CARS24 Services Complaints & Reviews

Hi Team, I have sold my Baleno DL9CAM9545 to CARS24 last week. And there 2000 amount was deducted for challan amount.
My issue is - when I was in discussion with the executive named Saran, he didn't mention anything about this deduction.

And then he said, kindly accept the amount for now. I will arrange a person who can get this 2000Rs challan to 100Rs. Now, i am calling him, he is not supporting at all. This is the...

Hi, My no. is[protected]zero
It's quite painful to inform you of all that I have been getting harrassed by CARS24 for last 24 months. They are in the habit of calling me everyday anytime and checking my patience. I have initially I have told the executives MANY TIMEs that I don't want to sell any car and asked to update their data but unfortunately they dont.
Today only I have received a call again from [[protected]].

I request you team to kindly take strict action on this team so that they are not able to create problems in future.

I also want to know the status once any action is taken and what action has been taken, kindly let me know.

Thank you,

I have sold my Renualt duster car MH02CZ5860 to car24 on 28th Feb 2021. from App ID:[protected]. Today at around 1200hrs. Two cops visited my residence and complaint that my sold car has registered an FIR of accident near Latur in Maharashtra where some one got injured severely. Driver took the person to the hospital and ran away from the hospital. According to FIR accident took place on 10th Jan 2022. Cops told me card RC didn't transferred and it's showing in my name even after 1 year 6 months. Car24 should understand the criticality of such incident. I have been in trouble because of Car24 and my entire family has been disturbed. Car24 has to resolve this problem on immediate basis as they are responsible for after sale service.

I have sold my Honda city 2011 model KA41N7672 to cars 24 on Feb8 2022. However till date RC transfer not happened and the person who is having ownership recently violated traffic rules in July and i got the challan to pay fine on my mobile number.

I asked mail for details required which was sent via personal mail I’d of employee. I didn’t reply and refuse to give details, on which I kept on getting calls and reminders so I shared details on call. Post which I received valuation which I didn’t want to sell my car for so I didn’t take any appointment and closed topic. On which employee of cars 24 replies to same mail with abuse. This is insulting and non Acceptable behaviour of company.

I sold my car MH12RF7521 to Cars24 in first week of Apr 2021. Thereafter the RC transfer to new owner was completed in October 2021.
I am getting traffic violation challans on this car after the sale. First challan is dated 19-Apr-2021, second is 22-Apr-2021 and third is 02-May-2022.

After repeated complaints, Cars24 is asking me to ignore the challans. I have received a Lok Adalat notice for 13-Aug-2022.

Please help to settle the matter. Cars24 should take due care to settle challans on sold cars.

I am sold my car on OCT 2020, But still it will showing on my name

I have sold my Renault Kwid to CARS24 in February 2022.

I have received a Challan on my name dated:- 29th May 2022 for wrong Parking worth rupees 1000.

Please find the required details below :
Car Details : Renault Kwid - KA53MC8108

Please help in resolving the same.

Booked a car in cars24 giving 25k, but the loan process did not happen for more than 5 days, so I tried to cancel the booking from Cars24 App but it's not working. I requested a call back also but no response. I want the booking amount back

Appointment ID- [protected]

After selling and handing over the Car to Cars 24, (on 8th April 2022) the RC transfer has not been done till day, even after 4 months.

I have purchased a car on 03.04.22 but after completing almost 4 months RC transfer not completed yet. Every time I called customer service they are saying they are doing their best but I am worried about it so requesting you to please look into this.

I have already sold 3 cars on cars24 but the never ending spam calls have changed my mind to sell a car again. I’m a nightshift worker who sleeps in the day and these cars24 people think that’s the right time to call? Do you guys have no courtesy for humanity. If it’s not resolved i will be fliling a case in court and suing. The lawyer has already drafted notice in high court.

