CARS24 Services Complaints & Reviews

My father is a senior citizen of age 77 years. He sold a car in CARS24 on 24 Jan 2022.
As per CARS24 policy they withheld ₹10000 until RC transfer is completed. As my father is old, so during negotiation we told he cannot visit buyer RTO. The dealing agent confirmed that visit is not required for senior citizen. So the money will get released as soon as RC transfer is completed.

Now after car handover, another...

Myself Dr.suresh kumar. This is regarding my car issue which I have been facing for over a month. It automatically stops on its own ( neutral mode) while running in the middle of the road. The car was been taken for service by cars24 on 25th Jan and they returned back the car yesterday 29th Jan. The car still has the same issues and am facing problems again. Nobody even bothered to call me back and tell me what the problem was, what was done during these 4days of service. They returned back the car to me in the same condition, dusty, muddy and shabby. Forget alone the service they don't even wipe or even clean the glass forget about the car. So unprofessional which is not acceptable.
I want my car serviced in a authorized service centre and resolve my issue. Please take back my car.
This is so unfair as a customer .

Nobody has taken the responsibility of even getting in touch with me and telling what was the issue, what was done or what needs to be done. Inspite of me sending continous mails, talking to executives on daily basis.
Am losing hopes on the platform called cars24.

I have purchased car on 12 nov and they promised me that RC will be transfered within 75 days but till now my RC not transfered.
Please transfer it asap
Car number:- DL6CR8910

I purchased Hyundai I20 car from cars 24 on 11-8-21(invoice no- C2C[protected].
From the date of purchase frquently it is getting repair and taken to workshop, nearly I have spend more than 70000 rupees,
In your add it was stated No repainting done and no part replaced and car was in good condition,
But I checked with nearly 4 mechanics they told that repainting done completely and bumper replaced on whole and inside many area rusted and many complaints they raised and I checked with car history every thing is true.
Why you wrongly mentioned in your data?
I trusted your brand and I purchased but you people cheated me
I will take this issue to any extend

Hi, I have sold my car to CARS24 on december 2019, and now its 2022 but still RC is not transferred . they are just telling me that it is protected under cars24 policy and all. they told RC will get transferred in maximum 4 months . now its been more than 2 years . do the needfull

I have sold my car UP70DN8495 on 10th may 2021 and till today as of 26th Jan 2022 the car ownership is not yet transferred.

My car was picked 18th January 2022 and after multiple follow up they have provided EDD 25th January 2022. On 25th January 2022, I tried full day to contact but each representative was saying that your car will be delivered to you by end of the day. Again, I tried to contact them At 6 pm then they say that your car has not been serviced yet due to logistics issue and we cannot provide you and date and time for delivery.

I need my car immediately.

Hi, I sold my car Swift HR26 AW2621 to Cars 24 Noida on 13-Aug-2021. The only reason I sold to them is that, they would get RC transferred in 3 months ! Their site shows that RC transfer is still in progress. I have shifted out of India hence cant call them continuously... but their promise of getting RC transferred in 3 months is broken. Kindly resolve this at earliest.

My dealer I'd 107244

Hello
Respected sir

This is Sriramoji i have facing some issues from cars24

delar I'd 107244
Appointment id [protected]
Vishweshwari consultant

I'm the new dealer to cars24 and partner ship his activated date on 15/11/2021

I have bought car from cars24 auction after verifying all inspection reports

bought car based on fitness report it's shows up to 2026.

But I don't know about delhi government rta policy

The dlehi government is issued orders and circulars 10 years old diesel vehicles and more than 15 years of petrol vehicle not ply on road.

So I now raised some points from my view

1. Why the inspection report was misrepresented ?

2. If the Ten Years Vehicle expires in 2021 And why fitness until 2026 is shown in the inspection report ?

3.Do you know the rules and regulations of Delhi RTA ?

4.Why did you not tell to the dealer the full details RTA regulations ?

5.Now the NOC of that vehicle is not issued to Telangana

6.Why not put Ten Years above in scrap auction ?

