CARS24 Services Complaints & Reviews

I have purchased car from Cars24 on 23/07/2020 with reg number KA04MF5356 and have paid Rs.5000/- for RC transfer charges on that day itself. But still i have not received RC original. after continious following up two months back they send me a confirmation email of RC transfer to my name but still i have not received the hard copy of RC Original

From last 1 year i am a cars 24 dealer, almost i have been trying in every bid for which car i am looking

there are nearly 10 auctions i won, for 2 cars i have been requested for payment, and at a same time the order gets cancelled from thier side,

inshort, they are just cheating and wasting our time, they just want bidders, but they have tie up with some other persons, as you win they sell cars to other person,

THEY ARE CHEATING TO DEALERS,
I HAVE PROOFS WHERE THEY REQUESTED ME FOR PAYMENT, I HAVE ALL THE MESSAGES,

One of your executive Mr. Sonu he approached me to sell my car and visited my home with a buyer from Ghaziabad. At the time of dealing and when I signed the papers he did not told me that the RC is damaged "chip misplaced". everything was going smooth that day and payment was also done. But after 1 month he called me and asked for Rs5000 for RC transfer because the chip was misplaced that's what he said on a call after a month. Which was never communicated to me at the time of dealing.

I am from a reputed family and Rs 5000 is not a small amount to pay when it was not informed us earlier. So now he is not doing anything in terms of the transfer of a vehicle.

He called me today dated 10th Dec 2020 and it was a conference call between me, Mr, Sonu and the owner, where the owner confirmed that the chip is not misplaced it just a few letters are misprinted. So it's totally a lie which your representative was telling me just to grab Rs 5000 from me for nothing.

I am fed up with this service and their call, he is a liar a criminal, he is harassing me and different different people are calling me from your company and pressurizing me to pay which I am not going to do as it was not my fault.

I request people not to deal with this company anymore, firstly they will tell you that client has nothing to pay for their service but, later on, they will screw your life like anything else.

I have also ordered a new NOC which was conveyed by him earlier and for that, I have paid Rs2000, the NOC was handed over to this guy 1 month ago and it's valid for 90 days only. what if it got expired than who will pay for that

I am requesting the CEO and other honorable reputed people to look into this matter and sought it out at the earliest.

I need to get this resolve, I have transfer papers with me. I do not want any more hassle. I am a single mother and jobless, I can not pay this amount.

I am in very much tension because of this and I am a migraine patient, f something would happen to me that cars24 would be liable for any compensation.

Hi, I am wiriting to complaint about the Tele-Calling team of Cars24.com sales team which has been calling me everyday for the last 3-5 days. I already told the Tele-Callers that I never not booked any appointment for selling car and they still keep calling as my number is in their database.

I have already made a complaint with Cars24.com requesting them not to call me anymore and delete my number from their tele-calling databasem but no one has bothered to work on my request

Request you to kindly have my mobile no. registered in DND registry for Cars24.com please, so that I do not receive any unwanted calls from them.

Purchased a car in Gurgaon vide Transaction ID: DEL#19533 on 31 st August, 2020

1. No representative of CARS 24 was available at the time of handing over of vehicle from the original owner so that all the required formalities can be completed at the time of transfer.
2. In trailing mail you have mentioned the challans are pending against the vehicle, however, no effective steps were taken by CARS24 to arrange for clearing the challans before handing over of vehicle.
3. It was nowhere mentioned that car was under hypothecation, which was known afterwards.

As the transfer formalities were also given to CARS24, the transfer file was rejected 2-3 times on following grounds :
1. CHASIS No. imprint was not taken at the time of transfer and I have to take the imprint on fresh forms and then sent to the CARS24 representative
2. Hypothecation was not cleared.
3. Despite repeated followup with CARS24 representative, challans are still pending as per vahan website and the vehicle is still in the name of earlier owner.

The insurance has also expired during the process.
The emails at care.direct are unanswered. The customer care has only one reply, wait for it. The relationship manager is also not able to give any satisfactory reply.
Its more than 3 months and still the transfer has not taken place.

