CARS24 Services Complaints & Reviews

Danish Siddiqui, my contact number is +91 [protected].I had shown my car Hyundai Verna 1.6 sx crdi 2019 model on 4th Aug 2020 at Gorakhpur, U.P. Cars 24 center.It was mistaken for the base model and i was given a quotation accordingly.After rectification I was told I will receive a call a day later.I am still awaiting a response.I took another appointment for today 7/8/2020.I reached the centre at 10.15am.It was closed.They said it will be closed for today.I drove 50kms all the way to your Gorakhpur centre.This is so unprofessional of you!.

The inspection executive from Attapur branch has put up a wrong inspection on my vehicle. Stating it as a water logged . Although I asked him for a justifiable reason he did not give any.
The water stains were due to washing and the executive has booked them as a waterlogged vehicle.
I request to the higher management to have a proper cross check on the executives who without any specific reason declare any wrong inspection about the vehicle

Dear All,

I booked a car using car24 website and paid 2999/- . i was promise for test drive which never happened. after utilizing the fund for 7 days. my request was auto cancel and i was informed that the car is already sold. how is that possible. after making 100 call and many email i never got any reply from CAR 24. horrible experience. no one is even acknowledging my complaint. need the same car

I took Car on Jul 22nd and I did raise return request 9 days back. Still no one reached me to collect vechicle. How long Car24 team will take time to pickup vechicle. In policy mentioned money will back in 7 days but already crossed 9 days. What action should I take? I have raised ticket 229017. Have Car24 team looking on this ticket.

Hi Team,

This is a grievance in regards to the SMS i receive from CARS24 asking to reschedule my appointment where as i waited for almost 4 days from the time i booked the slot. Right on the scheduled slot i receive SMS asking to reschedule an appointment.

This is Pathetic! you guys think our time is useless making us wait for 4 days and then this is the outcome. If you are really incapable of handling the appointment...

We're Sorry that your NISSAN MICRA ACTIVE could not be inspected on Aug 04, 2021. Request you to Reschedule your CARS24 appointment here: www.gs.im/n/cdzxLMHtcaZ. If we are unable to inspect your car, Refund will be initiated within 3-4 working days.

We're Sorry that your NISSAN MICRA ACTIVE could not be inspected on Aug 03, 2021. Request you to Reschedule your CARS24 appointment here: www.gs.im/n/LUoaPvnhV28. If we are unable to inspect your car, Refund will be initiated within 3-4 working days.

Give reason for this massage
If you're not interested close the company.

I sold my Toyota Corolla Altis to cars24 on 23rd January 2020, its been more than 16 months and the vehicle is under my name and I got to know this when I received a traffic challan in july 2021 of the same vehicle that I sold to cars24 on 23rd January 2020.
This is just not right and I request cars24 to either transfer the car within a week or else technically its still my property so return it back.

VERY DISAPPOINTING!!!

My RC not transfer till date and no one support and response by emails and customer care..

I have sold our vehicle Maruti Swift dzire vxi with vehicle number KA50Nxxxx on 21-November-2020 to CARS24 Services private Limited(Appointment Number: [protected]) in Bangalore Sarjapur road branch.
As per the initial agreement from cars24, it was informed that within 90 days, name in RC will get transferred with the new owner. We have been waiting for eight long months for Change of RC name and still cars24 is forcing me to wait for another 3 more months!!! I was keep follow-ups with Cars24 for about the RC ownership transfer and every time they are giving the same response- They don't have a buyer. Hence I have requested them to 'If you are unable to find any buyer for the car then you have to change the RC ownership to 'CARS24' instead of keeping it in my name' but they are not giving any positive responses.

I have booked Nissan Sentra 2018 on 27. 07.2021 I have paid 300 aed as booking fee... Next day I had road test... I liked the vehicle and I had paid token amount 1000 aed through the link send to my mail ID... Relationship manager texted me to send visa, emirates ID bank statement etc I have forwarded all document within 1 hr...
After this there is no call or response from this relationship manager... I have called customer care number when enquired understood relation ship manager to whom I was dealing has left the company... Also I was informed that another relationship manager was assigned and he will be calling me... It's been three days I haven't received a call, also I have asked to refund all payments which I have done that also not done so far

I once registered in CARS24 to sell my car and was not satisfied with the negotiations, hence dropped the idea of selling after inspection. Ever since that I keep getting phone calls from CARS24 atleast 4-5 times a week. It's highly infuriating and on top of that I'm unable to block the calls since they contact me from different numbers every single time. Kindly stop contacting me. Can't tolerate this anymore.

