CARS24 Services Complaints & Reviews

Dear Sir / Madam,

This is regarding the payment has not been settled from CARS24, Its been 4 days. I have delivered the car and taken the delivery note from Cars24. I have raised complaint in cars and also raised to grevience team. My issue is not getting solved. Now they are saying take the car back after keeping the cars at their place for 5 days.

In Detail:

Actually, I went for Documents Verification on 24 sep'21, they said(Name of the person 'Karthik'), they need only form 28, 29 & 30 three copied each and Insurance transfer from registered owner and I asked, do you need any other documents, they said no. Then again, on 25 Sep I have been to their store Cars24 hsr LAYOUT BANGALORE again to show same document, they said ok and told deliver the car on 26 september evening.
Note: (Registered owner ( My Uncle) stays in Mumbai, I have taken a all the documents through courier)

On 26 Sep evening I went to their store and submitted the documents with original RC Card, as they said. Now, they are saying they want other two documents "Sale Affadavit" and "Clearance form". I said, No sir, not possible registered owner is in Mumbai. They said ok, I will approve it and process the payment. But they did not do it. I have raised the complaint first in CARS24, It did not get resolved and then I have raised Grevience Ticket. Still It dint resolved.

Sir, Its been 4 days, None of the them properly responding. My Amount got stuck. Now they are saying take the car back. I said no, I want my amount back. They have given delivery note of the car. Kept the car with them for four days, now they are saying take the car back.

Regards,
Eeshvardhan Shet
[protected]

I sold my car at cars 24 and they said the all payment I get instantly but Some amount has been hold by cars 24 due to NOC submission and Now today I go to cars 24 for NOC submission they said I'll get the remaining amount in 7 working days they not able to speak truth about process first they said I'll get instant remaining amount
and now they said it will take 7 working days. And Now I couldn't submit my cars NOC if I'll suffer they need to be. So cheap working style So I recommend don't use cars 24 for sale or purchase

I have purchase a car by cars 24 outlet he gave me a time 30 to 40 days to complete process of rc transfer but today 100 days complete to purchase a car but cars24 executives dont give any respons please tell me what i am doing to complete my rc transfer process or car return to cars24

I have purchase a car in cars24 zirakpur outlet he gave me 30 to 40 days but now today is 95 day complete but no response given by cars 24 staff aur executives please tell me the process of return my car back to cars 24

Phone abuse by cars24 continues. Be aware and think before registering on cars24.com.

I made a mistake and put my number and have been receiving calls from their call centre, non-stop. Here are some of the callers via their call-centre:

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Many of these callers lack basic courtesy and they hang-up rudely when I tell them I am not interested in buying a car.

Cars24 is unethical and keeps calling people illegally even when asked not to be disturbed. Their prices are inflated to pay and support their call centre staff.

Shameful and unethical business.

I got a call from executive that he couldn't reach my number, while I was at work and was receiving calls throughout. He called be an hour past the scheduled time slot and confirmed that he will reach in another half an hour. After the time communicated passed, he said he won't be able to make it due to rains and confirmed vist for next day. today there was no calls and update from him

I am vikas patel contact no. [protected]
Your executive has purchased my car on phone call alto k10 MP09CQ8659
But when I went for delivering of my car they are refused to me for that price and they told me sorry for inconvenience and said we will call you after tomorrow but they are not contacting to me pls solve my problem as soon as possible.
Thanks

I sold my car in feb 2019 it's been over 1.5 years and the RC is still not transferred. I've reached them more than 20+ times now but i get same automated response. Car number DL7CF4081. Registered Phone number [protected]. I'm scared my Vehicle is being misused

I have been getting continuous calls from this company asking me to sell my car. I informed the caller many times that asking me every week to sell me car wont change my mind. So kindly delete my number from your database.

It got worse after that as they are now calling me daily. I feel this as harassment as they are liable for compensation for wasting my valuable time as I am a full time businessman.

I request you to stop calling me & give out the call recording confirming my claims.

I have purchased hyundai grand 10 from cars 24 on june 14, 2021, but since beginning i have faced issues like hard clutch, air conditioner not working the same had been shared to cars 24 feedback team.

They told me to get the car inspected from an authorized service station and share the repair estimate so they can verify and approve / reimburse .

