CARS24 Services Complaints & Reviews

Company is not centric to employees

I have sending all the bank details and fill the annexure b for fnf, but still company denied for the transfer the amount in my given acount number.

I complaint to consumer court, it's a harassment to me.
Please help to resolve this case.

I have sending the couples of mails to hr, legal dept and company ceo.
No revert from comapny side.

I am writing this complaint to intimate you regarding the recent violations made by the new buyer (Third party) on the car which i (First hand seller) sold to cars24.

I sold my car (Details mentioned below) to cars24 on 7th february 2020.
However, i recently got an letter on my email stating ' traffic violation' from delhi traffic police.

1. Red light jumping on 28th march 2020 at 08.55.33 (Hours, minutes, sec)
2. Red light jumping on 29th march 2020 at 08.17.05
3. Violating stop line on 29th march 2020 at 07.51.40
4. Red light jumping on 17th april 2020 at 11.44.44
5. Red light jumping on 17th april 2020 at 12.03.10

Let me know the following:
1. Firstly, the rc transfer should have been taken place in the month of february 2020. Why was there a delay in the process?

Noc was given to cars24 by the bank in the second week of february itself. Why haven't cars24 dealt with this initially?

The main concern here is "if the new buyer (Third party) does any criminal offence, and the car"s rc is on my name, then i would liable. However, as per the contract between the first hand seller (Anuja bali) and cars24 states that first hand seller is insured under cpp (Customer protection policy act) upto 10 lakhs.
The reason for selling to cars24 was because of its goodwill in the market. Please dont make me regret my decision. Therefore, i would request you to please let the third party (New buyer) know that till the time rc does not get transferred, he/she has implied responsibility and take due diligence while driving.

Also, let the third party know that he is liable to pay all the amount pertaining to all five e-challans. Since i havent been disclosed the details of the third party (New buyer), i suppose, my point of contact is cars24.

I would request you to take this seriously as non - compliance would lead to further court proceedings and unnecessary would tarnish the goodwill for cars 24.

Due to covid-19 lockdowm, i am unable to be have an face to face interaction with cars24 at the nearest branch. Would appreciate your help over the emails.

I had 2 experiences with them, both horrible.
First one was when i bought a car from them, they charged me double service charge even when the seller of the car backed out from the deal. They simply said that it is their policy to not refund the service charge.

I also sold my old car to them. They very proactively advertise about their timely rc transfer, but the reality is they just don't care about it.
Its been more than 3 months and the rc is still in my name. Some of my friends rcs are not transferred even after 2 years. Hard to believe.
Try them if you want to but i will try my best to warn people i know to stay away from them.
They are just frauds.

I am trying to connect you few weeks but no luck
Now i am writing this mail as a escalation for not getting support from your team.
May i know the status of rc transfer (Kindly pick my phone) as all money has been given to you and party.
The rc transfer charges has been given to you as per below details :-
Amount - 13800
Ac - [protected]
Ucba0002944
Satyandra srivastava (Cars 24 rm)
Karhiya bazaar branch
Payment reference number -[protected]
Dated 20/02/2020

After all payment company is not doing rc transfer till 20 feb 2020

I am trying to connect you few weeks but no luck
Now i am writing this as a escalation for not getting support from your team.
May i know the status of rc transfer (Kindly pick my phone) as all money has been given to you and party.
The rc transfer charges has been given to you as per below details :-
Amount - 13800
Ac - [protected]
Ucba0002944
Satyandra srivastava (Cars 24 rm)
Karhiya bazaar branch
Payment reference number -[protected]
Dated 20/02/2020

I am akshay singh, my dealer code in cars 24 is 68365. I had purchased a car from cars 24 which was confirmed, due to the ongoing lockdown, all the dealers received a notification from cars24 that in case there is a delay in delivery of the car, or if we cancel the car due to delayed delivery, there will be no additional charges (Because of the ongoing lockdown due to the covid-19 situation). As there was a delay, an amount of 40000 has been deducted even after the cancellation was done post 15 days as per the policy agreement. We request you to kindly help in getting the refund as this is absolutely being impossible in waiting for their responses on the issue. I request you to kindly help in making the business fair and avoid any non complaint charges. This is the second escalation being done after continuously following up with the respective contacts assigned to me.

