CARS24 Services Complaints & Reviews

I had book car for test drive. Test Drive not provided on the requested date. there is no prior initiation give that test drive is canceled. totally a waste of time. now asking for refund which is not yet done. Please provide me the refund on urgent basis. All are frauds unprofessional people. pathetic service.

I have sold my car DL3CAK7566 to Cars24 dated 17thFeb 21.My car RC not yet transferred after 190 days of sale & still awaiting. Please provide detail of my RC transfer ASAP & confirm at:
[protected]@rediffmail.com
Thanks,
Sonali Chakraborty
M-[protected]

Hi Team,
It's quite painful to inform you of all that I have been getting harrassed by CARS24 for last 6-7 months. They are in the habit of calling me everyday anytime and checking my patience. I have initially I have told the executives mANY TIMEs that I don't want to sell any car and asked to update their data but unfortunately these bloody ### are not ready to change.
Today only I have received a call again from [protected].

I was about to shout and abuse but the guy disconnected my call.

I request you team to kindly take strict action on this team so that they are not able to create problems in future.

I also want to know the status once any action is taken and what action has been taken, kindly let me know.

Thank you,
Amit Pandey
[protected]

I'm receiving their calls daily asking me to sell my car.
I told them numerous times asking not to call me.
Its nuisance.
I'll take this up to consumer forum if I even receive one more call from Cars24

I registered for sale my WagonR model 2006. I got SMS that it's valued between 39 to 48K .
I visited nearest Car24 office at Tirumalgherry, Hyderabad . The concerned staff were helpful and polite. I have no complaints against them. They did all the formalities and told me that the auction amount will be known soon. I got SMS price code C24 9861.
Finally when they quoted me the value of the car at scrap value of 30000 excluding their charges. They told me that the offer is valid until 24aug 1200 hrs only.
I told them that as per SMS from Cars24 says the min sale value is between 39253 to 48000K and it may go upto 16pct further depending on condition of the vehicle.
My car is well maintained and it is in good condition.

I am surprised how the company can invite the customer which such kind of SMS and not stand by their own commitment, which is against the principles of business ethics.

I want a responsible head of the company to reply to me and keep up the offer given in SMS and revalue as per car condition.
My APPT ID [protected].
Expecting positive reply in respecting your own commitment which was sent through SMS.
I hope your esteemed company respects customers genuine complaint with sincerity.

-First of all test drive is less than 20 minutes
-Relationship Manager, never is available you have to call the call center to send him a reminder to reply back
- they dont have. A customer service team just people who answer the phone to say “ we have raised your concern and someone will get in touch”
- Finance team is incompetent! They didnt know what’s the bank process! I had to deal with the bank directly to get the approval
-Relationship manager is off, they dont let someone else assist you to not waste time, instead i was told to wait till he gets back from his off!!
- Relationship Manager has no clue about anything! All he does is send emails and forward
- after paying part of the downpayment to them and getting the bank approval and receiving the insurance certificate under my name, they called me a day before delivery to inform me that the car has already been sold to someone else !!!.
-Some lady called me refused to reply to my email with the reason why they didn’t deliver the car because she’s afraid to show their scam!
THEYRE SCAMMERS!!!
I wouldn’t even recommend them to an enemy! horrible experience!!!
DO NOT DEAL WITH THEM I DEFINITELY DONT RECOMMEND THEM!!!

I sold out my car on 15-Apr-2021. But till now i didn't got any confirmation regarding the RC Transfer. I already sent few mails to [protected]@cars24.com. But no response from them.

Made Payment For AUDI Q3 On 5th August 21, Car Yet Not Delivered, Unprofessional Executive Has Been Making Excuses & Delaying The Delivery.
Delivery Was Promised In 48Hrs, Its Been Over 2 #Weeks Now

I have contacted Cars 24 for sale of my car. I have paid Rs 49 for inspection. The inspection was done on 31.07.21 and they offered me a price of Rs 377000 for my car. On that day itself I informed them that the car was registered in the name of my company(LIC) and after the term of its use the car was given to me by the company but the transfer of registration was not done in my name. I have also informed them that the payment is to be given to me on transfer of registration. Now after 20 days of holding the vehicle, I was informed by your company representative that the amount can only be paid to the company.

Im getting calls on my nunber on daily basis from cars24 whereas i have asked the agents that i do not have a car so please delist my number but to no effecr

Dear Team,
I have a purchased one Royal Enfield in feb month (almost six month gone) from your cars24 moto center in EDM Mall delhi but still my RC not received and full payment already submitted in feb month at the time of purchase and very casual approach from your staff side.

At the time of bike purchased your store manager promised me to give RC in 45 days and i am still waiting and Can't even get any satisfied reply from your side, its not my responsibility seller has not come in RTO office.

look like a stolen bike

Tell me who will take the responsibility if something goes wrong.

I HAD A VERY BAD EXPERIENCE WITH CARS24

Provide my RC on immediate basis

One month ago i had shown 2 cars for selling in kundli branch, haryana.
But no response id received
very bad approach

Hello I'm Bhem Interprise a Car 24 Chanel partner,
Recently I bided for a car accident and that car comes into procurement in few minutes. In details I can see this car not matching the standard of rating shows. My request is to can canceled this bid as I did not got the sufficient time and information to think about this deal.

I'm looking for your support to resolve this issue. And avoid any kind of penalty on us.

Suggestions don't rate high rating for such car which not meets the standard/specifications
E.g. 4 start for AC which is not even working!

I'll keep this thing will not repeated in future

Thanks and Regards
Bhim interprise
Dealer code 69298

Car Cancel / Refund - Pickup Not done - Return Requested on 14th August Saturday - Pickup was on 16th August 10am to 12pm.

