CARS24 Services Complaints & Reviews

Hi team,

I bought maruti ignis car from cars 24 on 22nd dec 2019 and paid 5690/- for service charge and got the delivery of the car on 25th dec 2019 after paying the full amount to seller, i also paid 7000/- to cars 24 represetntitnve for rc transfer as he told me that the car is registered in pmc so i need to pay extra money to get it transferred to pcmc (Mh14) for (Mh12, i paid the money and he informed that he will collect the noc from the seller and share the for 29, 30 copy and acknogement copy next day as 25th is the holiday.

I called them multiple times since 25th dec and every time i get the response that they will collect it and start the transfer process but till date (01/01/2020) the noc from seller has not been collected and i have not teceived any response on the progress of process..

Request cars 24 team to look int this matter immediately and provide the receipt asap..

Thanks
Santosh
[protected]

I have sold my car to kolkata branch (Ms shakuntala), its been 4-5 months but the rc transfer has not done yet. Have provided all documents and done all paperwork from my side on day 1.
This is not as per what is promised when we go to their shop. Please help out.
Car was sold in september 2019
Its almost january now, but still the rc transfer has not happened.
When emailing the company - i get reply once after emailing 2-3 times. That too with a generic answer.

Please kindly help here.

Dear all,

This is to bring into your notice that i have bought a car make honda city, last year in december made the complete payment also but still not got the noc for transfer of papers in my name.
I have contacted mr. Mahesh from pune, mr. Deepak from mumbai, but nobody is resolving the issue.
I am not able to drive the car as it is without papers and also not able to get fast tag. Which is giving me mental peace.
If papers could not complete kindly take back the car and refund my money.
Request the concern to resolve asap.
Honda city no mh14fg0367

I purchased the ford figo registered number "dl 4caf 6038" from cars24 in september, this cars was petrol+ cng. And we have given all the documents to transfer the rc with petrol cng, but we received the rc with only petrol as fuel for this vehicle.
Its been more than 3 months have already passed and we have not received the rc with cng yet. Kindly help these guys are not even receiving the phone calls.

We deal used car Ciaz GJ19AF8888 from car24. We give tokan of Rs. 9440/- on car24 account by google pay. And book car.and also submit all documents who requiring RC transfer. After 4 day seller saying I’m not selling my car right now. Or car24’s sales person not answering call. We customer care but not properly answer only say your complaint note down. 7 day complete from deal now but not refund my tokan amount or not deliver car. I complain by mail by call but not solved my problems. I think this is fraud company. Car24 company cheated me. Please solve my problems

I selled my hyundai i20 by cars 24 sales executive name. Arul contact no.[protected] the sales executive know that we didn't clear our noc. This is not our mistake the bank is delaying to clear it. We have trusted your company and decided to sell our car. But your sales executive is using harsh words and threatening us by giving police complaint. Plz take further action

Since 6 months i had purchased my car and my no is ka03mk2642 but after purchasing car from cars24 they have provided a wrong rc and the same i have not accepted till yet i have not received yet my proper rc and the sales manager is not picking my call and and update i am receiving since 3 months that waiting for approval from rto but every week they will say something but they are not able to provide any proper i need my rc asap or i want my refund back with interest and even i have called many time customer service but yet nobody called me dromur aode

Sir,
I, Pravinkumar Malwe resident of Sai vihar bhagwan nagar Near MIT medical college latur Maharastra Pin-413512 I saw false advertisement made on the site cars24.com regarding Car id:[protected] posted on cars24 web site.
That I have visited website and saw a car detail as mentioned above and two more which I do not remember the id mentioned. The car id mentioned had a offer price of rupees 44000/- but when I called cars24...

Dear team
I sold my honda city plate no. Dl4cab0927 through cars 24 executive name rahul rohella mobile no. [protected] to scarp dealer name vikrant shukla mobile no. [protected]. As rahul confirmed us that you will get a chassis plate along with your original rc which was taken from us by saying that we need it enroute to the place where we scrap the cars. But unfortunately we didn't get the plate n rc till date. I am continuing calling your agent rahul for the same but he making me a fake commitment by saying i talk to him n get back to you.
I would like to request you to look at this matter and try to resolve the issue as soon as possible because they might using the car illegally and i want to deregister the car from my name.

I purchased a wagon r from cars24 faridabad on 20.10.19. I called many time and even mailed on [protected]@gmail.com 3 times. My rc transfer is still pending. I paid 6000 rs as service charge and 7500 rs as rc transfer fee. Car details is..
No. Hr51 aa 9846. Seller - richpal
Buyer-jagdeep mob no [protected]. I made many complaints on customer care number. But there is no solution till now. Please help.

I have sold my car thru cars24 on september 05, 2019, but my name is still showing as owner name. Cars24 employee shivendra singh is not supporting at all, he is delaying the process of transfer. I have submitted all the documents required, noc was genrated to transfer my car to buyer. Its been 3 months and i am afraid of its misuse of car, and even as contact with buyer he said cars24 haven't shared noc yet.

