CARS24 Services Complaints & Reviews

I am getting at least calls 2 - 3 times in a single day from cars24. This had been going from March 2022 to till date. These calls are coming from different numbers, I tell to the executive please don't call as I have sold my cars but they are ignorant and they keep on calling. I am frustrated and fed up with this. Please stop cars24 from calling me and spare me of this headache, really irritated from this constant calling.

I am getting at least 10 to 15 calls in a single day from cars24 feom atleast last 10 to 15 days and I m really fed up and frustrated of this. Please do me a favour and stop cars24 from calling me and spare me of this headache, really irritated from this constant calling.

I sent money to Cars24 employee for RC transfer process. The process got delayed due to whatever reason. Now that employee left the company and cars24 is saying that they are not liable for any money sent to them or any car documents that he possessed. Their service team didn't help at all after 3-4 months of conversation. THIS IS A FRAUD company.

I bid for first time on CARS24Partners apps and the sales guy promised me to give rc copy and complete service history for the before payment and after i won aution he refused to do so. I bid on Delhi number car and sales guy told me the car is punjab so i have to visit punjab only after payment and refused to give any details about car. Because car is faulty and he refused to everything I canceled my bid but CARS24Partners apps charged Rs. 20000 for it which is unethical. I want my security deposit back and close this account. My CARS24Partners id is 80234 and car is audi a6

I just wanted to check the price of my car and now the cars 24 team is calling me 7-10 times a day which is honestly disappointing having blocked more than 20 of their phone numbers. Please resolve this at utmost urgency

My numbers are registered in DNC but I get multiple calls each day on 3 of my numbers and also my emails (inspite of me unsubscribing every time the mail comes) from cars24.

I have had experience with them twice where they give the price which is ridiculously low as compared to market. I have sold 2 cars exactly double from what they offered.

As I have been getting non stop calls I agreed to get my car inspected. I requested the person to send the evaluator on May 24th, 2022 and she assured that the guy would be there at 9.30 am. The person came at 11 am and spent almost an hour in highlighting the flaws in the car. It’s a 12 year old car and is kept in a mint condition. But all he wanted was to find the hairline scratches and photograph it to ensure that the price can be reduced by demeaning my car.

The online offer they made for a fair car was 7 lacs and for excellent is 7.83 lacs. But as always this is a lie to get the customer to evaluate.

I was later sent a message with a code and that I need to now call them with that code. Ideally they should be the one calling.

I called the number twice on that day and each time I was told that I will get a call back from them with the price. A week has gone now and I have not received any call with the price. But as expected from the unprofessional company, I got a call from the staff to get my car evaluated. The left hand doesn’t know what the right hand is doing.

What the point of all this drama if you are either not going to give the price or you are focusing on ensuring the worst price possible.

We had booked a car evaluation from CARS24 for our SKODA-Rapid on 29th May 2022 (Kandivali west).
The technician came to our doorstep evaluated the car and later on we received the inspection report
Post which, one of the service executives called up to inform us the pricing- we decided to discuss and get back to him
Post discussion we informed him that we do not wish to sell at the offered price as we have better counter offers. However on hearing this he became more persistent and started talking rudely- that after inspection is done and our time is invested how can you reject the offer.
We are offering the best to you and so on. I politely explained that we do not wish to but he kept on arguing until I just disconnected the call. This was a pathetic experience.
If the are concerned about inspection cost they should implement a policy to charge for inspection so they can earn revenue to cover their costs, but customers should not be pressurized into selling for this reason.

I have sold my Baleno car to Cars24 in Sep 2021 and till date RC transfer has not been done even after 9 months. Every time I call or mail them they don't respond or give satisfactory answer.
I am worried as legally I am still the owner of car and not in possession of my car.
I want to take legal action against them as now I am fed of contacting them.
My appointment ID is : [protected]

I bought a 2019 reg Hyundai Grand i10 (TS07GP1088) from cars24 Hyderbad on 17th Aug 2021. The car was good when i bought and had no issues initially, however past two weeks car's pickup getting low and took it to nearest Hyundai Service Center. The SC informed that the car's engine got failed and to my shock its just 9 months that i have used the car. Upon checking, SC told that the car was only serviced once in 2019 (where it had 2 free service pending). Also, there are 2 accidental insurance claims done between[protected] by the first owner. I would have never bought this if i have known this at the time of purchase (poor service history and accidental claims). Now the SC guys are saying that it would cost around 1.5 to 1.75 lacs to get the engine fixed. The cars24 CS are very good at saying apologies and they cannot help as it crossed the 6 months warranty they provided (now they are providing 12 months warranty for cars bought in 2022.. my bad). I am a salaried individual and spending upto 2lacs for engine repair is beyond my ability now. When the cars24 140 check points, service history check, non-accidental words are true, then how come they missed that the car they sold have not passed their checks in the first line. I felt that i am cheated with false advertising and promises by cars24. How come a 3year old car come to engine failure when its just 9 months that i bought from you guys? I would like to know what kind of checks cars24 have done before selling this car to the customers. Plz suggest a solution.

