CARS24 Services Complaints & Reviews

Address: BANGALORE - SINGASANDRA

Dear Team

I hjave purchased Hundai grand i10 sportz from Cars24 ( Ref Regn No:KA02-MQ-2818) on 6th of March 2022 from Bangalore outlet.
In Spite of confirmation in Cars24 App as SPARE KEY AVAILABLE AGAINST CAR KA02-MQ-2818, I have not got the Spare key yet.
The reason why I have chosen for model within warranty is for company service benefit... - How ever service manual is not being provided yet.
After several reminders since purchase on 6th of March,
Yesterday I got a shock that relationship manager Mr.Roshan confirmed
1. Spare key not available - This has to get arranged from Hundai service
2. Service Manual no available - I have to spare Rs.7000/- extra on third service

I NEED COMPENSATION FOR THESE TWO SERVICE DEFICIT FROM CARS24 END
ELSE I PREFER TO SURENDER THE CAR FOR REFUND
NEED REPLY WITHIN 3PM TODAY
I Chosen Cars24 with lot of expectation. Above mentioned incident is quite disturbing.
Hope this will get set right and Cars 24 will maintain its Service quality standards

Regards
Girish

Apr 17, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2022

CARS24 Services Customer Care's response Hello,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your detailed concern along with your registered mobile number and booking ID at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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G

Girishmenon

Mar 14, 2022

Kindly make note of registered mobile no: [protected]
Details of Car purchased: Grant i10 Nios Sportz - KA02MQ2818
Kindly get the mentioned issues addressed and sort out

Awaiting reply at the earliest

Girish
[protected]

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CARS24 Services Customer Care's response, Mar 16, 2022

Verified Support

Hello Sir,

Hope you are doing well.

We apologize for the experience you had. We have shared an update with you through email. Kindly check your inbox for the same.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: Kalyan cars 24

Kalyan cars24 office boy told me my car price was[protected] and my investigation report says 470000

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Mar 14, 2022

Verified Support

Hello,

Hope you are doing well.

We apologize for the experience you had. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?
Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: Noida

I have purchased car from this fraud company CARS24 they sold me accidental car later after inspection from authosired Hyundai service centre I got to know that there will approx 72000 Charges for repairing the same turbo boost was damaged, rear wheel shaft was damaged because of accident and these ### shows that car in fully inspected and is non accidental later I CONTACTed them after many calls and emails to them they told me to initiate...

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Address: Old Bowenpally

Website: cars24

Hi, i had put my car for sell, on Dt.05-Mar-22 inspection was done and same day i reced. an offerand had make a Deal with Cars24 they gave me Token amount on same day and it was communicated to me that on Dt.06-Mar-22 our person will come for Document Verification But no one has come, on reminding it to cars24 team it was promised for two consequent day that our person will come for document verification we are sorry for Delay, then on 08-Mar-22 evening i had a word with cars24 executive that after giving token amount why are you Delaying it then finally on09-mar-22 i received a call that for "Re-inspection" we are(cars24) sending our person, i was like re-inspection?? you already given me a token amount afetr inspecting car and delayed document verification by 3 dyas and now you'll do a re-inspection, what sort of services are that??Can you please explain.

--[protected]

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Mar 10, 2022

Verified Support

Hello,

Hope you are doing well.

We apologize for the experience you had. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?
Thank you and have a good day ahead.

Regards,
CARS24 Team

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I had sold my Honda Amaze car no: WB02AE7343 through Cars24 in the month of July/August 2021 Kolkata West Bengal. Contact person was Mr Debodip. You have charged Rs 500/- to clear pending 3 traffic cases against this vehicle. Despite repeated complaints, till date no action has been done from your side.
Please take necessary action and inform accordingly,
Thanks
Sanjoy kumar Datta
Mob:[protected]

Apr 9, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Mar 07, 2022

Updated by SANJOY KUMAR DATTA I had sold my Honda Amaze car no: WB02AE7343 in the month of July/August 2021 through cars24 kolkata branch and contact person was Mr Debodip.
I was charged Rs 500/- to clear 3 traffic cases against this car. Despite repeated reminder no action has been taken till date and I am getting notices from traffic police department of kolkata police.
Request you to take early action and intimate me.
Regards
Sanjoy kumar Datta
Mob:[protected]

Verified Support

Mar 09, 2022

CARS24 Services Customer Care's response Hello,

Hope you are doing well.

