CARS24 Services Complaints & Reviews

My experience regarding selling my car was horrible and the process was fully autocratic and a hoax. I was given a quote of Rs 1, 10, 000 for my 2012 Ford Figo and after multiple calls regarding fixing the deal at the price I was provided a tentative date of pick up of my car. One day prior to the pick up the service representative communicated that he was unable to freeze the deal in their system since he was on weekly off. On the scheduled day of the pick up they reduced the price and said that it the best deal they could offer. Rude staff and lies and treachery all along should be the motto of this company. Instead of cars24 they should name the company cars420. Will sell it to anyone but this dishonest set of people. An ordeal i will remember.

Dear Team,
My Name is Ravi Kumar I purchased the bike on the date 24/09/2021 built classic.
Now i have facing issue with bike not started, vibrate front wheels .
Today I visited your authored service center at Sec 51 Noida India Auto service.
They have told me for this work you have to pay Rs.4500 .i[censored] pay I will.start the work, other wise u can go any were.
Then I talked with customer care agent, agent also told me currently we have not dealing with bike .
I want it request you to please help me and refund my money .

Hello,

I was informed that 10, 000 rs can be refunded back to me and there is no issue by Mr Faraz from Cars 24([protected]). There will not be any requirements for physical visit at Party peshi. Now I am in Germany for work and will not be able to fly to India. Also I am not able to call on toll free number of coustomer care.

I got the message that10k rupees has been forefit. Now what is the issue why is forefit being done?
Please find the documents attached for more clarity of deal and party peshi will be handled was told by Mr. Faraz, this can be asked from him.

This is not OK that after comitment we are turning back.
Please process the refund as soon as possible.

Regards,
Nitin.
Whatsapp no[protected]
email: [protected]@gmail.com

Payment not completely received

[protected] Appointment ID, party peshi amount not released till now.

Complained in toll free number for 2times. No such response.

We have went to the RTO and physically signed the necessary documents and RC Transfer is done on 22nd Jun 2022. We were supposed to wait for max 7 working days. Today is the 15th day still the hold back amount of Rs 10, 000 is not credited

Horrible experience buying Toyota Corolla Altis from Cars24 in Pune.

1. Zero post sales service with no communication after full payment.

2. Wrong information shared about the car as it was a complete repaint car / accident car.

I clearly told the sales rep to get the car on 1st July as if you getting the car for delivery.

He was supposed to reach at 10 am after following up he told me he will reach by 130pm as he is getting the car cleaned. Sales rep reached at 3 pm and car was in a horrible shape not from outside but more from inside.

AC wasn't working, auto lock battery was down, the front grill was cracked, I gave car for detailing and they showed me a bad repaint splatters on the car.

I have now spent a bomb on detailing and got new set of speakers in the car.

I tried to follow up with Bhavesh Yadav (Territory head - West India) but he could not help sending the second key of the car in last 3 days nor get back to me why I was lied that Cars24 deals in clean cars.

This is absolutely not acceptable. I have taken all the pictures and will share a little more elaborate link soon

Hi,
I sold my Hyundai Fludic Verna 1.6L car to Cars24, Chennai - Nolambur branch on 18th May'2019. More than 3 years over, still RC transfer is pending.
I have send more than 100 mails. Even escalated to owner of the company, but still no response came. Fed up with continous follow up.
Need to take legal action of false claiming and mental hindarance.

I have booked a inspection on 2nd may for my Maruti800 car 20 years old.
After an inspection of car & documents, I got the deal of 20, 000 for which I have agreed & got the terms & condition documents for the deal closure.
I recieved the docket called teams and conditions page 5 of 5 sr. No. 10 there was details of scrap car " In case of a scrap vehicle, the Customer acknowledges and accepts that CARS24 shall be competent and possess all rights to call upon the Customer for any statutory or regulatory formalities and Customer shall cooperate for the same. Customer acknowledges that he/she shall be responsible for collecting the chassis plate of the Vehicle from CARS24 regional support center within 45-60 days of the delivery of the vehicle. Cars24 shall not be liable to provide the chassis plate in case of any failure to collect the chassis plate within the specified time by the Customer and the Customer shall be solely liable for any consequences arising therefrom"
After reading this I called &had a telephonic conversation with the executive Mr. Prashant Patil stating that the condition for scrap is not correct as scrap of vehicle has to be done at regional rto with the process of vehicle deregistration.
The executive Mr Prashant Patil said "sir pls don't worry that condition is only for scrap vehicle purchase, your vehicle is with valid documents & not a scrap vehicle, your vehicle will not be sold on scrap basis. (Call recording available)
On this conversation I clearly told him if cars24 will sell my car as scrap than I will not give it to cars24.
Again he told the same line.
Depending upon the telephonic conversation & his agreement for not selling the car on scrap basis I locked the deal & sold the car to cars24.
After 15 days I got call from cars 24 stating that "sir we have sold your car so pls collect the cars chassis plate as the dealer has scrapped the car.
For which I was not agreed form the day 1.
I have escalled the issue to Mr. Aamir & Ms Anu Sharma.
Still no response from the team

