CARS24 Services Complaints & Reviews

We sold our maruti suzuki dzire vdi in oct, 2018.
It has been almost 1 year now and we are still the owner of the car and someone else has been driving it with our name.
They have a policy of 45-60 days but they are nowhere seen to follow their own policy.
We have tried calling every office, every number but no one is helping us and we are scared that if the car gets used in any crime, we will land in trouble.
We visited the dealership through which we sold our car many times but they don't even have time to listen to our problems.
They are only suggesting to wait and have faith in the company procedures.
After chasing this company for almost 6-7 months we are fed up now and we will take action against this company.

I am launching a fir against this company.

As a customer we feel cheated.

I booked hyundai i10 2011 model with cars 24 last week (Aug 17, 2019) and paid token amount of rs 20, 000.

Yesterday (Aug 24, 2019) afternoon i went to take delivery of my car and found 2 additional issues which were not earlier (Stiff clutch, driver window side motor not working). Also since these 2 issues were not earlier at time of token and was not mentioned in their online published inspection report.

Raising...

Hi team,. This is uday narayan want to inform you that i have precured a vehical on 20th june19 (Dl3cbu2526) which should be transfer on my name before 45days but i am still waiting for the same even after submitting my all documents.

Could you please let me know what's going on. Please reach out to me for any other relevant information.

Regards
Uday
[protected]

From car24 ludhiana branch i select car I give them token money of 15000 they didn't give me receipt that time and after one week i got receipt of 15000, afterthat they never picked my call from one month they promise you will get refund i have all call recordings but they ruin my time and never pick call.worst ever service, false commitments.i have also called customer service many times but never get response

Worst service by cars24. They are advertising as hassle free rc transfer. I sold my car on 24th july and cars 24 has hold my 10000 rs. Still rc not transferred and they wants time for 45-60 days for rc transfer and returning my 10000 rs.
No transperancy.
Gurgaon centre representative harish chandra didn't imformed this 5 year procedure of rc tranafer and not responding on call now

Mohita working as sales manager in your cars 24 branch near rohini west metro station dealed my car and priced my car at rs 120000 but i only received 110000 its been over two month now but your sales manager mohita and akshay have been neglecting my call and did not talked to me properly and in non ethical way that i am afraid to visit the ahowroom again please help me out
My car is registered under my name mrs SARLA DEVI
Contact no. [protected]
SANTRO XING 2013
DL 8C 8416
PRICE PROMISED 120000
PRICE RECIEVED 110000
BALANCE 10000
DEALING MANAGERS
MOHITA
AKSHAY
NEAR ROHINI METRO STATION BRANCH
ABUSIVE BEHAVIOR

I sold my car in cars24 jadavpur branch on 12-july-2019. The appointment id is [protected]. The car price was estimated to be rs. 1 lakh and 60 thousand. I was promised, after delivery of my car, i will receive the payment within 2 or 3 days. I delivered the car on 15-july-2019. I'm yet to receive the payment even after 3 weeks. I have followed up with cars24 multiple times. I have raised a ticket in the customer care support on 01-july-2019...

I sold my Wagon R car through Cars24 on 21-Jun and paid Rs 3000 service charges on 22-jun. As per the representatives of Cars 24, they have mentioned that they will take care of RC transfer with additional charge on Rs 2000. Accordingly, I was asked to pay Rs 2000 on 24-Jun and submitted my original RC on same day; I was promised that in a week's time, they will take care of it.

Meanwhile, a month later, I bought a new car and when the dealer checks for any vehicle in my name, they found that wagon R is still in my name and yet to be transferred. Since I am buying my new car through car loan and due to auspicious day, I have to buy and an additional Rs 18, 920 had to be spend by me. I am calling the person who did the transaction, he apologized and asked me to call their boss, I reached out to him after several times and he says, he will get back to me. Again, when I am calling them, they are not answering. Very disgusting and felt like cheated big time.

My concern is now the RC is not transferred and might lead to issues if something happens to the old car.

I request them to compensate me the Rs 18, 920 because of the charges I have to pay for my new car.

I purchased a car skoda rapid through cars24 on 28th july 2019. As per your people and saying, i trusted the report you mentioned on your website about the car health and condition. However, i was cheated by your people as the car health was found completely different then your report says. I'll attach all the screenshots and pictures for your reference.

I took that car on saturday (3rd aug 2019) to skoda service center in...

