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CARS24 Services Complaints & Reviews

www.cars24.com

2.5

Updated: Dec 16, 2025

Complaints 1418

Resolved

629

Unresolved

789

Good! CARS24 Services values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that CARS24 Services step up their efforts to fully resolve all complaints 👍

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CARS24 Services reviews & complaints page 37

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Iam in the process of selling my car through CARS 24, and already going thru hate as Mrng by ur customer service repeatedly calling me…u guys pay 1000 rupees as token advance and u ask me to deliver the car to avoid late fee….I have received atleast 7 calls today besides the once in the last two days, don’t know what’s wrong with Cars24 to charge the existing owner late fee whilst Iam still the owner of the car….I just hope CARS 24 is not out of their mind and for the sake of heaven please educate your customer service executives to be courteous to your customers…they behave like collection executives…Iam already considering withdrawing this deal…

+1 photos

Aug 8, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2021

CARS24 Services Customer Care's response Hello sir/ma'am,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your registered mobile number and appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Your team is calling me 10 times a day for the last 15 days. I told I am not interested and Whenever I block I get call from different number. How sadistic is this? Is this how u do business by harassing people? You don’t have a grievance to raise this

CARS24 Services customer support has been notified about the posted complaint.

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I am going to file a complain against u guys for not attending and replying to my emails and my posts on your fb page.
Give me my RC
Cars24 has CUSTOMER support just for namesake. It has been almost 3 months now that I have purchased a car from them and these guys have still not given me the physical RC, These people who reply from [protected]@cars24.com don't even check the status of the RC and blame the RTO and Covid for no reason.
Look at this email guys... Today on 1st July, He is telling me that RTO is yet to resume services. DELHI was unlocked more than one month ago and this ediot is telling me after the RTO is functional he would hand it over to me in 7 days.
Note this that RTO had printed my RC on 5th June and dispatched on 9th June.
Now also after 20 days on 1st July this ### guy is giving false excuses and blaming the RTO.
What will the RTO do after dispatching the RC..Who took the responsibility to handover the RC and why still a CUSTOMER is waiting for your replies which takes atleast 2 days to hear a nonsense reason.
The RC was dispatched on 9th June and still it is not been handed over to me as promised by Cars24. What kind of service is this
DL1CN5278 RC Status

Aug 12, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Jul 04, 2021

Updated by Pratyushji Please do something better. I AM ALREADY TIRED OF CONTACTING THEM, Do u a think a customer support who didn't even check that RC has been dispatched from RTO on 9th June and writes confidently on the email that DUE TO LOCKDOWN RTO IS NOT FUNCTIONING

Verified Support

Jul 05, 2021

CARS24 Services Customer Care's response Hello!

Hope you are doing well.

Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Hi Team @ Cars24,
I have sold the vehicle in the month of Nov-20 and it was agreed between us to have maximum 6 months to change the ownership of the vehicle.
Even today, the vehicle is on my name and i am getting the messages on the Traffic Violations.
This is absolutely not acceptable and requires your attention to this matter immediately.
Name - Nalluri Chandra ShekarVehicle Reg. No. - AP 10 AY 3114Hyundai...

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कार ट्वेंटी फोर कडून मारुती आर्टिगा 2016 कार एक महिना अगोदर विकत घेतली आहे या कारला मागे आणि पुढे सेफ्टी गार्ड होते गार्डस cars24 ह्या कंपनीने काढून घेतली आहे कार शो करते गार्ड होते कारण की कार मी कार ट्वेंटी फोर अगोदर घेतली होती परत मी खरेदी केली आहे गार्ड काढून घेतले आहे एक महिना झाला दररोज फोन करत आहे अजून पर्यंत मला गार्ड दिले नाही तरी मी आपणास कम्प्लीट करत आहे लवकरात लवकर नोंद घ्या नाहीतर कंजूमर कोर्ट मध्ये कंप्लेंट नोंदवत आहे. किंवा सोशल मीडिया वरती पोस्ट करणार आहे

Aug 12, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2021

CARS24 Services Customer Care's response "नमस्कार साहेब,

आशा आहे तुमचे उत्तम चालले आहे.

हाय! होणार्‍या गैरसोयीबद्दल आम्ही दिलगीर आहोत. आपण कृपया आपल्या संपर्क तपशीलासह आपली विस्तृत चिंता देखील संपर्क[protected]@cars24.com वर सामायिक करू शकता, जेणेकरून आम्ही या प्रकरणात लक्ष घालू आणि आपल्याला अधिक चांगले मदत करू शकू?

धन्यवाद आणि पुढे एक चांगला दिवस आहे.

विनम्र,
CARS24 कार्यसंघ "

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Address: G-14, R K Plaza, Railway Road, Hapur 245101

Dear Sir,
I was looking for a suitable car for my personal use. In today's time CARS24 is a reaputed and Trustable name to buy and sell used cars, that's why I installed CARS 24 App and started a search there. Luckily I found a Car that I liked and started the process to buy the same.

