CARS24 Services Complaints & Reviews

Hi, I wanted to sell my car in Cars24 and car inspection was done accordingly. They have asked me to close the car loan and provide the loan statement showing Zero to process further. I have closed the loan and sent the loan statement to Cars24. Then they asked Cibil report. I’ve asked reason for cibil report since they not providing any loan to me. Executive gave his manager number to call for further details. I’ve been trying to call his manager since 3 days. But no response. I’ve escalated the issue. Then Manager has called me and asked to Provide cibil report. I’ve provided cibil report. Then they asked for Experian report. I’ve provided. Then they asked for report from Paisa Bazar. I’ve provided. Now they are asking for Loan Agreement status and Settlement Date. They have not informed me earlier that I need to provide cibil report. They wantedly delaying the procedure and asking unnecessary documents and wasting my time. Meanwhile, my details are leaked when the car inspection has happened and someone called me saying they wanted to buy my car directly instead of thru Cars24. I want raise complaint against customer experience and data leak

As per your nomes purchase date to 6month in case car not sale your responsibility in process of transfer so many cars we are sale you than complete 6month but till date your not transfer process and not responding your employee Sunil. We need transfer copy any how other wise we take legal action against your company and expose your company you're company not responsible in transfer work any body don't sale your cars in cras24.

This is not at all acceptable!! Cars24 have delivered the broken car and as per their sales executive promise and or confirmation requesting to address this issue without giving me generic responses.,
Please ask CARS24 to go back and check all the historical tickets from day one (I.e., eff Feb’22) and conversations before they come to any conclusion and provide responses..

Have already highlighted the issues with Cars24 :
1. We never wanted to go to a loan, at the time of car purchase and wanted to make full cash payment. Please check with Cars24 sales person.
2. We did got request to go to CARS24 finance for loan processing where I could save interest amount and this is what confirmed by your CARS24 finance or loan department team.
3. There were multiple tickets which was opened for car repair before delivery but no one resolved the issue till date.
4. CARS24 delivered the car to customer without proper service and without fixing the damaged parts in cars like gear leaver nob; clutch; steering, puntchured tier; left front window broken,
5. I want to escalate this case further as per my previous discussion.
6. Also emi from Bajaj been deducted without consulting customer in this case and also we haven’t submitted the cheque leaf till date to anyone for this loan sanction process.

Alternative numbers to reach us
1. [protected]
2. [protected]
3. [protected]

Thanks & Regards
Santhosh

Previous communication:
1. Steering issue: this has been just adjusted by manually tightening and no new steering been added., NOT SATISFIED
2. Clutch box change: no replacement or repair done, NOT SATISFIED
3. Right front door auto window mode is still not great, OK
4. Left front door notice due to fittings, not adjusted correctly still can notice noise, , NOT SATISFIED
5. Gear leaver damage: not changed, NOT SATISFIED
6. Interior patches: not fully removed, but OK

Myself Sujeet Jilajeet Tiwari, On 22nd April Me and my wife Shweta Sujeet Tiwari bought a car from Cars24 (Maruti Suzuki Alto 800) from 1st day this car having issues of self start and stirring even told your staff about this, decided to try it more but yesterday on 26th April car suddenly stopped working now it's not getting start, raised multiple tickets for this but not getting proper response, your roadside assistance is completely useless.
Therefore now we decided to return the same.

5-6 times sent this mail to them but they are not responding.
Request you to look into it and do the needful also refund my full amount.

Thanks & Regards,
Sujeet J. Tiwari
[protected]

Cariot Auto Private Limited
Address
:
501, Ackruti Trade Centre, Road No. 7,
Andheri East, MIDC, Mumbai, Mumbai
City, Maharashtra, 400093
State Code
: MH
GSTIN
: 27AAJCC8558K1ZZ
CIN
: U50400DL2021PTC388728
PAN
: AAJCC8558K
Invoice No.
: C2C[protected]
Invoice Date
:[protected]
Customer Ref No.
: BOM#27032

I am getting numerous calls from Cars 24 sales team from multiple cities - some days 10 calls - some days 15 calls - although i am on DND. They have the least regard for DND. They bypass the rules by calling from personal mobile numbers belonging to their sales team. Kindly help me.

Respected Sir's,
This is to bring your notice on the worst services which I face with Cars24.

