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CARS24 Services Complaints & Reviews

2.5
Updated: Nov 28, 2025
Complaints 1414
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628
Unresolved
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CARS24 Services reviews & complaints page 31

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S
sumit@golu
from Delhi, Delhi
Sep 18, 2021
Resolved
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Resolved

Your recovery agent named Sourav Malik ([protected]). he is constantly pressurizing me to pay the instalment and is talking to me in a bad manner, my financial condition is not good at this time, yet I had told to give half payment and the rest for 4-5 days. But your agent are threatening me saying that if you have to do it then do it or else don't. Please help me and tell me soon what to do because my financial condition is going very bad.

Regards
Sumit Gupta
[protected]
Oct 28, 2021
Complaint marked as Resolved 
CARS24 Services customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2021
CARS24 Services Customer Care's response
Hello,

Hope you are doing well.

We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

Thank you and have a good day ahead.

Regards,
CARS24 Team
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    A
    abdul anwar
    Sep 17, 2021
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    Address: 9-10-68/a/374 resham bagh golconda, Hyderabad telengana

    I m they dealer my id is 100440 I was purchased 2012 etieos G from cars24 on 21 aug 2021 they mentioned 2nd owner when I went to transfer the car to my costumer rta said this is 3rd owner car my costomer told my I don't want this car becoz 3 rd owner other wise u decrease they amount 50 thousand then I will take so I complaint to cars24 they tell me I will give you 10 thousand back so I told him take your car back or give me 40 thounsand they were not response me yet so please help me out becoz I arrange they money on intrest
    CARS24 Services customer support has been notified about the posted complaint.
    If they are not response me soon I will file consumer court they cheated me
    Hello,

    Hope you are doing well.

    We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

    Thank you and have a good day ahead.

    Regards,
    CARS24 Team
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      S
      Sudhishsethu
      Sep 17, 2021
      Resolved
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      Resolved

      I had sold my old car through cars24 in Feb'21 and they had promised ownership change within a month (min) and Max of 180 days ..However no updates on RC Transfer even after 200 Days. Really bad customer service and no proper response to the customer, every time we call they say it's in progress however the stays is same from last 3 months
      Oct 13, 2021
      Complaint marked as Resolved 
      Post submitting the complaint at consumercomplaints the actions were very quick from the company and my issue was resolved. Wish could have raised the complaint long time back
      CARS24 Services customer support has been notified about the posted complaint.
      Verified Support
      Sep 17, 2021
      CARS24 Services Customer Care's response
      Hello,

      Hope you are doing well.

      We apologize for the experience you had. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

      Thank you and have a good day ahead.

      Regards,
      CARS24 Team
      Sep 22, 2021
      Updated by Sudhishsethu
      I had already shared my details, please check with my registered mail ID for any details... It's really frustrating to have these kind of response as usual from cars24. I had personally visited your office this Sunday however same response that we will get back to you by 48hrs, it's 3 days since then and no call back.
      Verified Support
      Sep 23, 2021
      CARS24 Services Customer Care's response
      Hello,

      Hope you are doing well.

      We apologize for the inconvenience caused. Could you please share your registered mobile number/ appointment ID along with your location, so we can look into the matter and assist you better?
      Thank you and have a good day ahead.

      Regards,
      CARS24 Team
      Sep 25, 2021
      Updated by Sudhishsethu
      My contact number is [protected]
      Verified Support
      Sep 27, 2021
      CARS24 Services Customer Care's response
      Hello,

      Hope you are doing well.

      We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

      Thank you and have a good day ahead.

      Regards,
      CARS24 Team
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        I
        Ishwar Enterprises
        Sep 16, 2021
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        Address: C 524 sector 122

        I am purchasing a car honda city DL8CL5727 but issue in my car your employee no response form your side not pick up my car for issue last 24 hour no response form your side after I am support for social media platform
        CARS24 Services customer support has been notified about the posted complaint.
        Wrost service from cars 24 they cheated with people and some of exuctive taking money from dealers and selling the cars toh him offline
        Hello,

        Hope you are doing well.

