CARS24 Services Complaints & Reviews

Car Name : Maruthi Suzuki Swift

In the month of December 2021 I decided to sell my Car so I informed my friends circle and additionally to Cars24. Finally one of my known person offered me 3.40 lakhs and immediately from Cars 24 I got an offer for Rs.3.45 lakhs (after 1st inspection) . So, I thought Cars24 is the good amount offer what I got and therefore I turned down my friend offer who was ready to buy for 3.40lakhs.

After that for couple of days my RELATIONSHIP MANAGER NAMED MR.RAGHAVENDRA +91-[protected] who was in contact with me since the beginning didn't turn up... I waited n waited and called him up 5 times, 10 times, 20 times No response at all to my call & message... After that I visited Malleswaram, Bangalore branch to know the status... There I got to know that he won't sit in Malleswaram branch... (Earlier he had clearly said that he sits in Malleshwaram branch) . On Jan 5th he came back over the call and calmly he said that 'He was on a Holiday on tje occassion of Christmas and New Year' that is why he was not able to contact me... HERE THE YEAR HAS BEEN PASSED FROM 2021 TO 2022 AND PRICE CAME DOWN TO 3.40LAKHS. I still agreed to it and asked him to proceed... From next day to till today he is not responding to my call...

Part 2 : I was frustrated and collected Mr. Praveen's number +91-[protected] who assured me that he'll help me in closing the case... He came back and offered me 3.15lakhs.. When I told him the history directly he said 'I am sorry for what happened, but this is what I can do for u'
Why should I bare this loss now? Whose Mistake of getting delayed?? Hence, I wrote an email to customer care and my case was passed to Mrs. Shashikala +91-[protected] itseems who is also Manager for Mr.Raghavendra... From then on she's in contact with me without taking any responsibilities by getting all the documents from me... I religiously followed everything whatever she said and submitted... Now she sent for 2nd inspection of my car there they have found many problems which was not found in the first inspection... So she is offering me 2.90lakhs...
Interesting part is that I live in Apartments and I have my own parking space & car is also not moved even an inch after first inspection... Car odometer is the solid Proof... Now they r giving me these kind of lame reasons each and every single day being a managers of reputed organisation called Cars24.

Now tell me, the days have passed, year has been changed, they are giving me wrong assurance and avoiding calls because of these I have lost a genuine buyer in my friend circle and from 3.45 lakhs to 2.90 lakhs they have come down... Whose fault is that ? Why should me being a customer should face this?

I am facing Harrassment + Financial Loss each n everyday... Even today they aren't calling me proactively... I have to be like a beggar and ask for M update & they respond to my call based on their mindset and mood swings... I need a justice to the issue what I am facing because of this irresponsible 'So called Managers' not even 0.000001% of Humanity towards their customers . There Robotic reply is just "BUYER BACKED OUT AT THE LAST MOMENT, WHAT CAN I DO? U HAVE TO WAIT TILL I FIND ANOTHER BUYER FOR UR CAR" This is the standard reply what they give and relax themselves... It is my own hard earned money... Giving up 55000 is not a joke at all... When Managers itself behave like this whom should I go and approach please advise??? I need a justice to this case... Please someone help me on this case.. Ask someone to come out of their lavish comfort zone and work for their customers atleast once in a while and be true to the salary what they take every month from the organisation... Hope I get my resolution here...

Thanks

My number .[protected]

App id - [protected]
MH01DB0193 BOM#147452

Hi my self Domnic Varghese
I had purchased an ertiga vxi cng from Vashi cars 24 office on 30th sept 2021. As it was informed that suspension was broken at the time of purchase still I purchased and repaired it at my own cost. Since I serviced my vehicle changed all the oils and also changed the suspension as the Maruthi service centre are not giving me separate bills for the suspension i am following up with maruti service centre as well as cars 24 office since October it's been 4 months now. Nobody is helping in this matter. I have already mentioned several times that only give me my suspension amount rest all i ll bear.Following up since 4 months cars 24 vashi office not helpful at all. They are repeating the same thing again and again that we need seperate bill for suspension, how can i give separate bill if Maruthi service centre is not providing me with the same. Kindly look into the matter and provide me the suspension amount. Vashi cars 24 manager not at all helpful.

I have requested to sell my can on 26th Dec 2021 & scheduled an appointment for home visit inspection.
App ID : [protected]
Today is 14 Jan and no body has visited till now . however I daily gets a call for rescheduling the visit for next day, I have attended almost 30 calls and have more than 20 rescheduling messages on whatsapp. can share the screen shots also.
Most pathetic and worst service level on any organization ever seen. I have also paid Rs 49 on the very first day. I need my money back and don't want to be associated with Cars 24 anymore. Also note copy of this complaint will be kept for further proceeding on other social media platforms.

