CARS24 Services Complaints & Reviews

I'm here to complain about my Apache 200 4v which i bought on 31 july 2021 from bikes24 . From that day and now My bike is not in good condition .on a daily basis I'm complaining about this and bikes24 members daily said that wait-wait and now the return period is over and now they raise his hands from this. From 11 August my Bike is standing in his warranty booklet provided service center address and they also do not doing anything about it . please cancel my order and refund my money

It is with a heavy heart that I am forced to return my favorite car - Elite I 20 red TN 10 AT 5051 that I bought form you on 3rd August 2021 by paying 30000RS as down-payment and remaining approved and funded through cars24 finance.

My experience with your executive has been a pain -

1. First car was a 2010 I20 I booked for test drive and came to know post driving that it had electrical and AC issues. The executive tried to sell the car to me inspite if me literally begging for it to be at least fixed from your end but he denied stating it is a long process and offered to give me a discount of 4000 rs to get it fixed from my end after buying. The second time when I asked for the test drive it had electrical flickering issues while starting the car. So my wife and I decided to cancel and try another car.

2. I had booked an Alto and the executive denied test drive saying there was no driver and that the drivers were also refusing because they had to out money for petrol to bring for test drive. It was humiliating to hear such a reason and after that he asked to go to the yard to check the car. I went to the yard and to my surprise the car had so much vibrations that it felt like I was in a massage chair set on high. Even the person at the yard who showed the car was shocked and even that guy tried to convince me to buy the car. I still denied and cancelled due to pressure from home.

3. I somehow convinced my family and gave one last try by opting for a slightly higher budget car and selected elite i20 the car in question that I am yet again forced to return. When I got the test drive or even before that I begged the executive to tell me if there were any issues and he said everything was fine. I took the test drive and since we were at a very uncomfortable point the executive and me keeping in mind that the car reading showed low fuel I took the car for a test to only about a 1/4 km and found it to be OK. I still insisted that he check for any anomalies but he said he did and then I trusted him and proceeded ahead.

After delivery I drove the car for about three days and about 50kms approximately and also out 1100 petrol. The cars clutch is getting tighter causing me leg pain and the tyres were working a little. Start / stop using sounding a weird crack when turning on and off. Fuel indicator after 1100rs of fuel still shows low fuel. I am not sure if I look like an illiterate or a fool to have taken wrong decisions as this is how I am being accused of at home. I have driven the car to a total of 106 kms to date and also filled in another 500 rs of petrol. Still the fuel indicator shows empty which leads me to believe there is some electrical issue as well.

Nevertheless, I made a big mistake choosing you and now I have requested for the car to be taken back on 6 August and no one has contacted me till date. I called customer service and they weren't able to help. I called the executive who denied help and turned me to customer service.

I have been reaching out to customer service and a Mr.Himanshu one of the managers has promised call backs and car pick up and none of that has been has happened as promised, Ticket no 241561. Everytime I call they say the case has been escalated, I believe CARS24 does not know the meaning of the word escalation. I am begging for my own money for a false promise on the car quality. I am facing humiliation at home everyday for vouching for cars24.

I kindly urge that you take my car back and refund my money and close the loan that is in process immediately. Also cancel any nach held on my account. I hope this request is reasonable given the mental trauma I am going through.

Hi Team,

I am waiting for the RTO hold back refund amount of Rs, 5000 for my car purchase through CARS24.

Its been almost one year completed for my car purchase and I have transferred the vehicle in my name.

PFA RC book for reference.

but CARS24 is not returning my holdback amount.

PFB details of the CARS24 transaction and the vehicle.

PNQ#43516
VAISHALI BIDAVE
[protected]
MH12NE2941
TATA TIAGO

I already raised this query with the CARS24 executive multiple times.

Also, sent an email to the CRS24 team the below email address, but no response till now.

Care.[protected]@cars24.com

I request you to help with this.

Thanks
Pushparaj Dhole
[protected]

Purchases tvs jupiter on holi 28 march
still not received rc it has been 6 months

main issue my scooty is not starting i have send it to company 3 times
and still i am facing issue
warranty team, sales, vendor
all are fraud
bs ek baar ap saman khrid lo pachta tey rahogey hamesha
name
dushallohia
[protected]@gmail.com

Everyday i get 8-10 times call from different numbers of Cars24. I am not at all interested in your calls. I appeal everyone to boycott Cars24 as it is causing mental harassment by continuously on mobile if you anytime register your mobile number with them.Please add my number in the DND list and don't call me for lifetime.I am never going to sell my car to Cars24.

My name is Pranav Baluja selling my i10, got inspection done, relationship manager was sasmita digala. She wás very rude on phone
Only bcoz I told her to come straight to the point. And tell me the price of the car. She was discussing all other things with me. Finally she told me when I said I don't wanna sell my car to cars 24. That U were never interested it seems

These guys stole data and keep on calling everyday. Doesn’t have the common sense to understand that I sold my car already.
I tried registering DND for the number still these useless guys keep on calling.

