CARS24 Services Complaints & Reviews

I bought a car on cars24 app, for a EMI, my EMI date is 6th of every month, for the first three month they detected properly, suddenly on the month of November the EMI was not detect on EMI date that is 6th of November 2021, instead they detected the EMI amount On 9th of November 2021, unfortunately my credit card payment was detected on 8th of November, so the amount I maintained for cars24 emi is used for credit card, and later on 9th of November 2021 cars24 detected my EMI without any pre information, that time there was no sufficient balance on my EMI account. And it was made as a bounce EMI on that month, if they had informed me proper, I would be deposite the money, with out knowledge they did all this things, and fined ruppes 1400 for bouncing charge, i rised the complaint to the customer service my time, but they are not even considering my issues

I have sold my car DL3CBJ8945 (Swift Dzire) in March 2021 to Cars24 dealer however despite multiple follow-ups via email/phone, ownership of my car has not been transferred yet and we're getting a run around every now and then. There has been multiple promises by their side however there is no action on the ground yet. Please help resolve this issue at the earliest.

I booked a car by paying Rs25999/- which was a refundable amount if I don't like the car after test drive.
The next day after the trial I informed them about not liking the car and cancel my booking, they refunded my Rs999/- instead of Rs 25999/-.
Companies executive Mr Fakir Mustakeen confirmed me the above at the time of test drive.

1) car sold on 1st week of October and party peshi done on 23 dec 2021.
2) RC status changed to NOC ISSUED from ACTIVE.
3) RC status again changed to ACTIVE and RTO changed to sitapur from mathura

4) for last 2 months, status is as above and it's on my wife name only. Why it's not changed however RTO and RC status is changed?

Your channel partner Mohd Arif is very unreliable person, first, every time I call, he picked very rare and just ask me to call next week etc.

I am seriously doubt some kind of criminal activity in that. I suspect that cars24 team is also involved in that.

Ao now onwards just put your ignorant behavior aside and work on my request seriously, otherwise I have to file FIR.

I am so unfortunate that I sold my car through cars24, from day 1, I faced only problems, nothing else. Shame on you. Now my frustration level crossed it's limit.

My car sale to cars 24, almost 180 days going till now no response, this is on wrong way to going to cars24

customer name SIVARAMA KRISHNAN
MODEL - KWID
REGN NUMBER -TN84 H 6495
MOBILE NUMBER[protected]
[protected]
SALE DATE - SEP-21

As discussed with Customer care my car sold in cars 24 on jan 2020 still name transfer pending more over myself received penalty message from police regarding 1: Not using seat belt ( CMVR 138(3)/177 )[Fine - 100] 2: Signal Violation ( Sec 119 U/s 177 )[Fine - 100] hence kindly help to pay the same and confirm and also kindly transfer ownership name ASAP and confirm.

more over mailed above 5 times they are not responding


Vehicle no : TN09AE5743

Register mobile no: [protected]

My name: Anandan

Message received from Police

A challan TN[protected] issued against TN09AE5743. The total challan amount is 200. For more details visit: https://bit.ly/2UZK16l. Thanks, Dindigul Traffic Police.

I booked an appointment to sell my car on cars24 Agra adarsh nagar office.I went they did the inspection.In website after filling details it showed good condition 338000/- excellent condition 378000/-.Anyways after inspection they offered 270000 but then the climax started they started calling daily increasing some amount at last I received a call of Rs.315000/- and it took me a day to decide and I call to confirm it of 315000/- but they said your lead has been removed now you again have to go to inspection I again did the whole process but here again twist arise that they cant inspect because it has to be 15 says between first to second inspection.Now, they said we will again make an auction which will take time now its second day I didnt recieved any call.Please do not sell your car in cars 24 they just fool you taking your time and at the end they just give up with the lowest price in the market.They never ever offer you the highest prices its just a phrase which they say which does not have any actualy relation with they do.
Swift Dzire Vdi
Up80cp7176

I have raised a complaint to cars24 on 7th March 2022 regarding dealer account closure. And till today no valid resolution I have got from them. They aren't even responding.

I sold my car - Hyundai VERNA to CARS24 on 23rd December 2021 for which 17500 INR was withheld out of the total cost communicated to me by the buying company.

The reason for amount block was Party Peshi (10000 INR to be received after signing at RTO for car transfer) & 2 Challans (2000 INR each) - 4000 approx.
Although the total amount was adds up to 14000 only yet they made some excuse to make it 17500 but promised me to be having the whole amount after party peshi (they promised to give me a notification 15 days before party peshi date)
Apart from this no other information was shared with me.

I got a call on 16th of february 2022; just 4/5 days before. It was not possible for me to attend at such a short notice so I requested for another date along with my pending payment.
I continuously tried to contact them for the pending payment & all the time it was mentioned that they have escalated my complaint internally for the pending payment. No other information was provided by the company representatives.
Today I got a message that they have transferred the car to another customer without party peshi / my signatures & challan clearance (which they were insisting since start that pending payment can be done only after party peshi). I called the customer care & got to know that no full payment of 10000 will be refunded as I could not go the Party Peshi & only 5000 INR could be refunded. This information was never shared with me in the past by any of the representative.
They have blocked the pending 5000 INR.

For challan of 4000 INR, they blocked 7500 INR & informed me that as soon as the challans are paid by me they will refund the amount. I paid the online challan of 2000 INR & another Court challan I promised them to pay by myself yesterday itself on a call with their representative TRISHA.