Respected sir/madam

This is side from sadik ali, i would like to inform you that i have purchased a car on march 17, 2020. I have paid all the processing amount plus extra rs. 1500 which has taken by mr. Rajbhan sing and his contact number is [protected] and he told me that your amount of rs. 1500 would be refund once your original car rc will come and then he said after coming your original car rc send me the photo of rc and a cancel cheque after that i will refund your money but still i have not received my amount of rs. 1500. I have tried to contact him so many times but he did not response my calls and messages.

After that i call to customer support of cars24 then i received a call from this number [protected] on april 2, 2020 she set wrong expection she said my sir will call you but still i have no received any call or refund anymore. After that i call her back on april 4, 2020 she did not response the calls and messages.

I request you to kindly look into this matter and try to resolve it as soon as possible. Hope you understand.

Sadik ali - [protected]

2th dec 2019
"saw the car reva-i (Ka41 n 9607) on cars24.com
Went through the inspection details mainly the condition of the vehicle that showed 4-star and above in all aspects"

4th dec 2019
A cars24 representative by name anjan gowda called me to visit owner's house to see the vehicle and proposed for a test drive
Impression during the test drive
"vehicle was full on charge and drove it for some distance (Less than 0.25 kms) during which i felt car is in running condition as i was confident that cars24 had checked other aspects and rated 4 - star. I decided to buy the car
Car owner indira claimed that on full charge, car gives a millege of 60 kms (40 kms in green band, 10 kms in yellow band and 10 kms in red band)
Car had a valid insurance period from 14th nov 2019 to 13th nov 2020"

7th dec 2019
"along with anjan, me and my wife visited to owner's house to negotiate and buy the vehicle,
It was agreed for rs 70, 000 and a fee of rs 4, 500 + rs 5900 was paid to cars24 (Anjan) as service charges all through online transfer
One the same day, we gave required details to anjan for the rc transfer and policy transfer
During purchase anjan guaranteed to provide inspection report (Which we never received instead specified that whatever available online is the inspection report)
We drove vehicle back home and observed battery getting drained at a much faster pace, but felt it might pickup after charging"

8th & 10th dec 2019
Car was taken out for short rides twice and observed battery getting drained at much faster rate though car was driven for less than 20 kms but the indicator was well within green mark

15th dec 2019
"i took the car for clean up as we planned for a pooja, while returning i experienced a drag or the batteries were not pulling with required power. There is a steep elevation near my house and car reached up till 70% of the road and engine got switched off though battery indicator was showing just within the green band and car never got switched on again. I tried multiple times but car didn’t start and had broken down

I called my brother so that he could help me tove it nearer to my house,
I switch on to try again but ignition didn’t switch on instead started rolling backwards, i tried to apply breaks but the brakes failed to operate,

My brother who was behind the car jumped aside as car started rolling down backwards uncontrollably and brakes were not getting applied, luckily there was no one or no vehicles behind and i went and rammed on to the compound of a house
Car went through a major damage and luckily i or no-one was hurt

The very next moment i called anjan of cars24 and intimated the condition of the vehicle and asked for his help to get insurance personal but there was no support or co-operation from cars24"

16th dec 2019
"we called bajaj insurance customer care and raised an incident: x[protected]

We called bajaj insurance customer care and raised an insurance claim: oc[protected]-00011544
The alliance roadside assistance towing vehicle arrived at the spot around 11.40am

Battery was showing the below state during this time
The towing vehicle took reva to repair/service center at 12.00 pm and the receipt issued

