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CARS24 Services Complaints & Reviews

2.5
Updated: Dec 16, 2025
Complaints 1416
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628
Unresolved
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CARS24 Services reviews & complaints page 37

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P
Pratyushji
Jul 3, 2021
Resolved
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I am going to file a complain against u guys for not attending and replying to my emails and my posts on your fb page.
Give me my RC
Cars24 has CUSTOMER support just for namesake. It has been almost 3 months now that I have purchased a car from them and these guys have still not given me the physical RC, These people who reply from [protected]@cars24.com don't even check the status of the RC and blame the RTO and Covid for no reason.
Look at this email guys... Today on 1st July, He is telling me that RTO is yet to resume services. DELHI was unlocked more than one month ago and this ediot is telling me after the RTO is functional he would hand it over to me in 7 days.
Note this that RTO had printed my RC on 5th June and dispatched on 9th June.
Now also after 20 days on 1st July this ### guy is giving false excuses and blaming the RTO.
What will the RTO do after dispatching the RC..Who took the responsibility to handover the RC and why still a CUSTOMER is waiting for your replies which takes atleast 2 days to hear a nonsense reason.
The RC was dispatched on 9th June and still it is not been handed over to me as promised by Cars24. What kind of service is this
DL1CN5278 RC Status
Aug 12, 2021
Complaint marked as Resolved 
CARS24 Services customer support has been notified about the posted complaint.
Jul 04, 2021
Updated by Pratyushji
Please do something better. I AM ALREADY TIRED OF CONTACTING THEM, Do u a think a customer support who didn't even check that RC has been dispatched from RTO on 9th June and writes confidently on the email that DUE TO LOCKDOWN RTO IS NOT FUNCTIONING
Verified Support
Jul 05, 2021
CARS24 Services Customer Care's response
Hello!

Hope you are doing well.

Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team
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    Chandu Nalluri
    from Hyderabad, Telangana
    Jul 1, 2021
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    Sold the car but ownership has not changed even after 6 months

    Hi Team @ Cars24,
    I have sold the vehicle in the month of Nov-20 and it was agreed between us to have maximum 6 months to change the ownership of the vehicle.
    Even today, the vehicle is on my name and i am getting the messages on the Traffic Violations.
    This is absolutely not acceptable and requires your attention to this matter immediately.
    Name - Nalluri Chandra ShekarVehicle Reg. No. - AP 10 AY 3114Hyundai...
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    Madhukar Walkar
    from Mumbai, Maharashtra
    Jun 30, 2021
    Resolved
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    Resolved

    कार ट्वेंटी फोर कडून मारुती आर्टिगा 2016 कार एक महिना अगोदर विकत घेतली आहे या कारला मागे आणि पुढे सेफ्टी गार्ड होते गार्डस cars24 ह्या कंपनीने काढून घेतली आहे कार शो करते गार्ड होते कारण की कार मी कार ट्वेंटी फोर अगोदर घेतली होती परत मी खरेदी केली आहे गार्ड काढून घेतले आहे एक महिना झाला दररोज फोन करत आहे अजून पर्यंत मला गार्ड दिले नाही तरी मी आपणास कम्प्लीट करत आहे लवकरात लवकर नोंद घ्या नाहीतर कंजूमर कोर्ट मध्ये कंप्लेंट नोंदवत आहे. किंवा सोशल मीडिया वरती पोस्ट करणार आहे
    Aug 12, 2021
    Complaint marked as Resolved 
    CARS24 Services customer support has been notified about the posted complaint.
    Verified Support
    Jul 01, 2021
    CARS24 Services Customer Care's response
    "नमस्कार साहेब,

    आशा आहे तुमचे उत्तम चालले आहे.

    हाय! होणार्‍या गैरसोयीबद्दल आम्ही दिलगीर आहोत. आपण कृपया आपल्या संपर्क तपशीलासह आपली विस्तृत चिंता देखील संपर्क[protected]@cars24.com वर सामायिक करू शकता, जेणेकरून आम्ही या प्रकरणात लक्ष घालू आणि आपल्याला अधिक चांगले मदत करू शकू?

