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CARS24 Services Complaints & Reviews

www.cars24.com

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Updated: Feb 27, 2026

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CARS24 Services reviews & complaints page 47

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Hi All,
I purchased a car 2 months back from HSR office of cars 24 bangalore and paid for RC trasfer as well, I kept asking if they have have atleast intiated the process, but after they take money they don't even reply, now I went to RTO office to check and found out they have not even applied, I have written to consumer care no response, the relationship manager won't even pick up the call.
Now whom do I need to contact, I can't drive the car without RC and insurance, please suggest if I should file FIR.

Car no ka01mj0506

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Website: Cars24.com

I purchased a car from a buyer on Aug 23 2020, which is placed on Cars 24 website. I paid the full payment including the RC transfer charges to the agent who assisted in filling the forms. It is been over 2 months still no update. Extremely unhappy and found cars 24 as fraudulent. Because the relationship person left Cars 24 and there is no insurance on car and I cannot take it out. Should I file a consumer PIL for not fulfilling the promise you made as per the instructions given on your token receipt?

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Nov 06, 2020

Updated by Balu8988 When will I get an answer apart from your notifications, worst service, taken the month and over 2 months? What else you need?

Nov 06, 2020

Updated by Balu8988 The car details : AP31AM8989

Nov 28, 2020

Updated by Balu8988 Were all the Customer Support Team left cars24? It's been 21 days and no one turned up with an update. Were you just making money by false advertisements of hassle free paper work? What is your policy regarding the transfers? No one seems to be responsible. Pathetic services.

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I purchase neno car for a neno but car 24 fraud with me not proper answers any car 24 employees...

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I have purchased a alto car from cars24 from Bangalore vehicle no KA02MB8575 on 17/08/2020 I have paid a hold back amount of Rs.3000 after transfer the car I have my emails my documents to cars24 is not returning my holdback amount and his relationship manager manager is not responding.

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Address: Green Park

I had come for my car inspection as I wanted to sell my car but the quotes given to me by cars24 were not good so I decided not to sell my car to them.
Now they have submitted a form to transfer RC without my consent so I’m stuck and cannot sell my car to someone else.

Please take this up on priority.

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Address: 726-B,Dariyabad Prayagraj

I have booked the appointment on 22 oct 2020 whose appointment id is [protected] but till now no one has visted my home for inspection.I want to sell my car but I am not getting proper response.They are continously rescheduling the appointment without any notice.
Please resolve this issue asap.

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Stop calling me immediately as I do not own any car

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I am very disappointed to inform you that Cars24 has let me down miserably. I had purchased a Renault KWID car ( DL 1 CU 9840) on 21st June 2020, on my wife’s name: Ms. Sanghamitra Das.

Till date I have not received the R C of the Car. They are asking for extra money, which I accepted. I am not sure if they are looking for more money. Can you lookinto the matter?

Also can I get a senior and responsible person’s email or phone number?

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Address: Cars 24,Malleshwaram, opp to canara bank, bengaluru

I sold my maruthi 800 to cars 24 @ malleshwaram branch on 6th September 2020, as cars24 executive (Saakshath) told me that my Peshi amount will be on hold till RC get transfered to other customer.
now RC has been transferred to other party till now i dint received my Peshi Amount Rs 10000 & executive no.is also switched off.

kindly sort out the issue ASAP Please.

State code 29

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Address: yard located at Sy.No.165, upperpally village, rangareddy.

I saw a vehicle in CARS24 with car.Id.[protected]
Appointment I’d. [protected]
Transaction I’d, Hyd, 38523
Maruti swift 6.3 lakh price.
i have been cancelled the deal because of false commitments by cars 24 team and not genuine vehicle
i have been asked through mail about refund but no response by the cars24 (care.[protected]@cars24.com) i am very disappointed by the service provided by this false people of cars24
i have been paid 30, 000 rupees and cars24 people are saying simply cannot be refunded this is worst part of their service to consumers

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Address: KAnjurmarg, MCGM parking. Mumbai

I've booked Volkswagen Vento Highline 1.6, Vehicle No. MH02CZ1458 on 12th Sep, 2020 and took delivery of the said vehicle on 18th Sep, 2020.

