CARS24 Services Complaints & Reviews

Cars24 is a fraudulent company where they have designed a system to extract as much money as possible from customer.

On 7th Nov I got following SMS:

The Party Peshi holdback amount of INR 10, 000 against the sale of your car with Appointment ID [protected] is still intact. We haven't heard from the channel partner for a Party Peshi request yet and in case no Party Peshi request is received from our channel partner by[protected], your hold amount will be credited to your bank account. We will keep you informed about the same. Team CARS24

On 12th Nov the status on Cars24 app changed to:

Party Peshi holdback of Rs 10, 000 has been forfeited on[protected] due to your absence at party peshi.

I have been chasing them on all possible medium and they continue to pass the ball.

I sold a jeep compass to car24 in the name of Manjushree Jaiswal car number WB02AM3881 on 2nd November 2021, i got my balance payment on 9th November and message that car loan as being successful foreclosed, after getting call from HDFC car loan department for emi payment many a times i contacted car24 representative on 17th November demanding payment details as i have to provide it to Bank people, after calling i came to know that loan is...

Don't every buy from cars24. I had a very bad experience bought hyundai i20 Oct 2016 model 30k driven. Car listed with no imperfections. Car was bought for test drive late in the evening so that u can't see any paint defects. Car was good no doubt. Later the car was delivered late in the evening and was scratched at the rear left door while delivery. The cat advisors are very smart perfect salesmen. I showed him the scratched door and the...

Hello,
I have sold my Maruti Wagner car AP 10 BC 5701 on March 2nd 2021. Till date my RC is not transferred., due to which I am being put to immense hardship.
I have undergone Spine Surgery in the year 2019. My doctor has strictly forbidden me to use any other mode of transportation but by car. I am a lawyer by profession and my work demands me to visit various courts in the city every day.
As you have not transferred my RC I am unable to purchase a new car, which is putting me to severe inconvenience and hardship. I am compelled to seek cab service which is putting heavy cost on my finances.
I contacted your customer care services several times and expressed my anguish and agony, but unfortunately my problem was not resolved and no satisfactory reply was given to me.

I kindly request your good office to consider my request and resolve my problem.

I sincerely request you to not push me to the extent of initiating legal action against your incompetent service.

Hope to expect a Swift action from your end.

Regards.

A. Ravindran
Advocate
[protected]
[protected]@gmail.com

CARS24 sold us a car without informing us that it is hypothecated and also gave us a subpar key. When we asked for the second key it was delivered to us after the mandatory 7 days and when we received it we immediately told them that we wanted to return it as they had not given us the proper information. We are very unhappy with the way things have been dealt with.

I have booked the car inspections for 14 Nov 2021 and till now have not received any inspection details and I have done with the inspection charge but till no one contact me for inspection.

Kindly help me out.

My appointment id is [protected]. Registered no. is [protected]. Name : Nitesh kumar. On 07/11/2021 my car's inspection was done. On 11/11/2021 price quoted to me was agreed to me. But since then there is no communication from your side. I tried up calling customer service numerous times but everytime I only got assurance that u will get call back from price team. But I didn't recieved any calls. Finally today when I insisted to know actual status i was told that my Relationship Manager is on leave. And I will get call back as and when he joins back. This is totally unprofessional approach. As in absence of an employee system doesn't stops working. I m in urgency as I have booked another car and I have to pay margin by selling my existing car. Hence I have decided to move on with another dealer. I wrote this complaint so that management must know that this kind o[censored]nprofessional approach is totally unacceptable.

I had bought a used car from cars 24. They offer free RC transfer and i got the same benefit along my car purchase. I have an address proof of haryana but they transferred the car on my name with a care off address that too from delhi. so basically they might have used some rent agreement of some thing to transfer a vehicle with a careoff adress. Now i want to sell my car but i am unable to do, because in my address proof i have an address of haryana but my rc has a registered address of delhi. i am asking cars24 to provide whatever document they have used in transferring RC on a delhi address but they are putting my querry on hold from past 1 month.

I have sold my car vide RC no CG 04 H 9795 on 18.08.2021.
Car 24 officials have evaluated my car for Rs 70000/- After submission of all documents, I have got Rs 52000/- only. Remaining amount is pending at your end.
After so many follow up, and after passing almost 3 months I haven't received this amount.
Please look into the matter.

I am continuously getting unwanted calls from Cars24 4-10 times a day and even after requesting them to remove the number from their database and not to call back, they are every time calling from a different number. Such big harassment for the customers. One should never enquire in cars24.