Initially towing vehicle visited mahindra chrome motors in mysore road. Soon after reaching the service centre, people there did not receive the vehicle stating reva service centers are ananth cars at bannergatta road or sireesh motors, hsr layout
Till evening the towing vehicle visited multiple service centers at many different locations but no one was ready to accept the car for servicing,
In the end, sireesh motors at hsr layout did not accept the car instead they analyzed the impact and confirmed that they will provide the estimation. After that again towing vehicle visited chrome motors as per suggestion from people in sireesh motors

End of the day none of the service centers received the vehicle stating non-availability of spare parts out of which many are outdated
End of day the towing vehicle brought back the car to our house,"

5th jan 2020
We received rc from cars24 and assurance from the cars24 that they will support us to get insurance transferred

11th jan 2020
"we visited bajaj alliance insurance office. Address""golden heights, 4th floor, no.1/2, 59th c cross road, 4th m block, 59a cross rd, bengaluru, karnataka 560010""
Raised request for transfer of name, as we did not receive any support from cars24"

13th jan 2020
Received a message confirming the arrival of mr manjunatha b for car inspection

14th jan 2020
Mr manjunath came to our place for car inspection and took photographs of the car and uploaded on bajaj alliance site (Pic below), ticket raised for the same: 82015413

18th & 20th jan 2020
We called bajaj alliance customer care multiple times in order to check the claim status (Attached)

27th jan 2020
I called keethi from bajaj alliance office in order to check the status of name transfer and understood from him that name transfer cannot be done as there is a claim open with this car and asked us to close the claim.

2nd feb 2020
We received estimation from sireesh motors for the damage

4th feb 2020
We called bajaj alliance customer care in order to check the status of claim and understood that without informing us, claim has been closed,

15th feb 2020
"since claim was closed, we visited bajaj alliance insurance office. Address""golden heights, 4th floor, no.1/2, 59th c cross road, 4th m block, 59a cross rd, bengaluru, karnataka 560010""again, raised request for transfer of name
Bajaj alliance said now we cannot claim the accident amount or anything which happened before closure of claim and name change"

26th march 2020
After trying to contact multiple times, the previous owner replied to my wife’s message blaming the cars24

Current status
"at this point of time we are not receiving any support from bajaj alliance, cars24 and the owner of the car who sold us a scrap car, and we are in a loss of rs. 90, 000

We need your support
Detailed report with logs, images and receipts available and will be shared if i receive mail id"

I had sold my car dl9cy2156, on 2nd june 2019 and car has been sold to end buyer also but till now the rc has been not transferred to end buyer. Today i have received a notice from delhi traffic police that someone has done some offence with this car. I had complaint more than 10 time on their customer care no. But they are not listing me and, it has been almost 1 year but they are not transferring rc and i also received challan notice of 500 from police. Please help. Please guide me, what whould i do now?

I have purchased honda civic car through cars24
While purchasing the the car the executive have cheated me and taken both the seller n buyer commission from me..
Later i had been to rc transfer process
Cars24 took 1500rs as rc deposit after my rc transfer also they have not returned my money.
And due to some signature miss matchin rto as per car's 24 executive instructions i have paid 1100rs, and they told me that the extra paid amount will be given by cars24.
Till now none of my problems has resolved.

I sold my car on cars24 fulfilling all the documents and formalities, i went to give delivery of my sold car to cars24 outlet, first time they said few formalities are yet pending from their side, so i went back and next day after confirming with the executive mr. Ejaz i again went to give my car at the cars24 outlet they again told me formalities are yet pending,
And i had to drive 30 km to and from to give delivery of the car. Everyday i can’t do that.

Now i am getting msg that you didn’t fulfill the transaction and return us the token amount of 1000/- and 5000/- penalty..

I went at the outlet for delivery that only shows my bonafide intention.

Dear Public,

We have sold our car, Maruti Swift VXI, and we are not at all happy.