This is to inform you with very disappointment that an invoice is not yet issued to me. It's been already more than a month and despite of regular follow ups still not received the invoice. Also the Car Health Monitor Device which is installed in my car is totally different from the device which was shown to me and i approved it and paid for it. I want the same device approved by me and i had paid for.

I request you to provide the invoice and look into the device issue at the earliest. Or else i'll left with no option apart from issuing a legal notice to Cars24 India and also put it across all social media platforms.

Mentioned below are the details for your reference.

Name: Rajendra D Garud
App. ID: [protected]
Vehicle No.: MH02CZ1458

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I have raised an request to close my account and to return back my money as I am no more interested to continue. Request date is 12/10/2020 and the id is 348814, for which I have already received almost 3 calls for confirmation about my decision and was cleared by me. Moreover, again I got 2 missed calls from Cars24 and my request was closed automatically, against the same I had again raised or re opened my same request but till now I have not got any solution. My request to the management, to go through this issue and do procedure to close my account and return my money.

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Address: Kanjurmarg mumbai

Recently we bought i20 from cars24, as per inspection report bybtheir experts it was stated that there is no damage to clutch, suspension, stairing and other parts. They don't allow also to take the car for a bit long drive on regular road. Basis inspection report and sales guy and his manager Sagar and Majid. We bought it. Within 20 days car started shaking, clutch was too hard to Operate. Hyundai service center quoted 22000+ for repair. When we approached cars24, there was no response. We are following up with them since 10 days..but they are not bother to provide any solution. Worst customer service. The team even do not.want to share escalation matrix of them.. that indicates the professionalism of handling customer.

Can anyone hear us and do the needful. Every person invest in something for good results for benefit. But our investment turned bad. We need cars24 to compensate for the loss..kindly help us.

Car detail: i20
Mh04 ex 3821

Thanks.

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Address: Jojobera,,Jamshedpur,jharkhand

No response from your service manager Jamshedpur, jharkhand, Pradesh pradhan. I called many times by calling buttons to your site and from Bangalore office confirmation received that in your city service manager Jamshedpur will call u within 24 hours but yet 72 hours passed . No any call dialled to my mobile no [protected] by your service manager. I think your service is not update to meet customer requirement.

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Address: Chennai

Number one online fraud company do t buy don't sell your car

They talk nice until collect money from you then they will treat you like dog

They cheating people steeling lot of money
I lost 15k

Government should take proper solution

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I sold my car mh02by9610 to cars 24 in november 2018. Till today the car is still registered in my name, inspite of noc after sale from rto being issued in march 2019.
So basically someone else is driving the car in my name. What if he uses it for some criminal activity?
Repeated complaints to cars 24 customer care have led to no resolution.
They keep saying they are looking into the matter but it is 1 year and six months now, since i sold the car to them. Please help me in this matter

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To whom it may concern,
3 times we already registered the below complaint on your customer support.
I purchased one car from Cars24 - DL10CT3547 on 18th october even the seller told me before that never deal with Cars24 (Mr. Anil Kumar) mainly because our relationship manager Shantanu Gautam ([protected]) behavior which he had shown to the seller, finally we as a purchaser managed the situation and bought the car from cars 24 by paying service charge of 11, 800/- rupees, worst experience going on.
Afterwards, Shantanu told us if you transfer your car on your own you will get it transferred at a cheap price with no bother at all and we agreed and gave the hold back amount of rupees 5000 to cars24 account. Today i got a call from cars24 customer care and they told me the hold back amount is only 1500 rupees not 5000 rupees anyways it's a local brand name Cars24 or we can say Crash2you 24, story is still left. Probably he was expecting some tip from us.
Shantanu was in a hurry to meet somebody and after giving the hold back amount he took back form 29, 30 28 signed by customer along with him. We called him and he said come to vivek vihar metro station, delhi and when we reached there he was not picking his phone and we went back to our home finally. Since 18th october to till date we are still struggling to get the documents signed by customers so that we can transfer the ownership and we dont know how to deal with Cars24. Just to verify the shantanu behavior you can call the seller Mr Anil Agarwal - [protected].
Request to please help us first and last time.

