CARS24 Services Complaints & Reviews

One of your customer care executive, Vishakha, contact number[protected], was very rude and using harsh words on call with me. I have recorded the call if you need a proof. Cars 24 is a service provider and i expect its executives to be polite and not condescending and pathetic like this.

I sold my used alto car reg. No. Od02br2853 to cars24 on dt.10.08.2021, a amount of rs.10000 is holding till 04 months, holding has been completed on 10.12.2021 but till the period i am not yet got my hold amount back.

Hi I have purchased a car from cars24 and they have given defective car to me and not they are not repair and there is no response from their end, they give the car to me without catalytic converter that's a big issue abd tata service center charged 70K inr for it.

I purchased a car from CARS24 in march after sometime I observed that its coolant is getting low very fast. I showed the car to Authorized Service Center and they told me that there are leakages in the oil cooler body and it needs to be replaced and I have tried their warranty claim number ([protected]) multiple times, but no one answered.

Its now six months I have still not received any amount of warranty....

I have made for challan amount to RTO which Cars24 cannot forfeit it. I raised multiple complaints but they are not responding to it.
Appt Id : [protected]

Hi, with reference of above subject with appointment ID-[protected] and register mobile number [protected]/[protected].

we got call from Cars24 regarding Party Peshi in Asansol, where our CAR registered in Siliguri, We informed to Mr. Anurag Kumar (Cars24 representative Patna) as he is dealing for my car.
we were misguided by Mr. Anurag Kumar and he asked not to go anywhere else other than Siliguri, after few days we get...

I bought an used car and took for service in an authorized Honda service store. There I got to learn 4 Ignitor of the car is out of life which had caused odd acceleration and jerks of the car.I took quotation of estimated expense to replace 4 Ignitor and the amount was INR 27370.I contacted Cars24 and inform every detail with them.In return they did validation of quotation and claim.After validation they assured to pick the car for fix.They asked for confirmation on pickup date and time.I have shared the same with them.Without any prior notification I got a call from them on 13th December for pickup and I had to deny as I was not prepared. Now they are not coming back to me with any channel of contact.

Car was taken for inspection and received in damaged condition, car was picked up on 8th November and received on the 25th November after many follow-ups.
1-front door is not opening
2-key chain stolen
3-dashboard light is not working
4-tail light is falling
5- indicator light keeps on blinking every second while driving.
6-Insurance is not getting transferred as 64vb is not available.
7- RC transfer is not done yet, car was purchased on 11th September.
Nobody from cars 24 is taking it seriously

We parked the car on the second day when we received the car the car odometer was tampered we need our money back but the company is not proving any resolution our dealer name is startel motors

Maine meri car 16 jun 2021 ko sell ki hai par 10 jul 2021 ko mere nam par rto ka 1000 rs.ka fine laga hai
Esake karan mujhe loka adalat ka notis aaya hain mera car no et mh04 2982 hai pls.es samsya ka nivaran karen

Ticket number 405300.
Car was picked up on 29th Nov for a in warranty repair and it is 10 dec right now and still no. Update or progress from cars24. It is still in the workshop. I tried reaching out to cars 24 over chat email and call. But nobody responds or calls back.

Very pathetic customer service

Bought a car from Cars 24. They only gave one key. Now I am asking for second key, they casually saying no second key available and not entertaining any ticket to replace or provide second key. It is legal issue. Where can I put complain? Should I open FIR for missing key?

I purchased a 2011 hyundai verna from cars24. I completed the payment. But when I went to pick up the car, they didn't deliver the car in good condition. This forced me to cancel the booking and go for a full refund. I paid for the car in October. It has been more than a month. The entire amount is still not credited to my account. I still have 26000 left of my money to be credited. It caused me so much of emotional issues and the cars24 helpline is not at all helpful. I will be forced to go to court if this isn't resolved in another week. The trust I had in the company is broken. I have evidences for all the successful payments. I have went through all the due process of filing a complaint through their website/app. Nothing helps. Never seen a company behaving like thos. I have been patient. My cars24 transaction ID is COK#170183. I will proceed further if this is not resolved at the earliest.