Hi Team,

This is Raviteja Jakkani, I am a sad customer of CARS24. I am from a middle class family for whom car is a 'BIG DREAM'. After seeing advertisements and promises CARS24 doing nowadays. I spent my hard earned money around 6.4L to buy a car from CARS24. With big hopes I got my car on 3rd May, 2022, that day changed my entire life from cherishing movements to sadden, stressful, financially loss state.

Here is my story for more background.

Sad Story # 1: AC Was not working

With a big smile on face we got our call on 3rd May 2022. I never thought that would be last smile on my face. The sad story starts from exactly 25th day from the delivery day. My family and I noticed that on 1st June, 2022. A/C not working at all. Hence raised a warranty request immediately. After couple of follow ups nobody responded and no one tries to rectify the issue from CARS24.

Finally I have to visit Honda Service center on 16th June to sort out the issue with AC. They noticed engine oil & Coolant is not at correct level. I have asked them to do 30K KM Service where I have to spend around 7.9K rupees. This is just one month after delivery from CARS24. where team promised it was serviced and good for next 10K KM. Which is not the case. And I had took Honda RSA as well. as CARS24 RSA doesn't responded to me.

Sad Story # 2: Unable to open car locking system with Remote key and Mechanical key (Both)

Meanwhile the AC issue, my entire car locking system has failed, I was not able to unlock car with remote and Mechanical key

Finally after multiple follow ups, my car was picked up for service on 11th June. The story starts here. I haven't got any update from the service team until I follow up about my car and issue. There were always templated replies and stating we will get back to you in 24 to 48 hours.

On 15th June (It's already been 4 days since service team picked my car), there is no status/assurance that, above-mentioned issues will be resolved. I got a reply stating we will do the below things to your car and deliver on 18th June(7 days after pick up)

• Dry Cleaning
• Washing
• Blow meter clean up

A person called me on 15th June saying, We will not be able to solve the locking issue and we just cleaned the AC blower and delivered the car on 15t June, 2022.

Which is terrible, then I had to take my car to Honda Authorized service to sort out A/C and Car Locking issue.

Why does it took 4 days to keep the car in the garage? Why didn't no one mentioned about locking issue will not be solved as per warranty norms? Why is it only mentioned while delivering the vehicle? What I really don't understand is, why did my car stay in the garage for 5 days(from 11th June to 15th June) if they were not able to solve the problem?

I have to visit again Honda service center on 24th June to sort out central locking issue on . I had spent again around 6.5K rupees.

Sad Story #3: Car was not starting due to Battery issue

On 9th July, My family went a on short weekend trip to Thamini ghat, all of sudden car has stopped middle of the road and It was not starting at all. I had to take RSA support to tow the car from Thamini Ghat to my home

And next day, I had to call Honda RSA, they helped out to start the car, I had to change the battery.

I had spent around 11.5K rupees for Towing and 4.2K rupees for battery change.

Sad Story #4: Engine check light on

My family went on a quick weekend trip on 23rd July. While they were coming back home they noticed a 'check light' on the cluster. I immediately called my Honda service manager about the same. He asked me not to drive the car much and try to come to the service center ASAP as this might cause issues.

Immediately, on the next day we took the car to the service center, after diagnosis. we have got 'P420' error, which is related to 'Faulty Catalytic converter'. When the showroom team tried to check the same they noticed the part is all together missing. I am attaching pictures of Check light, part missing, error code here.

The estimation for fix and part cost coming around 1.2L. Which a bomb.

I have raised a warranty request/repair request on 25th July. But I haven't got any response yet. CARS24 Customer care not bothered to answer or attend.

My request and suggestion, please do not let customers suffer who have trust in you. customers are bread and butter for CARS24. I paid for the car, I am spending time, money and mental peace to solve issues now. This is not at all expected and no customer centric company does too.

CARS24 did all false promises and no response, no actions. I have spent around 35K on top in just 2.5 Months. All the above just happened in just 2 months and 20 days span.

I have attached all bill and proofs here for reference.

