CARS24 Services Complaints & Reviews

I have raised a compliant on the repair happened to my car on the 4th day of the delivery. Ticket#337304. No one called me back from the local service team for repair.

The customer care representative is quick in calling back but says apologize for the delay but no one came for repair even after 3 days after the compliant due date

I recently went to sell my car to E-City Cars24 store based on the online quote reference.

Post inspection the actual quote received was very shocking. They are not even quoting within the range of online quote given, it's almost 50% less than online quote. I asked them on what basis your giving actual quote when the online quote range is in line with market rate and now the actual got given is so where near. They said the online quote on websites are shown high due to some technical issue. Then I asked why are you booking for inspection on that quote as based on that of many o[censored]s come for inspection.

Based on my experience, I can clearly say the online quote are given inline with market to attract people. But when you get actual quote it can be shocking to an extent of 50% less than online quote reference. This clearly shows they are trying to fool customers by giving different online quotes

It looks like our country has become free country to publicly publish / Advertise anything and in actual do something totally different even if it is not Ethical.
We have to put a stop for all such unethical practices now.

Hi,

I sold my old car to CARS24 in the month of April 2021 and till date the RC has not been transferred to the new owner of the car. I keep getting calls from traffic police for any issue related with the sold car. I do not understand hw much time do they still need for transferring the RC?
RTO offices are working fine now so how long CARS24 plan to take to make this transfer?

In their TV ads etc. they keep praising their services but even after so many months, nobody bother to follow up and get this transfer of RC done. Hope they are not expecting the new owner to do that, which in most cases people do not do.

Appointment ID:[protected]

Hope somebody will follow up and get it resolved ASAP.

Hi Team,
We have to send Old car of mine and the same was checked by Cars24 few days back and they have committed to give 58 K in my account after all deduction and for account confirmation they have transferred 1 Rs in my saving account and now I am chasing with Cars24 on daily basis and they are giving excuses everyday. if they want why they have done home inspection and transferred the 1 Rs amount in my account, this is not acceptable from Cars24.

Car-HOND CITY ZX
DL 4C AH 0659
Owner Gaurav Kohli
Number [protected], [protected]

Very Bad experience. Please do not sell your car to them, you have to suffer doing followups for the payments. I have sold my 800 to them on 27th August, still following up for the balance payment, they do not respond to the calls. I didnt want to give them the vehicle untill I get my payment, but a lady by name Mouparna convinced me saying its a corporate and I do not need to followup, they never gave me the promised price they have deduct a lot of which was not informed. Mouparna stopped receiving my calls then it was escalated to Sagar of Mahadevpura-Branch, stating he is a responsible person and will resolve immediately. Even this guy stopped receiving calls. Please do not trust these guys, I could have sold my car for a better price outside, but since I do not need to run around I gave it to CARS24, thinking a corporate approach, shivaji nagar guys could have paid better, Repenting on my decision in believing CARS24. Never ever trust these guys

I had appointment for inspection of my car today.
The guy who inspected was pretty good but after that i got call from one of your executive and he dont know how to bargain with any seller who really want to sell carv.Instead he was speaking sarcastically and giving bad words. This kind of service were not expected from the company like CAR24 rather I would prefer to sell it though local deler.Thank you so much for your kind service.I will not recommend anyone to go through this site for selling.
appointment id-[protected]

My Car went for repair before 4 days ago,
But still no updates and garage people using my car for personal use and when I asked for the same they removed my gps tracker yesterday.
From last week i m asking & calling everyone but no one wants to talk.

MARUTI SUZUKI, WAGON R VXI MINOR sold on 23 June'20.Vehicle number DL2CAH0879
RC(JASBIR SINGH RANA) transfer is pending since 23rd june2020 till date and no confirmation all excuses as RC transfer is in process will be done its 1 year now.As committed by the team at the time of vehicle handover it'll be done at maximum within 180 days as per policy and agreement, but no response by team after repeated reminders same old stories. Please don't force me to do FIR against the concern of RC transfer.
All I want is my sold vehicle RC transfer on immediate basis or if its scrapped under scrappage policy due to expiry please give me back my chassis plate.
Kindly confirm on the final date of RC transfer or chassis plate through mail or call

RC transfer is pending since 23rd june2020 till date and no confirmation all excuses as RC transfer is in process will be done its 1 year now.As committed by their team at the time of vehicle handover it'll be done within 180 days as per policy and agreement, but no response by them after repeated reminders same old stories. Don't force me to do FIR against the team, of vaishali and cars24.
All I want is my sold vehicle ownership RC transfer on immediate basis or if its scrapped under scrappage policy due to expiry please give me back my chassis plate.

