CARS24 Services Complaints & Reviews

They are calling from different numbers, it’s a mental harassment, I have told them multiple times but no respite.

I have submitted a loan for car and got a msg from cars 24 that your loan is approved please book your kwid now I don't know where is the listing of that perticular car and second thing since 5 days my loan status is showing under process taking longer then usual but then why im getting msgs that my loan is approved and if i want a car now what procedure i have to do i have no clue

I Had purchased a car from cars 24 on Sunday 10 October, As per cars 24 report car is non accidental but when i checked this car with Maruti after purchase as per Maruti record car is accidental which is happened in month of March 2021 and same will be repaired by Maruti cost of repair done by insurance 210000 Rs all body repairing done as per Maruti report .Fake site cars 24 cheated with there customers .I want to refund all my money which i had waste to buy car from you ASAP .

Even after telling them multiple times I'm still getting random calls asking if I have a car to sell.

In the September 2020 I have sold my old car to cars24 with a commitment from them that they will transfer the RC from my mom's name to the new owner of the vehicle within 90-120 days.

Right now we are sitting in October 2021 and still they have not done the needful.

I am chasing them on phone and emails since August 2021 and the only answer I get from them is give us sometime and nothing else.

A day before yesterday one of their legal person told me that the new owner is not reachable and so we can't do anything in this matter.

Now after following up with them numerous times the final answer I got was that they will provide me some documents that I have to submit to my respected RTO office. It's been 3 days I'm following up with them for the documents but no one is replying or providing.

Please help me in this matter as my car is under my mom's name and I am really worried that may be the car is being used for any sort of illegal activities.

This is to understand what exactly CARS24 is doing to me, when I am selling my CAR with CARS24.

Is it a favour or service ?

Myself Rajesh J,
Mobile Number - [protected].

I was trying to sell my car with Cars24,
My inspection got done and I received the offer amount directly from Cars24 (without Auction)
Inspection Date : 30th Sep 2021

I Received a call from Mr.Murali (+91 [protected]) and was given 24hours to accept the call.
I asked him to call at 5pm the next day for my feedback, but havent got the call.

On 2nd Oct 2020,
I contacted him and accepted the offer, he asked me share following documents,
AAdhar (shared on same day)
Pan (shared on same day)
email (shared on same day)
Cancelled bank cheque book (which i couldn't share)

I also informed on 2nd Oct, That I am not available on 4th and 6th Oct 2021 due to some personal reasons,

As he asked for a Bank loan foreclosure certificate, I asked him to understand the process, he guided me that I should go to the bank Head office to collect the same.

I went to SBI Bank head office on 5th Oct and understood that the process is different and I need to go to the branch office of the bank, I called Mr.Murali and checked the same,
He checked with someone and said that i need to go to the branch office and not head office, as HO and Branch are in two extreme sides of city i couldn't finish the same on 5th OCT. He also said that if it's delayed I will be charged a fee of 500 INR, which I denied on the same day.

I couldn't call him back, and the next day I was busy with some personal stuff and couldn't get in touch with him.

On the 7th Morning I called him as I was on the way to the bank's branch office.

I realised the tone difference in his way of speech.
It was a bit rude and I was told there is a fine of some 1100 INR,
I again denied and said I can't pay the same.

I also wanted to understand from him, that this whole deal is a service that Cars24 providing me or its favour,

He said with firm and extremely rude manner saying that its "Favour"

I said I don't want the deal to happen if its a "Favour"

After that, there was no contact between cars 24 and me.

So, that's the story.

Again I would like to know, what exactly cars 24 doing to me,

"A Favour" or "A Service",

If it is a favour, then I am sorry I understood the company in a wrong way.

Do let me know what it is, so that I can communicate the same with my connections.

I am morally hurt that someone is trying to favour me by buying my car.
I want to take this on a serious note.

Also, I wrote to their complaint email IDs, no response.

No call back given to me yet.but everyday including Sunday, I am getting sales calls from Cars24.

Sunday morning I got a call, who didn't understand English. He said it was a feedback call. I thought it's for this mail
After me explaining the issue for more than 5min, he asked me is my car available for sales.

I asked him to connect to his higher authority, and the next person connected said it's a sales call and sorry for the miscommunication.

This is really annoying and unacceptable.

Is there anyone who respects the customer service? Or to provide proper assistance to customers ?

This gives me great disappointment and sadness.

Hurt, humiliated and agitated

Rajesh J

I have raised a compliant on the repair happened to my car on the 4th day of the delivery. Ticket#337304. No one called me back from the local service team for repair.

The customer care representative is quick in calling back but says apologize for the delay but no one came for repair even after 3 days after the compliant due date

I recently went to sell my car to E-City Cars24 store based on the online quote reference.

Post inspection the actual quote received was very shocking. They are not even quoting within the range of online quote given, it's almost 50% less than online quote. I asked them on what basis your giving actual quote when the online quote range is in line with market rate and now the actual got given is so where near. They said the online quote on websites are shown high due to some technical issue. Then I asked why are you booking for inspection on that quote as based on that of many o[censored]s come for inspection.