Additionally I spent on car after Purchase:

1. Car Service + RSA : 9, 900
2. Key Locking system: 6, 700
3. Car Towing: 11, 500
4. Car Battery: 4, 200
5. Car Health check: 2, 000

CARS24 Ticket reference Numbers : 650188, 602885

I request, Please sort the issues with my car with below two options.

1. I will do the repair in Honda service center, please provide me estimated money upfront.
2. CARS24 need to sort all the issue with car and provide me confirmation about the fix and replacement. That should happen as under my observation.

Please feel free to reach out to me if you need further information on the same.

Thanks!

Regards,
Raviteja

I had sold my car at your branch in Pune on 14th July 2018 with appointment id [protected].
17th May Police from Indore visited my house and said that there is a case registered for accident against my name as car has met with an accident in Indore.
I contacted Cars24 customer care immediately and they informed me that i am covered under the Insurance and they will take care of the case and i will not have to worry about anything. It has been 2 months since i am following up with them to get this matter sorted every time when i contact them they say that don't worry we will take care of the issue and they don't do anything.
Police officials are threatening me and saying that they will arrest me and take actions against me since the car is in still in my name. As a customer if i sold the car through them and they assured that they will take care of everything still i am going through all this stress and threatening.
I want them to resolve this matter as i am going in depression due this police have even issued notice against me that if i dont get this matter sorted by 01st August 2022 they will issue warrant against me. I am attching the email communication and documents that i have from Cars24

Hi, I told many times that I am not ready to give my car after your low quotation, but the executives are keep on calling and irritating with the hindi language to the south indian people.
Regards
Chandru.

I sold my Skoda yeti to cars 24 on 23 May 22
Their agreement with me stipulates that they will bear the liability for any traffic fines and any other offences till such time the vehicle is sold and transferred to a third party
I revived proof of such transfer on 2 July
I received a traffic fine violation challan and a link Adalat notice dated 29 June for Rs 2000/-
Considering the urgency I paid the same and sent the details to Cars 24 for reimbursement.
Till date they have evaded the issue and I would like some help in bringing them to book

I paid my car to cars24 in feb2022 they kept some amount for challan but not paid and more challan done after selling car, their executive saying they will paid not no use .
My car no DL3CBE8998

Regards
Arun Kumar

I sold my car to cars24 on 13th April 2022 in Kolkata. They assured me the RC transfer is hassle free process and I may not need to visit RTO at all. If at all I need to visit it will be in Kolkata for the same. They withheld 10000 gor after RC Transfer. I also signed all relevant RTO forms and provided all the valid documentation. Now out of the blue they left me a message to contact them about RTO transfer. After a lot of back and forth calls finally someone said to goto Asansol RTO for transfer or else my 10, 000 hold amount is forfeit.

This is unscrupulous behaviour. If they told me earlier, I would have sold my car elsewhere.

I had sold an XUV 500 with reg number JH01BQ9712. The cars sold in Delhi. Party peshi amount of Rs 10000/- and traffic challan deposit of Rs 4000/- was withheld. The traffic challan payment of Rs 4000/- was withheld even after the challan was cleared through e-courts by me.
The agent who dealing with me, Abhay, had promised that party peshi happens through video calling (ever since covid) and I do not need to travel. Suddenly on 20 Jun22 I receive a call to travel to Ranchi. I refused to travel. Why would I spend 20K for 10K refund and I argued about the commitment made by the agent. In two minutes time there was an SMS that I have forfeited the party peshi amount.
Today 20 Jul I received a call stating that vehicle is being transferred in Ranchi RTO and I would receive a call towards this transfer. If I receive a call from RTO I would state that I have not received payment in full.
Appintment id - [protected]

Hi Team,
This is to inform you that we purchase Car- Hyundai Eon DL7CL8424
There is too much delay in Rc Transfer Service or there is no updation regarding transferring
Name - Rachit Kumar Chauhan
Cont- [protected]
Car- DL7CL8424
Please do the needful