Details of Car as follows:-
2016 Mercedes Benz GLA Class 200 CGI Spotrs Manual
23932 Km | 1st Owner | Petrol
Offer Amount Rs. 2, 00, 000 (Two Lakh Only)

I paid the booking amount Rs. 999 via (UPI) HDFC Bank and chosen PIK UP on 04 July, SUNDAY from CARS 24 - GIP MALL, SECTOR 38, NOIDA.
ORDER ID #NSJ2BU,[protected], 2:30PM
Balance Payable amount was 1, 99, 001 (One Lakh Ninety Nine hundred One Rupees Only)

In a few hours I received a call from Cars 24, the authorised person informed me regarding Car and Finance offers, I was shocked when he told me the balance amount payable is Rs. 19.90 Lakh. I clearly communicated to the person that the car was purchased at Rs. 2 Lakh but he denied the same. After that I visited the app again and found CARS 24 TEAM has made manipulation with the Deal that was confirmed.
You are requested to look into the matter.

Aug 6, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2021

CARS24 Services Customer Care's response Hello Saurabh,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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CARS24 Services Customer Care

from Gurugram, Haryana

Jun 30, 2021

Verified Support

Hello Saurabh,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

CARS24 Services Customer Care

from Gurugram, Haryana

Jun 30, 2021

Verified Support

Hello Saurabh,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Address: 946/3, Bhimeswar Lane -19, Mahatab Road, Bhubaneswar-751002

Relying with our Ad for sale of my Car I contacted you. and took my car for inspection.It was properly inspected and uploaded for inviting bid to sale. In the 1st instas told that, the price quoted by a customer wasRs 42000/- to which I agreed wince I wath out insisting for any bargain to increase the price. ( which normally customers do) . I was given instantly Rs1000/- and told that I shall be getting Rs 31000/- more and rest Rs10000/- I shall be getting after the transfer of vehicle in the name of New purchaser.
I purchased the Vehicle No MP04 CB 2197 from Bhopal when I was serving there. since then I was transferred and now staying at Bhubaneswar. since I am staying at Bhubaneswar I sold my car at Bhubaneswar Car 24. at the time of sale I was never told that I had to appear before the RTO Bhopal for making due transfer process complete. Had I been told like that I would have never sold the car through Car24. This is a sheer harasment of Customers and you are in the habit not disclosing the fact at the time of negotiation. By suppressing of facts, you are dealing with your customers . These are absolutely unethical. I might come to Bhopal if you pay me the Journey charges in flight along with hotel accommodation.Or else you return my Car in my address at Bubaneswar. I will refund you the money received.
I feel your company lack commonsense by saying for party pesssi for a sale of CAR at Rs 42000/- . This is absolutely absurd. You pay me Rs 1000/- or give me my car at Bhubaneswar.

A K Patra
[protected]
MC-04-CB-2197
Plot No 946/3
bhimeswar Lane-19, Dr Alaka Das lane, Near Lingaraj Residency,
Mahatab Road, Bhubaneswar-751002

CARS24 Services customer support has been notified about the posted complaint.

Jun 30, 2021

Updated by akp.1963 Relying with our Ad for sale of my Car I contacted you. and took my car for inspection.It was properly inspected and uploaded for inviting bid to sale. In the 1st instas told that, the price quoted by a customer wasRs 42000/- to which I agreed wince I wath out insisting for any bargain to increase the price. ( which normally customers do) . I was given instantly Rs1000/- and told that I shall be getting Rs 31000/- more and rest Rs10000/- I shall be getting after the transfer of vehicle in the name of New purchaser.
I purchased the Vehicle No MP04 CB 2197 from Bhopal when I was serving there. since then I was transferred and now staying at Bhubaneswar. since I am staying at Bhubaneswar I sold my car at Bhubaneswar Car 24. at the time of sale I was never told that I had to appear before the RTO Bhopal for making due transfer process complete. Had I been told like that I would have never sold the car through Car24. This is a sheer harasment of Customers and you are in the habit not disclosing the fact at the time of negotiation. By suppressing of facts, you are dealing with your customers . These are absolutely unethical. I might come to Bhopal if you pay me the Journey charges in flight along with hotel accommodation.Or else you return my Car in my address at Bubaneswar. I will refund you the money received.
I feel your company lack commonsense by saying for party pesssi for a sale of CAR at Rs 42000/- . This is absolutely absurd. You pay me Rs 1000/- or give me my car at Bhubaneswar.

A K Patra
[protected]
MC-04-CB-2197
Plot No 946/3
bhimeswar Lane-19, Dr Alaka Das lane, Near Lingaraj Residency,
Mahatab Road, Bhubaneswar-751002

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Address: Junagadh

Bas service
Last sunday 27/06 visit to cars24 Junagadh branch visit
3 Hours wating...
Totally time waste...
Plz dond visit ani cars24 branch...

Aug 5, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Jun 29, 2021

Verified Support

Hello Sir/Ma'am

Hope you are doing well.

Hi! We apologize for the inconvenience caused. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.
Regards,

CARS24 Team

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I have booked first Tata tiago XZA and test drive never happened, they keep on saying some issue with driver but i could see the car has been sold to someone else. Another Car I booked Maruti Ignis order #ODHD92 delivery date and time suggested by CAR24 was 27 June 2021 and now it looks like they have sold this car also to some one else.
This is happening to me 2nd time, This was not expected from company like CAR24. Totally disappointed.