        We apologize for the experience you had. Kindly share your detailed concern along with your booking ID and registered mobile number at [protected]@cars24.com so that we can assist you better.

        Thank you and have a good day ahead.

        Regards,
        CARS24 Team
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          S
          Sudheer Upadhyay
          Sep 15, 2021
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          My Car MP20CC 4613 was sell in March 21 to Cars24 but six months have passed still the vehicle is in my Name . No proper Response is received ... If any issue my vehicle may be return to me and amount transferred to my account will be sent back .. I am a senior citizen and can not bear the unnecessary tension . An ealy positive Response is anticipated .. Thank you .. S.K.Upadhyay
          sudheer.upadhyay30 @gmail.com Mobile [protected]
          CARS24 Services customer support has been notified about the posted complaint.
          Hello,

          Hope you are doing well.

          We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

          Thank you and have a good day ahead.

          Regards,
          CARS24 Team
          Hello,

          Hope you are doing well.

          We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

          Thank you and have a good day ahead.

          Regards,
          CARS24 Team
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            R
            Rajiv.pal007
            Sep 15, 2021
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            Dear team,

            I have booked a car and paid full amount for which I have recieved the confirmation mail also at my registered mail.

            Without my concent the deal is cancelled. I have heard alot about cars 24 but this experience is something which is not welcomed.

            My money is blocked and I didn't recieved what is committed to me.

            Need immediate resolution.

            Rajiv pal
            Cluster head
            Private bank kanpur
            CARS24 Services customer support has been notified about the posted complaint.
            Hello,

            Hope you are doing well.

            We apologize for the inconvenience caused. Could you please share your registered mobile number and booking ID at [protected]@cars24.com, so we can look into the matter and assist you better?

            Thank you and have a good day ahead.

            Regards,
            CARS24 Team
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              G
              Gurvansh Singh
              Sep 14, 2021
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              Address: Bhopal mp nagar

              Jhut bolke car bul wali gyi sara din car khadi kari or raat m phone krke bola ki deal nhi ho payegi . Pure time pagal banaya gaya ki payment process hogyi h 1 ghante me ajyegi.. iss tarah se misleading kiya gaya hai
              CARS24 Services customer support has been notified about the posted complaint.
              Hello,

              Hope you are doing well.

              We apologize for the inconvenience caused. Could you please share with us your contact details and appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

              Thank you and have a good day ahead.

              Regards,
              CARS24 Team
              Hello,

              Hope you are doing well.

              We apologize for the inconvenience caused. Could you please share with us your contact details and appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

              Thank you and have a good day ahead.

              Regards,
              CARS24 Team
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                Y
                Yogesh adawliya
                from Churu, Rajasthan
                Sep 14, 2021
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                Address: Churu

                Car 24 please do not CALL at my number
                I really get headache and i don’t want to sell any car to you, so pls pls pls do not call at my number, otherwise i make sucide because of your bloody calls. please don't call me again
                CARS24 Services customer support has been notified about the posted complaint.
                Hello Yogesh,

                Hope you are doing well.

                We apologize for the inconvenience caused. Could you please share with us your contact details along with the numbers you have received the calls from our end at [protected]@cars24.com, so we can look into the matter and assist you better?

                Thank you and have a good day ahead.

                Regards,
                CARS24 Team
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                  S
                  Shesh Nath Pandey
                  Sep 14, 2021
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                  I Have Purchase Bike No.DL3SCY5072 on Date 24/05/2021 but RC not Received Yet. please do the needfull. allready delay

                  Regards,
                  Shesh Nath Pandey
                  [protected]
                  CARS24 Services customer support has been notified about the posted complaint.
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                    S
                    Sasanka Bordoloi
                    Sep 13, 2021
                    Resolved
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                    Resolved

                    I had called CARS24 around 11:23 am IST on Sep 12th, 2021 and after a brief discussion with the customer service executive I hung up the call as I was not satisfied with the service.

                    The customer service executive then messaged me back on my personal number and I quote "kya ghatiya service ha tere baap ne banaaya ha kya cars 24 saale".