We apologize for the experience you had. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: SHREE NIKETAN BLOCK-12 4TH FLOOR, 86A MARINE DRIVE, KALBADEVI

I had sold my honda car no MH01BK5536 through you in december 2021 Appt id is [protected]. On 5th march we received a challan no NGPCM[protected] FOR RS 500/- from the traffic department. i am in no way obliged to pay the same kindly look into it .And please delete my phone number from the car sold to you. If not I will have to report to the traffic department.

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Mar 8, 2022

Verified Support

Hello,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your detailed concern along with your registered mobile number appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: Ranchi

I sell my car in cars 24 on 6th December, Rc transfer work also done on 26th February 2022. But till I am waiting for my hold Rs10000.00. Please credit my money as soon as possible.

Apr 8, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2022

CARS24 Services Customer Care's response Hello Sir,

Hope you are doing well.

We apologize for the experience you had. We request you to share your detailed concern along with your appointment ID and registered mobile number at [protected]@cars24.com so that we can assist you better.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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We had purchased a car from cars24. as the car was faulty raised a repair request within 2 days. this was not done and so raised a return request within 7 days. Despite calling them daily no response not the ticket. the call centre has a taped response "we will get back to you in 24-28 hours" and no action is taken.

Detailed compliant:

Car purchased - 2016 Ford Ecosport 1.5 titanium TI VCT AT automatic petrolbr...

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Address: Mumbai

Website: www.cars24.com

I am certified partner of Cars24 more than a year, In one of the bids, I own Volkswagen Jetta car in the month of January 2022 from Pune parking. When I did the car inspection within 24 hrs of delivery, I submitted the report with multiple errors and issues in car to handed over the car to parking at Mulund Mumbai . I had taken approval from the Pune site Cars24 representative to inform Mulund parking authorities to allow handover the car.
Post which due to their internal issues they denied the car parking at Mulund branch since it was bought from Pune parking. Now since couple of months my booking advance payment more than One lakh rupees are went on hold with Cars24 which I paid before delivery and further payment on LOAN through Unnati Finance.
I have been trying follow up but nobody is responding and there is no resolution. Kindly help how this will be resolved. where to reach and whom to speak with now

Apr 7, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2022

CARS24 Services Customer Care's response Hello Sir,

Hope you are doing well.

We apologize for the experience you had. We request you to share your detailed concern along with your dealer ID on [protected]@cars24.com so that we can assist you better.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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I have sold my car to Cars24 on 06-Dec-2021 and received a challan from delhi traffic police on 20-Jan-2022 which has not been paid till now.

Car Regn No.: HR51AS6393
Delhi Traffic Police Notice No. 46883842 /NB(T), Dt. 20/01/2022

Please get the challan paid and get the issue resolved.

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Mar 3, 2022

Verified Support

Hello,

Hope you are doing well.

We apologize for the experience you had. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?
Thank you and have a good day ahead.

Regards,
CARS24 Team

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S

sambhav1937

Mar 8, 2022

Still not resolved.

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Address: Gurgaon

I got my car evaluated yesterday. Got a contact number via msg but nobody answered and when it was answered, the executive said the number caters to Ghaziabad .
I've called many times for a quote but to my surprise nobody is interested.
Appointment ID- [protected]

Apr 4, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2022

CARS24 Services Customer Care's response Thank you for sharing the details. We have highlighted this issue with our team. We will update you once it is done.

