CARS24 Services Complaints & Reviews

I contacted many times through phone and mail to cars24 representative but did not receive any positive response from them. I bought car from them but it's more than 2 months now but still waiting for my rc which supposed to be transferred with 45 days. Every time i contacted to cars 24 representatives they told me that will get back to you but later no response from them. I am writing this complaint now in hope of positive response. My name is pushpak rana and the car which i bought from them is maruti sx4 hr26be9412.

Hi,

I came here on 8th of oct 2019 for my car's evaluation and i feel like that it was a biggest mistake of my life. Before contacting cars24, i heard a lot that about its ethics and the quality of service they deliver to their customers, but i'd reluctant to agree to any of their guidelines. Here is the exact chronology of events till date:

5th oct'19:
I received the appointment id: [protected] and appointment booked for 8th oct 2019. This was online and i received the acknowledgement via text message

8th oct'19:
1. I visited cars24 office located at fbd nit. As per process, i was given a token for car inspection which they started in 10-15 mins (Not an issue with me as this is the process i could easily see that).

2. Inspection took almost 40-50 mins and they did a complete health check of car. Much impressed with the process.

3. As soon as the inspection got completed, the health check report was flown for the auction (I was told its a process that normally takes 25 mins.)

4. After 25 mins, i was called for the discussion around auction's output and further process if the price interests me.

5. With all the auction output and final price negotiation, i decided to sell my car to cars24 and hence given them the heads up.

6. Now comes the interesting point, with my go ahead to their confirmation on locking the deal, no where in between anybody told me about payment timelines. I was only told that the deal is valid for 3 working days during which i had to arrange all the papers in case if missing any. Failing this will result in penalty of rs. 500 per day after the three working days. Another thing told was in case of deal cancellation from my side will lead to penalty of rs. 5000. With all this clauses, a commitment was also given that payment will be done instantly once the documents are submitted.

7. On the same day, with all above discussion, i along with cars24 realized that a couple of documents (Address proof and bank noc etc.) were missing to which i agreed to submit the next day and i left.

9th oct'19:

1. I visited again with the pending documents, gave them all the document and i was told to leave as the payment will be delivered in my bank account in next 48 hours. Trust me, i felt like that i have been cheated as the commitment was to make the payment instantly.

2. I raised the concern with cars24 officer there and he simply denied and told me that in case of instant payment there is a separate process which will again cost me money.

3. The behavior of the officer i met there was also not customer oriented.

4. Finally, i had to call their team lead to sort out the matter for me. He shown some level of sympathy and tried to sort the matter however it was too late by that time for him to coordinate with different stakeholders and get the work done for me.

5. While the lead was trying to help me, he found out a mistake done by the officer on 5th oct which added delay to the process.

Questions arise:
1. Why the officer on 5th oct make false commitments and silly mistakes while doing his work?
2. The price offered to me on 5th oct by officer was denied by other officer on very next day. This implies that the staff is not in sync
3. The officer on 9th oct committed that the previous officer dealing a day before does these kind of mistakes very often and usually gets a hit on his salary too.
4. The lead of the staff office committed that they do false commitments to meet their targets.

Final output, its consequences & my feedback:
1. The staff is only sales oriented and least bothered about customer satisfaction.
2. With all their false commitments, wrong data entries and their focus around sales, i had to waste two days, had to take leaves from office resulting in my salary deduction.
3. On the top of my salary deduction, i had a commitment at home to get a new car which was only possible with cars24 payment. I'd just say that you can buy car any day but some days are special in family and comes once a year. That day has gone for this year, i haven't got the payment. Still struggling with cars24.
4. No one from the staff in discussion has courtesy to at least give call back to customers with such cases and update them upfront with the progress.

With all the above listed factors, i would not recommend any car buyer/seller to contact cars24 as the staff sitting there are simply illiterate, least bother about their customers, their emotions and to the commitments they do while locking the deals for them. I'd simply call them frauds. They are the monkeyshines doing cheating with their own business and customers. Never ever visit to them.

Stakeholders involved:

1. 8th oct'19: manjeet singh
2. 9th oct'19': naveen tanwar & ajay yadav (Team lead)

Hi, my name is alwyn charles n i sold my car on 6th sep 2019 in agra cars24 sikandra branch n the name of the agent there is richa singh who assisted me in selling my car. They said they will force close my car loan n give me the remaining money. I hv got only 1 lakh n remaining 2.30 lakh is still wd them n they have not cleared my loan n it's more than a month. It's a big fraud n no one at the agra branch is ready to help me. Whenever i call them they just said it will take another 2 days n now they are not even replying. 2.30 lakhs is a big amount n my car is also with them. Please help me i wanna file a case against cars24 n i wamt my money it's urgent. Please help me. I don't know what to do. I have all the documents that i have sold my car to cars24.

