CARS24 Services Complaints & Reviews

Your recovery agent named Sourav Malik ([protected]). he is constantly pressurizing me to pay the instalment and is talking to me in a bad manner, my financial condition is not good at this time, yet I had told to give half payment and the rest for 4-5 days. But your agent are threatening me saying that if you have to do it then do it or else don't. Please help me and tell me soon what to do because my financial condition is going very bad.

Regards
Sumit Gupta
[protected]

Oct 28, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2021

CARS24 Services Customer Care's response Hello,

Hope you are doing well.

We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: 9-10-68/a/374 resham bagh golconda, Hyderabad telengana

I m they dealer my id is 100440 I was purchased 2012 etieos G from cars24 on 21 aug 2021 they mentioned 2nd owner when I went to transfer the car to my costumer rta said this is 3rd owner car my costomer told my I don't want this car becoz 3 rd owner other wise u decrease they amount 50 thousand then I will take so I complaint to cars24 they tell me I will give you 10 thousand back so I told him take your car back or give me 40 thounsand they were not response me yet so please help me out becoz I arrange they money on intrest

CARS24 Services customer support has been notified about the posted complaint.

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A

abdul anwar

Sep 17, 2021

If they are not response me soon I will file consumer court they cheated me

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CARS24 Services Customer Care

from Gurugram, Haryana

Sep 18, 2021

Verified Support

Hello,

Hope you are doing well.

We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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I had sold my old car through cars24 in Feb'21 and they had promised ownership change within a month (min) and Max of 180 days ..However no updates on RC Transfer even after 200 Days. Really bad customer service and no proper response to the customer, every time we call they say it's in progress however the stays is same from last 3 months

Oct 13, 2021

Complaint marked as Resolved

Post submitting the complaint at consumercomplaints the actions were very quick from the company and my issue was resolved. Wish could have raised the complaint long time back

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2021

CARS24 Services Customer Care's response Hello,

Hope you are doing well.

We apologize for the experience you had. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

Sep 22, 2021

Updated by Sudhishsethu I had already shared my details, please check with my registered mail ID for any details... It's really frustrating to have these kind of response as usual from cars24. I had personally visited your office this Sunday however same response that we will get back to you by 48hrs, it's 3 days since then and no call back.

Verified Support

Sep 23, 2021

CARS24 Services Customer Care's response Hello,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your registered mobile number/ appointment ID along with your location, so we can look into the matter and assist you better?
Thank you and have a good day ahead.

Regards,
CARS24 Team

Sep 25, 2021

Updated by Sudhishsethu My contact number is [protected]

Verified Support

Sep 27, 2021

CARS24 Services Customer Care's response Hello,

Hope you are doing well.

We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: C 524 sector 122

I am purchasing a car honda city DL8CL5727 but issue in my car your employee no response form your side not pick up my car for issue last 24 hour no response form your side after I am support for social media platform

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abdul anwar

Sep 17, 2021

Wrost service from cars 24 they cheated with people and some of exuctive taking money from dealers and selling the cars toh him offline

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CARS24 Services Customer Care

from Gurugram, Haryana

Sep 20, 2021

Verified Support

Hello,

Hope you are doing well.

We apologize for the experience you had. Kindly share your detailed concern along with your booking ID and registered mobile number at [protected]@cars24.com so that we can assist you better.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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My Car MP20CC 4613 was sell in March 21 to Cars24 but six months have passed still the vehicle is in my Name . No proper Response is received ... If any issue my vehicle may be return to me and amount transferred to my account will be sent back .. I am a senior citizen and can not bear the unnecessary tension . An ealy positive Response is anticipated .. Thank you .. S.K.Upadhyay
sudheer.upadhyay30 @gmail.com Mobile [protected]

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Sep 16, 2021

Verified Support

Hello,

Hope you are doing well.

We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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CARS24 Services Customer Care

from Gurugram, Haryana

Sep 16, 2021

Verified Support

Hello,

Hope you are doing well.

We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Dear team,

I have booked a car and paid full amount for which I have recieved the confirmation mail also at my registered mail.

Without my concent the deal is cancelled. I have heard alot about cars 24 but this experience is something which is not welcomed.

My money is blocked and I didn't recieved what is committed to me.

Need immediate resolution.

Rajiv pal
Cluster head
Private bank kanpur

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Sep 15, 2021

Verified Support

Hello,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your registered mobile number and booking ID at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: Bhopal mp nagar

Jhut bolke car bul wali gyi sara din car khadi kari or raat m phone krke bola ki deal nhi ho payegi . Pure time pagal banaya gaya ki payment process hogyi h 1 ghante me ajyegi.. iss tarah se misleading kiya gaya hai

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Sep 15, 2021

Verified Support

Hello,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share with us your contact details and appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

Reply

CARS24 Services Customer Care

from Gurugram, Haryana

Sep 15, 2021

Verified Support

Hello,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share with us your contact details and appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: Churu

Car 24 please do not CALL at my number
I really get headache and i don’t want to sell any car to you, so pls pls pls do not call at my number, otherwise i make sucide because of your bloody calls. please don't call me again

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Sep 15, 2021

Verified Support

Hello Yogesh,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share with us your contact details along with the numbers you have received the calls from our end at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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I Have Purchase Bike No.DL3SCY5072 on Date 24/05/2021 but RC not Received Yet. please do the needfull. allready delay

Regards,
Shesh Nath Pandey
[protected]

CARS24 Services customer support has been notified about the posted complaint.

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I had called CARS24 around 11:23 am IST on Sep 12th, 2021 and after a brief discussion with the customer service executive I hung up the call as I was not satisfied with the service.

The customer service executive then messaged me back on my personal number and I quote "kya ghatiya service ha tere baap ne banaaya ha kya cars 24 saale".