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Address: #19 Attur layout yelahanka Newtown Banglore 64

My name is Manoj, purchased car from cars24, according to return policy within 7 days I returned my car, and as per policy returns within 48hrs amount should get refund however it's been 5 days, still I haven't received single rupee, from 3 days am calling customer care, they don't have any clue, they just say within 24hrs our concern team will contact you, however nobody reached out to me, am not getting any kind o[censored]pdate about refund process...

Apr 5, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2022

CARS24 Services Customer Care's response Hello,

Hope you are doing well.

We apologize for the experience you had. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?
Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: 5L/153 NIT

Hi Team,

This is in reference to the Duster car which I sold on Sept.21 (HR51AT0107).I have received a Challan on my name dated:- 25th Feb. on overspeeding in Uttarakhand worth rupees 2000.

PFA the required details:-

Name:- Vicky Bhatia
Car Number:- HR51AT0107
Cars 24 Reference number:- [protected]
Challan Number:- UK[protected]

Please get this paid as...

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Hello, I am very unhappy with your system. My deal was cancelled at the last minute after completing all the formalities .It has happened twice. So I feel customer coming to cars24 should think twice. Your channel partners are not trustworthy, they back out at the end time.
I would not recommend anyone for your company.

Hiren Nayak
[protected]

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Feb 28, 2022

Verified Support

Hi! We apologize for the inconvenience caused. Could you please mail us your detailed concern along with your registered contact details at [protected]@cars24.com, so we can assist you better?

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Address: T 10 G1 AMRAPALI GRAND GREATOR NOIDA GAUTAM BHUDHA NAGAR 201306 UP

Buy a Innova Crystal Car from cars 24 on 17 Feb., executive convince me to buy the car and suggest if I don't like the cars, they have 7 day full returned policy, so I make full payment on amount 18.22 lakh and get delivery and then I check and do drive, as per mention description on cars 24 app is totally wrong, I make a request on 18 Feb. for returned, but on 22 Feb. no body take back the car, even I received call for negotiation. for price, when I denied and do pressure, my car returned after 4 days, till today is 26 no payment link and other is received and I m helpless no body have answer about when my payment refund.

its do scam and I m not recommended to buy any cars on cars 24.

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Feb 28, 2022

Verified Support

Hello,

Hope you are doing well.

We apologize for the experience you had. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?
Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: Bhopal Madhyapradesh

Dear Cars24 Team
Totally disturbed by the exploits of cars 24 and their employees, it is clear that the ownership of this vehicle is mine, I didn't received my committed amount in my account, at the time of deal it was also cleared that the ownership will be changed within 6 months from the date of deal and rest money will be credited after the change of ownership . my car was damaged in an accident . I have enclosed the photographs for the same. please clear my below mention points, is it in the policy of cars 24.

1. whether Cars24 deal with customer without consent of first owner.
2 Whether Cars24 Buy accidental vehicle .
3. Whether payment is made to a third party without any signature of the first owner prior to visiting or making a deal.
4. How your inspection report is all correct of a huge accidental car.
5. Do you cheat the customers like this?
6. Is this a violation of consumer protection act ?
7. On what accountability Cars24 taken custody of my car.

Apr 5, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2022

CARS24 Services Customer Care's response Hello,

Hope you are doing well.

We apologize for the experience you had. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?
Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: Canal colony ratia

