CARS24 Services Complaints & Reviews

I have bought a car from Cars24.
Vehicle details: Hyundai Verna 2015 model
Vehicle number: KA05MR8903
Description of the incident: I have bought this car in the month of February on the same day they reported the issue with engine warning. But cars24 somehow rectified temporarily and gave me the car, same problem repeated again in the march this time they have changed the throttle sensor and again gave me the temporary solution. The same issue keeps on increasing day by day and when i recently had raised warranty now they say we cant do anything. You have bought car, you go and suffer.
I have proofs for every incident mentioned above since the day1.

Now cars24 wants me to spend Rs 70k from my pocket. Cars24 has bluffed or done injustice with customer by selling under repair car which they was already knowing even during delivery of the car.

i have all proofs for the issues raised in last 6 months.

contact details: [protected] and [protected]@gmail.com

I have sold my car Maruti Suzuki Swift LDI 2012 bearing registration no RJ01 CB 8472 to cars 24 on 22.03.23 but even after 06 months RC has not been transferred and they are not allowing me to even inspect my car

I keep getting the sms from Cars24, i tried telling them that car in question is already sold. Have also tried blocking their numbers but no luck .

I dont want to sell my car, infact i haev sold my car 2 years back, stil daily i am gettign calls from customer care, why your customer care team listen to consumer and apply for DND.
if they are not doing can you please do it and stop bothering me.

Dear Sir/Madam,

I sold my car to Cars 24 in Sep/October 2021 and as agreed between us Rs. 10, 000 was put on hold till Cars Registration Certificate (RC) transfer,

And on 15th June 2022, the owner of the car was physically present for Party Peshi at Pune, RTO for RC Transfer and did he needful and the was informed on the email to the Company Cars24, and requested them to release the payment.

It has been fifteen months and the payment is still pending.

Thanks,
Rahul Singh
Email: [protected]@gmail.com

When i sold my car, they told quick rc transfer will be done. I have problem with ownership name. they told to wait for 180 days. i asked after 180 days, now they are telling it may take another 6 months or 1 year or when the car get sold. we gave peshi finger print also. that guy who took finer print he told the car is sold. but customer care is telling car is not sold. i gave an option that i will purchse my car back also. i called atleast 100 times...and mailed many times...they are simply postponding...i saw consumer compaklints that for many peoples rc not transferred even for 2 to 3 yrs...what a pathetic service...

[protected]

I had booked one inspection for my old car selling purpose on 20.08.23. The person named Mr Samarendra damaged my car's rear bumper and garage also. Now the company is denying to give compensation for that damage.

My recent experience with this service centre has left me utterly disappointed and concerned about their business practices. The significant difference in the quoted price, coupled with their failure to address critical issues, raises serious doubts about their integrity and commitment to customer satisfaction.

Upon my visit, I was appalled to find that the quoted price for the service exceeded 2, 000 AED, a stark contrast to the mere 30 AED I spent elsewhere to resolve the same issue. This blatant attempt to overcharge and make money of[censored]nsuspecting customers is both unethical and unjustifiable.

Furthermore, the ongoing tire wobbling problem, which was assured to be addressed, remains unresolved since the service date. This persistent issue demonstrates their disregard for providing effective solutions and underscores their focus on financial gain.

The missed call on the agreed-upon date only compounds my frustration, as it shows a lack of accountability and professionalism.

I strongly caution anyone considering their services to be wary of these unethical practices. It is my sincere hope that this review serves as a wake-up call for this establishment to rectify its approach, prioritize customer well-being, and uphold the values of transparency and honesty.

I had sold my vehicle to CARS 24 allmost 2 years back in december 2021 at its srinagar unit in JNK and was told that the RC transfer will be complete by 2 to 3 months. They make huge false promises and once you sell them your vehicle they will vanish in thin air alongwith the vehicle, RC as well as other documents. They have zero respect for legalities involved in car purchase and sale and will never bother to contact you regarding RC transfer. On top of it all, i have been recieving the court notice and chalans for traffic rules voilation for the same car that i had sold to them allmost 2 years ago. I have to make payments for chalans that they people are commiting and face unneccessary harassment for their illegal and fraudulent actions.
To my surprise i came to know from RTO office that niether have they any NOC nor applied for RC transfer for my vehicle all this long time. They have closed their srinagar unit and all the contact numbers of their people are not working. Their customer service is dumbest of all and only response u get from them is that they are working on ur case . It has been allmost 2 years for me communicating to their deaf ears. They do not provide you any relaible persons contact nor do any satisfactory action.

I'd an appointment with Cars24 for my car inspection, despite not having taken any test drives, the inspection executive completed the car inspection in just 5-10 minutes.