I contacted cars24 thane, manpada office to sale my Honda city zx gxi in November 2021. The car is a 2008 Honda city zx gxi which was purchased from Gurgaon in 2015. The car was inspected in front of me in the last week of Nov 2021 and I was told that the sale process has been initiated, but the sales people from Cars24 said that a proper pricing wasn't received. I kept following up about the deal closure but didn't receive any proactive price quote. Later, couple of sales personnel called me after few weeks but the follow up process was very unorganized and unprofessional as they didn't close the deal inspite of providing all necessary information and paperwork from my end. I produced all the paper and shared them on whatsapp number provided by the sales people, claiming that they were calling from the head office. Post document sharing, when I didn't receive any closure on this matter, I called the first person named Nitesh Shukla from Manpada Cars24 office, who claimed to be the manager of the branch. He played innocent and said that he will look into the matter. The interesting thing was every time I spoke with him, he had a standard response that he will get back with a resolution, but it never happened. At last a female personnel named Nutan called and said that the delay was due to non receipt of a reasonable pricing, but this time, they will do it again. I was given a quote of 60 K the next day although the pricing of the car was more than one lac as I checked with multiple sources but due to some emergency, I had to sale the car and hence agreed to the given price. I was told that there will be another car inspection at my place and then key handover will happen. I wasn't present during the 2nd inspection being in another city, one of my relations was present. After the 2nd inspection, I was told after a rigorous follow up that the car is non-functional due to some minor issue and the deal is cancelled wherein, as I mentioned earlier, that the first engineer who inspected my car earlier just few weeks back, gave the report which confirmed that the car is in good condition. Post the 2nd inspection, there was no communication inspite of multiple follow ups with Cars24 and nothing happened and the sale was claimed to have been cancelled. I am extremely dissatisfied with Cars24 the way my car selling matter is dealt with and will never recommend them to anyone. They are manipulators who try to lower the car pricing by posting wrong reasons for the vehicle. I am complaining about this issue to highlight how cars24 manipulate people and try to lower car pricing for their own benefit.

Hi,

I purchased a WagonR on 04 October 2021 from Cars24, Gurgaon and registration number is HR12AA8869. Till now Cars24 has not submitted the RC transfer file to concerned RTO. They are making excuses and after more than 90 days status is still same. Although they claim the transfer activity done with in 30 Days. I wrote so many mail & Calls but no feedback. Kindly intervene to get the topic resolved.

Thanks!!

On February 22, 2021, I purchased a used car from a Car Vendor showroom (KA 19 MA 8586) with a commitment from them that they will process a used car loan and RC transfer will be done from CARS24 in my name.

So Cars24 asked me for huge documentation and processing, I agreed and shared all the required details immediately. So within less than a week my Car loan was approved by ICICI Bank and disbursed. But RC transfer was in progress and they promised that it would be done in 45days.

After 45days over there was no update. I was following up with the Executive he was telling me will be done in 15days but the days passed and meanwhile my car insurance expired(Sep '2021).
The car transfer process got worse as they were not sure what to do with the further process due to insurance expiry.
After a lot of discussion and debate, they agreed that due to their delay/negligence in transfer processing, car insurance expired & so they made new insurance for my car from Digit.
Even after 6months of my car purchase nothing was done in terms of RC Transfer. They were just buying time, giving me some nonsense reasons and nothing progressed even though they have deducted RC transfer charges from my car loan amount as well.

Right now we are sitting on 12th Jan 2022 and still, they haven't done the needful. No update received from them.

I am chasing them on the phone, constantly in touch with the CARS24 Executive Prudvi-(p.[protected]@cars24.com) who is very irresponsible, not professional, and always tells some stories. The only answer I get from him gives us 15days time and nothing happens after 15days.

CARS24 do resolve this issue on priority.

At the time of purchasing I was told that broken doors will be fixed after some time, thats why I kept some amount on hold, but its been 2.5 months dealer isnt getting the doors fixed and not handing order the RC, when I told him that I will get the dorrs fixed myself and deduct the money i will spend and of course I will provide the bills as well, he said for me its only for rs 2000 so you can deduct rs2000 and give me rest of money to take the RC from me.

I gave him enough time already he is still giving me dates every time. I know when I get the doors fixed myself it will cost more as I dont have such contacts a dealer has.

I can apply for duplicate RC and get the problem resolved in less money I owe.

Hello
I purchased a car on 11 Oct 2021 baheno delta. When car delivered to me that time an engine error light showing, that time concern agent told car 24 will repair, I send car for repeating two times via car24, but my car not repaired by car 24. I had many time request to customer care about this but they politily talk 24 hours to 48 hours will give you response. But I have not received any response about this. Pls any senior authority person talk with me or give me any office address near me I vist there. Please response to me properly about this & repair my car.

Recently i bought a car from cars 24 in guntur, but they are giving me a theft car, now iam try to reach cars24 teams members about this they are not responding so plz help.