    धन्यवाद आणि पुढे एक चांगला दिवस आहे.

    विनम्र,
    CARS24 कार्यसंघ "
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      S
      Saurabharora0705
      Jun 30, 2021
      Resolved
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      Resolved

      Address: G-14, R K Plaza, Railway Road, Hapur 245101

      Dear Sir,
      I was looking for a suitable car for my personal use. In today's time CARS24 is a reaputed and Trustable name to buy and sell used cars, that's why I installed CARS 24 App and started a search there. Luckily I found a Car that I liked and started the process to buy the same.

      Details of Car as follows:-
      2016 Mercedes Benz GLA Class 200 CGI Spotrs Manual
      23932 Km | 1st Owner | Petrol
      Offer Amount Rs. 2, 00, 000 (Two Lakh Only)

      I paid the booking amount Rs. 999 via (UPI) HDFC Bank and chosen PIK UP on 04 July, SUNDAY from CARS 24 - GIP MALL, SECTOR 38, NOIDA.
      ORDER ID #NSJ2BU,[protected], 2:30PM
      Balance Payable amount was 1, 99, 001 (One Lakh Ninety Nine hundred One Rupees Only)

      In a few hours I received a call from Cars 24, the authorised person informed me regarding Car and Finance offers, I was shocked when he told me the balance amount payable is Rs. 19.90 Lakh. I clearly communicated to the person that the car was purchased at Rs. 2 Lakh but he denied the same. After that I visited the app again and found CARS 24 TEAM has made manipulation with the Deal that was confirmed.
      You are requested to look into the matter.
      Aug 6, 2021
      Complaint marked as Resolved 
      CARS24 Services customer support has been notified about the posted complaint.
      Verified Support
      Jul 01, 2021
      CARS24 Services Customer Care's response
      Hello Saurabh,

      Hope you are doing well.

      We apologize for the inconvenience caused. Could you please share your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

      Thank you and have a good day ahead.

      Regards,
      CARS24 Team
      Hello Saurabh,

      Hope you are doing well.

      We apologize for the inconvenience caused. Could you please share your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

      Thank you and have a good day ahead.

      Regards,
      CARS24 Team
      Hello Saurabh,

      Hope you are doing well.

      We apologize for the inconvenience caused. Could you please share your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

      Thank you and have a good day ahead.

      Regards,
      CARS24 Team
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        A
        akp.1963
        Jun 30, 2021
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        Address: 946/3, Bhimeswar Lane -19, Mahatab Road, Bhubaneswar-751002

        Relying with our Ad for sale of my Car I contacted you. and took my car for inspection.It was properly inspected and uploaded for inviting bid to sale. In the 1st instas told that, the price quoted by a customer wasRs 42000/- to which I agreed wince I wath out insisting for any bargain to increase the price. ( which normally customers do) . I was given instantly Rs1000/- and told that I shall be getting Rs 31000/- more and rest Rs10000/- I shall be getting after the transfer of vehicle in the name of New purchaser.
        I purchased the Vehicle No MP04 CB 2197 from Bhopal when I was serving there. since then I was transferred and now staying at Bhubaneswar. since I am staying at Bhubaneswar I sold my car at Bhubaneswar Car 24. at the time of sale I was never told that I had to appear before the RTO Bhopal for making due transfer process complete. Had I been told like that I would have never sold the car through Car24. This is a sheer harasment of Customers and you are in the habit not disclosing the fact at the time of negotiation. By suppressing of facts, you are dealing with your customers . These are absolutely unethical. I might come to Bhopal if you pay me the Journey charges in flight along with hotel accommodation.Or else you return my Car in my address at Bubaneswar. I will refund you the money received.
        I feel your company lack commonsense by saying for party pesssi for a sale of CAR at Rs 42000/- . This is absolutely absurd. You pay me Rs 1000/- or give me my car at Bhubaneswar.