The number from which he has sent was [protected]. This is a very serious concern as an employee of CARS24 took my number from the system and messaged me with unwanted remarks against me and my family.

Worst customer service experience.

Oct 21, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2021

CARS24 Services Customer Care's response Hello,

Hope you are doing well.

We apologize for the experience you had. Kindly share your detailed concern along with your registered mobile number at [protected]@cars24.com so that we can assist you better.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: Pune

Sir/Madam,

My email id is [protected]@gmail.com and my mobile no. is [protected]

I keep getting emails and SMS asking me to sell my Car.

I have not subscribed to your website and I have not asked for offers.

Its highly irritating and unwanted.

After I had sent the mail on 18.6.21, your mails / sms have increased.

Pls Stop sending. Anyway, you have forced...

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Pls delete my account. Receiving calls from other states of cars24 employees. Also getting 100s of messages of car inspection reports daily. I don't see a way to block your spam calls and messages pls stop them. I'm hating cars24 for these spams

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Sep 13, 2021

Verified Support

Hello,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your contact details at [protected]@cars24.com, so that we can put your number in our DND list.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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I am getting car requirement calls everyday .
I have complained in there customer care but the calls are still continuing.
Please help me stop this sick calls from the company .
I am not interested at there service

Oct 14, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2021

CARS24 Services Customer Care's response Hello,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share with us your contact details along with the numbers you have received the calls from our end at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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I am getting 2-3 calls everyday from CARS 24 for selling my car, which I have already sold. Inspite of do not disturb service activation still I am receiving it. PLEASE STOP YOUR EXECUTIVES TO CALL ME EVERYDAY. Today I received call from Mr. SOM [protected]. Please ensure genuine business practices within your organization.

Oct 14, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2021

CARS24 Services Customer Care's response Hello,

Hope you are doing well.

Apologies for the inconvenience caused. This is definitely not the kind of experience we would like you to have. We request you to please DM us your contact details, so we can look into the matter.

Thank you and have a good day ahead.

Regards,
CARS24 Team

Verified Support

Sep 13, 2021

CARS24 Services Customer Care's response Hello,

Hope you are doing well.

Apologies for the inconvenience caused. This is definitely not the kind of experience we would like you to have. We request you to please mail us your contact details at [protected]@cars24.com, so we can look into the matter.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: D82, Yadav Nagar, Samaypur Badli

I purchage swift car DL8CW1213 at rohini cars24 office. after purchage i face may issue in my car.
1. clutch plate
2. brack booster not working
3. engine tap tap sound
4. back side wheel unusual sound

contact me:- [protected]
email:- [protected]@gmail.com

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Address: K.M Road

Cars 24 did not mention in inspection report as migrated car and when I need documents transfer sharing tax is pending at rto my ID is 63861 and ticket raised in cars 24 app with ticket ID 281379

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Address: Hno 1759 A/2 Amarpole aganovad near parsi agyari saiyedpura

Ac heater is not working and the deskboard blower

is going direct on windshield which makes my car foggy and can led to very dig damage

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Sep 9, 2021

Verified Support

Hello,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your registered mobile number/ car registration number at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

Reply

CARS24 Services Customer Care

from Gurugram, Haryana

Sep 9, 2021

Verified Support

Hello,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your registered mobile number/ car registration number at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: Gandhinagar, Gujarat

As per sells deed, the RC transfer condition was 180 days (Max.), but not transferred after completion of 6 months. I am continuing followup there team, but they aren't responding. Due to this i also lost my bonus after new car purchase. If Car 24 not able to transferred RC, I want a return back my car with them.

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Sep 9, 2021

Verified Support

Hello Pankaj,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your registered mobile number/ appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

Reply

CARS24 Services Customer Care

from Gurugram, Haryana

Sep 9, 2021

Verified Support

Hello Pankaj,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your registered mobile number/ appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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I have sold my car in July 2021 and then they holded 10k for party peshi transfer. The party peshi is completed and I still did not receive my amount after 10 days. I tried calling customer care, but number is changed. I tried calling Mahadevapura branch team but they are very irresponsible in providing the update.

My appointment id: [protected].

Sep 9, 2021

Complaint marked as Resolved

I went through the site and sent an email to customer care. The response was quick and helpful. email id: [email protected]

CARS24 Services customer support has been notified about the posted complaint.

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I have purchased one car and returned it within the 7 days of purchase as i didnt like the car and since then i am waiting for my refund.

So far no one contacted me, i am keep on contacting customer care but still no luck. No one calling me back.

i am fed up with their service, let me know how can i get my money back?

Oct 9, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2021

CARS24 Services Customer Care's response Hello,

Hope you are doing well.

We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

Thank you and have a good day ahead.

Regards,
CARS24 Team

CARS24 Services Complaints & Reviews

File a complaint to CARS24 Services

CARS24 Services reviews & complaints page 31

Please help me. Its urgent, car no. Hr26cu9497, loan id. 130008190

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2012 toyota etios G

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RC Ownership change not done

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Car issue

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Non transfer of Car sell in March 21

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Funds debited but not updated on ur app and order is cancelled without my consent

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Wasting time promissing false words

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Call 10-15 time in one day

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RC not Received over delay 110 Days

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I am complaining about CARS24 Staff behaviour

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Unwanted Emails and SMS

Calls from different states and unintended 100s of inspection report messages

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Spam calls everyday

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Unwanted calls inspite of DND services

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after purchase can i face more technical issue, 1. clutch plate 2. brake booster

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Car tax is pending at rto for migrated car

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Ac problem

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I had sold my car to Car 24 on date 12 March21. after 6 months RC is have not transfered

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Part Peshi Amount and pathetic Mahadevapura branch support

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Concern Regarding car Return- Deal ID <#122537> / UP16BS7690

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