CARS24 Services Complaints & Reviews

I sold my car Renault Duster in the Month of May 2022- MH12KE9524 in Pune and I recently started receiving messages on my mobile for Traffic Law violations for the car that I do not own now.
These Traffic violation on the State Traffic website are clearly showing my name and the pictures of the car parked at different places violating the traffic law. And they have given notice period of 15 days to pay this amount.

I was hoping that the car has been transferred to the new owner.
I tried reaching the team that was handling my case and all my emails have bounced back stating that the person is no longer reachable at the email address.
I would like to request the team at Cars24 to look into this matter and for the resolution of the issue as well.
Attaching the screenshots from the sale and the Challan.

I had done the inspection of my car Ertiga on 18/09/22 the car value was offered me of 415000 and i had expected it and done all the document on the spot but. I reached the cars24 office satara the decline to submit the car.
Ones the price was confirmed how can it be declined
appointment id - [protected]

I agreed to sell them my car and they immediately sent Rs, 1000 token money the same day I decided not to sell my car and cancelled my deal and asked the account details to refund the 1000 rs. But still they are not providing the account details

The most shameless company who makes people sit on phone lines and make them call a person who just checked there website but did not want to speak yo anyone.

Request the govt to stop issuing telephone lines and mobile nos to such companies

I have blocked 14 numbers still new call from a new number.

Dont ever call on [protected].

I have sold my car to Cars24 on 27th July 2022.

There is financial discrepancies in the transaction. The paid amount is less than the agreed value

I sold my Honda Civic car through Cars24 (Versova, Mumbai) back in December 2021. However till date I haven't received my deposit of Rupees 10, 000 held back by Cars24.

I was first told to go to the local RTO on 19th February 2022 for party peshi but the RTO was shut due to Shivaji Jayanti. I was given another appointment for 2nd March 2022, but when I visited the RTO on the said date no one from Cars24 or the assigned channel partner showed up and I was told by RTO to come back once I have all the documents. The phone number of the assigned channel partner R N SALES AND DISTRIBUTOR isn't reachable at [protected] and I had no choice but to leave.

I sent an email to Cars24 ([protected]@carioauto.com) on 22nd August 2022 with the above details but I havent received a reply back and neither has any one tried to contact me.

Please help me with this matter urgently as I am a senior citizen and need all the financial assistance.

Regards,
Brinda Malhotra
Phone: [protected]
Appointment ID: [protected]

Cars 24 is a team of cheaters, it’s purely waste of time going there, I had been there to see a car, took a test drive in their mulund branch of a Honda amaze car, when spoke to the sales person that I have liked the car and what will be the final price he said don’t tell anyone that you liked the car else they would not give any discount on the car, he said he knows how it goes for discount in his company….the sales guy name was Ajinkya koregaonkar….After which a guy called Jitesh Sawant called and said there are no discounts on the car so kindly remove the car from your bookings, I said him to do the needful but he insisted that you remove the car right away….both of the sales ppl took my personal number and there on so many agents called me from other dealerships and want to sell the Amaze car to me at a better price. The sales ppl like Ajinkya and Jitesh are just not interested in company, also if the sale happens or not, I think cars 24 is not evaluated company and ppl should not buy cars from them…..cars 24 is a cheaters company….

I bought Swift car from rithala hub. When I took the test drive, odometer was arround 56000km and when I get the car it is arround 5700km only. That means meter is tampered. I called the team who sold this car to me. They said there is some confusion and try to reset the meter. Steering has also problem. I am reporting my issues repeatedly but not getting response. Becoz they are waiting for expiry of return period. And I have to keep this car for the huge price.

After traveling for 100kms more than an hour and I booked an appointment too after reaching your office he was very cool about saying vehicle is sold

Bought a used car from Cars24 (booking number #4L89WX). Car stopped working right at the time of delivery (6th Sep) and we returned the car right away (the driver that came to deliver the car inspected the problem for an hour and then took it back). We aligned with the city head and sales people that the transaction will be cancelled on the same day (Cars24 offers a 7 day full refund policy).

The car was purchased through...

I wanted to sale my VW Vento on Cars24 at Jaipur. I booked online car inspection for 31 Aug 2022 (Appointment ID: [protected]) inspection was done as per plan. When the bid closed I got a call from Representative from Cars24 and he asked me to share the code so that he can tell me the price. Initial offer amount was ₹3, 13, 000/- which I refused. He told me that he will negotiate with buyer and update me. Subsequently next day he called...

Cars24 held back ₹4795 for challan amount which was irrelevant, its almost 1 year
Still now it is showing ‘VAHAN BACKGROUND CHECK PENDING’
customer care is worst
Appointment id:[protected]

To
CARS24FIN Team.

Dear sir/madam.
Iam PARAMADILA MAHESH
from Hyderabad, Telangana.

SUB: Wrong enquiries added in my Cibil Report.

I never applied for a Loan enquiry from CARS24FIN in this year 2022
But an enquiry was added in my cibil report.

Details are...

Member Name Date of Enquiry Enquiry Purpose Enquiry Amount
CARS24FIN 29/06/2022...

Vehicle taken physical delivery will all transfer paper signed and negative amt of 33000 was paid by me on spot, but were not able to give delivery money for 3 days, after submitting loan closer and noc from bank even after 7 days every day I am getting only commitment of final payment release...
Very very bad experience
These people are branded brokers not trust worthy

My Inspection appointment was schedule in the morning. I have made several calls
but no response from cars24. I came from hisar to zirakpur just to sell my car but they haven't responed me properly I was waiting for 2.5 hours from 9:00 to 11:30. I called at customer care several times they were also cutting my calls in between conversation.
kindly take legal action as they have wasted my time and money as well.
thank you

My monthly expenses is pending from last 8 month.
No one is solving after many reminders over mail
Pl arrange to reimburse the same
Name - Ashok chaturvedi
Employee ID -27580
Amount 25000

Pathetic and horrible experience.

I sold the cars and Rs. 10, 000/- held by Cars24, Indirapuram, Shakti Khand Branch ( i.e 21%) against RC transfer. Now, cars24 team, call centres quoted that call has not been attended by me to force cars24 to forfeit this amount. Can't understand how the cars 24 deal with their customers. will never suggest anyone to visit and have faith in Cars24.
I don't know how to get money back.
Let this feedback go to founder of cars24 how their staff is ruiming brand name of Cara 24

1'5 year hogaya bike sell liya hu
But wo rc transfer nahi kar rahe
Customer care walo ne block kar rakha hai
Mails ka jawab nahi dete

Every day I receive calls from this company. They spam me and harass me. They refuse to put my number on DND. I'm not even owning a car. Do not use their services.

I raised a query (Ticket ID: 682202) today 29th August 2022 morning and requested for a call back which came at 9am. I was to get a call from the diagnosis or guarantee team in 3-4 hours to discuss regarding my vehicle issue which i am facing since the last 4 days. I did not receive any call, i reached out again to the customer care at 2.20 pm they said they will raise it as concern and expedite it and i will get the call at the earliest. its been 2 hours since then yet no call or any response.

There is no consideration for customers at Cars24 at all. There is no client servicing they focus on. to get a representative to come and visit my place regarding a vehicle issue takes it 2-3 days. Its not even 1 month since i bought the vehicle.

This is utter disappointment.