Maine apni car sell kari thi car 24 ko 28 augest ko. Ab problem yai hai ki car 24 noida sector 6 nai 28 augest ko 99000 something maire account mai neft kai dwara transfer kar diya. Or maira loan amount jo 225600 rs tha oska pending report maire ko dai diya. Ab 12 september ko hdfc bank sai phone aata hai ki aapki emi pay nahi hui hai. Or emi ki date 5 tarik ki thi. Tab mujhe pata chala ki car 24 walo nai payment nahi ki hai. Ab mai dobara sai car 24 walo kai pass jaata hu ki meri payment nahi hui hai to aapko mujhe batana chahiyai ki payment kyo nahi ho paa rahi hai. Or es payment ki wajah sai mera wapas sai late fine lag gaya (Emi) bauncing charge. Ab car 24 kai customer care no pai phone kar kai jab maine jaankari di to wo mujhe alag hi baat bata rahe hai ki aapki car up16bb7933 mahindra tuv 300 loan no 35737190 customer name - narayan jha par or bhi ek loan chal raha hai. Jo baat bilkul galat hai. Ab car 24 wale 15 tarikh ko bataya ki aap dobara sai loan for closer lai kai aao. Hum dobara payment karengai. Or hdfc bank bata rahi hai ki 15 din mai aapkai pass call aayaiga oskai baad hi hum loan for closer dai paayainge. Or aaj 3 september 2019 ko naa hi mere pass koi hdfc sai phone aaya or naahi car hai mere pass jo car 24 walo kai pass hai. Or na hi hdfc ki payment ho paaie. Agar meri car, car 24 walo kai pass hai to kam sai kam jab pahli baar mai loan for closer lai kai aaya tha or jitna amount aap logo nai 225600 rs hdfc ko payment ki thi. Ya aap payment karoge to otna hi amount aap mujhe yaani narayan jha kai account mai pay karo. Kyo ki meri car. Car 24 walo kai pass jama hai. Yaa aap nai jo payment narayan jha ko ki thi wo payment lai kai car meri wapas karo. Kyoki jab car ki emi mujhe hi deni hai to car aap logo nai kyu rakhi hai. Jo aap kai charges ho wo laga lo. Kyo ki jab maine car baich di to kisi problem ki wajah sai hi baichi hogi. Or jab wo problem hi khatam na ho to mai car kahi or baichunga.. Please jald sai jald yai problem solve kare..
Name - narayan jha
Rc no - up16bb7933
Loan account no[protected]
Mob - [protected]

We had booked a home inspection on 8th July after I read in their blog that they scrap cars and take care of all formalities. The assigned executive called and asked us if we completed all RTO formalities. We said no but your blog mentioned you do all this. He said no and we asked to cancel and get us our refund. He said he will cancel. We called the next day and found out he never informed the company about the home inspection cancellation. They said I will receive a refund in 15 working days. NO REFUND. I called to their customer care, they said 2-3 days. NO REFUND. I called again. They said 1-2 days. NO REFUND. I called again and one call center executive said I will get a refund but do not know when. I was furious. I complained on their consumer complaint cell. They asked for my appointment id. I updated the complaint with the id as I don't have Twitter account. I wrote on their FB page as well asking for refund. NO REACTION. I CALL NUMEROUS TIMES AND THEY ALWAYS SAY THEY WILL ESCALATE THIS ISSUE OR WILL REFUND IN 1-2 DAYS. I asked to speak with their team lead two times and I was told he is not available.Of all numerous calls for mere Rs.299 I yelled at them twice. One executive told me she will personally see to it I receive the amount. Next time I got her, she said as I didn't receive it, I may do as I wish. One executive told me to send an E-mail to your mail id. Sent it. NO RESPONSE. It going to be three months in a few days and still they are not refunding my amount. I called this Saturday and they said I will receive the amount on Monday. Today, i.e, Tuesday evening, I called again and I yelled as I was running out of patience asking them for my money. They are not refunding my money which is a mere Rs.299. Callous attitude of the company. I have respectfully spoken to all executives through numerous calls I made to your call centre over three months. I waited for the given designated time and called. And I yell one time and your executive tell me to be professional. I understand it is the company fault but as a person calling for more than two months repeatedly and seeking a solution...none is forthcoming. No resolution is being given at all. How long do you think a person will wait for their own money?? Do you want the customer to beg for their own money??

