CARS24 Services Complaints & Reviews

Hello Team,

I have purchased car on 11th Jun. Before car delivery I have raised couple of concerns on car condition to Mr toufiq. He promised me by Wednesday (16th Jun) day he can arrange the technision to address my concerns. Which is not happend, I only called him asked. He suggested to raise a complaint.
I have raised a complaint against my issues. But with our resolution the complaint got closed. Again I raised one more complaint which is also closed. One one reached out simply closed the ticket.

In between on Sunday I received a call from cars24 and she suggested that you can fix the issues on my own with nearby any service center then she can reimburse. Same time I asked for confirmation mail. She has not sent.

If I want to reach out to you people. There is no way to speak with you I need to wait until you people call back.

While delivery of my car I received uncleaned car. This is not fair at all.

Please some one address this. Other wise pls arrange for return policy .

Worst service I ever had... sorry to say this.
Show quoted text
Ticket id#175691/ 175717/ 178355/ 180027.

RC transfer work still pending of
HYUNDAI SANTRO CNG 2012. Called many times on toll free no. Still no one reply.
(Hyundai santro HR51AT5760)

[protected]
This is my appointment I'd
I have paid inspection charges and schedule inspection door step.
It was scheduled for today. I was waiting for so long. 3 times I called on call center they assured me that some one will come. At 2.10 pm I called back to inform that no one hae turned so far the representative of call center informs me that no one is going to come. What kind of service you are doing? You are taking money and making people fool? I shall Lodge complaint against your company if I find if it scam. I will expose this scam.

Today I have booked an appointment for inspection at 11:30-1:30 but no one came to my location for the inspection. In the morning he had called me but all the time person is not available for picking up the call. I had a word with your customer service executive to told that inspector person to give me a call back but they didn't do that thing as well. I have paid Rs. 49/- for the inspection, money is not the matter but your services are not satisfactory. I highly disappointed with Cars 24 services.

Thanks
Pallavi Das

Purchased i10 from cars24 in Feb 2021. Due to lockdown I didn't drive for 1 month after purchasing. When I started drive day 1 its key stop working, then I used other key. I have found their clutch plate is damaged, gears are not smooth making trouble not working properly. Rear camera display also Missing. And major problem battery issue, which is discharged in every 2nd or 3rd day. Whenever I stopped the car it's battery got discharged & it's unable to start without pushing the car. It is my one of the life's worst experience with cars24. It's being suspicious that before delivery of the car the things got changed. They are fraud & not picking up my phone.

Cars 24 offered me an amount and I’m agreed with that. I deleted the all adds for sale my car in all online platforms. Now the cars 24 not contacting me. I called them many times for the complaint . They are not taking any action. Do something or just inform any updatings.

Dear car 24 your pickup boys who take car from client to drop it to cars 24 office the time between delivery and pickup they take car to the mechanic direct and remove the soil which fittted on silencer and sell it to the mechanic @price of 3000 on each car which make car silencer damage and effect pollution due to which car quality get lower and the customer purchase car from cars24 had to face the problems against it it is request to the MD of cars24 please take a serious action against it because all staff has the information and they pay to them also

It's been 193 days i.e., since 8th Dec 2020, I sold my Car to Cars24 and to date RC is not transferred. Post several complaints they ignored my complaint. As per policy of CARS24 the RC should be transferred within 180 days, but it's been 193 days and no action. Though all the operational activities are going on in Telangana but still, RC is not transferred. Before selling they said it's 90 days and later said 120, then said 150 and now 180...

Appt I’d [protected]
Refund my amount

Cars24 is sending me sms for doing payment and selling my car, but i dont have any car . Please see below copy of sms.
1 . Payment of INR 49 for home inspection of your CHEVROLET BEAT is pending. To complete the booking of the appointment click here:
Via UPI / wallets : https://rzp.io/i/aItrcAscoz
Via netbanking / cards : https://cr24.page.link/ZLYQJn4dVMfa8tRt6
Note: This link will expire within 20 mins.
Team Cars24
2.Dear SIR, please ignore the previous SMS. The correct web estimate of your CHEVROLET BEAT is between Rs.85495 to Rs.100306. Most of CARS24 customers got a HIGHER PRICE after car inspection. Book Inspection TODAY: www.gs.im/n/Bu7j5rTBnIa

And many more calls also. I have already warned them but they are again calling and harrashing.

Regards
Pankaj mandal
Mob-[protected]
Halisahar west bengal

I am padmaja Sold vehicle Hyundai eon on 12 th June 2021 with token amount 1rupee as I was unable to provide documents I asked your team to return on 14th June but there is ko response
Team is not at all responding
Please help us in getting back vehicle

I sold my old car 1 year back and your telecallers are calling me till date. thrice a day. i have even tried abusing them but it seems you guys have no provision for unsubscribing anyone from the list.