I sold my swift car on[protected] and i got the whole amount in my account on[protected] except rs. 20, 000 which they kept on hold and assured to return after they get the noc from bank (Icici). I had 3 emis left with the bank and cars24 asked me some documents and they made a payment against my loan account number on[protected] which was due to bank as emi. Cars24 made an online payment for this but sorry to say finance team of cars24 was not aware how to foreclose the account. They just made a payment without knowing which head the amount should be paid.

I visited the icici branch (Sec 61 noida) on[protected] for noc and came to know that the payment mode is not correct and they (Icici) cannot close the account. I spoke to cars24 and they told me don't worry sir, bank people don't know the process your account will automatically be closed in 7-8 business days and asked me to wait. I visited the branch on[protected] and the bank officer told me that your account is still active and that officer sent a mail to the concerned
Department to take further action and asked me to come on[protected]. I visited the branch again on[protected] and came to know that the payment is made in wrong head of the loan account. Bank officer suggested me to raise the refund request and then close the account from the branch itself and told me it will take 5-7 business days to refund.

Impacts:-
1. My home loan emi got bounced which was due on 10th of month because i could not got rs. 20, 000 which cars24 kept on hold.
2. Icici bank will charge car loan emi which is due on 15th of month and its independence day on 15th so they will deduct the car loan emi on 14th.
3. I dont have enough money in my account to pay both home loan and car loan emi.
4. Bouncing of emis will ruin my cibil score.
5. Unnecessary visits to branch in my office hours exploiting me.
6. No cooperation from cars24.

I bought Maruti ertiga thorugh maruti ertiga HR28H9075 through cars 24 in march2019,
Almost 6Months Now i ma driving car on first owner name only,
i have been challaned by traffic police as well as all orignal kept by cars24 for ownership transfer documents.
I am following with cars24 through call centre or email id but no solution till now. pl. help

We finalized our deal with cars24 of our alto car at the rate of inr36000 they took the car intially we received 11000 and then inr10000 by after that nothing for a long time we contacted the executive who worked at the nearest cars24 center at first he told us it will take some time after that again no contact we again contacted him but now no response we complained on cars24 helpline no everytime all we hear is we will look into that matter. Inr15000 is left for them to pay you us and even after 2 months no updates no matter how many times we call them. And the excuse the give us is there is no noc certificate for our car even though they themselves verified all documents before finalizing the deal. Kindly help us

Hi all, i have paid advance for the vehicle and cars 24 did not deliver the vehicle for the same and also their managers and sales guys are making me run pillar to post to return my money. They do not have call center to address the complaint, very pathetic, please do not deal any cars with cars 24.com

Buyer token acknowledgement receipt - [protected]

I sold my car to cars 24 on 5th jul'19 at varthur branch bangalore and team told me that we will be holding 10000 rs and once car will reached up as my vehicle was registered from uttar pradesh and money will be released and credited to my account in one month.

But now when i am calling and asking for my money they are saying that money will be credited in 120 days and this information was not shared with me at the time of taking delivery of my vehicle where branch manager clearly mentioned on the email that pending amount will be released once car reaches uttar pradesh.

These guys are big liars and no one is ready to solve my issue and giving same statement again and again.

Hi,

My name is hemant and my appointment id is [protected]. I have not received any update or resolution yet since 29th july, 2019 on my ticket raised 146700. Why am i made to bear the pain if your company official is responsible for the incident?

He damaged my car while taking it to inspection, my car bumper, ac coil, coil fan and may be even radiator are damaged. I have already reported everything to your branch head and asked to get it inspected and fixed. He told me to make a complain to customer care and it will be resolved within 24-48 hours. It is already more than a week and nothing has yet been done while i was told that my issue will be resolved on priority basis and it is already escalated.

Kindly try to answer the following questions and inspect yourself how efficiently you people are taking care of your customers & what is the level of your service?

* why do i need to call your team again and again?
* why do i need to visit your branch for the resolution again and again.?
* what is my fault?
* why should i bear it?
* why should i wait for so long?
* what is the meaning of priority or escalation in your terms?
* how long is actually 24-48 hours?
* why do you not take my car for repair and provide me an alternate car for the time you take to resolve the issue?
* why have you hired such persons for inspection who do not eve know how to drive the car?
* why your officials can not take on the spot decision or escalate the issue and get some resolution on the spot?
* what is the tat (Turn around time) for any priority complain in your company?
* if your customer care department can not even work to get the things resolved, whom should a person contact to get the issue resolved?
* as told to me by your customer care official that issue is in escalation and team is working on it for last 9 days, what has your team worked till date even without complete information as even your executive did not have correct info?
* and, what should be the penalty imposed on you if you do not even keep your commitment of time?