I was eagerly waiting for inspection report and a estimation of my car —I called to the inspection executive and the consultant assigned to me couple of times, but neither I received the inspection report not received the quote/estimate on that day.

After a relentless follow — they had given a very low estimate of my car but still I didn't get the inspection report (Actually, I wanted to know on what basis they given the low car estimate).

Still, I am waiting for their inspection report to determine the basis for their low estimate.

—The Maruti agency was offering me 6.9 lacs for my Maruti Ciaz top model (diesel).

Car condition is up to the mark (All 4 tyres are new, battery is new, average is 20 KM/L, the car model is 2018, having insurance and there is no dues in my car)— received this feedback from agency but Cars24 quoted only 3.61 Lacs for my car.

Literally, they are manipulating to customers.

And finally, Cars24 should have to educate their executives so they can value to their customers.

I had sold my maruti suzuki alto 800 std car to srinagar, kashmir unit of CARS24 in december 2021. They claimed that the RC transfer will be done within 2 to 3 or maximum 6 months. But it has been allmost 2 years now. The unit has been closed, my vehicle alongwith RC and other documents is nowhere and no RC transfer process has been initiated. I tried to contact their customer care so many times but to deaf ears. On top of it all i have been paying 2 chalans for trafic voilation in all this time with no fault of mine. They have been repeatedly voilating rules.

I have sold my Honda city to cars 24 n they said 10 k will be on hold againt party peshi and after the Rc gets transferred this money will be transferred to you . But they sold and transferred the Rc without informing me or asking me to appear for that . They simple forged my signature and did all the process . And my 10k is also not been given to me . This company is a fraud .

I have sold my car on cars24, at the time of selling relationship manager told me in written that my partypeshi will be arranged on videocall because on this condition only I was agreed to sell my car as I live in mumbai and for partypeshi I have to go to u.p., so I sold the car and 10000 rs were hold by cars 24, after some msgs from cars 24 for partpeshi I tried to call cars 24 and channel partner but they could not arrange partypeshi on videocall, at last they send the msg that they will not give 10000 rs as I could not attend partypeshi.
This is fraud company and never ever sell your car here.

Abhishek mehra

Can you please refund the amount of 3000- which you all have put on hold stating the Andhra RT website is down and post checking, I will get my refund back by 24-28 hours. This conversation was held on 24th July. Till date it hasn't been done, nor can I reach the concern person - ANIL & NAVEEN in Hyderabad.

Also, the service fees was stated as 1400 + GST; however, you people have later changed the amount to 2800/-

I received a call from the service agent by name Nisarga and confirmed that I ll receive 2.2lk in my account for my car Fiat Punto. I agreed for that and was asked to share the documents and I did the same and confirmed again regarding the price and documents.
Then I haven't received any updates from the agent.
Got shocked to get different prices from different agents when I tried connecting through customer care.
Kindly resolve this issue.
Dr Prashant
[protected]

Sir, I had sold my Ford Ikon flair MH43R 0246 in June 2022 to Car 24 Navi Mumbai.
In every follow up Car 24 was telling that with in one year the RC of the vehicle will transfer from my name.
After one year i found that RC of the vehicle still in my name .
When I enquired from Car 24 customer care and dealing executives they told that my car was scrapped.

My complaint is
When I sold my car to Car 24, than it's responsibility of CAR 24 to remove or cancel my RC before scrapping of my Car as I already sold my car to CAR 24 a year before (2022)

Dear Sir,
It is intimated that I am getting daily 10-15 spam mails from Cars24 through [protected]@connectinboxx.com under different heads ie sell car, CARS24 CAR Squad, Sneha, CARS24, CARS24 India, Hyundai, Sonia, SELL CAR, regarding their credit cards etc. These mails number 8-10 per day sometimes two to three in a span of a few minutes. I fail to understand how a Company of this stature can use tricks and violates the privacy of citizens. It is even more shameful because there is no complaint or compliance offr is provided by this company no mail address IS available. Request take up case with this cheap spammer whose bosses refuse to listen to the voice of the people .

What number should I call to activate the DND? I'm tired of your calls, even though I explicitly tell thrm that I do not want to recieve any calls. I'm never gonna sell my car to you because of this unprofessional behaviour.

I have brought amaze Nothing was explained to me regarding the 500kms return policy and you told its accidental free vechile but its totally false front bonet, bumper, both arm was replaced and painted so I am facing air entering the vechile. The sound is very much Irritated. The vechile delivered at my doorstep with 50kms diven, as per ur advisor suggestions I visited the showroom which is around 30kms and they took for test drive which was 10kms total 100kms was done in this.

I am trying to take a refund for the booked car from Cars24 and now there is no response. Before paying they were like we will respect the policy and refund within 4-5 hours.

They were trying to sell me damaged car with Clean report.