I visited hyundai authorised workshop and get the repair estimate of rs. 31500 + gst which i mailed on to their email id [protected]@cars24.Com on 14th september and also uploaded the same on their phone app on 15th september 2021 .

Now they had told me and as per their warranty card booklet the tat for the resolution is 48 hours, but 7 days have been passed and still no response . Every time i call to their call center i get the same answer that the service team is working on it.

As a professional company cars 24 should try to comply their promises .

Please help and resolve my query.

I got my car inspection done from your company executive. After 2 days I get a call from someone saying he’s Mr. SHRESTH GAUTAM from Cars 24 Moti Nagar delhi branch. Firstly I wasn’t happy with the price which was quoted to me on the first day which was 2.50 lakh, on the second day I got a call from this guy asking me if I was ready to close the deal at this price to which I answered No. So he said what price do you expect to which I replied I need 3.20 lakh as I was already getting 3.10 lakh that evening I was about to close the deal at that place. Shresth said sir I can offer you 3.20 lakh and we can close the deal to wich I replied okay on monday I’ll provide you the NOC from the bank. On monday when I spoke to him he denied about saying this and told me that the other day he said my car will be RE AUCTIONED. He never said this word on the first day (saturday 18/9/21) when I got the first call from him I wasted 2 days because of his wrong commitment I had cancelled the deal at other place to close the deal with cars24. I never expected this kind of forge behavior from a company like cars 24. I’d like you to take an immediate action for this pathetic behavior.

Regards
Jasraj Singh
[protected]

Hi,
Request you to please unregister my number [protected] from your database …as I have no car to sell.
You people are calling day and night disturbing everytime.
After repeated complaint also I am getting a call from your company.
Please do the needful at your earliest.

Regards,
Imran A. Siddiqui

I have purchased a car DL8CY3276 from cars24 there was some minor issues in My car so I request for repairing on 13 sep 2021. My car was pickedup on 15 09 2021. But still we not get any reply from your side even after 5 days. About the status of my car. Even your customers care executive can not reply my call from my registered mobile no. Every time I used new mobile no to get in touch from your customers care executive.
Even after that my problem is not resolved. Please do some necessary action.

Your recovery agent named Sourav Malik ([protected]). he is constantly pressurizing me to pay the instalment and is talking to me in a bad manner, my financial condition is not good at this time, yet I had told to give half payment and the rest for 4-5 days. But your agent are threatening me saying that if you have to do it then do it or else don't. Please help me and tell me soon what to do because my financial condition is going very bad.

Regards
Sumit Gupta
[protected]

I m they dealer my id is 100440 I was purchased 2012 etieos G from cars24 on 21 aug 2021 they mentioned 2nd owner when I went to transfer the car to my costumer rta said this is 3rd owner car my costomer told my I don't want this car becoz 3 rd owner other wise u decrease they amount 50 thousand then I will take so I complaint to cars24 they tell me I will give you 10 thousand back so I told him take your car back or give me 40 thounsand they were not response me yet so please help me out becoz I arrange they money on intrest

I had sold my old car through cars24 in Feb'21 and they had promised ownership change within a month (min) and Max of 180 days ..However no updates on RC Transfer even after 200 Days. Really bad customer service and no proper response to the customer, every time we call they say it's in progress however the stays is same from last 3 months

I am purchasing a car honda city DL8CL5727 but issue in my car your employee no response form your side not pick up my car for issue last 24 hour no response form your side after I am support for social media platform

My Car MP20CC 4613 was sell in March 21 to Cars24 but six months have passed still the vehicle is in my Name . No proper Response is received ... If any issue my vehicle may be return to me and amount transferred to my account will be sent back .. I am a senior citizen and can not bear the unnecessary tension . An ealy positive Response is anticipated .. Thank you .. S.K.Upadhyay
sudheer.upadhyay30 @gmail.com Mobile [protected]

Dear team,

I have booked a car and paid full amount for which I have recieved the confirmation mail also at my registered mail.

Without my concent the deal is cancelled. I have heard alot about cars 24 but this experience is something which is not welcomed.

My money is blocked and I didn't recieved what is committed to me.

Need immediate resolution.

Rajiv pal
Cluster head
Private bank kanpur