Ticket Number: 133518

Appointment ID: [protected].

Everyone says they are raising a new complaint and highlighting this complaint. NO ONE WANTS TO RESOLVE THIS ISSUE.
WILL THIS ISSUE BE RESOLVED OR DO WE HAVE TO TAKE IT UP FURTHER?

I did post this complaint before. As we don't have Twitter, we can't DM you. I have anyway updated the complaint with ticket and appointment id. Yet no resolution to that.

I bought hyundai xcent from cars 24 on 8th sept 2019. Before buying the car i checked any pending challan on this car and found there was a challan pending on this car. The challan was issued on 21 may 2019 for improper parking. Clearly the challan was issued around 4 months before i bought the car. I informed about this challan to te sales team and they told me that the challan will be cleared during rc transfer and transport authority will not transfer if there is ant chalan pending. However on 25th sept i got the rc transferred on my name and i got it through post. When i check the challan, it was still there, unpaid. Why even after informing them, cars 24 did not clear the challan.
Please clear it asap.

I sold my car eon 2018 model to cars 24 at kukatpally branch of hyderabad in july. After nearly 2 months, they released a part payment. Now 10000 rs is still held back. They are saying that noc certificate did not have my signature. I signed it dually on saturday - 28th sep 2019 on the promise that the remaining amount will be released on sunday. But till now they have not released it. Their manager mr mustafa is taking me on a ride for the past 2 months and now also he is saying that the amount will be released in couple of hours. But i doubt him. Please help me. And to people who would like to sell to cars24 i advise them to go to olx rather than cars 24.

I sold my car early july 19 through ctoc cars24 car no mh43l3732 still rc transfer not done i sold it to mr laxman thevar through cars 24 c to c employee mr harish now they are not picking up my phone

This is not as per advertisement of free rc transfer mr majid [protected] is also not replying
Mr majid is manager of cars 24 c to c at thane

What about risk to me as seller pf the car can i put a police complaint?

Please advice or resolve as soon as possible

I sold my car honda jazz 2015 on 26.09.2019 at cars24's malleshwaram office in bangalore at a very low price of rs. 3.56 lakhs only because their highly publicized "instant payment" was promised. They initiated the imps payment (Apparently) but payment was not processed due to "time out". Till now, after nearly two days, i am waiting for payment and they are saying all sorts of things. They have not even re-initiated a payment process, yet to my knowledge. They have taken the car but they have not paid, despite the promise, how can this be a legit business practice?

Dear sir/ madam,

I have two (Or) three weeks before installed the cars 24 app in my phone. I uploaded the my own car images and price details everything for selling purpose. I regularly update the cars 24 apps. Recently my phone is hang off. So what happen suddenly my phone is problems to formatted. That time i installed new apps also be deleted including cars 24apps also be.

Recently i have received one message in my phone. My car selling place & date, timing all details received. But i didn't attend that date. After one week another message one received.

The cars 24 app directly send the message. Cars 24 app message send for your car sold (Or) not. If you sold means your login the to mention the sold the word.

Note :
My problems is my phone to formatted. The cars 24 apps is deleted my phone automatically. How can i operated. Please clarify my solution for this.

I will waiting & same login to i operated my cars 24 apps. I urgent to sold the car immediately. Pls help me.

Thanks & regards to,
A. John batcha
[protected]

I bought maruti ertiga thorugh maruti ertiga hr28h9075 through cars 24 in march2019,
Almost 7months now i ma driving car on first owner name only,
I have been challaned by traffic police as well as all orignal kept by cars24 for ownership transfer documents.
I am following with cars24 through call centre or email id but no solution till now.

Cars24 has not taken any action till now and problem still existing

The common tag line cars24 used is "hi! We have shared your details with the concerned team. They will get in touch with you shortly" but later nobody contact even cars24 team members didn't respond to my call or msg.

At last i have to visit there office in udyog vihar, gurgaon on 08/09/2019 and met with shashank-[protected], ankit-[protected], ashish ahuja[protected] and they assured my the issue will be resolved in 07-10days and now no are silent.

Almost 07months now i am facing traffic challans due to original rc unavilability. Why should i bear the challans due to delay in cars24.