I hope if you are able to answer all the above questions properly, you will definitely get my issue resolved else you are just a pathetic company with pathetic customer care and then, i will be forced to take further action and seek help from consumer court and local police in this regard.

Kindly look into the matter and resolve the issue as committed within next 4-5 days.

Thanks,

Hemant kumar mittal
[protected]/[protected]

Hi There,

Let me inform you that I have been given a commitment by one of your employee (Raghvender Singh) Employee Code: 15690, Initially when I was dealing with above employee, and before paying token amount he said your Token Amount is refundable if you will not be satisfied with the Car. when i visited the Yard, I met him And he took My bank details for refund process nd he told me to wait for 1-2 days beacuse refund process will take 1-2 days to complete.

And Now your employee Raghvender Singh said that our policies have been changed 2 Days ago so Can you please Share a Copy of your Changed Policy. Moreover I am gonna take a legal action now, and file an RTI too. If you plicy says that Token Amount is Non-Refundable that Why I have been given a false statement and Mislead by Raghuvender Singh.

I have Got all the proofs with me that your employee has committed me that this Token amount of Rs.15000 is refundable, Car wasn't look like what it was showed on your website so it's a Fraud and Cheat to me.

I am being polite since 15th July 2019 and I have been calling on your Toll-Free and sending emails, , Called up your Team Members (Anshul Razdhan) and Lined Manager to resolve this issue but it's so annoying and I have been harassed although I have been told that they will arrange a different Car to Me in same budget and same match but nothing is been done by deaf ears.

This is Nuisance and I want a positive reply ASAP. Else I am gonna lodge a Complaint for your Gurgaon Office (Cars 24 Hub Huda Parking, Trilium Avenue, Sector-29 Gurugram).

Dear sir/mam,
This is inform you that vehicle no. Uk14d-8522 owner name of mr. Vimal kumar son of pratap narayan has taken loan from me on the document of the car and made deed with me on car document so cancel sale deed with vimal kumar regarding car sale otherwise further action will be taken based on documents held by us. Copy attached for your ref..

Regards
Diwakar bhaukhandi
Ph:-[protected]

I sold my car via cars 24 on jul 26th appointment id [protected] thinking that i will get the entire amount but they have held back 10, 000 in the name of “party peshi”. I was not told about this initially. Only when the final amount and other formalities were done they informed about this. I want my entire money immediately. I do not know what is party peshi and when i will get the balance amount. Initially they had also held back noc clearance and insurance expiry amount of 26, 000 fraudulently but after constant complaints got it in two days. They had not even informed that seller needs to select option of instant payment or deferred payment. Without my knowledge they signed me up for deferred payment. All these activities clearly shows that this is a fraud company looking to pry upon honest and innocent sellers. I want my balance amount of 10, 000 immediately.

I have visited cars24 trilium avenue, gurgaon on 27 july 2019. I liked one hyundai i10, the base value of the car stated to be rs. 127330/-. After, inclusion of service charge and registration transfer charges the finalized price of the car calculated to be rs. 132330/-.

The sales executive thereby asked me to pay rs. 20000/- as token amount and remaining amount at the time of delivery. The picture of excel calculation is enclosed herewith.

After 30mins i received token acknowledgement receipt in my email. However, after going through the token acknowledgement receipt, it may be seen that the total amount has been calculated as rs. 143330/-. It has been further stated that the token amount of rs. 20000/- is a service charge and it is not inclusive of sales price.

Thereafter, i called the sales executive to clarify the situation and send me the fresh acknowledge receipt as per agreed price. However, the same has not been forwarded yet.

Now, the sales executive is forcing me to buy the said vehicle as per price shown in acknowledgement letter i. E. Rs 143330/- else the advance amount of rs. 20000/- will be forfeited by the company.

The above conduct of the company executive is a clear violation of the sales agreement and the sales agreement is liable to terminated as per the indian contract act, 1972.

How can a registered company can indulge itself in activities like this. Have i made a mistake by trusting a company with my hard earned money. This is a utter shameful act.

Dear sir
This refers my previous mail dated 24 july 2019 regarding car no. Hr12r5657. I am regularly in touch with you to buy the same car, for which you have taken the token amount. I am always fail to proceed the deal. Please either you return my money or you show me the same car to buy. If you know that the car is not of same match, what you mentioned in your website, then pls let me see the another one of same match, and cost. I expect an early reply from you. Due to non availability of the conveyance i am suffering a lot in my business.