CARS24 Services Complaints & Reviews

Hello,
I have purchased the cars24 dealer portal app from cars24. Earlier they told me that they will provide the various cars in good prices but once I purchased that app they didn't fulfill their promise. Even they didn't call me. I had submitted 10.000 rupees as a security amount. Even their auction system is totally fake and Operated by themselves. They didn't provide any single car to me. Their auction and car live auction system is totally fake. I want my money back and i am requesting to cars 24 kindly back my money. And donot waste the time of others. I called many times but got no response.

Yours is the most fraud company, I had sold my car in the month of January and till now you couldn't get my RC transferred... You have such fraud channel partners that they have shared my phone number to a person whom the channel partner had sold the car to... I had a first owner car and the person who had bought the car from the channel partner is asking me money for RC transfer and sending me threatening messages...i have sold my car in half the price what your channel partner has sold it for.. And you guys are asking me money for RC transfer... This is ridiculous.. Give me a resolution or next step would be legal.

I have purchased a waganor car
2008 model UP14 gaziabad number from cars 24, 11 days earlier. At the time of purchase I have given assurity
that for any document related
work you will not to go anywhere
it all be done from cars 24 side
and now I have been told to go to
600km away Sultanpur which is my
address in adhaar to verify from
RTO.
How can I travel 1200 km journey
for...

I am writing to complaint about the inadequate and unsatisfactory service received from your CARS24 Gurgaon office.

This letter to bring your attention towards the delayed payments after car sold agreement.

I have handovered the vehical No. RJ 27CK 4041 to the Nish ( Sales Manager). Today almost more than 15 days has been completed but payment not received yet.

The vehicle that I bought is not giving satisfactory output and is not as it was expected to be. The vehicle Number is RJ 27CK 4041 having multiple problems that traveling is not at all reliable.

I rejected this vehical due to above said problems on 20th and 23rd Aug and my assign manager Nish has been accepted the same and commited for payment refund with in 3 days but yet she has not been fullfilled the commitment of refund value Rs.35, 75, 889/-

With reference to our last meeting held at your office on Date20th and 23 aug.
I have been noticing the weird behavior of Nish ( sales Manager) and his senior Mr. Adhar not answering my calls from last few days.

Now I want to agreement sale value 35, 75, 889

Regards,
Jitender
Cont. +91-[protected]

Hi, this is with regards to a sale of our Company's car in the name of Employee- Rahul Aggarwal (Mumbai), which was done your employee- Mohsin in the month of Jan 2021, at the Hi-versova branch.

We have been following up with your employee- Mohsin who has mentioned he has resigned from Cars 24, we are still in receipt of the
RTO acknowledgement /Ownership change copy for our record.

He had mentioned it would take 180 days, no further updates till now from the below..

Mosin Shaikh
[protected]

Kindly revert ASAP.
Appointment ID: [protected]

I was sold a car under transaction ID: HYD#108848 for HYUNDAI EON. I paid for GPS sytem and since Aug 9th 2021, I am waiting for access of the same.

Dear Sir/ Ma'am,

I am suresh shukla, channel partner of your reputed company ( Dealership Code : 101090 ). I had bid on Ford Figo ( App Id : [protected] ). I am a new dealer. I check all reports of cars before bidding & then I make a decision to buy this car or not. The ford figo car clearly mismatches exterior rating (i.e .- 3.5 star). It is not even a 2 star exterior. Car's exterior is badly rusted or totally damaged. I have already checked way better 3.5 star rating exterior cars from your reputed company. So it creates Co. credibility issue on the rating system.Against this car, I am ready to buy the same budget hatchback car right now. I am not able to bid because of the 10K deduction. So kindly cancel the ford figo car and refund my 10, 000 Rs. Thanks

* Sales representative is not picking up my call
* mentioned mail ([protected]@cars24).com in cars24 website bounced

I had book the honda activa 125 with booking id- PPRXT2 on 29/08/2021 at Rs 39000 and paid the booking amount of Rs 2000, next day I checked the booking page and shocked to see that price of the vehicle was changed to Rs 69000. I had share the screenshot of booking to customer care. After I Recieved the call from team and giving irrelevant excuses that vehicle was not working properly so they can't deliver and asked me to to cancel the booking. This kind of thing is not acceptable from the company and making to loose trust. This is how they fraud and mislead customer.
My email- [protected]@gmail.com

Hi team,

I had made an enquiry on cars24 site to check resale value for one of the vehicle and post that Cars 24 is calling me 3-4times a day unnecessarily. I told them I am not interested in your service still they keep calling from different numbers.

Kindly take some action against them.

I sold my waganor to car24 nearly 4 to 5 months, till RC not changed.

I bought car a month back and since then facing issues. Made multiple complaints but no solutions. I shared repair estimate with them as per our discussion and they suppose to approve that within 24-48 hours but it’s more than 72 hour neither they are responding on mail nor giving solutions on call....