After car inspection the estimate has not been shared even after multiple follow up and reminders.

The concerned consultant has not contacted yet inspite of calling up and reminding the Cars24 customer care.
.
My Name is Kesavadas K M - [protected]

I sold my car Verna (DL7CL7437) to Cars24 against ID no. [protected].
I completed all the compliances & documentation related to RC transfer on[protected] in Noida Branch after that I received the amount of my car.

On Dt. 06.12.2021 I received a message from Cars24 that I have to visit the RTO for Party Peshi for RC Transfer process, which is not applicable in Delhi RTO Act. I contacted Mr. Milan Gupta employee in Cars24 (Kanpur Branch), I told him the same thing and he confirmed me to ignore the message and assured that Party Peshi is not applicable in Delhi RTO rule.

On Dt.08.12.2021 I received a call from Cars24 Gurgaon office Mr. Ashish, he asked me to visit the RTO office during working hours as their was some mismatch of the signatures in the documents to which I denied because of my office schedule. Although I requested him to send someone to my office or to my home so that I can sign the documents again if there is any signature mismatch, whereas I don't believe this because I sold my car 2 months ago and received full payment.

Mr. Ashish literally spoke to me very rudely throughout the call and threatened me that if the car meets any accident then Cars24 will not be responsible for that. I told him that I spoke to Mr. Milan Gupta and I was confirmed from Mr. Milan that Party Peshi is not applicable in Delhi RTO.
Then also he kept on threatening me and hang up the call saying that "Mera kaam aapko jaankari dena tha baki aap jano aapka kaam jaane".

I believe that Cars24 has become a global brand now and expanding more. I would request the team to kindly intervene into this and take up the matter to higher management and get it resolved.

I would also like to add that Cars24 is a well-known group but due to some unprofessional employees like Mr. Ashish in your organization they are spoiling all the repo please don't let this happen.

It is very unfortunate to write this thing and bring this to your kind attention. I'm looking forward this plead would really get some proactive response from your team and get this done ASAP. Thanks in advance.

Regards
Vishal Mishra
[protected]

I have sold my car to cars24 they have bought my car as a scrap car but didn't mention in there documents nor given me proof that my car got scrapped

Hi Team,

I raised repair request on 6th of Sept car repair was not done fully as per my requirement.
The major problem of Clutch and Suspension is still ongoing.
I 1st repair request I requested to replace clutch plate, pressure plate, clutch bearing and major problem of suspension is not resolved.
After that again i requested for repair request on 8th of Nov from till that i didn't received any further update from cars24.
Cars24 CC don't know who is going to pick my car for repair what to do next and they don't give update on mail also this is poor communication with customer from cars24.
Now the car is not working properly getting Clutch problem and suspension problem is critical day by day.
Kindly resolve this on priority

I sold my car with reg number: MH12SQ7630 to Cars24 in Jan, 2021. There is a traffic violation committed in Aug, 2021, the challan number being HSPCC[protected]. I have been served a Lokadalat notice in Dec as this due is unpaid.

Since, I sold my car to Cars24, it is their responsibility and not mine and I should not be served this notice. I have been trying to call them several times. There is also a ticket opened Ticket: 413683, but clearly no help.

I am asked to present myself in the court on 11th Dec and I need a resolution asap on this.

I'm getting 2 to 3 spam calls from Cars24 everyday. These guys don't care for my privacy and time. Keep on calling even after repeated requests to put me on DND

I have bought the car from cars 24 since then I am just calling the supervisor to check the details but I am not getting help at all. My issues are listed below -
#In my RC Name is Wrong & they are not changing it.After me calling and following months now they said again fresh rc we need to apply and it will become 3 rd owner.

# I have been asking for insurance documents till today I don’t have the documents and policy is expired and I can’t buy new can’t renew without policy number .how is responsible for extra money ?

# car extra key is not been given to me.

I have tried all best way but it’s failing and no help .

It’s a worst experience, harresment and definitely it’s not Hassel free in car24.