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CARS24 Services Complaints & Reviews

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2.5
Updated: Nov 28, 2025
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628
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CARS24 Services reviews & complaints page 13

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S
Syed1213
from Bengaluru, Karnataka
Aug 16, 2022
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Purchased a car from Cars24 ok the date of delivery found that the car is having major problems from there itself sent to repair.

It's been 6th day and no one is responsible to take the concern seriously.

No update on progress and mentally pressurised as i have take it from loan
CARS24 Services customer support has been notified about the posted complaint.
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    D
    Digvijay Raghav
    Aug 16, 2022
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    I sold my car(eco sports) last week and handover all the documents. I was informed that you are holding 29.5k and will get credit once you recieve NOC and other documents. Its been 4days and I haven't received my amount yet and also your representative Mrs.Ashwini is not even answering my call and not responding to my messages. Looks like its a fraud as after handing over my car, everyone from cars24 stopped answering my calls and I have no information on my pending amount.
    My email id - digvijay.[protected]@gmail.com
    Contact number :[protected]
    Car number - KA-03-MX-2635
    CARS24 Services customer support has been notified about the posted complaint.
    Aug 16, 2022
    Updated by Digvijay Raghav     This is the email(copied below) I received before handing over my car to cars24 driver. And driver informed me that he handed over all the documents at the cars24 yard and since that te, noone is picking my call and providing update. After following up after multiple times i am getting response"you will get an update eod"

    "Sorry there is a mistake in held back there will be a held back of 29, 500/- its a system generated also please hand over all the original documents which the driver once we check we can realise the amount ASAP"
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      V
      Vivek7009
      Aug 13, 2022
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      My contact number is [protected].i am getting unnecessary calls and texts from cars 24.

      I want to deactivate this service.I have already purchased car and update to customer care but getting unnecessary calls
      Sep 19, 2022
      Complaint marked as Resolved 
      CARS24 Services customer support has been notified about the posted complaint.
      Aug 13, 2022
      Updated by Vivek7009       Getting so much calls .how it is showing resolved .are you crazy
      Verified Support
      Aug 19, 2022
      CARS24 Services Customer Care's response       Hi Vivek, Thank you for sharing the details. We have added it to our DND list and it will be processed shortly.
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        A
        anilsinhabpl
        from Raipur, Chhattisgarh
        Aug 13, 2022
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        ID 2129200762, My holding amount 10000/- not released

        Address: Vapi Gujrat

        I was sold my Maruti Alto Car by Car 24 on 12th May at Vapi Gujrat.
        Car was registered at Bhopal M.P & at the Time of Payment company had hold my dues 10000/- will be release after RTO Transfer by Byer but now he said your present is required at Bhopal, MP which is not possible to me,
        It was cleared at the time of selling Car 24 representative told me that after RC transfer you should be available at local Silvassa or Vapi...
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        A
        ArindamTri
        from Bengaluru, Karnataka
        Aug 12, 2022
        Resolved
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        Sale of car and loan closure

        I had sold my car on 08th and handed over on which a partial payment was made by cars 24 after which my loan was suppose to be closed by 2 days.and today is 12th my loan is still not closed and each day interest is getting added.
        I don't get proper response fromrm and cars 24 team and my loan is still open this is horrible service.
        I want my LFC amount to be paid to me so that atleast i can close the loan or else please give...
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        N
        Neel2019
        from Allahabad, Uttar Pradesh
        Aug 12, 2022
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        Today I booked inspection for my indica vista car and they have provided a bogus report, saying duplicate keys were not available, RC was faded, engine was noisy etc etc, so many points. It's just only to reduce the selling price and I have not bargained with the technician who came for inspection, because he clearly indicated favour from my side to him.
        Neel Kant Bajpai, Bueruo Chief Quami Ailaan newspaper and media channel
        CARS24 Services customer support has been notified about the posted complaint.
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        Hi, We apologize for disappointing you with our service. Kindly share your detailed concern along with your appointment id and registered mobile number at [protected]@cars24.com so that we can resolve it as soon as possible.
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          N
          nirvaid rathore
          Aug 12, 2022
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          Address: Bengaluru

          Dear sir
          I sold my car to cars24 on April 27, 2022, however, even after 90 days the rc is yet to be transferred.

          While the cars24 clearly mention that the liability of the vehicle is transferred to them, to the owner, unless the rc is transferred it remains a burden.

          I have been following with their call centre as there is no other channel through which can be reached.

          However, the response is always cryptic that the complaint has been forwarded to concerned division.