I had paid 25000 for the purchasing the car as deposit. But seller has back out from selling car and he had not taken the token. Know it is with cars 24 but they are not paying the same to me from 18 oct. Almost 3 months. I am making follow up with nikhil kumbhar for the same but he had not responding nor re-acting for the same. It was the worst experience with car s 24. Not expecting form this type of cheating from your side.
Please re fund my amount.
Buyer token acknowledgement receipt - [protected]
Buyer name: abhi kadu
Seller name: dinesh sable
Register no: mh12mb3001

In 08 dec 2019, i paid to cars24 rs. 20000.00 through neft as advance payment to buy eeco car, but due to some circumstances i was unable to make deal final, i asked for refund after charging your service charges but they denied, said that the all money received, as a token money which is not refundable and now not responding us. Please do needful.
Other details are in attainment.

I went to cars 24 warehouse in rajouri garden delhi on 23rd november 2019.

I selected a car, and i was asked to pay token advance for the car. No one told me that token, once paid, will not be refunded back.

They hid this information from me. I paid rs. 20, 000/- as token.

I was sent token receipt on my email. I was shocked to see the terms and conditions. All terms and conditions were in favour of cars24.

Once i received the token receipt, i came to know that token is not refundable.

Cars24 must have informed about it before taking the token, but they concealed this relevant and important piece of information from me.

I had some doubts, that the vehicle they are selling me was accidental, so i asked them to provide insurance details for last 2 years. I was not given this information.

I wrote a mail to them on 23rd november, i just received an acknowledgement, but after that there was no revert.

This company hides relevant information. They lure customers to make payment, once the payment is made, then is the time, when the customer comes to know about terms and conditions, that's how they trap the customers.

Regards

Vishal pahwa

It’s been like 6 month i bought a car from car24 since that day i’m call that executive for documents and rc transfer he’s not responding to my calls. I don’t even have a single document of my car and on top that that guys charged my 8000 rs extra for purchasing this car. I tried calling the customer care number several time but they are not taking any action. They are just interested if i’m selling or purchasing any car. For me personally it’s seem like a big scam they just want money from selling and purchasing cars once it’s done they just forgets you. +[protected] number for that executive.

Hi team,

I have bought hr29aq1621 car 2 month back from cars24 with the assigned rm (Surender singh) who has left the job 1.5 month back and was in touch with me. I got to know when mail was not delivered on his mail id. I complained the same to cars24. They assigned new person rajat mehta and ankit. They are also delaying the process by making unusual demands like you have to visit to collect papers and sign papers. They have not provided me any receipt of car delivery and i have paid rs. 6500 to cars24. No reciept has been provided to me yet.

Is it, how the company work? Without any process. Previous rm even did not take proper signs on documents of seller. When i am asking to get the completed process asap, they are telling me their demands on daily basis like we will not visit you. You have to visit us to handover the documents and sign the document in their office.

Is there someone in the company who can take the ownership of this rc transfer task.

Thanks,
Rishabh jain
[protected]

Dear team,

My appointment id is [protected], i have sold my car on 30th nov19, here your executive named amarjeet kaur, phone no:-[protected].
Here i wish to say that i have sold my car and completed all the docs at the time of stocking of my car, on 11th dec19 amarjeet called me up and her behavior was extremely disappointing she was talking to like anything, even she was so rude on call and demanding for some new documents like rent agreement, as i told him that this was my approx 8 years old address and i dont have any proof than she threaten me that you have to give the same else i will stop you party peshi amount of 10000/-, permanently.
Really i hope selling car through cars24 was my biggest mistake as i am a branch head in a government bank and your executive was treating me like i am her peon, i have recording of calls if you require i can share the same.

I would like to request pls take necessary action and confirm the same.

Hello team,

I have sold my car (Maruthi celerio) in the month of may'2019 and it's been more than 180 days still car registration is not yet transfered.

I have called many times to cars24 customer care and raised the ticket but none of them are giving proper response and customer care executive saying that my car is not yet solded and my car is in cars24 inventory.

Recently i got a penalty (Attached the image of penalty from traffic police) on my car which is at bhongir for not having seat belt. Luckily in that penalty traffic police have mentioned the phone number of the person who had driven my car.

I have called that person and got to know that he buy my on 18th nov, 2019 and waiting for transfer of ownership which is pending from cars24 end.

Can i know the status of the transfer of ownership.

I brought a car through cars24 on 13th october and it’s been more than 45 days i am waiting for transfer documents. I brought car from tathavade, pune branch.
The worst service i have experienced ever. I brought it cars24 because ease of documents transfer but now no one is responding from branch. Your branch employee not either doing his job and telling he his on leave. Is he only one working for cars24 in entire pune.

Appointment/sale id:[protected]

Went for evaluation of my swift ldi on monday i. E. On 25.11.19 and got a price of 275000 rs and i opted for payment after 72 hours. I then submitted the car on tuesday i. E. On 26.11.19 and i was promised that the money would be reaching my account within 72 hours. It been now more than 72 hours and still there is no information of the same. Nobody in the cars24 also knows when the money will be reimbursed.

Also, on the final documents given by cars24, its clearly stated that the amount has to be deposited in the customers account within 72 hours.

It's actually not a good thing on the part of cars24 to do. Also i would urge everyone to opt for instant payment to become risk free on the payments part.

Please solve the issues asap without any further delay or i have to take further legal action.