        A K Patra
        [protected]
        MC-04-CB-2197
        Plot No 946/3
        bhimeswar Lane-19, Dr Alaka Das lane, Near Lingaraj Residency,
        Mahatab Road, Bhubaneswar-751002
        CARS24 Services customer support has been notified about the posted complaint.
        Jun 30, 2021
        Updated by akp.1963
        Relying with our Ad for sale of my Car I contacted you. and took my car for inspection.It was properly inspected and uploaded for inviting bid to sale. In the 1st instas told that, the price quoted by a customer wasRs 42000/- to which I agreed wince I wath out insisting for any bargain to increase the price. ( which normally customers do) . I was given instantly Rs1000/- and told that I shall be getting Rs 31000/- more and rest Rs10000/- I shall be getting after the transfer of vehicle in the name of New purchaser.
        I purchased the Vehicle No MP04 CB 2197 from Bhopal when I was serving there. since then I was transferred and now staying at Bhubaneswar. since I am staying at Bhubaneswar I sold my car at Bhubaneswar Car 24. at the time of sale I was never told that I had to appear before the RTO Bhopal for making due transfer process complete. Had I been told like that I would have never sold the car through Car24. This is a sheer harasment of Customers and you are in the habit not disclosing the fact at the time of negotiation. By suppressing of facts, you are dealing with your customers . These are absolutely unethical. I might come to Bhopal if you pay me the Journey charges in flight along with hotel accommodation.Or else you return my Car in my address at Bubaneswar. I will refund you the money received.
        I feel your company lack commonsense by saying for party pesssi for a sale of CAR at Rs 42000/- . This is absolutely absurd. You pay me Rs 1000/- or give me my car at Bhubaneswar.

        A K Patra
        [protected]
        MC-04-CB-2197
        Plot No 946/3
        bhimeswar Lane-19, Dr Alaka Das lane, Near Lingaraj Residency,
        Mahatab Road, Bhubaneswar-751002
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          Vijay.bariya
          Jun 28, 2021
          Resolved
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          Resolved

          Address: Junagadh

          Bas service
          Last sunday 27/06 visit to cars24 Junagadh branch visit
          3 Hours wating...
          Totally time waste...
          Plz dond visit ani cars24 branch...
          Aug 5, 2021
          Complaint marked as Resolved 
          CARS24 Services customer support has been notified about the posted complaint.
          Hello Sir/Ma'am

          Hope you are doing well.

          Hi! We apologize for the inconvenience caused. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

          Thank you and have a good day ahead.
          Regards,

          CARS24 Team
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            R
            Ravi.mumbai
            Jun 28, 2021
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            I have booked first Tata tiago XZA and test drive never happened, they keep on saying some issue with driver but i could see the car has been sold to someone else. Another Car I booked Maruti Ignis order #ODHD92 delivery date and time suggested by CAR24 was 27 June 2021 and now it looks like they have sold this car also to some one else.
            This is happening to me 2nd time, This was not expected from company like CAR24. Totally disappointed.
            CARS24 Services customer support has been notified about the posted complaint.
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              Ravichandyran
              from Chennai, Tamil Nadu
              Jun 28, 2021
              Resolved
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              Resolved

              Address: 172/1. Lloyds villa,Lloyds Road, Gopalapuran

              Oral info on price. Complained 3 times, . Customer care no use. No written offer till now

              [protected]
              Aug 12, 2021
              Complaint marked as Resolved 
              CARS24 Services customer support has been notified about the posted complaint.
              Verified Support
              Jun 30, 2021
              CARS24 Services Customer Care's response
              Hello Ravichandyran,

              Hope you are doing well.

              We apologize for the inconvenience caused. Could you please share your detailed concern at [protected]@cars24.com, so we can look into the matter and assist you better?

              Thank you and have a good day ahead.