Respected team cars24 mai dinesh dhingra Abohar punjab se hoo sir maine 27aug ko ek tuv300 purchase ki thi.delivery ke time hi car me problem thi.lekin company employee ne mere ko bola ke 7 day ki return policy hai aap gaadi check karwa leejiye ga.mai car le aaya to 3/4 din baad mere ko emergency me CMC hissar me jaana pada.aur 2 September ko maine return ki request raise Kar di.to mere ko company se calls aani shuru ho gyi jab baat nahi bani to company walo ne mere ko kayi baar phone karke ye bola ke hum gaadi lene aa rahe hai lekin koi bhi nahi aaya. Aur mai bhi jaa nahi sakta tha kyoki mere bhanje ka oprate hue the apendex aur baad me lungs me paani bhar gya tha.hospital me hi humme 20-21 din lag gaye par gaadi lene koi nahi aaya.baad me jab maine baat ki to meri baat ko taal matol karte rahe aur 15/20 din aur nikaal diye gye. Fir October me mr.gourav (company employee) ne mere ko oct se nov 15 tak baar phone karke ye bola ke sir aap gaadi pasand karke laaye the aap wapis mat kariye g m gaadi ko repair karwa dete hai.maine haa bol diya to usne bola ke gaadi ki problem bataiye maine bataya to us ne bola hum aapki gaadi pick karwate hai.humari team aapko contact kar le gi.nov se December aa gya par team nahi aayi.fir maine contact Kiya to mere ko bola gya ke aapke pincode se gaadi pick nahi ki jaa sakti.jyada kehne par mere ko yahi kaha gya ke hum higher authority me baat karenge aapko 24 se 48 hours me call aa jayegi.kam se kam 15/20 calls maine ki par gaadi pick nahi ki gayi tab maine khud January ke first week me gaadi Ludhiana (cars24 delivery office)me bheji apne kharch par aur full insurance bhi karwaya.ab 2 mahine hone ko aaye hai naa to meri gaadi repair karke di jaa rahi hai or naa return ki jaa rahi hai.mere ko ye bola jaa raha hai ke warranty me car repair nahi ho sakti.
Mere ko ye bataiye ke jab gaadi me first day se hi problem thi toh warranty ka kya issue mai toh gaadi return kar raha tha.mere saath company galat kar rahi hai.mai 3/4 din reply ka wait karoonga.nahi to mujhe kuch na kuch karna padega kyoki mai bhi pareshani me hoo.

Apr 2, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Feb 24, 2022

Updated by DINESH DHINGRA Respected team cars24 mai dinesh dhingra Abohar punjab se hoo sir maine 27aug ko ek tuv300 purchase ki thi.delivery ke time hi car me problem thi.lekin company employee ne mere ko bola ke 7 day ki return policy hai aap gaadi check karwa leejiye ga.mai car le aaya to 3/4 din baad mere ko emergency me CMC hissar me jaana pada.aur 2 September ko maine return ki request raise Kar di.to mere ko company se calls aani shuru ho gyi jab baat nahi bani to company walo ne mere ko kayi baar phone karke ye bola ke hum gaadi lene aa rahe hai lekin koi bhi nahi aaya. Aur mai bhi jaa nahi sakta tha kyoki mere bhanje ka oprate hue the apendex aur baad me lungs me paani bhar gya tha.hospital me hi humme 20-21 din lag gaye par gaadi lene koi nahi aaya.baad me jab maine baat ki to meri baat ko taal matol karte rahe aur 15/20 din aur nikaal diye gye. Fir October me mr.gourav (company employee) ne mere ko oct se nov 15 tak baar phone karke ye bola ke sir aap gaadi pasand karke laaye the aap wapis mat kariye g m gaadi ko repair karwa dete hai.maine haa bol diya to usne bola ke gaadi ki problem bataiye maine bataya to us ne bola hum aapki gaadi pick karwate hai.humari team aapko contact kar le gi.nov se December aa gya par team nahi aayi.fir maine contact Kiya to mere ko bola gya ke aapke pincode se gaadi pick nahi ki jaa sakti.jyada kehne par mere ko yahi kaha gya ke hum higher authority me baat karenge aapko 24 se 48 hours me call aa jayegi.kam se kam 15/20 calls maine ki par gaadi pick nahi ki gayi tab maine khud January ke first week me gaadi Ludhiana (cars24 delivery office)me bheji apne kharch par aur full insurance bhi karwaya.ab 2 mahine hone ko aaye hai naa to meri gaadi repair karke di jaa rahi hai or naa return ki jaa rahi hai.mere ko ye bola jaa raha hai ke warranty me car repair nahi ho sakti.
Mere ko ye bataiye ke jab gaadi me first day se hi problem thi toh warranty ka kya issue mai toh gaadi return kar raha tha.mere saath company galat kar rahi hai.mai 3/4 din reply ka wait karoonga.nahi to mujhe kuch na kuch karna padega kyoki mai bhi pareshani me hoo.car number hai hr08w2784