Car registration no - WB22U7537
Car inspection conducted - 07 Nov 21
Sale confirmation - 07 Nov 21 (Evening)
Document verification done - 10 Nov

Please find the above details, the Relation manager has just contacted me couple of times between 07 to 09 Nov to confirm the sale and had complete knowledge that NOC is not yet available as last month EMI was due. I agreed to clear all my dues but getting NOC would take time as the company - Mahindra Finance would only share the document once all formalities are complete which may take 6-10 working days.

RM was well aware of all the details and confirmed that there will be no problem as Cars 24 would hold 10% of my payment amount whereas the rest would be credited to my account instantly.

On 07 Nov, I made clear that I will be leaving India on 14 Nov as that is the whole purpose of selling the car as I need to get rid of my asset. The movement is long term and would not be available post 14 Nov, whereas my dependents would stay her for additional one month till 12 Dec and NOC will be shared once we receive it.

Please put me [protected]
Deepanshu bhalotia
On your DND list
I don’t want to receive a single call from you guys.
Stop harassing me

I have recently purchased scorpio 2017 model with Registration no DL3CCL7403 from cars24 and on the delivery day i found out that one the alloy wheel was leaking air and completely damaged, after raising multiple tickets/complaints no body has reached out to me. How can a company provide such damaged wheels without telling the customer. Clearly, alloys should be replaced immediately without any second thoughts.
Also, a person should at least be assigned for such scenarios who provide constant status on the same.

Getting many calls from cars 24 in a day 4 to 5 calls, i told may time to stop call but they are not doing the same. Please help me to stop this call.
kindly take strict action on the company, this is happening with most of the peoples in india.

I got my 2012 Honda City car checked with cars 24 on 23 Oct.
After finalisation of price I confirmed for selling. But since then no call or contact from Cars 24.
Even the customer service agent is not responding by saying not able to connect to Internal team due to Technical error.
Most unprofessional attitude by cars 24.
Because of them I left selling my car to someone else. But now because of Cars 24 I am in a fix.
Harrassed both financially and mentally.
Need support to help me out.

You friggin ### know how to waste ppls time. What a bunch of ###S you all are. Dhoni is an ### to invest in this FRAUD COMPANY.

I have sold my car to cars24.com on 18march 2021. They have told me to transfer RC in 90 days. Still RC is not transferred and they are telling lies.

Everytime i called CC they say it will take 10 days more. This is a bogus company and they do lot of mis selling of services. Please take step asap.

I am a first-time customer of CARS24. I brought an i20 car (MH02CP7304) from Cars24 on 18th Aug'21.
As per the specification provided by Cars24 all the basic components were in good and running condition.

However, Since buying this car I am facing an issue with AC, which is not working. Reported this issue to cars24 and requested to fix it with the help of 4 Service Requests, still, the issue persists and out of 4 tickets, 3 are closed without taking a confirmation.

Ticket ID: #264316 (Closed on 13th Sept'21)
Ticket ID: #354065 (Closed on 5th Nov'21)
Ticket ID: #376432 (Closed on 5th Nov'21)
Ticket ID: #377583 (On Hold since 6th Nov'21)

Can someone please help me in this regard to fix the issue asap.

I had sent my car for repair 13 days back on 28th Oct but there was no update about status of repair. I kept calling customer service and they have been saying they will. Share estimated deliveey date. Then they gave a logistic issue and was promised car to be delivered soon but same has not been done and there is no call or communication from cars24. Absolutely unprofessional experience. I am still not sure when my car is going to be delivered. I need resolution on this matter immediately.

I have sold the vehicle in the month of Nov-20 and it was agreed between us to have maximum 6 months to change the ownership of the vehicle.

Even today, the vehicle is on my name and i am getting the messages on the Traffic Violations.

This is absolutely not acceptable and requires your attention to this matter immediately.

Name - Nalluri Chandra Shekar
Vehicle Reg. No. - AP 10 AY ***4
Hyundai Verna.

I have tried reaching out to your call center[protected], had a very unprofessional experience and was very upset too:
Mr. Govind had come on call and when i said, i have sold the car, even before i say anything, i have to transfer the call and then he disconnects instead of transfer
Called up again, Some gentleman taken the call and even before i explain the issue transfers the call to some lady
This time, Ms Pooja comes on the call and she has all set of questions for me when i give my issue with her:
I said, i sold the car and the ownership is still not transferred and due to which the traffic violation challans are generated and since my mobile is registered against the reg. no. i am getting the messages.
She asked when did i get, i said one in Jan-21 / Mar-21 and now 22nd June-21.
Now she gets into defending mode, why is that you have not called when you got the first challan, I said when you informed me that it will take 6 months time to change the ownership i waited, she started arguing as to why dint you complain then and now why are you complaining (boss its after 6 months also i am getting the messages and hence this call).
When i started giving her back, she did not hesitate to disconnect the call on my face.
Since July-21, this thread is being followed up with Cars24 team and no response from them yet.