My Details:

Name : Praveen Chandrashekar
Phone Number xxxxxx
Car Details : KA01MM4361, Mahindra XUV500

Back Ground:
Myself, Praveen Chandrashekar & am the Registered Owner Of Car, Mahindra XUV 500 Via Registration No : KA01MM4361 & My Registered Phone No : xxxxx
After Seeing the Add of Cars24 Which Says- We can Sell Our Car Within " 1 HOUR", I Decided to Sell My Car & Booked Home Inspection - Same been Done on the Same Day ( No Concerns)

Later on Received Final Quotation of Net Buying Rs.943215/- ( Actual Rs.950000, But Deduction Of Rs.6785) & Accepted This Offer On 20th April 2022)- WEDNESDAY & Requested to Close the Deal on the Same Day.

Since I had Car Loan With ICICI - Amount to be Transferred Towards Loan Closure & Same been Discussed & Your Team member Informed - I need to Transfer Rs.11168/- So that They Can Close the Loan Directly & Hold Rs.47500/- for NOC ( Which is Ok) - I have Transferred Said Rs.11168 /- to Cars24 Account.

Followed Like Mad Till Late Night But To Update Received from Local Cars24 Team on 20th ( Where is Your 1 House Purchase - Advertisement Genuinity)

On 21st ( THURSDAY) Till Afternoon Followed Like Anything - Later on your Employee ( Don't Want to Disclose Name) Given Contact No of the Person Who is Assigned to Re-Verification of the Car- He Visited & Completed he Job by 3PM & Taken Signatures to All Sale Agreement Kit & Other Documents. Again My Follow up Started Since Loan Closure Required on Priority as I Committed to my Boss. But No Luck & Cars24 Team Member Started Telling Story Like - Dealer as to Transfer 20% and All - As a Customer Its Not my Responsibility, I Know only Cars24 & Not Your Dealers.

On 22nd - Your Team Member Confirmed RTGS Done & Will be Sharing UTR Number Shortly - Till Late Night- Followed But No Response from your team Member ( Based on his confirmation i have committed & Confirmed to someone saying its done But You people made me shame in front of them.

On 23rd I Called Several Time to Representative but no Response & Later on Share His Manager Number- He has no Idea Whats Going On & Later on Told he will come back ( But No Response Till 25th, Today Morning.
Today, Afternoon - He is Informing- Sorry RTGS Not Initiated but Our Team member Lied- Sorry About it & Today After All This Circus Telling Dealer Blackout for the Price & Re-Auction Required & We got the Price Max 7.50L / You can Sell to Others ( What Nonsense - I Don't Understand)
Pls Justify:

You People Give the Quotation For Rs.9.50L & I Have Accepted. Reverification Done, I have Signed All Documents Set & Transferred Rs.11K to Cars24 Account - How Can You Say Price Dropped / Dealer Back Out Done On Today That Is 25th Where all Process Done On 22nd Itself.
How Can Your Team Member Playing With Customer Emoting by Telling Lie, Where All Process Done RTGS Also Done, Later On Late Night Told - RTGS Bounce & Again Re-Processing.

Today, His Manager Telling - Not at all RTGS Tried Since Dealer Back Out Done - Is This Work Ethics.
Why Cars24 Told me to Transfer My Money to Your Account When he Knows the Truth?? Are You people Playing with Customer Emotions / Its Lacks of Your Process.

After 5 Days - Now If you Say - RTGS Not Done & Dealer Back Out Done- Price Rs.7.50L on Re-Auction - Are You People Serious on Your Business - Who the hell will take the responsibility.
Who Is Responsible:
21-04-22 &[protected] I have Taken Leave & Waited Like Anything - Who is Answerable For This.
I Got Buyer for Rs.9.25L But I Rejected the Offer as I got Confirmation Offer For Rs.9.50L With Cars24 - Who is Going to bear the Loss.
How Can Your Employee Lies to Customer & Playing With Our Emotion - Who is Responsible.
I DEMAND AN EXPLANATION FROM THE HIGHER UP'S & I DEMAND AN COMPONSENTION FOR THIS WORST PROCESS & TEAM MANAGEMENT WHICH KILLED MY TIME, MONEY & EMOTIONS

With advertise of having more than 140 checks, I went through the CARS24 portal and selected the Creta 2018 (face lifted) petrol. With workflow of the CARS24, I booked the car for test drive on 10th Apr, 2022. I got the call from car advisor Mr. Prasant from PUNE UNDRI branch.
While test drive I was told that GPS navigation system is not working because the required SD card is missing. While revisiting the portal I found that with GPS navigation working check was marked as PASS. That means it should be working.
While discussing about the imperfection which is mentioned as PASS, car advisor Mr. Prashant mentioned that he will take this with higher management and will provide the discount of Rs. 5000 for the missing SD CARD. With promise of Prashant, I progressed with the purchase of vehicle and paid Total Amount – 5000 (As Prashant mentioned not to pay Rs. 5000).
On the day of delivery i.e. 16th April I got a call from Mr. Deepak Sharma, Sales Head UNDRI branch asking me to pay remaining amount as they were not able to get required approval from management within that time frame. As Deepak mentioned, he will reimburse the same amount by 18th April, 2022 via official email id. With trust, I paid the remaining amount but till today i.e 27th April, 2022 even after so many follow ups, I have not received any amount yet.

