CARS24 Services Complaints & Reviews

I am Rushikesh Shilimkar, CEO of BLAST APEX Company. One of my car has been repossessed due to only 2 pending EMIs. Cars24 Team is saying that there are 4 Pending EMIs. Ive given all the proofs about paid EMIs but there is no response from anyone from Cars24 Team. I am continuously sending mail because only Rs 87000 /- is pending and i am ready to pay that amount. I am telling this thing to Cars24 on Mail but there is no response from anyone. I have my personal Stuff in my Car that worth Rs 45000/-, Kindly arrange my material to me because it my personal material. I have given this details to many cars24 team members from my area/territory but they are not responding me with details. Please arrange the material to me and my car as well. Kindly arrange the call for foreclosure and discussion and give my car back to me. My Loan ID No [protected].

Regards,
Rushikesh Shilimkar.
[protected].

My car has been repossessed by Cars24 on 12 Dec 21, only 2 EMIs were pending but they are saying that 4 EMIs are pending. I have already sent mail with Paid EMI details but there is no one responding on EMail, Customer Care Number, WhatsApp, and Sales Office. My Car is with Cars24 and i have my personal stuff in my car that costs around 45, 000/-. No one is bothered about it. Only 87, 000 outstanding amount is pending and that too i am ready to pay but there is no way to reach to the concern person. If no response from Cars24 then i will have to go to Police Station and will also bring this issue in media as i have contacts who can support me to bring this issues on Media. Kindly do the needful before time.

Name: Rushikesh Shilimkar.
Cont No: [protected].

I have just viewed your site to know our car value, but surprice getting daily 5-10 calls from your call centre, even after informed them, that i am not intrested to sell my car right now . BUT NO CHANGE IN YOUR SYSTEM AND CALLING ME AND DISTRUBING ME .

Pl remove my mobile no [protected] from your car seller list and give us mental relax, otherwize, i will log complaint in your against for harrsiment .
i am assitant of am lawyer at faridabad and can be log patistion in court also .

Narender Chitkara
[protected]

In November that is this month this company has some problem with their server every month deduction of easy monthly instalments is date 6th however this guys this month got some issues with the server and we're unable to deduct funds on the 6th, I was unaware until this people called suddenly on 9th and asked to pay the instalments I said how could it's on auto-debit somebody just cannot call and ask for money at that moment didn't have that funds this company also applied additional charges of overdue instead the problem was at there end on-call they accepted there mistake and asked me to only pay EMI amount I said okay and paid after 3 or 4 days max. On the date 25 Nov this company again charged my account for 1014inr without any indication or information on what the charge is for calling there customer service has been the worst experience speaking to these always wants us to make bookings no one wants to know what the issue is and cannot help no superior can come on call to fix the problem only promising callbacks and also these callbacks are coming from booking team not relevant department.
Cars 24 is the worst need to sue this company.

At time of test drive of my car, I highlighted 3 major issues to MR Hasan (the sales Advisor)

Those major issues are with noise in car Suspension, Car missing/Fluctuating RPM, and Clutch slip.

Mr Hasan acknowledged those issues at the time of vehicle test drive and delivery, and told me this will be taken care in Warranty of the car.

MR Hasan told me that these issues cannot be rectified at the time of selling/delivery, but will be taken care in Warranty.

Till now I am chasing cars 24 from last 3 months, but no resolution.

Today I gone to the cars24 office at lado sarai New delhi-110030 for selling my Eartiga 2017 model. When I reached there someone told me to sit in front of him and he starts asking about my car but also he keeps chatting on his WhatsApp on laptop and when I tried to tell him not to do that he start asking about my insurance and when I was in the car to bring insurance for him he came to me and sit besides me and telling me the price which is below my expectations I told him how can you say the price without any inspection then he called someone who also getting in the car and telling me the same amount I was totally shocked how both of you can say the price without any car inspection? They said we have more experience then your expectation. But I want to inspect my car so that I can get a good Price and I keeps telling them but they don't respond
They going back to there office and keep saying that they don't want to do inspection of my car after that I came back to my home.

#305888 ticket ID

You are cheating me openly. I dont have time to explain. It has been ages my car has been taken for repair and kept ileggaly despite asking to return. No one is calling me. Only autonated delay sms standard lines from customer Care. Sir it is escalated you will be called soon.

RETURN MY CAR AS IT IS . NOTHING IS NEEDED. I MADE A MISTAKE BY PURCHASING FROM YOU. RETURN MY CAR WHAT IS YOUR PROBLEM TO GIVE ME BACK MY CAR. REPAIR IS NOT NEEDED. STOP THIS FRAUD ATTITUDE.

Am Satheesh, residing at Neelankarai, Chennai, Tamilnadu.

I have a Creta which I purchased on last December 2020. I wanted to sell my car. So I choose Cars 24( Because last year October I Sold my Tata Safari TN 07 BT 4416 through your Velachery branch)

I have great respect on Cars24.

But this time am totally disappointed.

I fix the appointment and the company person also came and did inspection and I got a price quote.

Then from their side they asked all documents and which all I submitted to them. And almost 3 days am waiting there is no response from their side.

This is really unfavourable. And keep on calling the Relationship manager Miss/Mrs. Ra****a**(mobile number ***********)
she never picks the phone. And am so frustrated. And this morning I called their customer care number and they tried to make a conference with the Relationship manager, but that also not connected.

The thing is they have to give update to the customer. May be they may have some issues for getting this delay. But have to inform the customer. They are keeping the customer in a confused state of mind. Whether they are going to finish the process or not. Or going to cancel.

See if you are not interested I can sell my car in some other ways. Why should I wait blindly. Am loosing some good offers too.