Feb 24, 2022

Updated by DINESH DHINGRA Plz solve my problem

Verified Support

Feb 26, 2022

CARS24 Services Customer Care's response Hi! We apologize for the inconvenience caused. Could you please mail us your concern along with your booking ID and registered contact details at [protected]@cars24.com, so we can assist you better?

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After letting them know that i don't want to sell any car but still they call me everyday.

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Feb 25, 2022

Verified Support

Hello,

Hope you are doing well.

We apologize for the experience you had. Apologies for the inconvenience caused. This is definitely not the kind of experience we would like you to have. We request you to please mail us your contact details at contactus2cars24.com, so we can look into the matter.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Cars24 team Promised 5, 000 Gift voucher will be provided as part of offer purchase but last 7 months following up not provided and no response, Many times I have raised service request and following up no response from team. Not only that 7 Months back I have purchased Car from cars24 still RC transfer not completed and not proper response from team even I am doing daily following up. Thanks

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Feb 25, 2022

Verified Support

Hello,

Hope you are doing well.

We apologize for the experience you had. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: Nagarabhavi, Bangalore

I sold my car to cars24, I was given around 20, 000/ and with held Rs 10000/ and was told that Balance amount of 10000/ will be paid after 120 days and earlier if the car registration was done. I got a call after around 100 days and was asked whether I can visit RTO. Inspite of me saying that I can visit the RTO, the call was suddenly cut. Now they are telling that I refused to come and not paying the balance amount of Rs 10, 000/. I am telling that I am Ready to come but still they are not paying.

CARS24 Services customer support has been notified about the posted complaint.

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N

N S Muralidhar

from Bengaluru, Karnataka

Feb 23, 2022

Car Registration number AP10 AJ3717

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CARS24 Services Customer Care

from Gurugram, Haryana

Feb 24, 2022

Verified Support

Hello Sir,

Hope you are doing well.

We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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N S Muralidhar's [Complaint's author] reply, Feb 25, 2022

Please do so and get back.Rs 10, 000/ is a big money for me and it is 1/3 of the transaction money.I want to give some benefit of doubt before taking an agressive action by filing police complaint, etc.

CARS24 Services Complaints & Reviews

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Hyundai grand i10 sportz

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Investigation quotate price is wrong

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Fraud-Scam-Pending challan

Delay in process

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Non settlement of Pending police cases by Cars24 despite Payment of Rs 500/- made for

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Receiving traffic challan on car sold in 2021

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Car case

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Faulty car - no return despite rising request in 7 days

Payment on hold since couple of months

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Challan Not Paid by Cars24

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Quote Not Provided

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Refund process

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Challan Received on Sold Car

Deal cancelled at end time twice

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Latest fraud

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Vehicle related

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Car return and car repairing

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Cars24 calls me everyday without failing

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Cars24 team Promised Gift voucher not provided and no response

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Cheating by not paying balance money

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CARS24 Services Complaints & Reviews

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CARS24 Services reviews & complaints page 20

Hyundai grand i10 sportz

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Investigation quotate price is wrong

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Fraud-Scam-Pending challan

Delay in process

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Non settlement of Pending police cases by Cars24 despite Payment of Rs 500/- made for

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Receiving traffic challan on car sold in 2021

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Car case

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Faulty car - no return despite rising request in 7 days

Payment on hold since couple of months

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Challan Not Paid by Cars24

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Quote Not Provided

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Refund process

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Challan Received on Sold Car

Deal cancelled at end time twice

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Latest fraud

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Vehicle related

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Car return and car repairing

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Cars24 calls me everyday without failing

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Cars24 team Promised Gift voucher not provided and no response

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Cheating by not paying balance money

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