Audi A3 - 2018 Model in Ahmedabad

Pick up was not done nor call came. Repeatedly have complained and nothing has been done.

Sales Agent says to raise a complaint email as its central controlled so he can't do anything.

Email was also sent to care.[protected]@cares24.com

I have raised 3 complain requests over the last 48 hours and not one person has called and collected this car.

The experience has been absolutely bad. If no pickup or refund is done, I will take legal action as you have. a guaranteed pickup date and time and no calls were made.

Hi, On 13th of August, I went to reserve a Hyundai i10 Car for test drive but your app shows payt failed. Then I again made the payment but the failed transaction amount was also deducted from my account and not reversed. I mailed the proof of transactions but still hadn't received my money back. Noone is responding to the emails (cars24.com). It makes clear that you cheat the the people.

Hi,

I bought a Gixxer on 7th Jul at that time it was told that meanwhile RC transfer is been processed temporary RC (application of RC change) will be provided, now its been 1 month and no update has been shared

However I looked online on paravian website no RC transfer request has been made from bikes24 end till now URL - (https://vahan.parivahan.gov.in/vahanservice/vahan/ui/appl_status/form_Know_Appl...⇄
Don't understand concept Gov. take only 14 days (within state) to transfer but u guys are giving TAT of 90 days

Registered no [protected]
Appointment ID - [protected]

Dear Sir
I have purchased a bike Honda XBLADE from bikes 24 on 9th of july 2021.

Details are as follows

Registration Number: DL8SCU2644
Make/Model: Honda X Blade (162CC)
Fuel type: petrol
Purchase Year: 2020
Engine No: KC35EA1015145
Chassis No: ME4KC354HKA015087
While purchasing the bike i was tod that rc transfer will take around 10 days but
Its more that one month and till now my RC(Registration Certificate) is not provided to me.

I'm here to complain about my Apache 200 4v which i bought on 31 july 2021 from bikes24 . From that day and now My bike is not in good condition .on a daily basis I'm complaining about this and bikes24 members daily said that wait-wait and now the return period is over and now they raise his hands from this. From 11 August my Bike is standing in his warranty booklet provided service center address and they also do not doing anything about it . please cancel my order and refund my money

It is with a heavy heart that I am forced to return my favorite car - Elite I 20 red TN 10 AT 5051 that I bought form you on 3rd August 2021 by paying 30000RS as down-payment and remaining approved and funded through cars24 finance.

My experience with your executive has been a pain -

1. First car was a 2010 I20 I booked for test drive and came to know post driving that it had electrical and AC issues. The executive tried to sell the car to me inspite if me literally begging for it to be at least fixed from your end but he denied stating it is a long process and offered to give me a discount of 4000 rs to get it fixed from my end after buying. The second time when I asked for the test drive it had electrical flickering issues while starting the car. So my wife and I decided to cancel and try another car.

2. I had booked an Alto and the executive denied test drive saying there was no driver and that the drivers were also refusing because they had to out money for petrol to bring for test drive. It was humiliating to hear such a reason and after that he asked to go to the yard to check the car. I went to the yard and to my surprise the car had so much vibrations that it felt like I was in a massage chair set on high. Even the person at the yard who showed the car was shocked and even that guy tried to convince me to buy the car. I still denied and cancelled due to pressure from home.

3. I somehow convinced my family and gave one last try by opting for a slightly higher budget car and selected elite i20 the car in question that I am yet again forced to return. When I got the test drive or even before that I begged the executive to tell me if there were any issues and he said everything was fine. I took the test drive and since we were at a very uncomfortable point the executive and me keeping in mind that the car reading showed low fuel I took the car for a test to only about a 1/4 km and found it to be OK. I still insisted that he check for any anomalies but he said he did and then I trusted him and proceeded ahead.

After delivery I drove the car for about three days and about 50kms approximately and also out 1100 petrol. The cars clutch is getting tighter causing me leg pain and the tyres were working a little. Start / stop using sounding a weird crack when turning on and off. Fuel indicator after 1100rs of fuel still shows low fuel. I am not sure if I look like an illiterate or a fool to have taken wrong decisions as this is how I am being accused of at home. I have driven the car to a total of 106 kms to date and also filled in another 500 rs of petrol. Still the fuel indicator shows empty which leads me to believe there is some electrical issue as well.

Nevertheless, I made a big mistake choosing you and now I have requested for the car to be taken back on 6 August and no one has contacted me till date. I called customer service and they weren't able to help. I called the executive who denied help and turned me to customer service.

I have been reaching out to customer service and a Mr.Himanshu one of the managers has promised call backs and car pick up and none of that has been has happened as promised, Ticket no 241561. Everytime I call they say the case has been escalated, I believe CARS24 does not know the meaning of the word escalation. I am begging for my own money for a false promise on the car quality. I am facing humiliation at home everyday for vouching for cars24.

I kindly urge that you take my car back and refund my money and close the loan that is in process immediately. Also cancel any nach held on my account. I hope this request is reasonable given the mental trauma I am going through.

Hi Team,

I am waiting for the RTO hold back refund amount of Rs, 5000 for my car purchase through CARS24.

Its been almost one year completed for my car purchase and I have transferred the vehicle in my name.

PFA RC book for reference.

but CARS24 is not returning my holdback amount.

PFB details of the CARS24 transaction and the vehicle.

PNQ#43516
VAISHALI BIDAVE
[protected]
MH12NE2941
TATA TIAGO

I already raised this query with the CARS24 executive multiple times.

Also, sent an email to the CRS24 team the below email address, but no response till now.

Care.[protected]@cars24.com

I request you to help with this.

Thanks
Pushparaj Dhole
[protected]