CARS24 Services Complaints & Reviews

I saw one car Kia sonet on carwale app and enquire for it. The seller details received were of cars24 and photo in ad was of actual car location of customer. Later when i connected to your team they told it is sold. Now same list is visible on carwale from cars24 at 10.51 lakh instead of earlier price of 7.48 lakh.
I think cars24 bought this car from seller at 7.48 and is now selling at 10.51. Is not this is a cheating

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I bought a car and brought it back in 2 days. 4 days are passed and am stille chasing them for an appointment at RTA and my money

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Address: D 401, Nitesh Columbus Square Bagalur Main road Near Brindavan Engineering College Yelahanka Bengaluru North

I Air Vice Marshal Dr Gurprit Singh Nanda R/O D - 401, Nitesh Columbus Square Bagalur Main road Near Brindavan Engineering College Yelahanka Bengaluru sold my car to Cars24 on 07/10 and was paid Rs 52000/- plus by online tranfer and was promised payment of Rs 10000/- within a week by which time the transfer registration of the vehicle was to be got done in my presence. Both these things have not happened as promised. A gentleman and a girl Simran rang up today for the feedback and they have been told about this on phone and by SMS and also that we will be going back to Jalandhar where I work on 23/10/22 and so the registration must be go done before that otherwise I will not be available at Bengaluru. Have also informed Mr Madhu who came for inspection, Ashwini who asked for Life time Road Tax Receipt, and the Driver who took the vehicle. You are requested to do the needful on priority. Thanks.

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Address: Trichy, Tamil Nadu, India

Sir,

I have sold my car to CAR24 on 25 February 21, as per the details below,

** App ID**[protected]
Reg. noTN45BW0877
Sale Date25/2/2021

as a customer, I am not getting any concrete answer in the process last two years from CAR 24 customer care, I really don't know how you expect customers continued support.

just understand that customers sell the car not only for money but equally because they expect to transfer the ownership for many reasons, of course, it is not your concern.

ask your third-party partner to transfer the RC in their own name and sell whenever they want to sell.

mail id a.me.[protected]@gmail.com

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Hi,

I had purchased car from cars24 MH43AT2540 in July, When the cars24 agent came to show me the car for test drive the car had fault of audio system the antena was damaged, The car stopper, the second key was missing and the bonet protector was damanged .The agent told me that once purchased they will solve all the issues and hand it over .On the day of handover the issue was not resolved and then i highlighted them once again the agent told me to accept the delivery and He will personally look into this and sort the issue .I trusted and accepted the delivery until today the issue is not resolved He has now stop answering my call .

Secondly cars24 had taken a deposit money of 10000/- the same was supposed to be refunded once the registeration process was completed until today i did not receive the refund ..Been calling the call center as the agent stopped picking my call still no response .

Another issue is that the agent has also messed up with the surname in RC transfer inspite of telling them repeatedly and they kept assuring me that it will be taken care off they have still done this error ...now they are blaming the bank and the bank is blaming cars24 ..Bank was also recommended by cars24 so as the RTO agent .The payment for the transfer was done by me and now with the blame game i am stuck .

This is the first time i am dealing with cars24 and really surprised with the kind of service they extend its workst than local car dealer .

Please resolve this issue or i will file legal against the company .

Nov 9, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Oct 07, 2022

Updated by GDsouza302 Hi,

I had purchased car from cars24 MH43AT2540 in July, When the cars24 agent came to show me the car for test drive the car had fault of audio system the antena was damaged, The car stopper, the second key was missing and the bonet protector was damanged .The agent told me that once purchased they will solve all the issues and hand it over .On the day of handover the issue was not resolved and then i highlighted them once again the agent told me to accept the delivery and He will personally look into this and sort the issue .I trusted and accepted the delivery until today the issue is not resolved He has now stop answering my call .

Secondly cars24 had taken a deposit money of 10000/- the same was supposed to be refunded once the registeration process was completed until today i did not receive the refund ..Been calling the call center as the agent stopped picking my call still no response .

Another issue is that the agent has also messed up with the surname in RC transfer inspite of telling them repeatedly and they kept assuring me that it will be taken care off they have still done this error ...now they are blaming the bank and the bank is blaming cars24 ..Bank was also recommended by cars24 so as the RTO agent .The payment for the transfer was done by me and now with the blame game i am stuck .

This is the first time i am dealing with cars24 and really surprised with the kind of service they extend its workst than local car dealer .

Please resolve this issue or i will file legal against the company .

Verified Support

Oct 09, 2022

CARS24 Services Customer Care's response Hi, Please share your booking id and registered mobile number at [protected]@cars24.com, and we will look into it.

