CARS24 Services Complaints & Reviews

Ticket Number - 146500 / AP 09 CV 0608
Party peshi was done on 19th July and the car was transferred to the new owner post which I was supposed to receive the remaining Rs.10, 000 ; It was supposed to be paid in 10 days or 120 days from the sale in May. Both timelines have passed and after 10 phone calls and spending hours, the amount has still not been paid.

The Customer Service team says its with the backend team and...

I have sold my car to car24 in 14th oct 2018 (Mh02 ap 8298). Appointment id is [protected].
Till the date my car rc was not got transferred by them (After more than one year). Surprisingly car24 vendor called us in the month of july 2019 and informed me that they have lost the rc book and said we have to apply for the duplicate rc. But car24 haven't informed to on this.
Later we approached car24 & they called for the duplicate...

Dear sir i sell my car on 27 august at ur pitampura delhi office by third party department. My car no dl8cax7363 till today car not transfer and so much mail i send and so many talk with customer care but no response by any one that what status of car transfer pls solve the problem. I contact with ur office also but not response till today not receive e recipt....

Delivered my car dl 3cbm 7023 almost 10 days back now with a price committed. Now i have been chasing them over calls and in person, no redressal. They should ideally be updating me, however i haven’t heard once from them. On top of that, if i call them 50 times, it will be once that they will answer. Alongside, they are will showcase that they are busy and will call back soon that never happens.
Just got a mail from them to take...

Ticket no 186643. No resolution even after 12 days. Delivery note sent to your email proving delivery happened in 12 oct. Why even after 2-3 escalation done by your phone customer care in ticket#186643 no back end team respond to him?. I sent the delivery note to customer care email clarifying car delivered on 12th, money transfer took more than 24hrs and still no instant payment charge refund as promised by your executives....

Car sold on 1 may 2019 but amount still not paid. Car no ch01 bc6329. Pathetic service. Just visiting them again and again. Balance amount is still pending inspite of having car sold 6 months back. My father has already visited many times on behalf of me, but still same lame excuses. Totally fed up. Already complained so many times but still nothing done. Cars 24 working like a government departments...

This is suganthan form chennai, i have sell my car grandi10 through cars24 in porur branch at the time my customer relationship manager has hold the amount of rs.20000/- and he asked its for hold back amount of registration.

But now the person has not picking my call and create more strees for me.

Person from cars24 collected noc from bank on october 15th but till date hold amount not credited. No one is picking...

Recently i have purchased swift vxi with cng from cars 24 after the executive showed me the ratings of the car. It's in all area rated as 4 including engine. But i recently found the one of the cylinder was not working and it was an issue from long. I have to pay rs 20000 to get it done. I feel that i have been duped for showing wrong ratings. I regret purchasing car from cars24...

Had booked an appointment for a home visit evaluation at 10 am today, no one turned up.. I thought there could be some error so called, i was told i will be given a call back in 15 minutes, no one called, since then i made 6 phone calls and each time was told some one would call back. If you are charging rs 299 for home visit then can cars24 be professional enough to at least call back?? I had to travel by uber the whole day as the car was...

My name is vibhuti dev I have sold my car ( MP09CT2796)at cars24 at indore branch in May 2019 at that time they have promised that the registration transfer process will be completed within 180 days but still it's not ..I am very much dissatisfied with ur company.
In next 15 days if it is not transfer then I will file complaint at consumer form against Cars24...

Hai

This is adithan form chennai, i have sell my car (Tn 01 ap 4529 chevrolet) through cars24 at the time my customer relationship manager has hold the amount of rs.3000/- and he asked its for hold back amount of registration.

But now the person has not picking my call and create more strees for me.

Executive name:sathish
Contact number:[protected]...

Hi
I sold my car on 01may 2019 and till date rc has not been transferred nor the balance payment has been credited. My father (Senior citizen) who has made several visits but to no solution.
Your organisation works like a government department, just running from pillar to post.
Truly irritated by pathetic service. Just made a blunder i believe my selling car to cars24. Car no ch01 bc6329...

I contacted many times through phone and mail to cars24 representative but did not receive any positive response from them. I bought car from them but it's more than 2 months now but still waiting for my rc which supposed to be transferred with 45 days. Every time i contacted to cars 24 representatives they told me that will get back to you but later no response from them. I am writing this complaint now in hope of positive response. My name...

Hi,

I came here on 8th of oct 2019 for my car's evaluation and i feel like that it was a biggest mistake of my life. Before contacting cars24, i heard a lot that about its ethics and the quality of service they deliver to their customers, but i'd reluctant to agree to any of their guidelines. Here is the exact chronology of events till date:

5th oct'19:
I received the appointment id: [protected] and appointment...

Hi, my name is alwyn charles n i sold my car on 6th sep 2019 in agra cars24 sikandra branch n the name of the agent there is richa singh who assisted me in selling my car. They said they will force close my car loan n give me the remaining money. I hv got only 1 lakh n remaining 2.30 lakh is still wd them n they have not cleared my loan n it's more than a month. It's a big fraud n no one at the agra branch is ready to help me. Whenever i...

Maine apni car sell kari thi car 24 ko 28 augest ko. Ab problem yai hai ki car 24 noida sector 6 nai 28 augest ko 99000 something maire account mai neft kai dwara transfer kar diya. Or maira loan amount jo 225600 rs tha oska pending report maire ko dai diya. Ab 12 september ko hdfc bank sai phone aata hai ki aapki emi pay nahi hui hai. Or emi ki date 5 tarik ki thi. Tab mujhe pata chala ki car 24 walo nai payment nahi ki hai. Ab mai dobara...

We had booked a home inspection on 8th July after I read in their blog that they scrap cars and take care of all formalities. The assigned executive called and asked us if we completed all RTO formalities. We said no but your blog mentioned you do all this. He said no and we asked to cancel and get us our refund. He said he will cancel. We called the next day and found out he never informed the company about the home inspection cancellation....

I bought hyundai xcent from cars 24 on 8th sept 2019. Before buying the car i checked any pending challan on this car and found there was a challan pending on this car. The challan was issued on 21 may 2019 for improper parking. Clearly the challan was issued around 4 months before i bought the car. I informed about this challan to te sales team and they told me that the challan will be cleared during rc transfer and transport authority will...

I sold my car eon 2018 model to cars 24 at kukatpally branch of hyderabad in july. After nearly 2 months, they released a part payment. Now 10000 rs is still held back. They are saying that noc certificate did not have my signature. I signed it dually on saturday - 28th sep 2019 on the promise that the remaining amount will be released on sunday. But till now they have not released it. Their manager mr mustafa is taking me on a ride for the...

I sold my car early july 19 through ctoc cars24 car no mh43l3732 still rc transfer not done i sold it to mr laxman thevar through cars 24 c to c employee mr harish now they are not picking up my phone

This is not as per advertisement of free rc transfer mr majid [protected] is also not replying
Mr majid is manager of cars 24 c to c at thane

What about risk to me as seller pf the car can i put a police...