| Address: G-14, R K Plaza, Railway Road, Hapur 245101 |
Dear Sir,
I was looking for a suitable car for my personal use. In today's time CARS24 is a reaputed and Trustable name to buy and sell used cars, that's why I installed CARS 24 App and started a search there. Luckily I found a Car that I liked and started the process to buy the same.
Details of Car as follows:-
2016 Mercedes Benz GLA Class 200 CGI Spotrs Manual
23932 Km | 1st Owner | Petrol
Offer Amount Rs. 2, 00, 000 (Two Lakh Only)
I paid the booking amount Rs. 999 via (UPI) HDFC Bank and chosen PIK UP on 04 July, SUNDAY from CARS 24 - GIP MALL, SECTOR 38, NOIDA.
ORDER ID #NSJ2BU,[protected], 2:30PM
Balance Payable amount was 1, 99, 001 (One Lakh Ninety Nine hundred One Rupees Only)
In a few hours I received a call from Cars 24, the authorised person informed me regarding Car and Finance offers, I was shocked when he told me the balance amount payable is Rs. 19.90 Lakh. I clearly communicated to the person that the car was purchased at Rs. 2 Lakh but he denied the same. After that I visited the app again and found CARS 24 TEAM has made manipulation with the Deal that was confirmed.
You are requested to look into the matter.
Aug 6, 2021
Complaint marked as Resolved
CARS24 Services customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2021
CARS24 Services Customer Care's response Hello Saurabh,
Hope you are doing well.
We apologize for the inconvenience caused. Could you please share your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?
Thank you and have a good day ahead.
Regards,
CARS24 Team
Hope you are doing well.
We apologize for the inconvenience caused. Could you please share your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?
Thank you and have a good day ahead.
Regards,
CARS24 Team