              Regards,
              CARS24 Team
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                S
                Sachin Barar
                Jun 27, 2021
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                Order id -NO590k, booked on 26 June 2021, 9:26 pm, given test drive date[protected] at rohtak center.But today at 2:15 pm when I saw my car status I got astonished by seeing sold out over my car, it's happening to me 2nd time, your online service is just a dhakosla, I m gotta purchase my car from other and I will make sure than no one comes in false trap of your fraud company . technical glitch happened once not in each and every purchase .I would look to take legal action in this matter .it's a clear case of 420 and forgery .
                CARS24 Services customer support has been notified about the posted complaint.
                This happened to me also, Just raised complaint.
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                  S
                  Sant2512
                  Jun 26, 2021
                  Resolved
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                  Resolved

                  Address: C-22 Hari Vihar West Block Kakrolla near Dwarka Metro Piller no 821

                  Dear Sir,

                  Please resolve this flowing issue
                  1.AC is not proper working
                  2. start problem
                  3. show Check icon

                  I can't able to repair from my side

                  So Kindly request to get repair properly soon as possible
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  CARS24 Services customer support has been notified about the posted complaint.
                  Hello sir/ma'am,

                  Hope you are doing well.

                  We apologize for the inconvenience caused. Could you please share your registered mobile number and car registration number at [protected]@cars24.com, so we can look into the matter and assist you better?

                  Thank you and have a good day ahead.

                  Regards,
                  CARS24 Team
                  Hello Sir/Ma'am

                  Hope you are doing well.

                  Hi! We apologize for the inconvenience caused. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

                  Thank you and have a good day ahead.
                  Regards,

                  CARS24 Team
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                    T
                    Tedious
                    Jun 26, 2021
                    Resolved
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                    Resolved

                    Address: Shop No.6, H.No. 760/53 C6(53), 'C' Building, 'Sapana Sagar' Complex, Chogm Road, Porvorim, Bardez

                    In short, my experience w/ Cars 24 was unforgettable. I have used the agency located in Porvorim Goa.
                    Scheduled a Visit on 19th June, got confirmation on the visit Time - But there was no person available at the agency to do the vehicle check, the funny part was that I get a call in the evening asking me why I didnt some for the appointment :-)

                    It did not stop there, I make a new appointment on 21st June, have my vehicle checked, and left ...but was called back because they didnt get the right image of the Chassis No
                    I got a lot of SMS stating tha I will get a valuation with 24 hrs and that I need to contact a SPOC whose number was shared..
                    The SPOC didnt even now that he is assigned to my Case, its been 5 days now and there is no update ...as for the website the Track status shows there is a system Error
                    Very Disgusting experience with unprofessional staff that give real unjustifiable reasons for delays
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    CARS24 Services customer support has been notified about the posted complaint.
                    Hello sir/ma'am,

                    Hope you are doing well.

                    We apologize for the inconvenience caused. Could you please share your registered mobile number/ appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

                    Thank you and have a good day ahead.

                    Regards,
                    CARS24 Team
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                      ramneek singh bhatia
                      Jun 25, 2021
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                      I m dealer associated with car24 .I purchased a car from them which shows engine having excellent rating but when we recived the car the engine was almost finished .we complained about the issues Im was raised but no action was taken it’s almost 1month no resolution was made.our RM is not supportive and nor does he pick up the phone.kindly help if possibe
                      CARS24 Services customer support has been notified about the posted complaint.
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                        Sant2512
                        Jun 25, 2021
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                        Resolved

                        Address: C-22, Ground Floor, West Block, Kakrolla, New Delhi-110078, Near Dwarka Metro Pillar No. 821

                        Please resolve this flowing issue
                        1.AC is not proper working
                        2. start problem
                        3. show Check icon
                        4.Head Light Problem Not fully light in night

                        I can't able to repair from my side

                        So Kindly request to get repair properly soon as possible
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        CARS24 Services customer support has been notified about the posted complaint.
                        Hello Sir,
                        Hope you are doing well.

