CARS24 Services Complaints & Reviews

I was purchased car in cars24 23 jul 2021 after 5 month it was have some comlient as per defec I inform cars 24 for revolving my car repair through warranty claim policy they were approved under warranty cover parts only not excluding labour cost, GST then long conversation they will orally accept but final invoice they are reduced my amount around 7000 not proper breakup and not respond properly 😔...

Online different price quoted, onsite it was drastically reduced without even inspection...

I have sold my car to u, DATSUN REDIGO 2017 MODEL ON 8th October 2021,
i just need the documents or transaction we have made from the starting date till the finalisation, like i have been commited to u & made payment etc......

I purchased a used car from CARS24 in Oct 2021 in Bangalore and had a bad delivery and horrible repair reimbursement experience.

As a regular e-commerce customer in other areas, I had hoped CARS24 will be transparent and honest. Their slogan claims "technology can transform the business". True, but they forget that bad and dishonest customer care can undo any transformation technology can make.

Their customercare...

The problem with the car is that the clutch is hard. The car was picked up on 20 Dec. Till date no response as to what all are being checked/repaired. Finally got a message saying some parts are not covered under warranty but no specifics as to which parts. The car has also not been returned incase repairs are not being carried out. This undue delay can only be seen as a way to harass customers and discourage customers from using warranty...

Dear sir
I sold my car to cars 24 in march19 and now in 2021.I came to know to know car24 sold my car without RC transferred and car involved in illegal activity.Also after calling car24 customer care not getting any respond as they told there is no detail of car sold in 2019.So help me in this regard as I have all the documents and invoice receive at time time of car sale.
Regards,
Herendra singh...

Reference : Appointment Id.[protected]
Dealer Id.: 104891

Dear Sir / Madam,

With reference to the above Appointment Id.[protected],
I am a new CP and this is my first deal.
I have to regretfully state that CP / Buyer is put under Frivolous & Illegal burden in processing Duplicate RC
The facts are ...
1. As per Indian Motor Vehicles Act, driving a vehicle without Valid /Legal...

Cars 24 finalised and confirmed car deal with me via email but I am not getting any response from the concerned person

Reagards
Poonam Apte
[protected]...

I sold my car KA04ML0374 to cars24 on 20th October 2021. Till date RC is not transferred. Ownership is still on my name. I am getting messages stating Party Pesha from some unknown channel partner. When reported to Cars24 they asking me to ignore and they are not taking a lead in checking the issue nor on transferring the RC....

Actually the thing is that i had won a Hyundai I10 at the price of 93000 and cars 24 company listed as a good car ..bt after when i go to stockyard i found that the car they listed is actually a scrap..and they told me to make full payment ..i want to back out and take my 10000 money bt they refuse to do that..sir kindly take necessary action on it ..i send you some pictures what they show me and what actually i got...

Order no : VIPN3A, Terribly fed up with the false promises by the relationship manager and the team ...I Did the token payment on 6th December and as on 21 December they failed to complete the process. Finally today was the date promised by the relationship manager for final delivery and given schedule between 5-6 pm. As there was no update, i contacted the branch office and then they changed the delivery time to 8:45 to 9:45 pm.. and later...

These Car 24 sales team keep calling me everyday from different different numbers. They have too many numbers to block also. Its damn irritating, Just stop calling I have never contacted you'll for any service....

Dear Concerned,

Greetings!

I'm trying to express my concern over a wrong sale from your representatives while I planned to purchase a second hand car with all my hard earned savings.
In the month of February 2021, i visited Cars24 at singasandra hub and one of your representatives suggested to buy the Fiat Punto Diesel vehicle stating its in pristine condition and entire service history is validated by...

Name: Ramkumar Ragunathan
Transaction ID: MAA#148767
Car Model: 2018 HYUNDAI GRAND I10
First Car delivered Date: 30/09/2021
From : CARS24- Vanagram, Maduravoyal, Chennai.

I purchased Grand i10 2018 model car from cars24. The car has driven only upto 400 KMS from the date of purchase. But engine not starting suddenly within 2 Months (having 6 Months Warranty). So checked with team and they resolved...

Contacted many times but no response received for sale after Mr Sumit called me for confirmation of sale at Rs.12.30 lakhs.of our Kia Seltos.

Please look into & arrange to do the needful at the earliest....

Hello sir/mam
I am from sirsa. My dealer id (62531).
Actually I had booked a car, its token amount 36000 rs. I had deposited amount in dta on 10 dec 2021 at 9.00 pm., through amazon upi (reference id - APLAP6fFDPiuM7OLHkfs6edPei3JOeNbVXM),
From hdfc bank ( reference id[protected] which is not showing in dta. I attached payment proof in below attachments, i raised issue on 11 dec 2021, ticket id (422802), which is...

I sold my old car DL3CAK7566 to cars24 on 15th Feb. 2021 in Delhi. My car RC ownership not yet transferred since 15.02.2021 even after 10 month waiting whereas company told me to do it within 180 days (6 months). I have written repeated mails to cars 24 customer service with copy to there CEO also but not getting needful response. I am very disturbed to note the unnecessary delay as car is still in my name but using by cars24 end since 15.02.2021....

सर मेने इंदौर विजयनगर ब्रांच पर अपनी कार 17.12.2021 को बेची थी car का नंबर mp09 cq7003 fiat Aventura थी .उसका उन्होंने 1000 का टोकन payments करके बाकी 17 को मॉर्निंग में करने का बोला था मगर 17 की शाम तक payment नहीं...

One of your customer care executive, Vishakha, contact number[protected], was very rude and using harsh words on call with me. I have recorded the call if you need a proof. Cars 24 is a service provider and i expect its executives to be polite and not condescending and pathetic like this....

I sold my used alto car reg. No. Od02br2853 to cars24 on dt.10.08.2021, a amount of rs.10000 is holding till 04 months, holding has been completed on 10.12.2021 but till the period i am not yet got my hold amount back....