So I request you to resolve this issue as soon as possible. Because it gives lot of tension to me.

Hope they will resolve my issue.

I have purchased the car from car24 Chennai, they don’t do 140 points inspection, because it was delivered with few issues, immediately I call the customer service inform the issues after that no response, later I noticed during rainy days car door has leaking, then I call them they simply said this issue not under warranty, then I have issue with clutch I raised tickets again they said not under warranty. I raised many tickets they closed without solving the issue, 6 months warranty and 140 points inspection all are fake. If they really inspect well this issues doesn’t happen.

I sold my car DL3CBE**** at Cars24 New Multan Nagar Paschim Vihar New Delhi Branch in December 2020 but still after almost 1 year the ownership has not been transferred i have been sending the Email in the customer service department and following up for last 6 months but they are only giving me Fake excuses and Commitments and now they are denying to transfer the ownership of the car i have sent 93 emails to the service team of cars24 and even the founders of the cars24 are in those emails but no action so far it is a Mental harassment for me Please Help me

Customer name = Asim Ali
Complaint number of Cars24 = [protected]

Dear sir,

This is to inform you that I had purchased a Hyundai i10 on 8th OCT 2021 and I was promised by your sales officer that I will get my car repaired after delivery.

Post that I have been trying to call the customer care to raise a repair complaint and I did not get any response from them.

Finally after much request on 25th OCT 2021 my request was accepted by cars 24 and my car got picked...

Cars24 is a fraudulent company where they have designed a system to extract as much money as possible from customer.

On 7th Nov I got following SMS:

The Party Peshi holdback amount of INR 10, 000 against the sale of your car with Appointment ID [protected] is still intact. We haven't heard from the channel partner for a Party Peshi request yet and in case no Party Peshi request is received from our channel partner by[protected], your hold amount will be credited to your bank account. We will keep you informed about the same. Team CARS24

On 12th Nov the status on Cars24 app changed to:

Party Peshi holdback of Rs 10, 000 has been forfeited on[protected] due to your absence at party peshi.

I have been chasing them on all possible medium and they continue to pass the ball.

I sold a jeep compass to car24 in the name of Manjushree Jaiswal car number WB02AM3881 on 2nd November 2021, i got my balance payment on 9th November and message that car loan as being successful foreclosed, after getting call from HDFC car loan department for emi payment many a times i contacted car24 representative on 17th November demanding payment details as i have to provide it to Bank people, after calling i came to know that loan is...

Don't every buy from cars24. I had a very bad experience bought hyundai i20 Oct 2016 model 30k driven. Car listed with no imperfections. Car was bought for test drive late in the evening so that u can't see any paint defects. Car was good no doubt. Later the car was delivered late in the evening and was scratched at the rear left door while delivery. The cat advisors are very smart perfect salesmen. I showed him the scratched door and the...

Hello,
I have sold my Maruti Wagner car AP 10 BC 5701 on March 2nd 2021. Till date my RC is not transferred., due to which I am being put to immense hardship.
I have undergone Spine Surgery in the year 2019. My doctor has strictly forbidden me to use any other mode of transportation but by car. I am a lawyer by profession and my work demands me to visit various courts in the city every day.
As you have not transferred my RC I am unable to purchase a new car, which is putting me to severe inconvenience and hardship. I am compelled to seek cab service which is putting heavy cost on my finances.
I contacted your customer care services several times and expressed my anguish and agony, but unfortunately my problem was not resolved and no satisfactory reply was given to me.

I kindly request your good office to consider my request and resolve my problem.

I sincerely request you to not push me to the extent of initiating legal action against your incompetent service.

Hope to expect a Swift action from your end.

Regards.

A. Ravindran
Advocate
[protected]
[protected]@gmail.com

CARS24 sold us a car without informing us that it is hypothecated and also gave us a subpar key. When we asked for the second key it was delivered to us after the mandatory 7 days and when we received it we immediately told them that we wanted to return it as they had not given us the proper information. We are very unhappy with the way things have been dealt with.

I have booked the car inspections for 14 Nov 2021 and till now have not received any inspection details and I have done with the inspection charge but till no one contact me for inspection.

Kindly help me out.

My appointment id is [protected]. Registered no. is [protected]. Name : Nitesh kumar. On 07/11/2021 my car's inspection was done. On 11/11/2021 price quoted to me was agreed to me. But since then there is no communication from your side. I tried up calling customer service numerous times but everytime I only got assurance that u will get call back from price team. But I didn't recieved any calls. Finally today when I insisted to know actual status i was told that my Relationship Manager is on leave. And I will get call back as and when he joins back. This is totally unprofessional approach. As in absence of an employee system doesn't stops working. I m in urgency as I have booked another car and I have to pay margin by selling my existing car. Hence I have decided to move on with another dealer. I wrote this complaint so that management must know that this kind o[censored]nprofessional approach is totally unacceptable.

I had bought a used car from cars 24. They offer free RC transfer and i got the same benefit along my car purchase. I have an address proof of haryana but they transferred the car on my name with a care off address that too from delhi. so basically they might have used some rent agreement of some thing to transfer a vehicle with a careoff adress. Now i want to sell my car but i am unable to do, because in my address proof i have an address of haryana but my rc has a registered address of delhi. i am asking cars24 to provide whatever document they have used in transferring RC on a delhi address but they are putting my querry on hold from past 1 month.

I have sold my car vide RC no CG 04 H 9795 on 18.08.2021.
Car 24 officials have evaluated my car for Rs 70000/- After submission of all documents, I have got Rs 52000/- only. Remaining amount is pending at your end.
After so many follow up, and after passing almost 3 months I haven't received this amount.
Please look into the matter.