Today I got the message that the car has been transferred onto another customer name & I will not be getting the pending amount because I am late to clear the challan & I was supposed to clear the Challans within 10 days. Yesterday on call with the customer care TRISHA, no mention of 10 days policy payment was ever mentioned.

7000 INR was deposited in my account after yesterday so many complaints & discussions with customer care.

Even today when I called the representative Rajnish disconnected the call & did not call back.

10000 INR amount has still not been paid to me.
Requesting you to please help.

Dear Team

I hjave purchased Hundai grand i10 sportz from Cars24 ( Ref Regn No:KA02-MQ-2818) on 6th of March 2022 from Bangalore outlet.
In Spite of confirmation in Cars24 App as SPARE KEY AVAILABLE AGAINST CAR KA02-MQ-2818, I have not got the Spare key yet.
The reason why I have chosen for model within warranty is for company service benefit... - How ever service manual is not being provided yet.
After several reminders since purchase on 6th of March,
Yesterday I got a shock that relationship manager Mr.Roshan confirmed
1. Spare key not available - This has to get arranged from Hundai service
2. Service Manual no available - I have to spare Rs.7000/- extra on third service

I NEED COMPENSATION FOR THESE TWO SERVICE DEFICIT FROM CARS24 END
ELSE I PREFER TO SURENDER THE CAR FOR REFUND
NEED REPLY WITHIN 3PM TODAY
I Chosen Cars24 with lot of expectation. Above mentioned incident is quite disturbing.
Hope this will get set right and Cars 24 will maintain its Service quality standards

Regards
Girish

Kalyan cars24 office boy told me my car price was[protected] and my investigation report says 470000

I have purchased car from this fraud company CARS24 they sold me accidental car later after inspection from authosired Hyundai service centre I got to know that there will approx 72000 Charges for repairing the same turbo boost was damaged, rear wheel shaft was damaged because of accident and these ### shows that car in fully inspected and is non accidental later I CONTACTed them after many calls and emails to them they told me to initiate...

Hi, i had put my car for sell, on Dt.05-Mar-22 inspection was done and same day i reced. an offerand had make a Deal with Cars24 they gave me Token amount on same day and it was communicated to me that on Dt.06-Mar-22 our person will come for Document Verification But no one has come, on reminding it to cars24 team it was promised for two consequent day that our person will come for document verification we are sorry for Delay, then on 08-Mar-22 evening i had a word with cars24 executive that after giving token amount why are you Delaying it then finally on09-mar-22 i received a call that for "Re-inspection" we are(cars24) sending our person, i was like re-inspection?? you already given me a token amount afetr inspecting car and delayed document verification by 3 dyas and now you'll do a re-inspection, what sort of services are that??Can you please explain.

--[protected]

I had sold my Honda Amaze car no: WB02AE7343 through Cars24 in the month of July/August 2021 Kolkata West Bengal. Contact person was Mr Debodip. You have charged Rs 500/- to clear pending 3 traffic cases against this vehicle. Despite repeated complaints, till date no action has been done from your side.
Please take necessary action and inform accordingly,
Thanks
Sanjoy kumar Datta
Mob:[protected]

I had sold my honda car no MH01BK5536 through you in december 2021 Appt id is [protected]. On 5th march we received a challan no NGPCM[protected] FOR RS 500/- from the traffic department. i am in no way obliged to pay the same kindly look into it .And please delete my phone number from the car sold to you. If not I will have to report to the traffic department.

I sell my car in cars 24 on 6th December, Rc transfer work also done on 26th February 2022. But till I am waiting for my hold Rs10000.00. Please credit my money as soon as possible.

We had purchased a car from cars24. as the car was faulty raised a repair request within 2 days. this was not done and so raised a return request within 7 days. Despite calling them daily no response not the ticket. the call centre has a taped response "we will get back to you in 24-28 hours" and no action is taken.

Detailed compliant:

Car purchased - 2016 Ford Ecosport 1.5 titanium TI VCT AT automatic petrolbr...

I am certified partner of Cars24 more than a year, In one of the bids, I own Volkswagen Jetta car in the month of January 2022 from Pune parking. When I did the car inspection within 24 hrs of delivery, I submitted the report with multiple errors and issues in car to handed over the car to parking at Mulund Mumbai . I had taken approval from the Pune site Cars24 representative to inform Mulund parking authorities to allow handover the car.
Post which due to their internal issues they denied the car parking at Mulund branch since it was bought from Pune parking. Now since couple of months my booking advance payment more than One lakh rupees are went on hold with Cars24 which I paid before delivery and further payment on LOAN through Unnati Finance.
I have been trying follow up but nobody is responding and there is no resolution. Kindly help how this will be resolved. where to reach and whom to speak with now

I have sold my car to Cars24 on 06-Dec-2021 and received a challan from delhi traffic police on 20-Jan-2022 which has not been paid till now.

Car Regn No.: HR51AS6393
Delhi Traffic Police Notice No. 46883842 /NB(T), Dt. 20/01/2022

Please get the challan paid and get the issue resolved.

I got my car evaluated yesterday. Got a contact number via msg but nobody answered and when it was answered, the executive said the number caters to Ghaziabad .
I've called many times for a quote but to my surprise nobody is interested.
Appointment ID- [protected]