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Address: 172/1. Lloyds villa,Lloyds Road, Gopalapuran

Oral info on price. Complained 3 times, . Customer care no use. No written offer till now

[protected]

Aug 12, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2021

CARS24 Services Customer Care's response Hello Ravichandyran,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your detailed concern at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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Order id -NO590k, booked on 26 June 2021, 9:26 pm, given test drive date[protected] at rohtak center.But today at 2:15 pm when I saw my car status I got astonished by seeing sold out over my car, it's happening to me 2nd time, your online service is just a dhakosla, I m gotta purchase my car from other and I will make sure than no one comes in false trap of your fraud company . technical glitch happened once not in each and every purchase .I would look to take legal action in this matter .it's a clear case of 420 and forgery .

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Ravi.mumbai

Jun 28, 2021

This happened to me also, Just raised complaint.

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Address: C-22 Hari Vihar West Block Kakrolla near Dwarka Metro Piller no 821

Dear Sir,

Please resolve this flowing issue
1.AC is not proper working
2. start problem
3. show Check icon

I can't able to repair from my side

So Kindly request to get repair properly soon as possible

Aug 5, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Jun 29, 2021

Verified Support

Hello sir/ma'am,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your registered mobile number and car registration number at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

CARS24 Services Customer Care

from Gurugram, Haryana

Jun 29, 2021

Verified Support

Hello Sir/Ma'am

Hope you are doing well.

Hi! We apologize for the inconvenience caused. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.
Regards,

CARS24 Team

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Address: Shop No.6, H.No. 760/53 C6(53), 'C' Building, 'Sapana Sagar' Complex, Chogm Road, Porvorim, Bardez

In short, my experience w/ Cars 24 was unforgettable. I have used the agency located in Porvorim Goa.
Scheduled a Visit on 19th June, got confirmation on the visit Time - But there was no person available at the agency to do the vehicle check, the funny part was that I get a call in the evening asking me why I didnt some for the appointment :-)

It did not stop there, I make a new appointment on 21st June, have my vehicle checked, and left ...but was called back because they didnt get the right image of the Chassis No
I got a lot of SMS stating tha I will get a valuation with 24 hrs and that I need to contact a SPOC whose number was shared..
The SPOC didnt even now that he is assigned to my Case, its been 5 days now and there is no update ...as for the website the Track status shows there is a system Error
Very Disgusting experience with unprofessional staff that give real unjustifiable reasons for delays

Aug 5, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Jun 29, 2021

Verified Support

Hello sir/ma'am,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your registered mobile number/ appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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I m dealer associated with car24 .I purchased a car from them which shows engine having excellent rating but when we recived the car the engine was almost finished .we complained about the issues Im was raised but no action was taken it’s almost 1month no resolution was made.our RM is not supportive and nor does he pick up the phone.kindly help if possibe

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Address: C-22, Ground Floor, West Block, Kakrolla, New Delhi-110078, Near Dwarka Metro Pillar No. 821

Please resolve this flowing issue
1.AC is not proper working
2. start problem
3. show Check icon
4.Head Light Problem Not fully light in night

I can't able to repair from my side

So Kindly request to get repair properly soon as possible

Aug 8, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

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CARS24 Services Customer Care

from Gurugram, Haryana

Jun 29, 2021

Verified Support

Hello Sir,
Hope you are doing well.

Hi! We apologize for the inconvenience caused. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.
Regards,
CARS24 Team

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Even after token money is received in my account now the manager is telling he wont be able to give that price. 2 times car24 have done this type of monkey bussiness. First the local manager then the head manager.

Even though I am selling car 1 lakh rupees less than promised by local manager

I have recording of head manager stating deal was finalized at 2, 72, 000.. Very unprofessional behaviour. Idk for what you guys are asking for commission of 5000 by providing such unprofessional service.

What mockery is being made of customer time and effort. Completely opposite of which was promised by car24.

How can you change finalized deal after the token money is received in customer bank account.
Now revised price is 2, 27000
Earlier you had add 20% to this amount due to your incompetent staff and now your head staff is done the same mistake.
My registered email I'd [protected]@yahoo.com

Aug 7, 2021

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2021

CARS24 Services Customer Care's response Hello Sir/Ma'am

Hope you are doing well.

Hi! We apologize for the inconvenience caused. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.
Regards,

CARS24 Team

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We have sold the car in August 2019. We are yet to get the chassis number plate since almost last 2 years.

Can the manager revert on this complaint?

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Address: Lucknow

Right after the inspection my car clutch wire had issues and it stopped working this happened on on June 24 2021

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Address: Woodland hotel,ground floor, balitha,vapi

Sir your executive call me for sell my verna car.so i could information for my car for them and fix appointment to show car.my appointment so far 25 kilometers from my house.i would go 2 times in go vapi but their is no executive and staff in your office cars24.so please don't waste our valuable time and don't brake trust your cars24.i request you to show my verna car in valsad to your executive.

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How can you compare with husband with your car advertisement(cars24). Remove it.. You are insulting men.

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