CARS24 Services Complaints & Reviews

I have sold my bike to cars24 in april 2021 they are not transferring my rc i am waiting from 11 months complaint so many time in these 11 months customer care service dont care abt my calls appointment id [protected] they not taking my calls seriously got tired plz help

I am trying to sell my car through Cars24. Got an offer from the cars24 representative and had accepted the same on Jan 19, 2022. But the deal was not completed since the representative was not reachable for 3-4 days. The case got transferred to another representative who tried to start the bidding again.

Since then when ever I try to contact the RM regarding any updates, all they say is there is a technical issue and price is not visible so they will have to start the bidding again. And this cycle keeps on repeating.

I sold car through cars24 last year. 2 days before I was informed car has been sold and partpeshi to be done. I asked them to check for Bangalore rto. Post that I get SMS stating 10k is forfited because of no documents. I called the numbers in SMS line was too bad and could not make out. Customer care number was clear but when they redirected the same issue occured. I was asked to call between 10 and 6. Next day I called and 2xplained the situation but the representative disconnected the call. Post that there was no response. Called up customer care and they tried redirecting with no success. Next time customer care directed to grievance team who mentioned ticket has been raised and that details will be shared by SMS and mail. Complaint deatils have not been shared yet. I also emailed support I'd and got auto response with ticket number 481509.
Still to hear back as company seems to have taken decision to not pay, which is very unprofessional way of doing things. I was told we will have 120 days to complete this party pashi so surely this can be done.

I have been chasing with the cars 24 team since last week Friday, 21st Jan and still I have no update with the same. Daily I am chasing but no response.

I sold my ritz car to cars24 on oct 27/10/21 . My acknowledgment number is [protected] and my car number is KA09MA6255. It’s been 3 months that we delivered our car to cars 24 but yet the RC name transfer hasn’t been made. There are no proper updates regarding the process. And we are getting calls from cars 24 saying that our loan document is missing and asking us to resend the document even though we have submitted it to them before the delivery of car. Kindly request u to make the RC name transfer as soon as possible . And the toll charges was also paid through our fast tags money so kindly request u to transfer the money back to us. And keep us updated regarding the car RC name transfer .

I sold my ritz car on Oct 27 2021, to cars 24 but it’s been more than 3 months since I delivered the car. But there is no update regarding RC transfer and the toll charges are also paid by our fast tag so kindly we require u to pay for that and make the RC transferred as soon as possible. We got a call saying that our loan document that was submitted was lost and asked us to resend it. Please we ask u to handle the documents seriously and not to ask us to resend it. Please look into this matter and kindly update us as soon as possible. And hope u transfer RC as soon as u can.

My father is a senior citizen of age 77 years. He sold a car in CARS24 on 24 Jan 2022.
As per CARS24 policy they withheld ₹10000 until RC transfer is completed. As my father is old, so during negotiation we told he cannot visit buyer RTO. The dealing agent confirmed that visit is not required for senior citizen. So the money will get released as soon as RC transfer is completed.

Now after car handover, another agent...

Myself Dr.suresh kumar. This is regarding my car issue which I have been facing for over a month. It automatically stops on its own ( neutral mode) while running in the middle of the road. The car was been taken for service by cars24 on 25th Jan and they returned back the car yesterday 29th Jan. The car still has the same issues and am facing problems again. Nobody even bothered to call me back and tell me what the problem was, what was done during these 4days of service. They returned back the car to me in the same condition, dusty, muddy and shabby. Forget alone the service they don't even wipe or even clean the glass forget about the car. So unprofessional which is not acceptable.
I want my car serviced in a authorized service centre and resolve my issue. Please take back my car.
This is so unfair as a customer .

Nobody has taken the responsibility of even getting in touch with me and telling what was the issue, what was done or what needs to be done. Inspite of me sending continous mails, talking to executives on daily basis.
Am losing hopes on the platform called cars24.

I have purchased car on 12 nov and they promised me that RC will be transfered within 75 days but till now my RC not transfered.
Please transfer it asap
Car number:- DL6CR8910

I purchased Hyundai I20 car from cars 24 on 11-8-21(invoice no- C2C[protected].
From the date of purchase frquently it is getting repair and taken to workshop, nearly I have spend more than 70000 rupees,
In your add it was stated No repainting done and no part replaced and car was in good condition,
But I checked with nearly 4 mechanics they told that repainting done completely and bumper replaced on whole and inside many area rusted and many complaints they raised and I checked with car history every thing is true.
Why you wrongly mentioned in your data?
I trusted your brand and I purchased but you people cheated me
I will take this issue to any extend

Hi, I have sold my car to CARS24 on december 2019, and now its 2022 but still RC is not transferred . they are just telling me that it is protected under cars24 policy and all. they told RC will get transferred in maximum 4 months . now its been more than 2 years . do the needfull

I have sold my car UP70DN8495 on 10th may 2021 and till today as of 26th Jan 2022 the car ownership is not yet transferred.