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Please let me know what are the party peshi charges if party does not present itself for RC transfer. I have been charged a random amount of INR 20, 000 without even being informed about the same

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Address: 48-3-36,Sy No-688 ,1st Floor, Rama Talkies Rd, Landmark: Syndicate Bank, Visakhapatnam, Andhra Pradesh

I have sold my Volkswagen Vento to Cars24 in early March 2022 and 6+ months hence, there is no transfer of title and no response now from the Company or the sales person Pratyaksh Padhi ([protected]) or Cars24 Visakhapatnam [protected]. Earlier, there were promises from Cars24 of immediate action to transfer title. Appears that they have shifted from the previous location near Maddilapalem, Visakhapatnam. Next Left to Vishnu Honda Showroom, Isukathota, Opposite Leela Toyota,[protected]

CARS24 Services customer support has been notified about the posted complaint.

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R

rvljraju

from Hyderabad, Andhra Pradesh

Oct 4, 2022

Cars24 still owes me about 7k which the company has kept promising till recently.

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At the ime of taking loan the representative said that fore close charges will be 2% and now cars24 is saying its 5% and also i m asked to pay foreclose outstanding process charges of 590 plus also charges for noc of 1180 rs.Why should i pay these charges as at the time of my process the above said charges were not there and if cars24 will do changes of its own then what will be the leagality of process done at the time of my loan agreement does that agreement is of no use cars24 should stick to the agreement given done with me during my loan process else i want to talk to in person or the person who did agreement with me at that time.

Nov 4, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2022

CARS24 Services Customer Care's response Hi Vinod, please share your contact details along with your booking id at [protected]@cars24.com, so we can assist you better

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I want to close my car loan and cars 24 asking me forecloser charges ..rbi says not to pay forcloser charges

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Address: Rohtak

My auction won i20 and appointment id [protected] and final payment done and 22/09/2022 pick this car 24 parking but car not engine start and airbag problem but instruction report okay engine and airbag but not ok and inspection mismatch ticket rage ticket resolution expcted time 25/09/2022 but not update and plz my final payment refund not car need not sales manager not call pick plz my help and my call number [protected]

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The millions of calls CARS24 makes everyday to my number [protected]
Is very disturbing PLEASE STOP CALLING ME...

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We had sold our vehicle Fiat Punto 1 year back on Cars24.

Till today no RC transfer has occurred and the person having our vehicle is performing repeated traffic offences/violations including Over speeding twice, a couple of times parking in No-Parking Zones and Jumping Red Lights, some of these have happened at odd hours in the night. All of these offences have occurred in the past 2 months or so and are rising in frequency.

The latest offence has occurred a few minutes back of parking in No-Parking zone again. It seems as if the person having our vehicle is doing it on purpose.

I have been asking repeatedly to have RC transfer done in the name of the person who has the vehicle currently however to no avail.
Its very frustrating to be undergoing such things with no fault of ours.

Various complaints have been raised on Cars24 platform.
Currently running complaints have the following IDs:
707086
704754
656656

They need to update their policy such that RC transfer happens in the name of the Channel partner or Cars24 itself if they're unable to sell it off to any end customer within 180 days to help sellers from any such annoyances.

With the complaints I have attached the latest notice I received from the Traffic Police.

Nov 1, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2022

CARS24 Services Customer Care's response Hi Eklavya, We understand your concern here. Please know that we have highlighted the matter to the respective team to check with utmost priority and will get back to you with an update.

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Address: 15A/18 East Patel Nagar, New Delhi

I sold my car on 07 Jul 2021 to Cars24. I accepted a lower value because I was told that the Car will be transferred and there will be no hassle. However, it has been more than 14 months, and no action. The car is also misused as there was a challan which although cleared by Cars24 but was for overspeeding at midnight.
I told the company that there is no insurance cover and hence the car should not be used. But it seems the company is neither transferring the RC nor assuring safety.
Application ID [protected]

Feb 5, 2026

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2022

CARS24 Services Customer Care's response Hi! Could you please share your contact details along with your appointment id at [protected]@cars24.com, so we can assist you better?

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M

Md Roni Hossain

Sep 22, 2022

Hello
TEAM FREE FIRE
I have not done anything wrong and i'm sure I have followed your rules of conduct and you have
Suspended my account for not any valid reason please back my account as soon. as possible, recover My suspended account please sir
my charecter id.[protected]
my account name.Mis°á„Mimià¿
My level 60
Server Bangladesh
My gmail, [protected]@gmail.com
Thank you so much

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Address: Plot No. 120, Industrial Area, Sector 44, Gurgaon, Haryana, India - 122002

I have sold my bike to CARS24 last year but till now they have not transferred my RC to new owner.

I have sent several reminders and mails but no response till now.

Kindly resolve the same

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Address: Pune

I sold my car Renault Duster in the Month of May 2022- MH12KE9524 in Pune and I recently started receiving messages on my mobile for Traffic Law violations for the car that I do not own now.
These Traffic violation on the State Traffic website are clearly showing my name and the pictures of the car parked at different places violating the traffic law. And they have given notice period of 15 days to pay this amount.

I was hoping that the car has been transferred to the new owner.
I tried reaching the team that was handling my case and all my emails have bounced back stating that the person is no longer reachable at the email address.
I would like to request the team at Cars24 to look into this matter and for the resolution of the issue as well.
Attaching the screenshots from the sale and the Challan.