Today My appointment but nobody call me & nobody come for visit...

Already payment done by 4 dec

This is wrong method & service style by Cars24

Fixed appointment today at 12.30 pm. Paid 199/-. Bot no body came complained four times. No response

Complete fraud organization advertisement and commitments are completely false that mentions sell your car in an hour not even capable of selling in 15 days

We have purchased a car from cars24.com on 21-Nov-2020 and got delivered on 23-Nov-2020 for a price of 3, 10, 000 Rs/-. During the time of purchase we were promised that the car's kilometer reading (58, 469 kms) is genuine and has not been involved in any major accidents by the cars24 relationship manager. We were not allowed to take the car from their yard or even get it inspected.

Today(25-Nov-2020) when we visited the car's authorized service center, they informed us that the car sold to us was previously used for taxi purposes and the last service was done at 1, 60, 000 kms in 2018. When informed the same to the cars24 relationship manager, he is only apologizing and not taking any action.

This is complete cheating from cars24 and has taken full advantage of buyers trust by providing fake information.

Myself Sermalingam, I have purchased a second hand car (TN14E0056) through Cars24 in Bangalore. I have paid full amount to the previous owner and paid RC transfer fees to Cars24 and submitted original RC along with supporting documents for RC transfer on 9 FEB 2020. Its been more than 9 months already and there is no update regarding the service. I have been constantly checking with Cars24 for the same but not giving any update. Everywhere they are promoting with Hassle free documentation but Cars24 making its very worsen.
There is no reply from cars24 team(care.[protected]@cars24.com, [protected]@cars24.com)
Can you please look into this and help to get either original documents which I have submitted at time of payment or status of RC transfer as its been pending for very long time.

I sold my Volkswagen Jetta through Card 35 and completed the entire paperwork.
Howerver, I received s call from an individual who confirmed that he bought my car from Cars24 and had an accident claim and wanted to pursue it on my insurance. While it was mde clear to Cars24 in the beginning that insurance had not been transferred as part of the deal. The hapeless buyer is constantly calling me and Cars24 is not taking any responsibility of helping him out. This is completely shocking and unfortunate.

I had booked an appointment for home inspection and had paid for the same. Its been 4 days till now no one has really come for inspection and whenever I contact the customer support they r asking for rescheduling the appointment but not giving any solid answer. Very pathetic and irresponsive service. If you are unable to manage the customers should have some courtsey to inform about the unavailability.

I have purchased a car from cars 24 with 6 month warranty service. I have applied for Warrenty and they agreed to give Warrenty for my car service. The Warrenty team took my car to the service center and removed all engine parts and now saying it doesn't comes under warranty. If it doesn't comes under warranty then why they agreed and removed my engine parts and who is responsible for me. Now no one is taking responsibility to reassemble the engine part's. The person who guided me for Warrenty now saying he is not in cars 24.
No one in cars 24 is not responding my call. Now who is responsible and I am cheated by cars 24.

I was here on cars24 from last 1 month to purchase a used car. Mr Raju Pandey from Cars24 assigned to me for my deal. I found a car which is UP70 number from cars24 application. I asked to Raju that this car RTO is in Allahabad UP and i have to transfer it in Bulandshahar UP. So will it be possible, cars24 dealer said to me that dont worry, we are here for you and will do all RC transfer documentation for you in whole UP with a 4500/- Rs charge fees. So i call a mechanic for Rs 1050/- on my behalf for car inspection at cars owner's residence in Ghaziabad. And i also came from my office greater noida to Ghaziabad by OLA cab of Rs 391/-. After car inspection i was satisfied and pay 1050/- rs to mechanic. Now i asked to cars24 dealer Raju Pandey for further process. He did a phone call to someone in cars24 and after that said to me that this is UP 70 number, which is of Allahabad and sorrry sir we do not have setup in Allahabad. So we cant provide you the RC transfer paper and all. At that time i was completely shocked. That was like a nightmare for me. I asked him, why you call me here, why you did not tell me earlier about this. And i asked him for give back my money, which i gave to mechanic and my OLA coveyance. Which approx Rs 1500/-. He denied and say sorry again and again. And i feel cheated myself. I again pay Rs 255/- to OLA bike to return to my office in greater Noida and also my half day salary also cutted. Now i was feeling myself the biggest cheated by cars24. In total i expend 1696/- rs excluding my half day salary. And nothing in my hand without frustration. For me Cars24 is a big cheater and there are number of fools. I dont know why they people showing that car on their application. When they can not do owner transfer documentation. And today 24 nov 2020, still that car is on their application. They did not remove that. All are fools there.