Based on my experience, I can clearly say the online quote are given inline with market to attract people. But when you get actual quote it can be shocking to an extent of 50% less than online quote reference. This clearly shows they are trying to fool customers by giving different online quotes

It looks like our country has become free country to publicly publish / Advertise anything and in actual do something totally different even if it is not Ethical.
We have to put a stop for all such unethical practices now.

Hi,

I sold my old car to CARS24 in the month of April 2021 and till date the RC has not been transferred to the new owner of the car. I keep getting calls from traffic police for any issue related with the sold car. I do not understand hw much time do they still need for transferring the RC?
RTO offices are working fine now so how long CARS24 plan to take to make this transfer?

In their TV ads etc. they keep praising their services but even after so many months, nobody bother to follow up and get this transfer of RC done. Hope they are not expecting the new owner to do that, which in most cases people do not do.

Appointment ID:[protected]

Hope somebody will follow up and get it resolved ASAP.

Hi Team,
We have to send Old car of mine and the same was checked by Cars24 few days back and they have committed to give 58 K in my account after all deduction and for account confirmation they have transferred 1 Rs in my saving account and now I am chasing with Cars24 on daily basis and they are giving excuses everyday. if they want why they have done home inspection and transferred the 1 Rs amount in my account, this is not acceptable from Cars24.

Car-HOND CITY ZX
DL 4C AH 0659
Owner Gaurav Kohli
Number [protected], [protected]

Very Bad experience. Please do not sell your car to them, you have to suffer doing followups for the payments. I have sold my 800 to them on 27th August, still following up for the balance payment, they do not respond to the calls. I didnt want to give them the vehicle untill I get my payment, but a lady by name Mouparna convinced me saying its a corporate and I do not need to followup, they never gave me the promised price they have deduct a lot of which was not informed. Mouparna stopped receiving my calls then it was escalated to Sagar of Mahadevpura-Branch, stating he is a responsible person and will resolve immediately. Even this guy stopped receiving calls. Please do not trust these guys, I could have sold my car for a better price outside, but since I do not need to run around I gave it to CARS24, thinking a corporate approach, shivaji nagar guys could have paid better, Repenting on my decision in believing CARS24. Never ever trust these guys

I had appointment for inspection of my car today.
The guy who inspected was pretty good but after that i got call from one of your executive and he dont know how to bargain with any seller who really want to sell carv.Instead he was speaking sarcastically and giving bad words. This kind of service were not expected from the company like CAR24 rather I would prefer to sell it though local deler.Thank you so much for your kind service.I will not recommend anyone to go through this site for selling.
appointment id-[protected]

My Car went for repair before 4 days ago,
But still no updates and garage people using my car for personal use and when I asked for the same they removed my gps tracker yesterday.
From last week i m asking & calling everyone but no one wants to talk.

MARUTI SUZUKI, WAGON R VXI MINOR sold on 23 June'20.Vehicle number DL2CAH0879
RC(JASBIR SINGH RANA) transfer is pending since 23rd june2020 till date and no confirmation all excuses as RC transfer is in process will be done its 1 year now.As committed by the team at the time of vehicle handover it'll be done at maximum within 180 days as per policy and agreement, but no response by team after repeated reminders same old stories. Please don't force me to do FIR against the concern of RC transfer.
All I want is my sold vehicle RC transfer on immediate basis or if its scrapped under scrappage policy due to expiry please give me back my chassis plate.
Kindly confirm on the final date of RC transfer or chassis plate through mail or call

RC transfer is pending since 23rd june2020 till date and no confirmation all excuses as RC transfer is in process will be done its 1 year now.As committed by their team at the time of vehicle handover it'll be done within 180 days as per policy and agreement, but no response by them after repeated reminders same old stories. Don't force me to do FIR against the team, of vaishali and cars24.
All I want is my sold vehicle ownership RC transfer on immediate basis or if its scrapped under scrappage policy due to expiry please give me back my chassis plate.

I just went to Vazhthacaud car centre to show my verna car on 7 october2021. From october 8 onwards Iam getting infinite msgs and calls in my nunber.Frustrating! only thing I had done is just went to cars 24

I want to buy a car. Received 1 callback from1 week of requesting and the guy who called had very limited idea, nor was he ready to transfer my call to his senior or anybody else.
Been trying to receive a callback from cars24 since last 2 weeks and no response...

[protected] please put this number dnd list

Hello Team,
This is regarding the appointment I got from cars24.com for home inspection of my old car, but none of calls I received by their side. I got in touch with their customer care representatives twice, but the response wasn't satisfactory.
I waited the whole day for getting inspection done, but no proper response has been received yet.
The payment of ₹49/- was deducted by them online, while booking for home inspection. My appointment ID is [protected]; dated 06/10/2021; time slot 12PM - 2PM.
Kindly look into the matter and take proper action against cars24.com.

Regards
Aayush
(M) [protected]

Before few days,
I booked a Car with paying Rs 2999.
After 2 days.
Your sales officer is saying, please cancel the car . There is an issue in vehicle.

I told, I'm agree I will get repair the vehicle.
Please provide the vehicle.

He is saying, company will not sell the car..

Finally I checked the application
There is showing sold...

I want to buy the veichle any how.

Other meet me in the court.

Thanks
Ram Khelawan Soni
[protected]