Pathetic telecalling harassment.

Customer reach to the branch for the inspection and he gave the same no. for the checkin the branch hostess he change the id without any reason . which is not allow to do these, because as per cars24 noms the customer should give the appointment no. Branch -Riddhi Siddhi Circle CAR DETAILS-AVEO/2018 CUTMR NAME -NAMAN

Dear Team
CARS24 is comparing CARS with HUSBAND in their advertisements which is completely unethical.
Infact how they can compare Husband with car.
In one of the advertisement they did too much "7 DIN ME HUSBAND WAPAS".
With all due respect - How ridiculous that a female is talking about changing of husbands in every 7 days if not satisfied.
This is not the culture what INDIA teaches.

I sold my vehicle Hyundai Santro UP16 P 4917 to Praveen via Cars 24 on an agreed price of 85000/- (Transaction ID BLR#23308)

I received a sum of 70, 000/- from Praveen in the presence of the Cars24 agent Harish (Phone number [protected], email ID: Harish.[protected]@cars24.com)

I have been told that 7000/- RS will be held back for getting the NOC etc.
Rest 8000/- will be refunded back once the NOC is received.

I have provided all the necessary documents from Banks etc to help cars24 and buyer for a smooth process.

I am attaching the agreed price details and the mail from Harish regarding the repayment of 8000/- Rs

Tts being more than 6 months now and I was told that NOC was not received!

I cross checked with the buyer Praveen and he told that the vehicle ownership has been changed (as he received NoC etc) .

He told me that he has paid all the remining money to cars 24 2 months back!

Can you help me to get my money? What are the legal options I have?

Hi Team,

I have sold my Ford Fiesta 2009 model - AP 35K 3344 ON 28th Jan2021 and I have told that 2-3 months the hold back amount (party peshi) will be released. I have not received any call till date and I have been following up with Ibrahim more than 10 times for the follow up every time he is saying that he has sent a mail, but still no payment is processed. I was also charged additional 1180 + 1180 to remove the hypothecation and also transfer so that I need present in person for the formalities.
May I know the reason why there are no proper updates and Ibrahim is talking very rudely when even I do the follow up.

Regards,
Manmohan Javar

I have sold my Grand i10 NIOS to CARS 24 Vikaspuri Branch on 14 Mar 2021. But RC transfer has not been completed till today 26 May 2021.

I wanted to sell my Maruti Vitara Brezza. The customer care team called me and the price was finalized. They informed me that they will update the status on Monday i.e 24.05.2021. I received a call from them mentioning that I've already requested for RC transfer on the online portal and hence they won't be able to close the deal.
Upon informing them that there is nothing done from my end they had no answers. I checked the online portal and found that the RC transfer request has been initiated by one of their agents, Daniyal Ahmed which was traced by the number registered in the portal. This is certainly a breach of privacy and trust where the company is blocking the car RC transfer without informing the owner and it cannot be cancelled because there are charges attached to the transfer. I need you to kindly look into the matter ASAP else this would incur bad consequences for the company that might spoil the reputation.

Kindly stop yr tv advertisment immediately which is fully immoral, two ladies are saying they will use care for 7 days regioursly and if not satisfied we will return the car And We will use this practise to our Husband, use them for 7 days and if not liked, change the husband. how stupid and immoral this adv. if men say it on advt so, there would we a storm on Nari or Mahila ki garima par attack. stop that adv. pl

I bought Hyundai i20 magna on 30 March from Kanjurmarg branch of cars_24.(mh04.dw.8201 From last whole week I'm suffering from the damaged parts of vehicle and I haven't derived it not even 200km and it has stopped suddenly in last week. I took it by toying to the nearest garage and found batteries one cell is damaged and it is not giving proper supply so I bought new battery. But, after that too it didn't start. I started communicating your branch officials who were there while buying. They were not responding and finally they told me to talk with the person who handles warenty issues. But he is not recieving my call from last 5 days i.e. from the time I got his number. Meanwhile I garage mechanic told me that ecm is not working and he tried to repair it and it didn't work. Still from your branch I'm not getting any responsible approch. So finally I said to the official who sold me car that, I am not happy and feels scammed with your service. And, I said I'll tell everyone not to buy from your side, then that official gave me another number of the official who was not recieving my call just now. How it can happen from your firm. Your service says you can return in a week if you don't like under 500 km. This car had run less than 200km and has huge problems, it is not less than hell. Please help me out.. this is the worst experience.