I have purchased a car from cars24 ahmedabad and i was icommited to transfer to RC within 10-15 days. Where as still they have not even initiated the process. And the Car24 employee not even answering me well for the same.

Dear sir,

I have Sold a car with cars24, MAHINDRA SCORPIO CAR ON 21/6/2019, Even after more than 17 months the RC is yet to be transferred. While the cars24 clearly mention that the liability of the vehicle is transferred to them. despite many reminders and followups, vehicle RC is not transferred..

However for the owner, unless the RC is transferred it remains a burden.

My only reason to go for cars24 was to have a hassle free paper work. However, it has turned out to be a great disappointment.

Kindly help me in resolving this issue.

My mobile number is registered on DND.
i keep getting non stop calls from Cars24 to check if I have an old car to sell. nearly every other day. sometimes thrice a day. I have politely requested them, I have sternly warned them, and I have threatened to go legal. I've also tweeted to Cars24 and they said it won't happen again. After that they've stopped replying. but the calls don't stop. its harassment.
I understand that this may not be the right forum. but I tweeted to DoT & TRAI also but they don't seem to care. I don't know what to do to stop this madness from Cars24.

I bought a car from CARS 24 and the coordinator name was Akash. after 6 months on followup, i came to know that the documents have not submitted till date due to their internal communication gap. Akash left the organisation by taking 10000 extra amount from me. Now i have already made a payment of 8.5 lacs and i have no document to show.

the deal was they will give me the RC and Insurance on my name and now they are not agreeing to their commitments.

I had asked for an home inspection for my car from cars24. The concerned person and he checked the car. My car was in a very good condition and tyres and everything were changed few months back . But yet the person who hadcome for inspection wrote that the condition of the tyre was bad whn i saw the report. Also i had everything available with us starting from duplicate keys, insurance copy, original invoice etc. Still the person mentioned as nothing available and send me a valuation where everything isnot available . I asked the concerned rm . Mr abrar malim who connected with me to make the required changes and send me the revised valuation report. But he bluntly denied and said thats not his job. What kind of service. There are many hidden charges applicable in cars 24 service. Mr . Abrar from worli office made me wait for 3 days saying he will get an approval and get done with the valuation. But he never came back. I dont know how come such big cricketers endorse a fraud company. One of the most bogus company i have come across

Hi,

My appointment id with cars 24 is [protected], i sold my car ( KA54 M 0127) to cars 24 on 22/07/2020, they kept rs.10000 as held back amount and i was said that i will get the amount once the car is sold to a buyer and i need to come over for party peshi or within 120 days whichever is earlier.
I could not attend the parti peshi as I was out of state and could not travel due to COVID restrictions.
On 29.10.2020, I received and email saying that vehicle ownership is successfully transferred by RTO. The same thing I cross verified in the VAHAN Site and found that ownership is transferred to new owner.

Subsequently I followed up for the hold back amount of Rs 10, 000, ( Ticket no: 362515 also raised) but they are not willing to give my money back
They are blaming that hold back amount is forfeited as party peshi was not done.
But ownership is successfully transferred by RTO as evident from the VAHAN Site.
Kindly help me to get my hard-earned money of Rs 10, 000 back.

Regards
Ajith S
Email ID: [protected]@gmail.com