CARS24 Services Complaints & Reviews

I do not have a car to sell but Cars24 keeps calling again and again from different numbers during odd hours and on weekends too.
Stop harassing.

Such unethical businesses should be shut down and governing bodies should take action.

I had visited Cars 24 more than 6 months back to sell my Mercedes. The deal did not go through. However, the trouble and irritation from your Organization is unmatched! I shocked how consistently one can irritate anyone for months! Without exaggeration, I receive more than 15 calls a week from Cars 24, asking the same thing - Do I want to sell a car? Inspite, of requesting multiple times to put my number on DND, it has not worked as I guess my number has been circulated to all possible centers of Cars24 (or maybe the central unit). I would never want to deal with Cars24 and would suggest all others to do the same if this continues!!!

I am ved saoji I sell my car hyundai grand i10 on 10 August to Aurangabad cars24 office your respective team says that RC tranfer within 120 to 180 days but my car RC not transfer after 220 days and every time your representative says that RC tranfer is in process

Receiving spam calls every few days. .totally annoying. If you guys think its a marketing strategy, you are wrong. .this type of calls will decrease your brand value further more. Please don't call me.

I was not clearly explained the process about NOC documents from the bank.
I expected that the service boys to check whether the hypothecation was removed and whether they require a recently validated NOC from the bank. I was told about the same after the deal was finalised and made to go up and down to get a newly validated NOC & form 35 from the bank.
I also expected your customer services associates to be more courteous, while dealing with customers specifically Sachin Kajal who is the associate who dealt with me. He was quite rude and casual in dealing with the situation.

Further, you charge instant payment charges while you make the customer wait for 2 - 3 hours to credit the payment

You need to be more authentic while making customer promises as I felt that you guys committed something and did not accurately deliver on your promise

We purchase a car on 23 mar 2021. Inthe report front tyres 50% good condition but we observe after came home, those tyres were with air bubble and fitted with tube. It's shakes the total car when driving.
We need justice .

Dear Team
I took car from car24 on feb 2020.
Post that lockdown happen in Mumbai.
I have not collected my original RC.
Mr Lalit tukaram hatpate emp number 15605 has took my original RC for transfer to my name. I have committed to pay fee after that. But now mar 2021 they are saying my file they arr searching and RC not found after continues follow-up of 1 year.
Now i am i cant take my car out.pls help.

Sir,
I sold my WagonR registration no. DL5CD9115 with a valid insurance up to March, 2022 but you deducted the insurance amount Rs.1416/- from my final amount. Your executive Salim told me at the time of delivery that please don’t stop the delivery because of this. I will get you the refund within 24 hours. I didn’t get my insurance money refund yet. You told me that it will take only 24hours on 18th March. Toady it is 23 March.
How long it will take?

I have sold my car through cars 24 in jan 2021 and party peshi done on 4th April 2021, my amount of rs. 10000 not refunded by the company. I have complained so many times but no response from the company.

I have sold my car to cars24 2 years back, was waiting for transfer of RC, its been 2 years and am getting Speeding challan (2 till now), informed them the same they have cleared the fine fine, after receiving second speeding challan, when i asked why still Rc is not transferred they answer is we don't know anything approach legally and this was said by the manager of the Branch (Habsiguda Hyderabad).

Please give me a solution for this

After submitting form 35A and NOC from finance bank in February 2020 its been a year my remaining hold back amount of 16500/- inr not received year. and CARS24 Services Private Limited claiming we have only 8500 holdback amount though i have submitted proof of mail that clearly shows that my hold back amount was 25000/- inr. called customer care[protected] &[protected] about 25 times and raise complaint on mail (care.[protected]@cars24.com) 10 times since last one year and every time i was told that you will receive a reply from CARS24 SERVICES but not received a call or mail yet.

Hi,

I got my car scrapped from Cars24 as it was 10 years ols. At time of selling i was promised i will get chassis plate and Scrap letter with which i can get my Road tax refund.
I have been constantly following up with them for Scrap Letter/ Certificate which i can use to get Road tax refund and Discount on purchasing new car...they are denying now that they can not provide the same.

My car had a challan at the time of selling and i paid them the amount to get it away... still i checked the challan is showing up on my name.. I contacted costomer executive on Cars 25 (Rajesh) but he could not provide any information and denied any certificate saying that not the policy... at the time of buying they had promised everything..i have proofs and really disappointed..
It seems they have not scrapped the car & sold the car and someone else is using it. Really disappointed..please dont go with Cars 24 its a fraud company...

Cars 24,

I have made bounced emi payment through paytm and same day emi has deducted from my hdfc account.

Statment screenshot attached.

Please check at your end and refund the same.

Regards,

I have asked the CARS24 people repeatedly to stop calling me but almost every day I receive calls asking if I want to sell my car.
I don't even own a car. I am fed up with these calls disrupting my day.

I am your old customer, I have taken a car from you and apart from this, i have made more people to be your customer. My financial condition is not good, so I am asking you again and again for Charges waive off. It is not right for you to stay on such insistence. I also understood your problem when your Yes Bank was closed. Therefore, you should also understand my problem and do the charges waive off and apart from this, next time i will make your payment ahead of time. Please waive off the charges this time.

Your collection Executive (+[protected] threatening me and is whatsapp massage me for EMI this morning at 6.51 AM. Your attitude is not good at all, you people are harassing me and your Executive threatening me to send me a notice of Rs.5000/-.

Please help me in this.

Hey nonsense irresponsible male/female.
Why do you disturb my life by calling on my number? Who told you to call me for car?