I bought a car from cars24 10 month back n loan is also from cars24 that time car cost was 9.65 lakh I make a down payment n approx 8, 65 was loan amount from day one car was giving me problem like there was noise from the car body chassis n dashboard n broken Center view mirror n many more I mail to team n ceo of cars24 but no joy infact once they have taken my car for -5 days but return bank to me without any work n now I was so fed up That I want to sell my car I approach car24 for buying the car now I come to know that car was accident car which sold to me as non accidental n they offering me price of 4.85 which half of the selling price now don’t u think it’s cheating at ever corner which cae deprecate 50 percent in 10 month

I gave my car on 13 june to repair under cars24 warranty. They said they will do repair under warranty cover only. But today July 1st it means 18days still my car was not delivered. When i reached their CUSTOMER care they are not solving just saying to 24 to 48 hours. Bloody shameless and moral less robots are working in this company. My car is my INCOME source no reply to mails, not solving through phone and whatsapp chat. Waste fellows lazy ###.
Beforw this i was a great fan of cars24 but i lost it. Bloody worest company.

My car - New ford figo
Bought on 23rd January 2022
M. Vedavyasu
reg mail [protected]@gmail.com

Dear sir,
I extremely sorry to say but very bed experience with your couliges jaimin to negotiate my car valu they difference approx 25000 with 2 min talk how can coustmar trust you my details as bellow pls do something.

Hi Jignesh Varia,
Please share the Price Code C24-8603 with your CARS24 consultant at [protected] to get the price for your car.
Team CARS24.
Also my car no.GJ18AH9391.

I didnt applied any loan or any credit ... but i see a enquiry of loan in cibil, Because of that complaint my cibil get affected badly so please remove this enquiry immediately from my cibil

I have purchased car from cars 24 on 5th June 2022 and after 20days used cars and engine oil leakage automatically without any damages
I have raised complaint on 24th June but till date no solves this issue

Iam writing this because o[censored]nethical /unprofessional behaviour from your retail team at Greater Noida branch .We had approached this branch for selling our car on 20/06/22 and after nearly 3 hours of waiting a price was offered and after the agreement a transaction agreement form was given to us with assurance of the deal to complete within 3 days. After 3 days the executive named Mr Amrik gave us a call and said some discrepancy in capacity of the veh has occurred in RC transfer so we will have to approach the RTO /he also said reg cancellation of the transaction he had assured us .The transaction form clearly mentions that during RC transfer party physical presence is required and that only Rs 10000 is held back from cars 24 till resolution of the transfer from RTO.However here in this case they weren’t even ready(even when the party was agreeing to visit the RTO for the minor rectification) to hold the transaction despite agreeing on the price and deal form .The executive straightaway asked for refunding the token money .This clearly shows that their agreement/Transaction form and entire info /assurance to the customer is false and full of lies and nothing else .
Despite assuring cooperation reg RC transfer at RTO, i[censored] can’t hold your word, there is no value of your written agreements also then STOP WRITING THE SAME ON YOUR SITE & STOP FOOLING THE CUSTOMERS PLS.

I sold my bike to cars 24 on 15/02/2022 however the RC is not transferred to the new owner yet. I have raised a ticket with the customer service however whenever I call then what I get is concerned department will contact you. This needs to be resolved asap as I don't know who is using the bike on my name and few challans were also issued against my bike.

I have sold a car to cars24 with the assurance that they will sell it near by so that I can appear for rc transfer if required. But they sold it far away where I cannot reach in recent future. So as usual they have forfeited the Rs10000. It appeared to me as scam that they always wanted to forfeit that amount.

Regards

I Purchased Hyundai I10 2 months back for my father in Patna (Bihar), During the Test drive my father told to Car advisor (Mr Suraj) that car has some battery issue, CA said if in future the issue exist we will change the battery. We got delivery on 21st April, 2022 along with Cars24 kit with Warranty Booklet for 12 months.

After 2 months issue came and we raised the issue through Car24 mobile app with ticket number 606093. After raising the issue i was shocked to see that customer care is telling that Battery replacement is not under warranty. i called to CA to replace the battery replace, he told he didnt promise anything like that.

When i checked the warranty Booklet it says it will cover Starter Battery and when i send that document to Cars24 they said you have edited the Booklet.

Myself Prashant Saxena having Contact number- [protected] registered in your cars 24.

Around 2 days before Your Company executive makes sale deal with us of My Hyundai Accent 2008 Model, Sonia from your Cars 24 makes deal with 57, 000 in account with us.
but Unfortunately your Company not Responding until today due to this creates losses incurred me.
So, I will inform you i[censored] are not complete deal with us Then i go to Consumer protection act and sue you by Law .
Cars 24 Executive Name- Sonia
Contact Number[protected]

Hi,
I have sold my car in January, My RC is not yet transferred. Whenever I call customer care people are saying we are trying our best to sell the vehicle. I am really worried about this, and cars24 people are not doing anything to resolve this

I sold my car to Cars24 almost 3 years ago and have contacted them several times but they are not transferring on their name.
Please find below details:

Model: Maruti Suzuki Swift
Sale date: 12/08/2019
Car no: DL2CP5460
Sold at: Cars 24, Dwarka, Delhi

PFA screenshot of Cars 24 website. even they are showing that it never got transferred till date.