I bought TUV300 in June 2021 and till date its been a headache for me to get it serviced from cars24 (under 6 month warrenty) . For even small issue they take 15 to 20 days to get it resolved.

My first service took 15 days to complete and on 4th of August i raised another one which is not even moved to next step

No SOP
No fix TAT
Zero service quality

You can approach them to sell you car but never ever buy any car from cars24 . I am legal option to punish these guys.

Yashwant Garg

Danish Siddiqui, my contact number is +91 [protected].I had shown my car Hyundai Verna 1.6 sx crdi 2019 model on 4th Aug 2020 at Gorakhpur, U.P. Cars 24 center.It was mistaken for the base model and i was given a quotation accordingly.After rectification I was told I will receive a call a day later.I am still awaiting a response.I took another appointment for today 7/8/2020.I reached the centre at 10.15am.It was closed.They said it will be closed for today.I drove 50kms all the way to your Gorakhpur centre.This is so unprofessional of you!.

The inspection executive from Attapur branch has put up a wrong inspection on my vehicle. Stating it as a water logged . Although I asked him for a justifiable reason he did not give any.
The water stains were due to washing and the executive has booked them as a waterlogged vehicle.
I request to the higher management to have a proper cross check on the executives who without any specific reason declare any wrong inspection about the vehicle

Dear All,

I booked a car using car24 website and paid 2999/- . i was promise for test drive which never happened. after utilizing the fund for 7 days. my request was auto cancel and i was informed that the car is already sold. how is that possible. after making 100 call and many email i never got any reply from CAR 24. horrible experience. no one is even acknowledging my complaint. need the same car

I took Car on Jul 22nd and I did raise return request 9 days back. Still no one reached me to collect vechicle. How long Car24 team will take time to pickup vechicle. In policy mentioned money will back in 7 days but already crossed 9 days. What action should I take? I have raised ticket 229017. Have Car24 team looking on this ticket.

Hi Team,

This is a grievance in regards to the SMS i receive from CARS24 asking to reschedule my appointment where as i waited for almost 4 days from the time i booked the slot. Right on the scheduled slot i receive SMS asking to reschedule an appointment.

This is Pathetic! you guys think our time is useless making us wait for 4 days and then this is the outcome. If you are really incapable of handling the appointment...

We're Sorry that your NISSAN MICRA ACTIVE could not be inspected on Aug 04, 2021. Request you to Reschedule your CARS24 appointment here: www.gs.im/n/cdzxLMHtcaZ. If we are unable to inspect your car, Refund will be initiated within 3-4 working days.

We're Sorry that your NISSAN MICRA ACTIVE could not be inspected on Aug 03, 2021. Request you to Reschedule your CARS24 appointment here: www.gs.im/n/LUoaPvnhV28. If we are unable to inspect your car, Refund will be initiated within 3-4 working days.

Give reason for this massage
If you're not interested close the company.

I sold my Toyota Corolla Altis to cars24 on 23rd January 2020, its been more than 16 months and the vehicle is under my name and I got to know this when I received a traffic challan in july 2021 of the same vehicle that I sold to cars24 on 23rd January 2020.
This is just not right and I request cars24 to either transfer the car within a week or else technically its still my property so return it back.

VERY DISAPPOINTING!!!

My RC not transfer till date and no one support and response by emails and customer care..

I have sold our vehicle Maruti Swift dzire vxi with vehicle number KA50Nxxxx on 21-November-2020 to CARS24 Services private Limited(Appointment Number: [protected]) in Bangalore Sarjapur road branch.
As per the initial agreement from cars24, it was informed that within 90 days, name in RC will get transferred with the new owner. We have been waiting for eight long months for Change of RC name and still cars24 is forcing me to wait for another 3 more months!!! I was keep follow-ups with Cars24 for about the RC ownership transfer and every time they are giving the same response- They don't have a buyer. Hence I have requested them to 'If you are unable to find any buyer for the car then you have to change the RC ownership to 'CARS24' instead of keeping it in my name' but they are not giving any positive responses.

I have booked Nissan Sentra 2018 on 27. 07.2021 I have paid 300 aed as booking fee... Next day I had road test... I liked the vehicle and I had paid token amount 1000 aed through the link send to my mail ID... Relationship manager texted me to send visa, emirates ID bank statement etc I have forwarded all document within 1 hr...
After this there is no call or response from this relationship manager... I have called customer care number when enquired understood relation ship manager to whom I was dealing has left the company... Also I was informed that another relationship manager was assigned and he will be calling me... It's been three days I haven't received a call, also I have asked to refund all payments which I have done that also not done so far

I once registered in CARS24 to sell my car and was not satisfied with the negotiations, hence dropped the idea of selling after inspection. Ever since that I keep getting phone calls from CARS24 atleast 4-5 times a week. It's highly infuriating and on top of that I'm unable to block the calls since they contact me from different numbers every single time. Kindly stop contacting me. Can't tolerate this anymore.

Repair estimate bill sent on 20.07.2021 and 2 days once calling their customer care and asking updates no response from them. Very worst experience. Vehicle Number TN07CM7976