CARS24 Services Complaints & Reviews

I sold my car Verna (DL7CL7437) to Cars24 against ID no. [protected].
I completed all the compliances & documentation related to RC transfer on[protected] in Noida Branch after that I received the amount of my car.

On Dt. 06.12.2021 I received a message from Cars24 that I have to visit the RTO for Party Peshi for RC Transfer process, which is not applicable in Delhi RTO Act. I contacted Mr. Milan Gupta employee in Cars24...

I have sold my car to cars24 they have bought my car as a scrap car but didn't mention in there documents nor given me proof that my car got scrapped

Hi Team,

I raised repair request on 6th of Sept car repair was not done fully as per my requirement.
The major problem of Clutch and Suspension is still ongoing.
I 1st repair request I requested to replace clutch plate, pressure plate, clutch bearing and major problem of suspension is not resolved.
After that again i requested for repair request on 8th of Nov from till that i didn't received any further update from cars24.
Cars24 CC don't know who is going to pick my car for repair what to do next and they don't give update on mail also this is poor communication with customer from cars24.
Now the car is not working properly getting Clutch problem and suspension problem is critical day by day.
Kindly resolve this on priority

I sold my car with reg number: MH12SQ7630 to Cars24 in Jan, 2021. There is a traffic violation committed in Aug, 2021, the challan number being HSPCC[protected]. I have been served a Lokadalat notice in Dec as this due is unpaid.

Since, I sold my car to Cars24, it is their responsibility and not mine and I should not be served this notice. I have been trying to call them several times. There is also a ticket opened Ticket: 413683, but clearly no help.

I am asked to present myself in the court on 11th Dec and I need a resolution asap on this.

I'm getting 2 to 3 spam calls from Cars24 everyday. These guys don't care for my privacy and time. Keep on calling even after repeated requests to put me on DND

I have bought the car from cars 24 since then I am just calling the supervisor to check the details but I am not getting help at all. My issues are listed below -
#In my RC Name is Wrong & they are not changing it.After me calling and following months now they said again fresh rc we need to apply and it will become 3 rd owner.

# I have been asking for insurance documents till today I don’t have the documents and policy is expired and I can’t buy new can’t renew without policy number .how is responsible for extra money ?

# car extra key is not been given to me.

I have tried all best way but it’s failing and no help .

It’s a worst experience, harresment and definitely it’s not Hassel free in car24.

Cars 24, your company is thug. Its 5 th day you have played with my time, money and emotions. All your staff including your finance tea has been absolutely rediculous. You were recommended on false background that you ease the life of your CUSTOMERs. Since day 1 you asked for all documents, down payment of 10000 and everything is submitted but what i have got is wait and delay of 5 days with no delivery of car. Now, today another story of...

I have sell my car to cars24 as a scrap, before pickup thy have told me to give scrap letter with my chasis plate but still RM has refuse to give scrap letter and didn't picking up mycalls . I have sold my car as a scrap so who will give me scrap letter RTO also refuse to give scrap as they told me the company who has scrapped your car will give you scrap letter ... Please provide me scrap letter to i am going to do complaint against your company and RM (AMIT) regarding doing fraud .

Hi Sir/Madam,
I would like to highlight that issue regarding Hold Amount of RS10000 for RC transfer
Ownership Transfer has been completed with appointment ID [protected] on 22/11/2021 and we received confirmation email as well.

Kindly look into and try to release hold amount as soon as possible.

Thanks & Best Regards,
Wajda Begum

I am Rushikesh Shilimkar, CEO of BLAST APEX Company. One of my car has been repossessed due to only 2 pending EMIs. Cars24 Team is saying that there are 4 Pending EMIs. Ive given all the proofs about paid EMIs but there is no response from anyone from Cars24 Team. I am continuously sending mail because only Rs 87000 /- is pending and i am ready to pay that amount. I am telling this thing to Cars24 on Mail but there is no response from anyone. I have my personal Stuff in my Car that worth Rs 45000/-, Kindly arrange my material to me because it my personal material. I have given this details to many cars24 team members from my area/territory but they are not responding me with details. Please arrange the material to me and my car as well. Kindly arrange the call for foreclosure and discussion and give my car back to me. My Loan ID No [protected].

Regards,
Rushikesh Shilimkar.
[protected].

My car has been repossessed by Cars24 on 12 Dec 21, only 2 EMIs were pending but they are saying that 4 EMIs are pending. I have already sent mail with Paid EMI details but there is no one responding on EMail, Customer Care Number, WhatsApp, and Sales Office. My Car is with Cars24 and i have my personal stuff in my car that costs around 45, 000/-. No one is bothered about it. Only 87, 000 outstanding amount is pending and that too i am ready to pay but there is no way to reach to the concern person. If no response from Cars24 then i will have to go to Police Station and will also bring this issue in media as i have contacts who can support me to bring this issues on Media. Kindly do the needful before time.

Name: Rushikesh Shilimkar.
Cont No: [protected].

I have just viewed your site to know our car value, but surprice getting daily 5-10 calls from your call centre, even after informed them, that i am not intrested to sell my car right now . BUT NO CHANGE IN YOUR SYSTEM AND CALLING ME AND DISTRUBING ME .