My car was picked 18th January 2022 and after multiple follow up they have provided EDD 25th January 2022. On 25th January 2022, I tried full day to contact but each representative was saying that your car will be delivered to you by end of the day. Again, I tried to contact them At 6 pm then they say that your car has not been serviced yet due to logistics issue and we cannot provide you and date and time for delivery.

I need my car immediately.

Hi, I sold my car Swift HR26 AW2621 to Cars 24 Noida on 13-Aug-2021. The only reason I sold to them is that, they would get RC transferred in 3 months ! Their site shows that RC transfer is still in progress. I have shifted out of India hence cant call them continuously... but their promise of getting RC transferred in 3 months is broken. Kindly resolve this at earliest.

My dealer I'd 107244

Hello
Respected sir

This is Sriramoji i have facing some issues from cars24

delar I'd 107244
Appointment id [protected]
Vishweshwari consultant

I'm the new dealer to cars24 and partner ship his activated date on 15/11/2021

I have bought car from cars24 auction after verifying all inspection reports

bought car based on fitness report it's shows up to 2026.

But I don't know about delhi government rta policy

The dlehi government is issued orders and circulars 10 years old diesel vehicles and more than 15 years of petrol vehicle not ply on road.

So I now raised some points from my view

1. Why the inspection report was misrepresented ?

2. If the Ten Years Vehicle expires in 2021 And why fitness until 2026 is shown in the inspection report ?

3.Do you know the rules and regulations of Delhi RTA ?

4.Why did you not tell to the dealer the full details RTA regulations ?

5.Now the NOC of that vehicle is not issued to Telangana

6.Why not put Ten Years above in scrap auction ?

7. Who gave you permission to put in live auction above 10 years

8. Actually above said vehicle Life time is expired date on 21/11/2021

9.But you held Vehicle Auction in month of December

10. Who is now responsibility for vehicle transfer ?

11. Who is resposibility if vehicle is involved in illegal activities or any accidents ?

12.Will you show in the TV ad that the hassle free RC transfer (reprented by MS dhoni)

13. I take protection policy when making final payment (shield cover)

14. paying extra charge for shield policy for all unexpected problem

15. you also know all this things and
Intentionally cheated

16. First let me know what is the shield policy in this policy some options are given below

1. Hassle free return
2. Money back
3 repair refund
4 all unexpected problem

In my view raises some questions under this protection policy for money back or rc transfer

It is truly and utterly cheated cars24

Cheating is considered as a criminal offence under the Indian Penal Code

Cheating as an offence can be made punishable under Section 420 of the IPC.

I'm not bought vehicle from road side he his bought from one of the barnd value company and he his under shield protection policy

Cheating is defined under Section 415 of the Indian Penal Code as whoever fraudulently or dishonestly inducing that person to deliver any property to any person or to consent that any person shall retain any property

And also high court is very serious on app based companies and there is no one should be responsible issues it's only smart way time passing like Tiket raise

I want resolution buyback the car under protection shield cover the cover period is 100 days or transfer the RC

You know cars24 is promised to the registered owner also for hassle free rc transfer . if it Rc transfer is not done or vehicle is involved any illegal activities who is responsible ?

Whatever it may be I have raised my claim under shield protection policy insurance you will collect extra charges for this insurance so now give a resolution under this policy

So I will raise grivence in national consumer rights also proceedings with legal

Thanking you
[protected]@gmail.com
[protected]

As i sold my audi A6 and we decided a final price and i agree as mr saiyad said but after hand over my car to car24 they did not answer any of my call and also not given full payment as he said.

it has been four months till date no one received my call and not getting answer so please guys be aware from them do not trust on them. they all are fraud.

specially i called then minimum 100 times but they are not listing any more.

i want my money back so be help full if you can.

thanks
vijay patoliya

Sir, my husband is a regular buyer of cars from cars24. His I'd is 87496. On 13Jan2022, a swift car stock in his account, when he went Delhi to pick this car, there are various major issues related to car. But the had gave totally wrong information on their app. Regularly, we are calling them and asking for slove are problem, but no response. Now we fed up from them. Our money had blocked in their account. It is their mistake, why they gave us wrong information. It is worst feeling to see my husband in stress. We can't afford this big lose .. please take a serious and fast action on my problem.. thanks

Wasting people's time, , behaviour of staff is rude.. before evaluation offered 75000 to 96000 price... After evaluation asking my car to 30000.. surprised to hear 30000 rupees.. actually the market value should be in between 70000 to 85000 where it is evaluated by the automobile Engineers personally...

Cars24 has made me realize that I made a mistake by sharing the mobile number with them.
I mean, there must be a limit to spamming too guys. !
It's been around a week and I get atleast 3 to 5 calls a day. I keep blocking every number but that's of no help.

Till a certain point, it can be called 'Marketing', but when you cross that critical threshold point, you are just creating negative vibes about yourself in the market.

Do something and add my number to the DND list. And make this DND process easy so that people can stop whenever they want easily.

I do not want to deal with Cars24.
They are calling again n again from different numbers 5-6 times a day.
totak spam and disturbing