Dear Sir,

This is Kuldeep Singh partner of sk Central Motors in Lajpat Nagar (ID No. 58989).

I am your Channel Partner from last many years and till date I have purchased 26 cars approx from your company and spent time on approx 400 cars on bidding. I have followed all your terms and conditions and all the cars successfully transferred. Till date Approx 3-4 cars I have backed out and as per your terms and conditions I have also paid Rs.10000/- per car. I have also stated my reason of backout on almost all the cars and the same was accepted by you.

Last month I purchased 5 cars on the same day from your company and the payment was also made the very next day. Many times I gained profit and many times I suffered loss from your company. Many times I came to know that you purchased cars on handsome package from customers but on your App it was reflecting lower than what you purchased. Anyways this is part of Business.

Two months back, I backout on the bidding on FIAT LINEA. I also paid backout charges as per your terms. Suddenly, I received threatening call from Mr. Jason on 27th February that I have to purchase my last backout car (Fiat Linea) else my app will be deactivated. I was surprised to receive the call after two months of my backout on FIAT LINEA. In the meantime, I had purchased approx 5-6 cars also after backout on FIAT LINEA. The call seemed alarming and not justified.

I suffered huge loss due to sudden deactivation on my account. I could not raise ticket ID of my purchased cars and could not further work on challan clearance, signature mismatch, transfer of ownership etc. I am not getting any suitable reply from your employees also who are authorised for my helpdesk. This is not considered to be good business relationship and I regret to say about ill-treatment of your employees with the Channel Partners.

You are advised to activate my account else refund my security money of Rs.10000/- and Rs. 5000/- for each purchased un-transferred car as I cannot transfer because of deactivation of my account.

Hope you will close the matter ASAP.

Regards,

Kuldeep Singh
Mob [protected]

Dear Sir,

This is Kuldeep Singh partner of Central Motors in Lajpat Nagar (ID No. 58989).

I am your Channel Partner from last many years and till date I have purchased 26 cars approx from your company and spent time on approx 400 cars on bidding. I have followed all your terms and conditions and all the cars successfully transferred. Till date Approx 3-4 cars I have backed out and as per your terms and conditions I have also paid Rs.10000/- per car. I have also stated my reason of backout on almost all the cars and the same was accepted by you.

Last month I purchased 5 cars on the same day from your company and the payment was also made the very next day. Many times I gained profit and many times I suffered loss from your company. Many times I came to know that you purchased cars on handsome package from customers but on your App it was reflecting lower than what you purchased. Anyways this is part of Business.

Two months back, I backout on the bidding on FIAT LINEA. I also paid backout charges as per your terms. Suddenly, I received threatening call from Mr. Jason on 27th February that I have to purchase my last backout car (Fiat Linea) else my app will be deactivated. I was surprised to receive the call after two months of my backout on FIAT LINEA. In the meantime, I had purchased approx 5-6 cars also after backout on FIAT LINEA. The call seemed alarming and not justified.

I suffered huge loss due to sudden deactivation on my account. I could not raise ticket ID of my purchased cars and could not further work on challan clearance, signature mismatch, transfer of ownership etc. I am not getting any suitable reply from your employees also who are authorised for my helpdesk. This is not considered to be good business relationship and I regret to say about ill-treatment of your employees with the Channel Partners.

You are advised to activate my account else refund my security money of Rs.10000/- and Rs. 5000/- for each purchased un-transferred car as I cannot transfer because of deactivation of my account.

Hope you will close the matter ASAP.

Regards,

Kuldeep Singh

Dear Sir,

This is Kuldeep Singh partner of Central Motors in Lajpat Nagar (ID No. 58989).

I am your Channel Partner from last many years and till date I have purchased 26 cars approx from your company and spent time on approx 400 cars on bidding. I have followed all your terms and conditions and all the cars successfully transferred. Till date Approx 3-4 cars I have backed out and as per your terms and conditions I have also paid Rs.10000/- per car. I have also stated my reason of backout on almost all the cars and the same was accepted by you.

Last month I purchased 5 cars on the same day from your company and the payment was also made the very next day. Many times I gained profit and many times I suffered loss from your company. Many times I came to know that you purchased cars on handsome package from customers but on your App it was reflecting lower than what you purchased. Anyways this is part of Business.

Two months back, I backout on the bidding on FIAT LINEA. I also paid backout charges as per your terms. Suddenly, I received threatening call from Mr. Jason on 27th February that I have to purchase my last backout car (Fiat Linea) else my app will be deactivated. I was surprised to receive the call after two months of my backout on FIAT LINEA. In the meantime, I had purchased approx 5-6 cars also after backout on FIAT LINEA. The call seemed alarming and not justified.

I suffered huge loss due to sudden deactivation on my account. I could not raise ticket ID of my purchased cars and could not further work on challan clearance, signature mismatch, transfer of ownership etc. I am not getting any suitable reply from your employees also who are authorised for my helpdesk. This is not considered to be good business relationship and I regret to say about ill-treatment of your employees with the Channel Partners.

You are advised to activate my account else refund my security money of Rs.10000/- and Rs. 5000/- for each purchased un-transferred car as I cannot transfer because of deactivation of my account.

Hope you will close the matter ASAP.

Regards,

Kuldeep Singh
Mob [protected]

I have booked an appointment for 6 march 21 fees deducted from my account but nobody showed up..again i book an appointment for 8th march 21 .49 rs deducted from my account..still your company msging me for appointment fees.take strict actions or will take this matter to consumer court as you people are doing fraud