I buy a baleno from cars24 70 days ago and i have not received my rc or any update refers to transfer and they're not helping or responding at all

Hello !
I am Shubham Chauhan, I have registered for home car inspection few days back on cars 24 for which I have paid the fees also ₹49.

It was scheduled for today dated 24-may-2022 between 11:30am to 1:30pm.

My appointment id is [protected].

I haven't received any call on my mobile no, then I had tried from my side on the mobile no provided by the cars24 whatsapp message . The call was not answered, after trying again again not even a single call answered .

Then I made a call to customer care, they told me that they had call me but you didn't received the call .
Then i checked my call history again
where incoming call was showing blocked, then i share the same with customer care .. but they didn't give any solution, I ask them to tell the person to receive my call but no solution ...

And this is happening almost last 20 to 30 days ...
Customer care receive the call and whitout any issue disconnect it.

Al last i am writing this complaint to get the solution.

And here my question is, if you can provide the service then why did you ask for fees or payment ? If you can't resolve the problem then what's the advantage of having customer care team ...?

I am going to consume courts for the same issue ... because you people are just fooling innocent people ... looting there money in the name of home inspection charges, and even after receiving the money also not giving any kind of solution to the customer problem ...

Either resolve my problem within 24hr...or I shall explain each & everything about your working style to public through my social media networks @youtube/ Instagram/Twitter/facebook/LinkedIn/pinterest...

Car sold on 11th Oct 2021, still ownership is not transferred

I bought car from cars24 in feb 2020, it more than 2 yrs now I have not receive the RC yet.
They did a mistake in the name initially and I asked them to change it.
Tickets they have create on my knowledge : 239662, 44326, 567872, 582321, 481588.
Every time I write a mail to them they create a ticket and they update it with out providing any resolution.
They never call to update on what state the process is in.
It's really frustrating waiting and writing mail again and again.
Last time a traffic police caught me and it was very very difficult to make him understand why I don't have an RC that too after buying the car 2 yrs ago.
Car no KA02 MH7483

I sold my car to cars24 only after they assure me in written to transfer the car and pay my holding amount in 30 days time from the day of stocking the car in there warehouse. Their team lead told me the same and given there assurance by mail to tranfer the car in 30 days.
Its been 2 months i am chasing these guys, and all the team is either transferred or resigned from cars24.
Everytime these guys show you seller protection policy.
Dont sell to cars24 my advice

I purchased a new Car from Cars 24 approx. 2 months back. Car Reg# MH03DK8715.

I am unable to get a valid fastag for my new car as there are previous blacklisted fastags pending on the car.

I have repeatedly complained to cars 24 customer care regarding this issue but nothing has been done to resolve the issue. I am facing a lot of inconvenience while crossing tolls due to unavailability of a valid fastag.

I purchased a santro magna 2019 and they charged extra money for insurance which was own damage claimable they took the smart card to transfer it to my mother's name but the insurance had my mother's name already now they take 75days to transfer RC meanwhile i[censored] wanna claim your insurance you cannot cuz they will only provide form 29, 30 without RTO signature and the insurance name will not match the owner name and you can't claim your insurance

Sir my car no KA03MQ9307 i have paid EMI on 04-05-22 and again on 06-05-22 as debited again and I approached to cars24 customer care they said our associate call back to you and your issue is resolved within 48 hours but still now no one is call me and complaint raised ticket no is :575408 pls resolve my issue as soon as possible

Sir my car no KA03MQ9307 i have paid EMI on 04-05-22 and again on 06-05-22 as debited again and I approached to cars24 customer care they said our associate call back to you and your issue is resolved within 48 hours but still now no one is call me and complaint raised ticket no is :575408

Deal cancelled not happy with the performance of your car, your support is very poor no one responding
Fortunately on 2nd may i got my refund but today on 8th mail I got a mail for loan disbursement how ?
If the deal was cancelled, got my refund on 2nd may then how you guys have not yet closed this loan ??
Close this loan immediately and mail me a foreclosure letter

Thanks & Regards
Sujeet Tiwari
Cont no
[protected]

I already sold my car. and i told them approx 50 times but they call me everyday sir do u have any car for sell. i dont want any call from cars 24. so pls stop call on my number thankyou.