CARS24 Services Complaints & Reviews

I sold my car - Hyundai VERNA to CARS24 on 23rd December 2021 for which 17500 INR was withheld out of the total cost communicated to me by the buying company.

The reason for amount block was Party Peshi (10000 INR to be received after signing at RTO for car transfer) & 2 Challans (2000 INR each) - 4000 approx.
Although the total amount was adds up to 14000 only yet they made some excuse to make it 17500 but promised...

Dear Team

I hjave purchased Hundai grand i10 sportz from Cars24 ( Ref Regn No:KA02-MQ-2818) on 6th of March 2022 from Bangalore outlet.
In Spite of confirmation in Cars24 App as SPARE KEY AVAILABLE AGAINST CAR KA02-MQ-2818, I have not got the Spare key yet.
The reason why I have chosen for model within warranty is for company service benefit... - How ever service manual is not being provided yet.
After...

Kalyan cars24 office boy told me my car price was[protected] and my investigation report says 470000...

I have purchased car from this fraud company CARS24 they sold me accidental car later after inspection from authosired Hyundai service centre I got to know that there will approx 72000 Charges for repairing the same turbo boost was damaged, rear wheel shaft was damaged because of accident and these ### shows that car in fully inspected and is non accidental later I CONTACTed them after many calls and emails to them they told me to initiate...

Hi, i had put my car for sell, on Dt.05-Mar-22 inspection was done and same day i reced. an offerand had make a Deal with Cars24 they gave me Token amount on same day and it was communicated to me that on Dt.06-Mar-22 our person will come for Document Verification But no one has come, on reminding it to cars24 team it was promised for two consequent day that our person will come for document verification we are sorry for Delay, then on 08-Mar-22...

I had sold my Honda Amaze car no: WB02AE7343 through Cars24 in the month of July/August 2021 Kolkata West Bengal. Contact person was Mr Debodip. You have charged Rs 500/- to clear pending 3 traffic cases against this vehicle. Despite repeated complaints, till date no action has been done from your side.
Please take necessary action and inform accordingly,
Thanks
Sanjoy kumar Datta
Mob:[protected]...

I had sold my honda car no MH01BK5536 through you in december 2021 Appt id is [protected]. On 5th march we received a challan no NGPCM[protected] FOR RS 500/- from the traffic department. i am in no way obliged to pay the same kindly look into it .And please delete my phone number from the car sold to you. If not I will have to report to the traffic department....

I sell my car in cars 24 on 6th December, Rc transfer work also done on 26th February 2022. But till I am waiting for my hold Rs10000.00. Please credit my money as soon as possible....

We had purchased a car from cars24. as the car was faulty raised a repair request within 2 days. this was not done and so raised a return request within 7 days. Despite calling them daily no response not the ticket. the call centre has a taped response "we will get back to you in 24-28 hours" and no action is taken.

Detailed compliant:

Car purchased - 2016 Ford Ecosport 1.5 titanium TI VCT AT automatic petrolbr...

I am certified partner of Cars24 more than a year, In one of the bids, I own Volkswagen Jetta car in the month of January 2022 from Pune parking. When I did the car inspection within 24 hrs of delivery, I submitted the report with multiple errors and issues in car to handed over the car to parking at Mulund Mumbai . I had taken approval from the Pune site Cars24 representative to inform Mulund parking authorities to allow handover the car.br...

I have sold my car to Cars24 on 06-Dec-2021 and received a challan from delhi traffic police on 20-Jan-2022 which has not been paid till now.

Car Regn No.: HR51AS6393
Delhi Traffic Police Notice No. 46883842 /NB(T), Dt. 20/01/2022

Please get the challan paid and get the issue resolved....

I got my car evaluated yesterday. Got a contact number via msg but nobody answered and when it was answered, the executive said the number caters to Ghaziabad .
I've called many times for a quote but to my surprise nobody is interested.
Appointment ID- [protected]...

My name is Manoj, purchased car from cars24, according to return policy within 7 days I returned my car, and as per policy returns within 48hrs amount should get refund however it's been 5 days, still I haven't received single rupee, from 3 days am calling customer care, they don't have any clue, they just say within 24hrs our concern team will contact you, however nobody reached out to me, am not getting any kind o[censored]pdate about refund process......

Hi Team,

This is in reference to the Duster car which I sold on Sept.21 (HR51AT0107).I have received a Challan on my name dated:- 25th Feb. on overspeeding in Uttarakhand worth rupees 2000.

PFA the required details:-

Name:- Vicky Bhatia
Car Number:- HR51AT0107
Cars 24 Reference number:- [protected]
Challan Number:- UK[protected]

Please get this paid as...

Hello, I am very unhappy with your system. My deal was cancelled at the last minute after completing all the formalities .It has happened twice. So I feel customer coming to cars24 should think twice. Your channel partners are not trustworthy, they back out at the end time.
I would not recommend anyone for your company.

Hiren Nayak
[protected]...

Buy a Innova Crystal Car from cars 24 on 17 Feb., executive convince me to buy the car and suggest if I don't like the cars, they have 7 day full returned policy, so I make full payment on amount 18.22 lakh and get delivery and then I check and do drive, as per mention description on cars 24 app is totally wrong, I make a request on 18 Feb. for returned, but on 22 Feb. no body take back the car, even I received call for negotiation. for price,...

Dear Cars24 Team
Totally disturbed by the exploits of cars 24 and their employees, it is clear that the ownership of this vehicle is mine, I didn't received my committed amount in my account, at the time of deal it was also cleared that the ownership will be changed within 6 months from the date of deal and rest money will be credited after the change of ownership . my car was damaged in an accident . I have enclosed the photographs...

Respected team cars24 mai dinesh dhingra Abohar punjab se hoo sir maine 27aug ko ek tuv300 purchase ki thi.delivery ke time hi car me problem thi.lekin company employee ne mere ko bola ke 7 day ki return policy hai aap gaadi check karwa leejiye ga.mai car le aaya to 3/4 din baad mere ko emergency me CMC hissar me jaana pada.aur 2 September ko maine return ki request raise Kar di.to mere ko company se calls aani shuru ho gyi jab baat nahi...

After letting them know that i don't want to sell any car but still they call me everyday....

Cars24 team Promised 5, 000 Gift voucher will be provided as part of offer purchase but last 7 months following up not provided and no response, Many times I have raised service request and following up no response from team. Not only that 7 Months back I have purchased Car from cars24 still RC transfer not completed and not proper response from team even I am doing daily following up. Thanks...