7. Who gave you permission to put in live auction above 10 years

8. Actually above said vehicle Life time is expired date on 21/11/2021

9.But you held Vehicle Auction in month of December

10. Who is now responsibility for vehicle transfer ?

11. Who is resposibility if vehicle is involved in illegal activities or any accidents ?

12.Will you show in the TV ad that the hassle free RC transfer (reprented by MS dhoni)

13. I take protection policy when making final payment (shield cover)

14. paying extra charge for shield policy for all unexpected problem

15. you also know all this things and
Intentionally cheated

16. First let me know what is the shield policy in this policy some options are given below

1. Hassle free return
2. Money back
3 repair refund
4 all unexpected problem

In my view raises some questions under this protection policy for money back or rc transfer

It is truly and utterly cheated cars24

Cheating is considered as a criminal offence under the Indian Penal Code

Cheating as an offence can be made punishable under Section 420 of the IPC.

I'm not bought vehicle from road side he his bought from one of the barnd value company and he his under shield protection policy

Cheating is defined under Section 415 of the Indian Penal Code as whoever fraudulently or dishonestly inducing that person to deliver any property to any person or to consent that any person shall retain any property

And also high court is very serious on app based companies and there is no one should be responsible issues it's only smart way time passing like Tiket raise

I want resolution buyback the car under protection shield cover the cover period is 100 days or transfer the RC

You know cars24 is promised to the registered owner also for hassle free rc transfer . if it Rc transfer is not done or vehicle is involved any illegal activities who is responsible ?

Whatever it may be I have raised my claim under shield protection policy insurance you will collect extra charges for this insurance so now give a resolution under this policy

So I will raise grivence in national consumer rights also proceedings with legal

Thanking you
[protected]@gmail.com
[protected]

As i sold my audi A6 and we decided a final price and i agree as mr saiyad said but after hand over my car to car24 they did not answer any of my call and also not given full payment as he said.

it has been four months till date no one received my call and not getting answer so please guys be aware from them do not trust on them. they all are fraud.

specially i called then minimum 100 times but they are not listing any more.

i want my money back so be help full if you can.

thanks
vijay patoliya

Sir, my husband is a regular buyer of cars from cars24. His I'd is 87496. On 13Jan2022, a swift car stock in his account, when he went Delhi to pick this car, there are various major issues related to car. But the had gave totally wrong information on their app. Regularly, we are calling them and asking for slove are problem, but no response. Now we fed up from them. Our money had blocked in their account. It is their mistake, why they gave us wrong information. It is worst feeling to see my husband in stress. We can't afford this big lose .. please take a serious and fast action on my problem.. thanks

Wasting people's time, , behaviour of staff is rude.. before evaluation offered 75000 to 96000 price... After evaluation asking my car to 30000.. surprised to hear 30000 rupees.. actually the market value should be in between 70000 to 85000 where it is evaluated by the automobile Engineers personally...

Cars24 has made me realize that I made a mistake by sharing the mobile number with them.
I mean, there must be a limit to spamming too guys. !
It's been around a week and I get atleast 3 to 5 calls a day. I keep blocking every number but that's of no help.

Till a certain point, it can be called 'Marketing', but when you cross that critical threshold point, you are just creating negative vibes about yourself in the market.

Do something and add my number to the DND list. And make this DND process easy so that people can stop whenever they want easily.

I do not want to deal with Cars24.
They are calling again n again from different numbers 5-6 times a day.
totak spam and disturbing

I sold my car on 26dec 2020 but still it's penting for transfer . All time your employee pragati Gupta said that you are covered under seller protection policy. I had sold you car to cover mysel[censored]nder seller protection policy. More than one year gone still car is not transferred am not responsible if you dont find still end buyer. Just because of your delay I have loss of 25000. I have to submit transfer noc to maruti to avail exchange bonus of rs 25000 but still it's pending because of your company. I made my life big mistake by selling my car to your company. Your people approach me to come to your place to same car we have quick services of transfer with in 90 days. This is your quick services fraud company fraud staff. I want my car transferred or else you give me compensation of 25000 loss which I have beared just because of your company.

My name is sk samim. ([protected]). I have many problems facing from car. My car pic up for 5 days ago.but no call and reply car service team.car delivery confirmation has been not informed.

I'm writing to enquire about the spare part (catalytic converter) which needs to be replaced.

I booked this car on 19th December 2021 and got delivered on 31st, December 2021 and this was agreed at the time of delivery that the part needs to be changed for which order is already placed and will be delivered within 2 to 3 weeks, i, e: expected by 20th January 2022 than i will get a call from your side and the part will be replaced.