CARS24 Services customer support has been notified about the posted complaint.

Sep 21, 2022

Updated by Gurinder06 I sold my car Renault Duster in the Month of May 2022- MH12KE9524 in Pune and I recently started receiving messages on my mobile for Traffic Law violations for the car that I do not own now.
These Traffic violation on the State Traffic website are clearly showing my name and the pictures of the car parked at different places violating the traffic law. And they have given notice period of 15 days to pay this amount.

I was hoping that the car has been transferred to the new owner.
I tried reaching the team that was handling my case and all my emails have bounced back stating that the person is no longer reachable at the email address.
I would like to request the team at Cars24 to look into this matter and for the resolution of the issue as well.
Attaching the screenshots from the sale and the Challan.

Verified Support

Sep 23, 2022

CARS24 Services Customer Care's response Hi Gurinder, we understand your displeasure here. Please share your Appointment ID and registered mobile number at [protected]@cars24.com. We'll immediately look into this and get back to you.

Oct 16, 2022

Updated by Gurinder06 Thank you, support team. I have sent an Email to above mentioned email ID. Need urgent look into this matter.

Oct 16, 2022

Updated by Gurinder06 Unable to send the email as it is protected. Application ID [protected]

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I had done the inspection of my car Ertiga on 18/09/22 the car value was offered me of 415000 and i had expected it and done all the document on the spot but. I reached the cars24 office satara the decline to submit the car.
Ones the price was confirmed how can it be declined
appointment id - [protected]

Oct 25, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2022

CARS24 Services Customer Care's response Hi Sameer, We understand your displeasure here. Please share your registered mobile number at [protected]@cars24.com. We'll immediately look into this and get back to you.

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Address: Bangalore

I agreed to sell them my car and they immediately sent Rs, 1000 token money the same day I decided not to sell my car and cancelled my deal and asked the account details to refund the 1000 rs. But still they are not providing the account details

Feb 5, 2026

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2022

CARS24 Services Customer Care's response Hi Chrysolite, We understand your concern. Please share your Appointment ID & registered contact no at [protected]@cars24.com. We'll immediately look into this and get back to you.

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The most shameless company who makes people sit on phone lines and make them call a person who just checked there website but did not want to speak yo anyone.

Request the govt to stop issuing telephone lines and mobile nos to such companies

I have blocked 14 numbers still new call from a new number.

Dont ever call on [protected].

Oct 18, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2022

CARS24 Services Customer Care's response Hi, Please accept our utmost apologies for the unsolicited calls and messages. We have shared your number with the specific team, and it will be acted upon on priority.

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I have sold my car to Cars24 on 27th July 2022.

There is financial discrepancies in the transaction. The paid amount is less than the agreed value

Feb 5, 2026

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2022

CARS24 Services Customer Care's response Hi Sumit. We would like to understand your issue better, we request you to mail us your detailed concern along with your appointment ID & registered contact no. on [protected]@cars24.com

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Address: Mumbai

I sold my Honda Civic car through Cars24 (Versova, Mumbai) back in December 2021. However till date I haven't received my deposit of Rupees 10, 000 held back by Cars24.

I was first told to go to the local RTO on 19th February 2022 for party peshi but the RTO was shut due to Shivaji Jayanti. I was given another appointment for 2nd March 2022, but when I visited the RTO on the said date no one from Cars24 or the assigned channel partner showed up and I was told by RTO to come back once I have all the documents. The phone number of the assigned channel partner R N SALES AND DISTRIBUTOR isn't reachable at [protected] and I had no choice but to leave.

I sent an email to Cars24 ([protected]@carioauto.com) on 22nd August 2022 with the above details but I havent received a reply back and neither has any one tried to contact me.

Please help me with this matter urgently as I am a senior citizen and need all the financial assistance.

Regards,
Brinda Malhotra
Phone: [protected]
Appointment ID: [protected]

Oct 18, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2022

CARS24 Services Customer Care's response Hi, Manish, we're sorry to hear this. We'd like to help you out. Please share your appointment id and registered mobile number at [protected]@cars24.com so that we can look into the details and get back to you with an update.

CARS24 Services Complaints & Reviews

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CARS24 Services reviews & complaints page 11

Car price not fair

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Refund my returned car AED 97000

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Non Registration of sold vehicle Ford Ikon Flair CH03S9921at Bengaluru and Non payment of remaining Rs 10000

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Pending RC transfer - for last one and half years - no proper response form customer care

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Service as committed not extended and refund payment not yet received

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Party peshi charges

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RC not yet transferred and no response

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Extra charges

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Loan

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Appointment id 13385090762 inspection mismatch

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Unsubscribe from marketing calls

RC transfer not done and repeated traffic offences

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RC not transferring and misuse

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RC not transferred to new owner

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Car not transferred to the new owner

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Car24 has appeared my car and send me the valuation and now its refused to pay me

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Token money refund

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Everyday calling from new number

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Financial discrepancies in the transaction

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Deposit not returned after 9 months of car sale

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