Repair estimate bill sent on 20.07.2021 and 2 days once calling their customer care and asking updates no response from them. Very worst experience. Vehicle Number TN07CM7976

Ritik Nagar this side
Sir/ma'am
I I'm taking appointment from your company on the date of 19th July 2021 this is our home inspection appointment of my car your inspectors not come at my site for inspect my car and no call no message regarding the appointment on that day after that next day rescheduled my appointment again no one came at my side again on 3rd day I reschedule my appointment again no one came at my site what I can do tell me and your company not working well I am totally disappointed with this
Thank you
Have a good day
Ritik Nagar

I have sold my car to cars24 in June 2019, At Habsiguda Branch Hyderabad, till now they have done Rc Transfer, I have contacted them may time and every time I used to get the same answer ' WE WILL RESOLVE THE ISSUE IN COUPLE OF DAYS" Till now I have heard this answer more than fifty times and from last 6 months they have changed their answer to "IF YOU WANT YOU CAN TAKE LEGAL ACTION YOU CAN APPROACH LEGALLY" What should I do for this answer, Can anyone please suggest any answer for this.

Latest Update: Today I got a call from a person stating that he bought my car yesterday, and he needs EC to transfer RC, so I asked him to contact Cars24, then replay was " After you sold your car to cars24 they have sold to some X in Feb 2020, X sold to Y in August 2021 and I have purchased the car from Y yesterday. that is after I sold to cars24 they have sold to someone and 3 ownerships was changed my Rc was not transferred.

Now after 3 years they want me to come to the RTA office to get EC. and am not in a position to coz of the covid situation and I stay far from that place.

This is regarding the RC transfer of the vehicle, Ford Figo KA51 MC 2053 that I sold last year November, 2020 through OLX Cashmy car service.

On further investigation, it has come to light that the car has been further sold to Cars24.

1. When the Ownership will be transferred and why this is taking this much time of 8 months
2. Give a confirmation & attachment which says that the same is already filed with the RTA office.

Please share the complaint number.

There is no such response till now and now I contacted the Customer Service team again and mentioned that they will revert as soon as possible.

Please let me know who is going to sort out this issue and give me a response on priority.

Regards,
Aman Singla
[protected]

CARS24 Reminder! Our expert will visit you today @ 10:00 AM - 12:00 PM for the inspection of your car.

Appt ID: [protected]
Keep these documents to bring: https://goo.gl/1sFgML

We request you to use a mask and maintain social distancing throughout the process, as we're committed to keeping you and our executive safe: www.cars24.com/cars24-protect

1. Rc not yet transferred in buyer name
2. No response from cars24 anna nagar branch
3. Contradicting statements at every turn. All details im email trail complaint raised

1. 3rd hand car sold on dec 17th 2020. As per my consistent follow. I was assured of rc transfer.
2. But when your buyer not giving proper response they simply on july 2021 that buyer and seller agreed for rc transfer
3. This is fraud act i have email and all proofs pertaining to substantiate what i was informed
4. You give such big ads but dodge customers

transfer rc to buyer name as committed by cars24 anna nagar branch asap

multiple 40 days crossed already from dec 17th 2020

this is the very reason i paid commission or service fee to cars24.

Appointment ID [protected]
Nobody visited for cat inspection even after paying 49 rupees, the person just called up and took car no, and updates in records that car inspection started.. Customer care didn't took action even after several call, not sure what would they do with customers after selling the car..

I have booked Honda Amaze car from cars 24 app on 19th July 2021. I have paid Rs. 2999/- online and booked slot for inspection of car at my doorstep on 21st July 2021. But l didn't get car at my address on scheduled date and time. So I requested call back from cars 24 app. After some time I got call from cars 24 representative checked system and informed me that no driver is available for car which is to be sent at my address. and told me that tomorrow means 24th of July car will be sent and call get disconnected. On 24th I again requested callback from cars24. That time representative asked me what you have decided about car ? I told her that I didn't get car for inspection yet. She told me car will be sent to you on 29th of July but l asked to send it by 24th July itself. Still today no call or message regarding my car booking. Regarding same I already mailed on cars24 e-mail. It's worst car's 24 have no care or value about my time.

Please stop calling me every week to find out if i am going to sell my car. I have requested a DND on your call center number and yet you do this. Besides the DOT of Indian Government has issued warning against tele marketing on the July6th. refer the Business daily on July 6th. You are really testing my patience.