          My only reason to go for cars24 was to have a hassle free paper work even though the price quoted by them was very low. However, it has turned out to be a great disappointment.
          Kindly help me in resolving this issue.
          CARS24 Services customer support has been notified about the posted complaint.
          View replies
          Hi! Could you please mail us your detailed concern at [protected]@cars24.com, so we can understand you better and take action in your favor accordingly.
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            S
            Siji Antony
            Aug 11, 2022
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            Address: Parayidam House, kannur

            As per agreement with car 24, I drove my self to your yard, Kannur, Kerala at 1.30 pm. I am waiting here alone last 4.5 hours (6:10 pm now). Till now I didn't get my payment, yet not paid my loan amount( loan closure amount) and not contacted customer service manager. Please do necessary action immediately, until I will wait here..
            Regards
            Siji Antony
            [protected]

            Dear Siji Antony,
            Thank you for selling your TATA TIAGO to CARS24. As you have opted for Instant Payment, you will receive the amount within 2 to 3 hours of the pickup.
            Please remember to take all your personal belonging and remove & close your FastTag account (suggested process to close FastTag : https://www.cars24.com/blog/how-to-close-a-fastag-account/)
            Please reach out to your car consultant/RA in case of any query.
            Thanks and Regards
            Team CARS24
            Sep 16, 2022
            Complaint marked as Resolved 
            CARS24 Services customer support has been notified about the posted complaint.
            Verified Support
            Aug 12, 2022
            CARS24 Services Customer Care's response             Hi Siji Antony, We request you to please share the details with [protected]@cars24.com so we can understand you better and take action in your favor accordingly.
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              D
              Dr Sajjad Sayyed
              Aug 10, 2022
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              Address: delhi
              Website: www.cars24.in

              Bike sell karne ko ek saal se zada ka samay hogaya hai magar abtak rc transfer nahi kar rahe customer care pe block karke rakhe hai mujhe
              CARS24 Services customer support has been notified about the posted complaint.
              Aug 30, 2022
              Updated by Dr Sajjad Sayyed               Still waiting for reply plzz help
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                A
                ankurgpt1988
                Aug 10, 2022
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                Challan amount forfeited

                Address: Gurgaon

                Hi Team, I have sold my Baleno DL9CAM9545 to CARS24 last week. And there 2000 amount was deducted for challan amount.
                My issue is - when I was in discussion with the executive named Saran, he didn't mention anything about this deduction.

                And then he said, kindly accept the amount for now. I will arrange a person who can get this 2000Rs challan to 100Rs. Now, i am calling him, he is not supporting at all. This is the...
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                A
                AamirAhmed60
                Aug 8, 2022
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                Hi, My no. is[protected]zero
                It's quite painful to inform you of all that I have been getting harrassed by CARS24 for last 24 months. They are in the habit of calling me everyday anytime and checking my patience. I have initially I have told the executives MANY TIMEs that I don't want to sell any car and asked to update their data but unfortunately they dont.
                Today only I have received a call again from [[protected]].

                I request you team to kindly take strict action on this team so that they are not able to create problems in future.

                I also want to know the status once any action is taken and what action has been taken, kindly let me know.

                Thank you,
                CARS24 Services customer support has been notified about the posted complaint.
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                  A
                  abhineet shahi
                  Aug 7, 2022
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                  I have sold my Renualt duster car MH02CZ5860 to car24 on 28th Feb 2021. from App ID:[protected]. Today at around 1200hrs. Two cops visited my residence and complaint that my sold car has registered an FIR of accident near Latur in Maharashtra where some one got injured severely. Driver took the person to the hospital and ran away from the hospital. According to FIR accident took place on 10th Jan 2022. Cops told me card RC didn't transferred and it's showing in my name even after 1 year 6 months. Car24 should understand the criticality of such incident. I have been in trouble because of Car24 and my entire family has been disturbed. Car24 has to resolve this problem on immediate basis as they are responsible for after sale service.
                  CARS24 Services customer support has been notified about the posted complaint.
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                    C
                    C S Amit
                    from Bengaluru, Karnataka
                    Aug 4, 2022
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                    I have sold my Honda city 2011 model KA41N7672 to cars 24 on Feb8 2022. However till date RC transfer not happened and the person who is having ownership recently violated traffic rules in July and i got the challan to pay fine on my mobile number.
                    CARS24 Services customer support has been notified about the posted complaint.
                    View replies
                    Hi Amit, we're sorry to hear this. We'd like to help you out. Please DM us your detailed concern along with the Appointment id and registered mobile number so that we can look into the details and get back to you with an update.
                    Reply
                    C S Amit's [Complaint's author] reply, Aug 4, 2022
                    App Id-1022638063. I have sold my Honda city 2011 modal KA41N7672 to cars 24 on Feb 2022. I got a challan for 1000 rs from RTO and told me to pay the fine within 7 days unless legal action will be initiated, for violating traffic rules in July 2022.Please clear the challan and relive me from the RC list at the earliest. Its a serious concern please address this on priority.
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                      J
                      Jay Jotania
                      Aug 3, 2022
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                      I asked mail for details required which was sent via personal mail I’d of employee. I didn’t reply and refuse to give details, on which I kept on getting calls and reminders so I shared details on call. Post which I received valuation which I didn’t want to sell my car for so I didn’t take any appointment and closed topic. On which employee of cars 24 replies to same mail with abuse. This is insulting and non Acceptable behaviour of company.
                      CARS24 Services customer support has been notified about the posted complaint.
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                        A
                        asdwj
                        from Pune, Maharashtra
                        Aug 3, 2022
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                        I sold my car MH12RF7521 to Cars24 in first week of Apr 2021. Thereafter the RC transfer to new owner was completed in October 2021.
                        I am getting traffic violation challans on this car after the sale. First challan is dated 19-Apr-2021, second is 22-Apr-2021 and third is 02-May-2022.