Please stop calling me from 100 different phone numbers everyday. Never asked for your help

Cars24 asked me to pay 55000 token money for the car which i was buying, then i paid 55000 to them, after few hours they blocked my account, even not delivered the car to me, my 70-75 thousand total money is stolen by them, and 6 months gone nobody is responding from last 6 months, i am continously calling and mailing them but nobody is responding, its my humble request to you that help me to return my money back to me.
dealer code 101344, satguru cars,
thankyou

In maruti nexa showroom, I got maruti ignis sigma 2022 on road prize 5.70 lakhs (including RTO and insurance). Here in Car24, maruti ignis sigma 2020 model prize is 6.0 lakhs.
I am really surprise. Is it any technical issues?
I discussion five times with customer support department but they not give satisfied answer.
Please solve this problem and give replay.
Waiting for your support.

I had sold my car on 12th November, 2021 vide Application ID No.[protected]. I require details of final transferee to claim my No Claim bonus from My Insurer which can be transferred to my alternate vehicle. My request to furnish the information has not evoked any response.

I have sold my car - Honda Amaze on 12/07/2018 to Cars24 Hyderabad.

APPOINTMENT ID. [protected] CUSTOMER NAME Razzak Mohammed
.
I have received an email from Cars24 0n 26/01/2021 that the RC has been transferred. However, on the Vahan website, the car is still under my name, Also the local RTO website still shows the car under my ownership.This is not acceptable since it is more than 3 years since the car has been sold. I have raised a complaint in Cars24 support, however the response I have been receiving is pathetic.

Now I am forced to fire FIR and initiate legal proceedings. Really really disappointed with Cars24 and would never recommend this to anyone.

I purchased a Honda City from cars24 and at the time of delivery there was an engine light. I asked a guy why is the engine light is blinking and he said
" Sir you scan this car and engine light will be despaired" then I took the delivery in August. next month when I sent my car on service my mechanic said there was a problem with the oxygen sensor but I activated it. whenever you cross 120kmh then only you will get to know about it that oxygen sensor is working or not. So when I crossed 120kmph after couple of days I found that engine light is blinking again. My mechanic said we need to change the Oxygen sensor I said I am having a warranty of 6 months I'll speak to the cars24. on December 28th cars24 has picked up my car and till 3rd of January I was calling them every day to check when I will get my car back. Now today they are saying Catalytic Converter is the problem and that is not covered under the warranty. The cost of the catalytic converter is 30k. Again like I said when I picked my car there was a engine light blinking and the guy who gave me the car he also know about it and I called him today and he agreed that there was a problem on first day. So here is a question, Do cars24 really check the car before they deliver it to the customer?. I don't want to know that oxygen sensor is the problem or catalytic converter is the problem I need my car fixed and deliver asap because the problem was from the day one and I inform the same guy and I have a proof on it.

I have sold my car Logan to cars 24 in September 2020 . Inspite of repeated reminders they have not transferred RC . Their reply is standard copy paste and now I am feeling harassed
Attached is their latest status of my RC transfer

Prakash Jha

Hi sir/mam we took 7 to id’s in pan india .
We purchased and sold to ( spinny cars ) we are actually dont know the spinny is blacklisted in cars24..!
We are buying cars in cars24 and selling them in spinny
Without any notice all id’s are blocked
And our amounts 50 lacks was stucked in cars24 application.
After many legal departments decided to pay our all amounts …!
And cars24 decided to all amounts except RC PENDING AMOUNTS…!
Cars24 agreed to refund remaining amount after all RC’s will be transferred successfully
Our refund amounts holded max 15 lacks
On 15 dec 2020

Now almost 1 year completed many managers has changed from that branch
The new manager is not responding and talking misbehavingly

The app is blocked even we cant see any type o[censored]pdates of RC transfer and our amount refund details

Please help me out in this and im going to fill consumer form in court against cars24

Dear Cars24 Team,

I am not understanding why my complaints are been closed without providing proper answer to my queries.

How can u close the complaint without addressing it and resolving it.

Several mails i have put but i am not getting any reply about my car repair.
My car was taken on 18th Dec for repairing and till date it is 16th days and yet I have not received any updates regarding repair and till when I can get my car back.

I will be highlighting this kind of ignorance to customer till upper level management and this is how you people treat your customers queries.

I want an answer to my complaint as earliest as possible and give me a date till when I will get my car back on priority.

We don't expect this kind of service from Cars24 team.

Regards
Deepak Mourya

I sold my car to Cars24 in Mars and RC is still not transferred, i have been following up with them since Jun'21, initially they kept lying that car is not sold yet but in July'21 car went to Maruti service center and i got message with pictures from Maruti on my number, and i saw that my car had run 6000 KMs after i sold my car to them, they somehow agreed in Sep'21 that the car has been sold and they could not transfer the RC due to some...

I was selling My Creta. Their customer support representative offered a quote after inspection and negotiation. Then he asked to arrange foreclosure loan letter and visit branch for final payment and deal.
When I visited Zirakpur Cars 24 branch, RM completely denied to offer that rate and said their customer support don't know anything.

Time and efforts are wasted.
Mental Harassment to arrange foreclosure letter etc.
Never buy or sell with them