ThanksAnkur

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Oct 21, 2020

Updated by ankur2323 Cars24 Services — RM misbehavior and wrong guidance
ankur2323 on Oct 21, 2020Mark as Resolved

To whom it may concern,
3 times we already registered the below complaint on your customer support.
I purchased one car from Cars24 - DL10CT3547 on 18th october even the seller told me before that never deal with Cars24 (Mr. Anil Kumar) mainly because our relationship manager Shantanu Gautam ([protected]) behavior which he had shown to the seller, finally we as a purchaser managed the situation and bought the car from cars 24 by paying service charge of 11, 800/- rupees, worst experience going on.
Afterwards, Shantanu told us if you transfer your car on your own you will get it transferred at a cheap price with no bother at all and we agreed and gave the hold back amount of rupees 5000 to cars24 account. Today i got a call from cars24 customer care and they told me the hold back amount is only 1500 rupees not 5000 rupees anyways it's a local brand name Cars24 or we can say Crash2you 24, story is still left. Probably he was expecting some tip from us.
Shantanu was in a hurry to meet somebody and after giving the hold back amount he took back form 29, 30 28 signed by customer along with him. We called him and he said come to vivek vihar metro station, delhi and when we reached there he was not picking his phone and we went back to our home finally. Since 18th october to till date we are still struggling to get the documents signed by customers so that we can transfer the ownership and we dont know how to deal with Cars24. Just to verify the shantanu behavior you can call the seller Mr Anil Agarwal - [protected].

We are providing same information twice a day to customer care everyday and finally they said sir your last complaint was not registered somehow. Shantanu naver picks his phone and always said sir i'll be providing the document by tomorrow and so, really worst experience.

Request to please help us first and last time.

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Dear Team,
Our Vehicle TN-02-AR-5771, HYUNDAI i10 ERA 1.1, Sold to Mr.k.Manikandan (Aadhar[protected] on May 20th, through CARS 24 EXECUTIVE MR.TAMIZH SELVAN Mobile-[protected], VELECHERRY BRANCH CARS 24-WEBSITE EXECUTIVE, . we paid service charge of Rs.3540.00 and received receipt no-[protected], vehicle appointment Id:[protected].
we sold on may 20th 2020 but still now its in our name only ... NAME TRANSFER NOT DONE SO FAR...
I REQUEST YOU TO TRANSFER TO HIS NAME AT THE EARLIEST...
I APPROACHED OFTEN YOUR CARS24 EXECUTIVE FOR THIS PROBLEM ..BUT SO FAR THEY DID NOT TRANSFERRED OWNERSHIP TO HIS NAME..

PLEASE DO THE NEEDFUL AT THE EARLIEST SINCE I WAITED FOR ABOUT 5 MONTHS..
Also enclosed all payment details, buyer details, car image for your kind reference.
Thanks & Regards
S.Kalyan kumar
Mobile [protected].

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Address: Gurgaon

I have sold my car with Cars24 in the month of Jan-Feb and they hold my 10K Rupee to transfer after the car RC get transferred.

Its now Running October and there is no amount transferred back to me, and there was no communication from Cars24

After I followed up with them, its been told that my money is forfeited.

My request is to get my money back from Cars24, else return my car

Regards,
Ashish

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CARS24 Services Customer Care

from Gurugram, Haryana

Oct 23, 2020

Verified Support

Hi Ashish Nayyar,

We apologize for the inconvenience caused.

Could you please share your registered mobile number/ appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

Regards,
CARS24 Support

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Address: 9813561561

Why calling again and again as i have told that I have sold my car

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CARS24 Services Customer Care

from Gurugram, Haryana

Oct 23, 2020

Verified Support

Hi sir!

We apologize for the inconvenience caused.

Could you please share your contact details along with the numbers you are receiving the calls from our end, at [protected]@cars24.com, so we can assist you further?

Regards,
CARS24 Support

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