Hello
I had booked appointment for inspection at my place and paid your 299 inr
Appointment was scheduled for friday dated 20/09/2019 at 12 pm.
Same day i got mail that card24 representative will be at my place within 1 hour.
Whenever i called to there toll free number i get same answers from them that my complaint is under process and they will let me know.
Till date no one came, no one respond and rescheduled my appointment.

Hi sir,

I have purchase a car from cars 24 with insurance. Cars24 also provide receipts
For the same but now they denies for my car insurance which is already payed.
I have all slip and cars24 payment receipt but not get response from last one month. Request you to please take a action against cars24. If need document and receipts then please confirm

I sold my car nissan micra car to cars24 on 16th september. Firstly, i was never told that money could be credited same day option. I was told it will be a deferred payment and it would be credited in 2-3 days. I called up customer care on 19th and they said money would be credited on 19th itself. Same thing happened on 20th and 21st too. Now they have raised a ticket and said complaint call back would be done asap. But, nothing has happened till now.in 1 week payment hasn't been done so should i say that cars24 is a cheat company and has stolen the car for free. If this is so, let me know and i will file a case against cars24.
Ticket no. Is 175675
Mobile. [protected]

Hello there as i came today for appointment to nagole lb nagar branch as there is no proper support from executive akber as he told that owner must be there while bidding as per my information to you that my father is owner of the car after bidding if the deal is okey i will call to my father but spoked rudely as he said that you go and complaint to higher authorities i don't bother about it this the way you guys calling and taking appointment while going to place there is no proper response and nothing worest service i have ever seen...

I have sold the my car to cars24 at their anna nagar branch chennai. They withheld 20000 at the time of sale saying since the vehicle is registered in other state they will pay this amount in 48 hrs post confirmation from their operation team based at their head office. But now they are refusing to pay 10000 in the name of party pesi and have written that they have given multiple reminders which i never received.

It looks like this is my biggest mistake to bought a care from cars 24 its been 4 months & company havn't done rc transfer as yet after paying 4000 to company & 4000cash there agent.

Person who made this deal doesnt pick up his phone whole day i trying his nos. But they don't bother as they got money.

Would suggest everyone not to buy car from them.

I have shown creta car by cars 24 with their inspection report with 4 & 5 stars with premium price. Car was shown in night & it was appearing good condition with low mileage around 11, 000 kms. They assured me this is best car & highly rated /certified car with buy back guarantee. They asked me to pay immediately token amount rs11, 000 to seller & also asked me to pay rs 10, 000 immediately as their charges informing me that this car is with buy back guarantee. Later they informed its not with buy back guarantee as per their system. I requested to check with mechanic & agency service history which also they agreed to provide. They sent me receipt in night in 1 hour mentioning its non-refundable which was not known to me.

Next day morning when i taken car to agency, we noticed that this car was met with an accident & major accident repair. Then i informed cars 24 i can not go ahead by paying premium price for such a major accident repair car. After witnessing this history n agency, their pune office also agreed to refund my service charges & taken my bank details. Based on their commitment i bought new creta to avoid risk again. One fine day i got email from their head office saying as per their policy they can not refund service charges. They are telling buyer is backed out. I am fighting to get my refund almost for for 1 month. This is ridiculous & cheating & snatching our hard earned money. I am still fighting & will take next action & take case to consumer court if i do not receive refund in next few days.

My question is why cars 24 should retain service charge 10, 000 for showing me major accident car which is not identified by their inspection team & not informed to me earlier. I am not at fault & not backed out. Why should i pay this for their mistake? I went to cars 24 by paying service charges since its their responsibility to get good & major accident free car. Otherwise there are various free car buying platforms. Why we need cars 24 then?

I am totally disappointed with their services & hope they will take fair action if they bother to read this & if they care their customers.

I sold my car at the indirapuram branch in march 2017 and was told the rc transfer would be done soon and details shared to me by cars24. Even after more than 2 years now, it has not been done and the car shows in my name. I got a ticket created through the customer care representative on 11th september but it was marked close without resolution. This is completely unacceptable and against why i went to cars24. Just by pitching mr dhoni for your ads will not help if the service offered is like this. Please get the rc transferred asap and share the details with me.

Good evening sir/ madam
I have member of car24 has for the past one year. I have taken 12 cars for them each an every cars i have faced lot's of problems from cars24 & 3 to 4 cars i have returned back to cars24 mismatch report & flood cars. If the dealer down the mistake means the cars24 will debit around 5000 to 10000 rs to the dealer, but if you're side down any mistakes there nothing been debited & after cancellation the car refund amount will credit after 3 to 4 day even 5days super company policy

Thanks & regards
Dinku