                    The number from which he has sent was [protected]. This is a very serious concern as an employee of CARS24 took my number from the system and messaged me with unwanted remarks against me and my family.

                    Worst customer service experience.
                    Oct 21, 2021
                    Complaint marked as Resolved 
                    CARS24 Services customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 20, 2021
                    CARS24 Services Customer Care's response
                    Hello,

                    Hope you are doing well.

                    We apologize for the experience you had. Kindly share your detailed concern along with your registered mobile number at [protected]@cars24.com so that we can assist you better.

                    Thank you and have a good day ahead.

                    Regards,
                    CARS24 Team
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                      G
                      Giridhar Sundaram
                      from Pune Metropolitan Area, Maharashtra
                      Sep 12, 2021
                      Resolved
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                      Resolved

                      Unwanted Emails and SMS

                      Address: Pune

                      Sir/Madam,

                      My email id is [protected]@gmail.com and my mobile no. is [protected]

                      I keep getting emails and SMS asking me to sell my Car.

                      I have not subscribed to your website and I have not asked for offers.

                      Its highly irritating and unwanted.

                      After I had sent the mail on 18.6.21, your mails / sms have increased.

                      Pls Stop sending. Anyway, you have forced...
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                      R
                      Ritwik Reddy
                      Sep 12, 2021
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                      Pls delete my account. Receiving calls from other states of cars24 employees. Also getting 100s of messages of car inspection reports daily. I don't see a way to block your spam calls and messages pls stop them. I'm hating cars24 for these spams
                      CARS24 Services customer support has been notified about the posted complaint.
                      Hello,

                      Hope you are doing well.

                      We apologize for the inconvenience caused. Could you please share your contact details at [protected]@cars24.com, so that we can put your number in our DND list.

                      Thank you and have a good day ahead.

                      Regards,
                      CARS24 Team
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                        E
                        emil abraham
                        Sep 11, 2021
                        Resolved
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                        Resolved

                        I am getting car requirement calls everyday .
                        I have complained in there customer care but the calls are still continuing.
                        Please help me stop this sick calls from the company .
                        I am not interested at there service
                        Oct 14, 2021
                        Complaint marked as Resolved 
                        CARS24 Services customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 13, 2021
                        CARS24 Services Customer Care's response
                        Hello,

                        Hope you are doing well.

                        We apologize for the inconvenience caused. Could you please share with us your contact details along with the numbers you have received the calls from our end at [protected]@cars24.com, so we can look into the matter and assist you better?

                        Thank you and have a good day ahead.

                        Regards,
                        CARS24 Team
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                          S
                          satyam divyesh
                          Sep 11, 2021
                          Resolved
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                          Resolved

                          I am getting 2-3 calls everyday from CARS 24 for selling my car, which I have already sold. Inspite of do not disturb service activation still I am receiving it. PLEASE STOP YOUR EXECUTIVES TO CALL ME EVERYDAY. Today I received call from Mr. SOM [protected]. Please ensure genuine business practices within your organization.
                          Oct 14, 2021
                          Complaint marked as Resolved 
                          CARS24 Services customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 13, 2021
                          CARS24 Services Customer Care's response
                          Hello,

                          Hope you are doing well.

                          Apologies for the inconvenience caused. This is definitely not the kind of experience we would like you to have. We request you to please DM us your contact details, so we can look into the matter.

                          Thank you and have a good day ahead.

                          Regards,
                          CARS24 Team
                          Verified Support
                          Sep 13, 2021
                          CARS24 Services Customer Care's response
                          Hello,

                          Hope you are doing well.

                          Apologies for the inconvenience caused. This is definitely not the kind of experience we would like you to have. We request you to please mail us your contact details at [protected]@cars24.com, so we can look into the matter.

                          Thank you and have a good day ahead.