                        After repeated complaints, Cars24 is asking me to ignore the challans. I have received a Lok Adalat notice for 13-Aug-2022.

                        Please help to settle the matter. Cars24 should take due care to settle challans on sold cars.
                        +2 photos
                        CARS24 Services customer support has been notified about the posted complaint.
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                          S
                          srinivas sv
                          from Bengaluru, Karnataka
                          Aug 3, 2022
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                          Address: Gandhi Street, Kolathur

                          I am sold my car on OCT 2020, But still it will showing on my name
                          CARS24 Services customer support has been notified about the posted complaint.
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                            C
                            Complain_Against_CARS24
                            Aug 3, 2022
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                            I have sold my Renault Kwid to CARS24 in February 2022.

                            I have received a Challan on my name dated:- 29th May 2022 for wrong Parking worth rupees 1000.

                            Please find the required details below :
                            Car Details : Renault Kwid - KA53MC8108

                            Please help in resolving the same.
                            CARS24 Services customer support has been notified about the posted complaint.
                            View replies
                            Hi, We apologize for disappointing you with our service. Kindly share us your detailed concern along with your appointment id and registered mobile number at [protected]@cars24.com so that we can locate your booking and resolve it as soon as possible.
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                              B
                              bala@84
                              Aug 2, 2022
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                              Booked a car in cars24 giving 25k, but the loan process did not happen for more than 5 days, so I tried to cancel the booking from Cars24 App but it's not working. I requested a call back also but no response. I want the booking amount back
                              CARS24 Services customer support has been notified about the posted complaint.
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                                Y
                                Yadunandan V G
                                from Bengaluru, Karnataka
                                Aug 1, 2022
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                                Address: Banaswadi, Bangalore

                                Appointment ID- [protected]

                                After selling and handing over the Car to Cars 24, (on 8th April 2022) the RC transfer has not been done till day, even after 4 months.
                                CARS24 Services customer support has been notified about the posted complaint.
                                View replies
                                Hi Yadunandan, we're sorry to hear this. We'd like to help you out. Please share with us your detailed concern along with the appointment id and registered mobile number at [protected]@cars24.com so that we can look into the details and get back to you with an update.
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                                  A
                                  Akashlpu
                                  Jul 30, 2022
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                                  I have purchased a car on 03.04.22 but after completing almost 4 months RC transfer not completed yet. Every time I called customer service they are saying they are doing their best but I am worried about it so requesting you to please look into this.
                                  CARS24 Services customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 01, 2022
                                  CARS24 Services Customer Care's response                                   Hi Akashlpu, We're sorry to hear that. We'd like to learn more about your situation please share your detailed concern along with your booking id and registered mobile number at [protected]@cars24.com so that we can assist you better.
                                  Aug 01, 2022
                                  Updated by Akashlpu                                   i did not receive any update from cars24 service.
                                  Aug 03, 2022
                                  Updated by Akashlpu                                   Please provide me email id so that I can send you the email.
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                                    Recent comments

                                    ok thanks. Look forward to the RC transfer confirmation as soon as possible
                                    HI
                                    Hiranjith
                                    Hi Hiranjith! We apologise for the delay in the RC transfer. Our team is working on your concern. We will get in touch with you shortly. #CARS24Crew
                                    support1011953600

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