I have sold my car On 08th august 2021 but still not recived my fund.. They have taken all the Aggrement from me..they confirmed me, they will do partial payment to me but I did not recive after 10 days later they are confriming they need NOC . But no payment happened till now 28/08/2021, no response from sales person MR. Naveen /cars 24/ koramangala 5th block. Now I need to cancel the deal because of miscommunication... Today 28/08/2021 I visited For cancelling the Deal they are asking me to pay some charges.
Do the needful to cancel the deal without charges... Because of wrong commitment I am cancelling the deal. I worried about comapny...you people are giving adds that India's no 1 car selling dealer's, but they are making money with people by giving worng commitment...

I am Ratha krishnan, I book the chevrolet Beat car(2012 model) at (June 17, 2021).
And, I pay the advance amount ₹15000 to that car at (june 17, 2021).
After some my personal issues I cancel that car.
But, still now[protected] I didn't receive that amount.
Nearly two months I still waiting.
Please take a immediate action to my complaint.
Thank you

I blocked a used Tata Harrier which was priced 14.9 lac while paying token of Rs. 2600/- approx. should I go with CARS24 finance I would end up paying 30k more and the cost would be over 15 lacs, which was understandable and I agreed for the finance option.
As per the 140 check list record the car had no defect. However, during the test drive I felt the clutch was extremely hard and hence, I asked the service advisor Girish to ensure this issue is sorted which was escalated by him the very next day and I was told the car is out for service and the whole clutch plate would be replaced.
Since, I had zeroed on the car, i started engaging with the CARS24 team for finance and submitted all the documents they would require.
In my app, the car advertisement was moved from reserved to sold. When checked with an advisor I was informed that since the car is blocked for me and has gone for service it shows sold. I need not worry about that. I was asked by Girish to rebook the car as it is featuring up for sale again. Which, I could Not understand why as the car was shown sold and it was initially explained that it was blocked for me. However, since all advisors came across polite I tried to rebook it. Which is when I sa the price of the car is increased by over Rs. 15000/- I reached out to customer service and spoke to Himanshu who informed me that the car was actually priced at 14.9 lac and as mentioned earlier including finance charges it would cross 15lac.
Based on this recommendation, I rebooked for a test drive today and paid Rs 999 online. The app prompted me to pay a balance of 6lacs which is when I thought of double checking with Girish, whether there is no price increase. To my surprise Girish mentioned to me that the price is increased when advertised again. And I would have to pay an additional of 30, 000 for the finance charges.
I spoke to customer care and incidentally got Himanshu again in line and I explained the entire scenario, He apologised for the mess up but did not come to any conclusion and neither did he seem convincing to help me out. I did mention to him in several times that I have felt cheated and taken for a ride and I would need to reach the higher ups. Which is when Himanshu offered to escalate the complaint and register the escalation with number 271008, with a commitment they a solution would be giving between 24 to 48 hours.
I have to also compliment that In all my conversation each person I spoke to sounded very cordial and polite.
If I am buying a car worth 14.9lac a 15k would not mind much. However, I have to bring forth the mal practice in CARS24, which makes then customers feel cheated.
Truly hope the Customer engagement system in the company works and solution is offered.

I have booked for an jnspectikn for my car to get sold but there no response till date i have booked in before 2 days. This is not good from cars 24 employees there should be an immediate response but they were only postponing my inspection.

Booked for Warranty support a week back. To pick up the car from my residence, your Team took 4 days, despite many follow ups.

After picking up, I am trying to reach your team many times. No mail responses and no phone pick up. Once they responded on phone and replied that, they will come back with updates. So far, nothing happened.

I got a travel plan tonight. I want the car serviced and delivered today before 6 pm.

I had an appointment for 12 PM today where cars 24 executive was supposed to come for home inspection ( appointment ID - [protected]) but nobody visited. Nobody informed me, nobody called me. I reached customer care thrice, all I got is someone will call you back which never happened. They have no supervisor, They have no local contact where I can reach. They have no escalation matrix. All I had to do was to wait at their mercy
complaint number - 564609
There is still no update on if anyone will come or not.

I already sold my car yet the cars24 people keep on calling me saying please sell your car i have revieved almost 40-50 calls in a week and i would like not to be disturbed
I never wanted to give me number but it was impossible to get a quote without sharing my number biggest mistake by checking my car quote on cars24 please put me on DND list else i would have to file a harrasment complain against the company for this

I'm frequently Getting Calls during work and in the meetings as well so it's bothering me alot so add My Number To Do Not Disturb (DND) list. Mobile no: [protected]

Hi I'm svs car s my ID 68950 I'm won honda city app id [protected] 11 08 2021 I thought unaccident vehicle then I will see the car your yard back side accident and insurance claim car so I can't get that car im talk manager Mr bharat don't pick the call last 7 days so what I do now debit my deposit amount 10000 so take action immediately waver deposit above amount