Couple of points as to highlight.

Can we trust CARS24 with provided check list, as I found that those checks are not correct, I only found one .. may have more than that? How can we make sure those checks are trustworthy?

Can we trust the promise made by the employee like Sales Head Mr. Deepak Sharma, as they are the face of CARS24?

We sold our car with registration number: KA41MA1843 on 29-March-2021 in Bengaluru, we were informed that the RC transfer would be done in 120-180 days. It has been more than a year now but don't have an update yet.
All that I hear is it is under process.
Could you please check, I am now very doubtful about the ownership transfer being done at all

I have sold my car Maruti Alto 2007 LXI to Cars24 Thane (Maharashtra) branch on 9 February 2020, and today i.e. Aril 26, 2022, they are telling the car is still there warehouse and due to Covid 19 outbreak they kept in warehouse now they are searching suitable owner. BIG LIERs

I checked on Govt. Site VAHAN NR E services under Ministry of Road Transport & Highways Government of India and its showing they have sold this car so someone in Sangrur, Punjab and it shows
"NOC Details
NOC issued for SANGRUR RTA, Punjab (PB13) vide no DL2020-NOC-4931C dated 25-Jul-2020 reason sold the vehicle!"

When I counter Mr Abhishek from Cars24 with this then he told raising a complaint and our team will revert in 48 hours.

It's a complete breach of trust and they are just bunch of highly un professional people but shallow in their deeds.

Please don't rely on them since they are not concerned about our safety and security. They simply say, we have given you protection policy - big scam, as per Supreme Court of India person having name on the RC is the legal owner of the vehicle, therefore, no such protection policy works there.

Concerned Government Authorities who have given license to such companies must ensure that what they are claiming must be executed or there should be heavy penalties on these companies may be closure of their shops.

Highly Disappointed and frustrated doing follow up with CARS24.

I am getting multiple calls everyday. Even when I have blocked many of their numbers. Still getting calls everyday.

I have told them many time that I don't have any car to sell.

Please stop this as it is very disturbing.

Date : 19 April 2022
To,
Respective Authority

Sub: Request for ( MH 48 A 3618 ) Car Documents ( RC, NOC ) which has been awaited from last one year

My name is Rahul Jaysingrao Sasane from Pune Moshi. This is regarding Vento car purchased from the CAR24 representative on 4th May 2021 without any payment dues.
From that day, till date I have not received RC and NOC and every month I'm getting new information like the Covid restrictions, previous Car owner not coming for signature, previous Car owner is in Delhi, RTO agent is working on your topic, issues raised to Car24 and so on and this never ending story still continues.
I have not received any single documents of this car that is not even an RC copy / Xerox of the previous owner .

I'm highly disappointed 😒😒 by the unprofessional treatment and mental harassment given by your organisation . It's my humble request to your top management / concern legal team, kindly look into this matter and provide my purchased car documents ( RC & NOC )as soon as possible.

Car details as under :
Car registration number : MH 48 A 3618
Model : VENTO Trendline manual transmission
Engine : 1.6 MPI MQ
Model year : 2012
Car purchased date : 4 th may 2021
Payment mode : Online ( All evidences and record with me)

All required documents like aadhar card, address proof and pan card, Chassis tracing provided Twice to your representative.

Car punchased agent name / Car24 certified agent name : Prasanna Puranik
Business mobile number : [protected]

As per information from your Car24 certified representative who sold this car to me, he had already highlighted this topic to you by application ID : [protected].

All communications and records ( call records / messages/images/ transactions/ followup messages and so on ) were kept as evidence if any further action required.

Reminding your Vision statement
" We trust, and build trust
We work hard to get the customer to trust us, and we do it by placing them first. Whether it’s evaluation, customer protection policies, warranties, or just customer support - we’re there for every customer, every stakeholder. This is the bedrock of everything we do, and we work hard with committed goals and timelines to keep improving"
Kindly confirm the receipt of this mail and revert on priority

Your Highly disappointed customer,
Rahul Jaysingrao Sasane
Mobile : [protected]/ [protected]

The Money Back within 7 days of delivery and if the distance traveled is less than 200 km from the date of delivery as well as 1 year warranty is only worth to a customer when the vehicle which bikes 24 delivers is in a good condition not when a faulty vehicle is being delivered to the customer whose faulty parts stop working after 1 or 2 weeks and after riding for 500 to 700 kms.