                          Regards,
                          CARS24 Team
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                            R
                            rahulsinghal.1993
                            Sep 11, 2021
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                            Address: D82, Yadav Nagar, Samaypur Badli

                            I purchage swift car DL8CW1213 at rohini cars24 office. after purchage i face may issue in my car.
                            1. clutch plate
                            2. brack booster not working
                            3. engine tap tap sound
                            4. back side wheel unusual sound

                            contact me:- [protected]
                            email:- [protected]@gmail.com
                            CARS24 Services customer support has been notified about the posted complaint.
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                              S
                              Saddam Khan.x
                              Sep 10, 2021
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                              Address: K.M Road

                              Cars 24 did not mention in inspection report as migrated car and when I need documents transfer sharing tax is pending at rto my ID is 63861 and ticket raised in cars 24 app with ticket ID 281379
                              CARS24 Services customer support has been notified about the posted complaint.
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                                S
                                Saba Saiyed
                                Sep 9, 2021
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                                Address: Hno 1759 A/2 Amarpole aganovad near parsi agyari saiyedpura

                                Ac heater is not working and the deskboard blower

                                is going direct on windshield which makes my car foggy and can led to very dig damage
                                CARS24 Services customer support has been notified about the posted complaint.
                                Hello,

                                Hope you are doing well.

                                We apologize for the inconvenience caused. Could you please share your registered mobile number/ car registration number at [protected]@cars24.com, so we can look into the matter and assist you better?

                                Thank you and have a good day ahead.

                                Regards,
                                CARS24 Team
                                Hello,

                                Hope you are doing well.

                                We apologize for the inconvenience caused. Could you please share your registered mobile number/ car registration number at [protected]@cars24.com, so we can look into the matter and assist you better?

                                Thank you and have a good day ahead.

                                Regards,
                                CARS24 Team
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                                  P
                                  Pankaj Kumar Chourey
                                  Sep 9, 2021
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                                  Address: Gandhinagar, Gujarat

                                  As per sells deed, the RC transfer condition was 180 days (Max.), but not transferred after completion of 6 months. I am continuing followup there team, but they aren't responding. Due to this i also lost my bonus after new car purchase. If Car 24 not able to transferred RC, I want a return back my car with them.
                                  CARS24 Services customer support has been notified about the posted complaint.
                                  Hello Pankaj,

                                  Hope you are doing well.

                                  We apologize for the inconvenience caused. Could you please share your registered mobile number/ appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

                                  Thank you and have a good day ahead.

                                  Regards,
                                  CARS24 Team
                                  Hello Pankaj,

                                  Hope you are doing well.

                                  We apologize for the inconvenience caused. Could you please share your registered mobile number/ appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

                                  Thank you and have a good day ahead.

                                  Regards,
                                  CARS24 Team
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                                    D
                                    dheerajmekala
                                    Sep 9, 2021
                                    Resolved
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                                    Resolved

                                    I have sold my car in July 2021 and then they holded 10k for party peshi transfer. The party peshi is completed and I still did not receive my amount after 10 days. I tried calling customer care, but number is changed. I tried calling Mahadevapura branch team but they are very irresponsible in providing the update.

                                    My appointment id: [protected].
                                    Sep 9, 2021
                                    Complaint marked as Resolved 
                                    I went through the site and sent an email to customer care. The response was quick and helpful. email id: [email protected]
                                    CARS24 Services customer support has been notified about the posted complaint.
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                                      A
                                      AhmadFaraz
                                      from Ghaziabad, Uttar Pradesh
                                      Sep 8, 2021
                                      Resolved
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                                      Resolved

                                      I have purchased one car and returned it within the 7 days of purchase as i didnt like the car and since then i am waiting for my refund.

                                      So far no one contacted me, i am keep on contacting customer care but still no luck. No one calling me back.

                                      i am fed up with their service, let me know how can i get my money back?
                                      Oct 9, 2021
                                      Complaint marked as Resolved 
                                      CARS24 Services customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 08, 2021
                                      CARS24 Services Customer Care's response
                                      Hello,

                                      Hope you are doing well.

                                      We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

                                      Thank you and have a good day ahead.

                                      Regards,
                                      CARS24 Team
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