                        Hi! We apologize for the inconvenience caused. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

                        Thank you and have a good day ahead.
                        Regards,
                        CARS24 Team
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                          Rishabh19971
                          Jun 25, 2021
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                          Resolved

                          Even after token money is received in my account now the manager is telling he wont be able to give that price. 2 times car24 have done this type of monkey bussiness. First the local manager then the head manager.

                          Even though I am selling car 1 lakh rupees less than promised by local manager

                          I have recording of head manager stating deal was finalized at 2, 72, 000.. Very unprofessional behaviour. Idk for what you guys are asking for commission of 5000 by providing such unprofessional service.

                          What mockery is being made of customer time and effort. Completely opposite of which was promised by car24.

                          How can you change finalized deal after the token money is received in customer bank account.
                          Now revised price is 2, 27000
                          Earlier you had add 20% to this amount due to your incompetent staff and now your head staff is done the same mistake.
                          My registered email I'd [protected]@yahoo.com
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          CARS24 Services customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 29, 2021
                          CARS24 Services Customer Care's response
                          Hello Sir/Ma'am

                          Hope you are doing well.

                          Hi! We apologize for the inconvenience caused. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

                          Thank you and have a good day ahead.
                          Regards,

                          CARS24 Team
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                            Smita Bhonsle
                            Jun 25, 2021
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                            We have sold the car in August 2019. We are yet to get the chassis number plate since almost last 2 years.

                            Can the manager revert on this complaint?
                            CARS24 Services customer support has been notified about the posted complaint.
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                              Vinayak Nath 5
                              Jun 24, 2021
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                              Address: Lucknow

                              Right after the inspection my car clutch wire had issues and it stopped working this happened on on June 24 2021
                              CARS24 Services customer support has been notified about the posted complaint.
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                                Vimal Tandel
                                Jun 24, 2021
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                                Address: Woodland hotel,ground floor, balitha,vapi

                                Sir your executive call me for sell my verna car.so i could information for my car for them and fix appointment to show car.my appointment so far 25 kilometers from my house.i would go 2 times in go vapi but their is no executive and staff in your office cars24.so please don't waste our valuable time and don't brake trust your cars24.i request you to show my verna car in valsad to your executive.
                                CARS24 Services customer support has been notified about the posted complaint.
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                                  Kartheesh Theboss
                                  Jun 23, 2021
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                                  How can you compare with husband with your car advertisement(cars24). Remove it.. You are insulting men.
                                  CARS24 Services customer support has been notified about the posted complaint.
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                                    Singla Krishan
                                    Jun 23, 2021
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                                    Address: Krishan Singla– B-363, Street No-4, Majlis Park, Delhi-110033

                                    Reminder request- Car break down- 26th day
                                    Reminder request- Car break down- 25th day
                                    Dear Sir
                                    I have purchased Car No- HR51AR7858, now there is a problem in gears and AC Panel. Kindly arrange to repair the vehicle.
                                    The detail is as follows:-
                                    Krishan Singla
                                    Proper address – B-363, Street No-4, Majlis Park, Delhi-110033
                                    Car problem- problem in Gears and AC Panel
                                    Car no-HR51AR7858
                                    Name – Krishan Singla
                                    Mob - [protected]
                                    Mail id- [protected][protected]@gmail.com
                                    Warranty documents attached.
                                    CARS24 Services customer support has been notified about the posted complaint.
                                    still pending, no response
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                                      rakshith mb
                                      Jun 23, 2021
                                      Resolved
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                                      Resolved

                                      Address: Belahalli. Jakkur post Bamglore

                                      Sir i have already booked baleno Delta 1.2 k12 Manual but booking already but car is not booked Registration KA02 2019 model 37, 231 km 1st owner sir adress for car belahalli. jakkur post. Banglore plz give this car sir.
                                      +3 photos
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      CARS24 Services customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 24, 2021
                                      CARS24 Services Customer Care's response
                                      Hello Sir,

                                      Hope you are doing well.

                                      We apologize for the inconvenience caused. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

                                      Thank you and have a good day ahead.

                                      Regards,
                                      CARS24 Team
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