I just went to Vazhthacaud car centre to show my verna car on 7 october2021. From october 8 onwards Iam getting infinite msgs and calls in my nunber.Frustrating! only thing I had done is just went to cars 24

I want to buy a car. Received 1 callback from1 week of requesting and the guy who called had very limited idea, nor was he ready to transfer my call to his senior or anybody else.
Been trying to receive a callback from cars24 since last 2 weeks and no response...

[protected] please put this number dnd list

Hello Team,
This is regarding the appointment I got from cars24.com for home inspection of my old car, but none of calls I received by their side. I got in touch with their customer care representatives twice, but the response wasn't satisfactory.
I waited the whole day for getting inspection done, but no proper response has been received yet.
The payment of ₹49/- was deducted by them online, while booking for home inspection. My appointment ID is [protected]; dated 06/10/2021; time slot 12PM - 2PM.
Kindly look into the matter and take proper action against cars24.com.

Regards
Aayush
(M) [protected]

Before few days,
I booked a Car with paying Rs 2999.
After 2 days.
Your sales officer is saying, please cancel the car . There is an issue in vehicle.

I told, I'm agree I will get repair the vehicle.
Please provide the vehicle.

He is saying, company will not sell the car..

Finally I checked the application
There is showing sold...

I want to buy the veichle any how.

Other meet me in the court.

Thanks
Ram Khelawan Soni
[protected]

With regards to the above subject, i have complained against car 24 where company from the last one month giving different prices and misguide the customer that validity of rc expired and vehicle to be scraped and says that in auction different prices, though car will be sold in scrap where other mnc scrap company provided directly sales price for scrap car.though as per central government various notification the rc validity extended time to time and as on date the validity extend upto 31st october 2021 (from feb 20 to till date rc expired)
Company offers some time price of Rs. 46000 on message then other person says it is by mistake that price quote then company on telephone offers 31000 one day 33000 on next days then 16000 and changing the price for scrap car.
Further 4 times inspection done by your engineer and everyone knows that the car is in basement parking and the car is not in running condition. Though after a deal for Rs. 27800 the company took charges of Rs. 1180 and now the company denies to pick up the car from the basement.
Further as per proforma at the time of deal final share the terms and conditions says that you will be given a token amount of Rs. 1000 but your company provides a token amount of Rs. 1 and conditions says that on 4th october i will receive money and company will take delivery . If customer delays then late fees Rs. 500 now company has delayed for last three days kindly reminusre the Late fees of Rs 1500 and further penalty of Rs. 5000 which is part of your conditions if the deal was not executed. Requested you to give me Rs. 6500 but mentally harassing from the last month regarding various prices and commitment due to this i have to let go of the opportunity to sell my car to another dealer/local vendor where i have to sacrifice Rs. 8000 because of your message dated 20.09.2021.

Since one month the company has not been clear about their dealing and not able to comply with the terms and conditions and due to this i have to pay one year extra parking charges in the society because the car was not picked up on the due date i.e. 04.10.2021.

Further the company has not mentioned in the documents that the car was scrapped by the company.
From the above you sel[censored]nderstand that due to not timely comply the terms form your side i have to bear loss financially as well as mentaly,
I hope you will revert within 24 hours, otherwise I will take legal action against the company for misleading the customer and harass.

Regards
Ajay Jain
([protected])

I was calling Cars24 for so long.
From 3-4 days it’s happening they called me and said we will send someone to pick up Car for repair but no one came now no one is reverting and I’m not getting any calls now.
I hope Cars24 is a reputed company that kind behaviour disappointed me a lot.
Thanks,

Dear sir / mam
I had sell my car Tata Tiago from Lucknow ( UP32KA2706) branch office, my car transfer but till time my payment still hold 10000/.
Vrindawan branch office mr. Rahul is not responding about my payment related query .
Plz transfer my payment.
Otherwise I am going complaint against consumers forum .
Against car24.
Thanks
Regards
Brajendra Singh
Lucknow
[protected]

I have shortlisted a Car to buy & i have recieved a Discount coupon of 5000/- on mail too. But the same was not getting applied while making the payment, So the local executive & the online executive both agreed that I will get refund of the same after i complete the payment, So i made the total payment & took the delivery. But after one month passed still that cashback is not credited to my account. & now th Local executive is not picking up the call & the online chat is just replying same reply that i will be contacted & it will be sort it out, But nothing happening, So hopefully you can raise the issue & provide resolution.

The tickets ID given from the online team are #278846 & #278970 ‬‬‬.

Booked 2 cars 999 each on 13 sep and cancelled.. Not refunded yet. If asking not properly replying... Take care of this company...

Booked 2 cars 999 each on 13 sep and cancelled.. Not refunded yet. If asking not properly replying...