Pl remove my mobile no [protected] from your car seller list and give us mental relax, otherwize, i will log complaint in your against for harrsiment .
i am assitant of am lawyer at faridabad and can be log patistion in court also .

Narender Chitkara
[protected]

In November that is this month this company has some problem with their server every month deduction of easy monthly instalments is date 6th however this guys this month got some issues with the server and we're unable to deduct funds on the 6th, I was unaware until this people called suddenly on 9th and asked to pay the instalments I said how could it's on auto-debit somebody just cannot call and ask for money at that moment didn't have that funds this company also applied additional charges of overdue instead the problem was at there end on-call they accepted there mistake and asked me to only pay EMI amount I said okay and paid after 3 or 4 days max. On the date 25 Nov this company again charged my account for 1014inr without any indication or information on what the charge is for calling there customer service has been the worst experience speaking to these always wants us to make bookings no one wants to know what the issue is and cannot help no superior can come on call to fix the problem only promising callbacks and also these callbacks are coming from booking team not relevant department.
Cars 24 is the worst need to sue this company.

At time of test drive of my car, I highlighted 3 major issues to MR Hasan (the sales Advisor)

Those major issues are with noise in car Suspension, Car missing/Fluctuating RPM, and Clutch slip.

Mr Hasan acknowledged those issues at the time of vehicle test drive and delivery, and told me this will be taken care in Warranty of the car.

MR Hasan told me that these issues cannot be rectified at the time of selling/delivery, but will be taken care in Warranty.

Till now I am chasing cars 24 from last 3 months, but no resolution.

Today I gone to the cars24 office at lado sarai New delhi-110030 for selling my Eartiga 2017 model. When I reached there someone told me to sit in front of him and he starts asking about my car but also he keeps chatting on his WhatsApp on laptop and when I tried to tell him not to do that he start asking about my insurance and when I was in the car to bring insurance for him he came to me and sit besides me and telling me the price which is below my expectations I told him how can you say the price without any inspection then he called someone who also getting in the car and telling me the same amount I was totally shocked how both of you can say the price without any car inspection? They said we have more experience then your expectation. But I want to inspect my car so that I can get a good Price and I keeps telling them but they don't respond
They going back to there office and keep saying that they don't want to do inspection of my car after that I came back to my home.

#305888 ticket ID

You are cheating me openly. I dont have time to explain. It has been ages my car has been taken for repair and kept ileggaly despite asking to return. No one is calling me. Only autonated delay sms standard lines from customer Care. Sir it is escalated you will be called soon.

RETURN MY CAR AS IT IS . NOTHING IS NEEDED. I MADE A MISTAKE BY PURCHASING FROM YOU. RETURN MY CAR WHAT IS YOUR PROBLEM TO GIVE ME BACK MY CAR. REPAIR IS NOT NEEDED. STOP THIS FRAUD ATTITUDE.

Am Satheesh, residing at Neelankarai, Chennai, Tamilnadu.

I have a Creta which I purchased on last December 2020. I wanted to sell my car. So I choose Cars 24( Because last year October I Sold my Tata Safari TN 07 BT 4416 through your Velachery branch)

I have great respect on Cars24.

But this time am totally disappointed.

I fix the appointment and the company person also came and did inspection and I got a price quote.

Then from their side they asked all documents and which all I submitted to them. And almost 3 days am waiting there is no response from their side.

This is really unfavourable. And keep on calling the Relationship manager Miss/Mrs. Ra****a**(mobile number ***********)
she never picks the phone. And am so frustrated. And this morning I called their customer care number and they tried to make a conference with the Relationship manager, but that also not connected.

The thing is they have to give update to the customer. May be they may have some issues for getting this delay. But have to inform the customer. They are keeping the customer in a confused state of mind. Whether they are going to finish the process or not. Or going to cancel.

See if you are not interested I can sell my car in some other ways. Why should I wait blindly. Am loosing some good offers too.

So I request you to resolve this issue as soon as possible. Because it gives lot of tension to me.

Hope they will resolve my issue.

I have purchased the car from car24 Chennai, they don’t do 140 points inspection, because it was delivered with few issues, immediately I call the customer service inform the issues after that no response, later I noticed during rainy days car door has leaking, then I call them they simply said this issue not under warranty, then I have issue with clutch I raised tickets again they said not under warranty. I raised many tickets they closed without solving the issue, 6 months warranty and 140 points inspection all are fake. If they really inspect well this issues doesn’t happen.

I sold my car DL3CBE**** at Cars24 New Multan Nagar Paschim Vihar New Delhi Branch in December 2020 but still after almost 1 year the ownership has not been transferred i have been sending the Email in the customer service department and following up for last 6 months but they are only giving me Fake excuses and Commitments and now they are denying to transfer the ownership of the car i have sent 93 emails to the service team of cars24 and even the founders of the cars24 are in those emails but no action so far it is a Mental harassment for me Please Help me

Customer name = Asim Ali
Complaint number of Cars24 = [protected]

Dear sir,

This is to inform you that I had purchased a Hyundai i10 on 8th OCT 2021 and I was promised by your sales officer that I will get my car repaired after delivery.

Post that I have been trying to call the customer care to raise a repair complaint and I did not get any response from them.

Finally after much request on 25th OCT 2021 my request was accepted by cars 24 and my car got picked...