Bikes 24 proclaims that they use all genuine/authorise parts to refurbish the vehicle, their vehicles go through 140 quality checks and gets delivered in as excellent as new condition.
The scooty was not starting after riding it for less then 600kms in less then 2 months then I visited bikes 24 authorised service centre where the owner of the service centre opened the vehicle and showed me the local parts like rubber chain, piston which was of 75 no and he said that this piston does not work fine in a scooty and that is why the scooty can skit anywhere, the clutch and other 12 parts are local.

I bought this scooty to commute to my office with my wife but I have been not using it because the service centre owner informed that the vehicle has many local parts which they can break anytime and hence the scooty is not safe.

The scooty has not met any of the bikes24's commitments of advertisement and therefore I have asked them to take it's return but they have denied by giving reason of their 7days only for return policy which is absurd in this case where the vehicle is a faulty vehicle not as what they proclaim.

I have attached the estimate which was sent by the owner of the service centre for local parts of the vehicle.

I want this vehicle to be returned and get my money back.

My booking ID - 022N67
My CRN no - 510052

Hi VikasTeam, I am writing this email to bring your attention. As discussed with you over the phone call, I raised a ticket for repair work to my vehicle (DL8CAV6458) when they delivered it back, I found some extra noise in my vehicle silencer. Moreover, I have got checked the vehicle with a mechanic, he told me that someone has changed the vehicle silencer and this silencer doesn't have that part inside it that control the extra noise. Apart from this, I kept an aux cable in my car because the vehicle music system doesn't support Bluetooth functionality but somebody had stolen that aux cable also. So, I am humbly requesting you to please replace this faulty silencer with the vehicle’s original one.

It is a fraud company. sold my car without owner permission. Amount transferred in third party account.

I was looking to sell my car booked an inspection with cars 24 recomended by friends and family after completion of inspection they put it for bid and they gave me very low and unexpected price of 2.4 L I told them I am not interested so they asked me my expectations which I briefed them after that after every 1 or 2 days they would call and send me text messages with an upgraded price after 8 9 days someone from there sales team calls and tells me a price 3.49 L and I said that I am interested and they askes me to visit nearby cars 24 office Invisited there office and the sales team manager santosh kumar is like totally oppsite and talking to me as if some outside trader they keep you running they are very unsure of what they have to offer and whatever they say does not make sence one day they tell you something else and the other day they are like not possible so who can you trjst even big companies like cars 24 act as of outside vendors very poor irresponsible servislce do not recomend to go through cars 24 they seem lile players yes they make it sound very comfortable and easy process for the sale and all the transfers but then there sales team is completely screwed up really felt bad mr. Santosh from indirpuram office is car valie of 2.8 when I.have message im proof of amount saying totally othewise they DO NOT PROVIDE WITH The best market ratea beware they are good at what they do which is playing with people bunch of players. mr santosh is like to other people who are ready assist giving them the eye* like really?? And also called sales team guy and is like " itna thodi hota hai" they thinking like we domt understand the world please beware before using there services they will give a run for it be smart guys

I have sold my car in jan 2022 but still car RC is not updated .

I have sold my car in cars24 before 15 days but my loan has not been closed by Car24 no proper response I need to know about reason behind this my car no is TN70AB7062

I sold my car to Cars24, Honda City, HR29AG 2010, in February 2020. I was promised by Cars24 that the RC would be transferred in a maximum time period of 6 months. However, it has been more than 14 months now and Cars24 has not transferred the RC. I have written several follow up emails and have called numerously but have received no assistance whatsoever. I have been cheated by this company and they are not willing to deliver what they had promised.

I tried to sell my car on cars24 but had horrible experience. So I sold it somewhere else for better price. But still getting 2-3 calls from cars24 even after selling my car 6 months back.

I agree this a very minor issue, but it is quite frustrating to an owner who just bought his/her first car with a trust of efficient customer support from a reputed company.

For registering a Fastag, Paytm is the most convenient way (atleast for me). However, I am unable to do this since the previous owner has not cancelled the Fastag done from his/her side from Paytm.

First, Cars24 suggested me to go for another bank, which I tried, but was not a convenient solution. So, I reached back to Cars24 to ask them to contact previous owner to request him/her to cancel the previous Fastag. However, it has been a week and this actions is not done. It is quite a simple task, which I could have done myself if I had previous owner contact.

I am quite disappointed since, the action is not being efficiently carried out and they take so much time to resolve this very simple issue.