CARS24 Services Complaints & Reviews

Hi Team,

I have sold my Car (FORD FIGO 1.4 ZXI DURATORQ) to Car24 on 21 July'21 which is more than 6 months from present and they have lost my Car's RC and my Car is still on my name. They themselves apply for duplicate RC without my knowledge and few weeks ago, I received a duplicate RC at my address. Now I'm informing the Cars24 team on a daily basis but no action has been taken from their side.
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Dear team i have book one wagon-r Zxi 1.2 car with your company. At rajkot at date of[protected] and my order id is #L8S58T.

And that time gaurav told that Rto charges and insurance charges and shipping charges are waived.

So i have completed my loan application at hdfc bank and my loan is approved.

But this time they told me rto charge and shipping charge is not waived.

Very bed...

I sold my car Hyundai i20 HR26BA3719 to Cars 24 on 07 Oct 21 (App ID [protected]) and was told that the RC transfer would be completed in 4 months maximum. However, the 4 months have elapsed and their app shows RC transfer is still pending. I am planning to file an FIR against them as I am not sure how else I can ensure that they transfer the RC in the name of the new owner. Please help.
[protected]@gmail.com...

I am a new channel partner of car24, i won first bid of my car renault duster and paid the full amount online to deliver car at doorstep. They promised to deliver within 48 hours but now 1 week gone neither car delivered and no one is responding on calls and mail.

Pls suggest how to get my money back. Such a big beand and such a poor services

Jmk cars- [protected]
Ambala haryana...

Hi
I m Dr.Sulaiman
In 2020, I was looking for a second hand car, by that time I saw i10 second hand car n cars24, so I was interested and then got a call from executive name soundar (fraud person) .
I was planning to buy n finance only so I asked about the finance details and also asked him to check ma elegibility details after getting my documents.
After two days he called me and confirmed that ur eligible for...

06/02/022 was my schedule visit for inspection to sell my car.This is my appointment id [protected]. Today I visited your branch your branch was close. There is no prior intimation given to me. I called at toll free number four times they said higher authority will call me in 10 minutes. No call receive from Cars24.My time was waste i travel total 40 kms for inspection. This is so poor management and poor service.kindly schedule visit to my...

I raised the request for account closure on 31st December 2021 they revert me on that ticket as I will get my 10000 refund amount In my DTA by 21 January but since that till now 6th February I can't able to login in my account and money not credited in my DTA or in my personal bank account if it is credited to my DTA for that I need to login in my account and transfer to my personal account but they block my access on 10th January and I'm...

I want to cancel the deal as i have good a better offer than your company and I'm ready to pay the fine of 5000, it's been only 25 hours and according to terms and conditions i can cancel my deal within 3 days, but the regional assistant is not cancelling the deal, reason that they already taken the money from purchaser....

I bought a car from Cars24 but my RC us yet not transferred to my name and their given period of time is 60 Days but 90 Days are Completed and now they delaying more ..

They doing Fraud .....

I have sold a car to car 24 . Rm name is alok at dwarka branch . My payment is not credited in my account till now from car 24 .
I have hand overde the car 1 month ago .
Rm is not picking call calling rudely....

Absolutely not happy with the Cars24 after buying I am facing lot of challenges. Raised multiple requests but response is pathetic.

1. The sales executive committed he will get the Comprehensive Insurance but I am following with them since long time now response from them, Sales Executive Mr.Sathish and his Manager Mr. Harish. from bangalore Need further escalation metrix to get this resolved.

2. I have shared...

Iam planning to sell my car through car24, I had booked an appointment to inspect my car at my house today between 9.30am to 11.30am. But no one turned up for the inspection or called me to inform their availability. I had called the toll free number provided 8 times since morning but no positive reply till now....

I have sold my bike to cars24 in april 2021 they are not transferring my rc i am waiting from 11 months complaint so many time in these 11 months customer care service dont care abt my calls appointment id [protected] they not taking my calls seriously got tired plz help...

I am trying to sell my car through Cars24. Got an offer from the cars24 representative and had accepted the same on Jan 19, 2022. But the deal was not completed since the representative was not reachable for 3-4 days. The case got transferred to another representative who tried to start the bidding again.

Since then when ever I try to contact the RM regarding any updates, all they say is there is a technical issue and price...

I sold car through cars24 last year. 2 days before I was informed car has been sold and partpeshi to be done. I asked them to check for Bangalore rto. Post that I get SMS stating 10k is forfited because of no documents. I called the numbers in SMS line was too bad and could not make out. Customer care number was clear but when they redirected the same issue occured. I was asked to call between 10 and 6. Next day I called and 2xplained the...

I have been chasing with the cars 24 team since last week Friday, 21st Jan and still I have no update with the same. Daily I am chasing but no response....

I sold my ritz car to cars24 on oct 27/10/21 . My acknowledgment number is [protected] and my car number is KA09MA6255. It’s been 3 months that we delivered our car to cars 24 but yet the RC name transfer hasn’t been made. There are no proper updates regarding the process. And we are getting calls from cars 24 saying that our loan document is missing and asking us to resend the document even though we have submitted it to them before the...

I sold my ritz car on Oct 27 2021, to cars 24 but it’s been more than 3 months since I delivered the car. But there is no update regarding RC transfer and the toll charges are also paid by our fast tag so kindly we require u to pay for that and make the RC transferred as soon as possible. We got a call saying that our loan document that was submitted was lost and asked us to resend it. Please we ask u to handle the documents seriously and...

My father is a senior citizen of age 77 years. He sold a car in CARS24 on 24 Jan 2022.
As per CARS24 policy they withheld ₹10000 until RC transfer is completed. As my father is old, so during negotiation we told he cannot visit buyer RTO. The dealing agent confirmed that visit is not required for senior citizen. So the money will get released as soon as RC transfer is completed.

Now after car handover, another agent...

Myself Dr.suresh kumar. This is regarding my car issue which I have been facing for over a month. It automatically stops on its own ( neutral mode) while running in the middle of the road. The car was been taken for service by cars24 on 25th Jan and they returned back the car yesterday 29th Jan. The car still has the same issues and am facing problems again. Nobody even bothered to call me back and tell me what the problem was, what was done...