I get in touch with my sales advisor and he informed that the part is already delivered but till date i have not received any call or update from you on it.

I already escalated this issue on chat and to customer service as well but no action has been taken yet.

Could you please get this sorted out as soon as possible.

I sold my car UP15AF0076 to cars 24 in 2019, that is resold to someone via a dealer but RC was never transferred.

I already went to RTO for party peshi and completed all the formalities but it is not transferred yet.

Somwone still driving this car on my name, very irresponsible behavior from company and no one listens when calling to customer care.

I had purchased TUV Mahindra car (MH05DH8591) on 29th december 2021. The very next day of the delivery, the car started making some noise. I informed the same to the sales executive. I also diagnosed the car in authorised Mahindra work shop, there I came to know that the engine twin turbo is not working properly and it cannot be repaired. The cost for the same is approx 80, 000 inr ( as stated by Mahindra executive). From 7th Jan 2022 i've...

Car Name : Maruthi Suzuki Swift

In the month of December 2021 I decided to sell my Car so I informed my friends circle and additionally to Cars24. Finally one of my known person offered me 3.40 lakhs and immediately from Cars 24 I got an offer for Rs.3.45 lakhs (after 1st inspection) . So, I thought Cars24 is the good amount offer what I got and therefore I turned down my friend offer who was ready to buy for 3.40lakhs.

After that for couple of days my RELATIONSHIP MANAGER NAMED MR.RAGHAVENDRA +91-[protected] who was in contact with me since the beginning didn't turn up... I waited n waited and called him up 5 times, 10 times, 20 times No response at all to my call & message... After that I visited Malleswaram, Bangalore branch to know the status... There I got to know that he won't sit in Malleswaram branch... (Earlier he had clearly said that he sits in Malleshwaram branch) . On Jan 5th he came back over the call and calmly he said that 'He was on a Holiday on tje occassion of Christmas and New Year' that is why he was not able to contact me... HERE THE YEAR HAS BEEN PASSED FROM 2021 TO 2022 AND PRICE CAME DOWN TO 3.40LAKHS. I still agreed to it and asked him to proceed... From next day to till today he is not responding to my call...

Part 2 : I was frustrated and collected Mr. Praveen's number +91-[protected] who assured me that he'll help me in closing the case... He came back and offered me 3.15lakhs.. When I told him the history directly he said 'I am sorry for what happened, but this is what I can do for u'
Why should I bare this loss now? Whose Mistake of getting delayed?? Hence, I wrote an email to customer care and my case was passed to Mrs. Shashikala +91-[protected] itseems who is also Manager for Mr.Raghavendra... From then on she's in contact with me without taking any responsibilities by getting all the documents from me... I religiously followed everything whatever she said and submitted... Now she sent for 2nd inspection of my car there they have found many problems which was not found in the first inspection... So she is offering me 2.90lakhs...
Interesting part is that I live in Apartments and I have my own parking space & car is also not moved even an inch after first inspection... Car odometer is the solid Proof... Now they r giving me these kind of lame reasons each and every single day being a managers of reputed organisation called Cars24.

Now tell me, the days have passed, year has been changed, they are giving me wrong assurance and avoiding calls because of these I have lost a genuine buyer in my friend circle and from 3.45 lakhs to 2.90 lakhs they have come down... Whose fault is that ? Why should me being a customer should face this?

I am facing Harrassment + Financial Loss each n everyday... Even today they aren't calling me proactively... I have to be like a beggar and ask for M update & they respond to my call based on their mindset and mood swings... I need a justice to the issue what I am facing because of this irresponsible 'So called Managers' not even 0.000001% of Humanity towards their customers . There Robotic reply is just "BUYER BACKED OUT AT THE LAST MOMENT, WHAT CAN I DO? U HAVE TO WAIT TILL I FIND ANOTHER BUYER FOR UR CAR" This is the standard reply what they give and relax themselves... It is my own hard earned money... Giving up 55000 is not a joke at all... When Managers itself behave like this whom should I go and approach please advise??? I need a justice to this case... Please someone help me on this case.. Ask someone to come out of their lavish comfort zone and work for their customers atleast once in a while and be true to the salary what they take every month from the organisation... Hope I get my resolution here...

Thanks