We were quoted a price of INR 182000 and in account was promised as INR 175000 after all deductions. We asked the agent to lock the price and he told us to arrange the required docs and then we can handover the car.
Basis the commitment received from CARS24 we booked our new car and committed on down payment and applied the loan accordingly.

We arranged all the documents required and again asked the agent when can we come and handover.
And then to our surprise he told us that the price has been expired and he will now requote to us. Then we chased him to tell us the next best available price. We chased him to daily till almost 15 days. And finally got to close the deal this morning at a very low price of 160000 in account.
And now again we got a surprise when we went to the outlet to handover the car and the documents, the agent there told us another 2000 will be deducted because of some insurance policy. This was never told us by the agent whom we were in touch.

We were left with no option but to except the offer given by CARS24 as we had to make the down payment for our new car.

We are very disappointed with this service which we have got from cars24.

I am definitely putting this up on the social media and will let everyone know that how cars24 fools a common man.

A very disappointed and dissatisfied customer

Appointment id [protected]
I sold my ertiga zxi+ to cars24 on 27 feb 2020 and thereafter i submitted all the desired documents. Inspite of my several reminders and lodging complaints, cars24 has not paid the consideration. Being a senior citizen, cars24 is unnecessarily harassing me which is effecting my health. I'm seriously considering to file a fir against the company and executives concerned. My advice to all is think twice before you fall in cars24 trap.
Dibakar chatterjee
Kolkata

Valued by your me shantanu raut on wednesday 11th march evening at 1815 hrs which was agreed at a price point of 7.20 lacs less your service charge. We decided to close the paperwork next morning thursday 12 th and get instant money transfer with the deductions 1100 rs you charge for the same..

We got the 1000 rs by online transfer and i was told that the on board computer check needs to be done for cars above 7 lacs...

Since the computer was not available a request was put and shantanu was to revert on thursday 12 th post which we close the deal.

At 1500 hrs my family had a medical emergency at belgaum and we had to rush urgently out of station. I communicated the same on whatsapp and spoke to shantanu that i will be out of pune and will only be back on monday evening latest as i was not in a position to estimate the emergency time. However i promised him that on tuesday morning i 100%hand over the car for computer inspection by which he should get the machine and keep with him. I understand you have only 9 hand held computer and hence. As a client i have complied everything including handing over my original rc and insurance on wednesday the same evening. Having worked with automotive industry for 22 years across brands like mercedes-benz, skoda auto, honda, mahindra and ford at senior management positions i was appalled to see the stance taken by your executive, with zero customer centric approach.

He kept interrupting my call every time and insisred i listen to him and his hands were so tied that no one in the management was willing to hear my plea.

He insisted that as per norms etc i have done a great blunder by leaving on an emergency and that the computer came to him on friday and that i left pune hence i will have to pay charges of 500 aday beyond sunday etc... He initially stated a service charge of 5000 plus, then later on call told me it's 8000 odd due to valuation above 7 lacs... Then came the computer check requirements when i was all ready and could have handed the car to him on thursday morning but was told to wait as he would inform me about the computer, which he did not till late evening when i established a call with him i spite of medical emergency which as a sales guy he must assess...

Is this professional? I did come back on monday night and informed shantanu that i am ready, but apparently it's a weekly off at cars 24. The corona virus threat and my emergency i fail to understand how rigid and argumentative your staff has been. Now he calls me this morning at 10 15 am and states that mybprice now needs revaluation...? Has he just joined new? Is it his first case? Why is he so hard-pressed...

Now i am told that 50k will be held back for service record check and will not be given along with my car payment but a day later??? Soni give my car, my documents every signature and they can twist the case as they want and hold me ransom for 50 000 under any excuse.

If that is the behaviour i need to speak with the topmost authority and should he tell me that i am wrong i will take a call post that...

Hope i get a revert my coordinates are below.

Regards,

Bipin datar

Cars24 yelahanka - agent name - khaiz pasha
The car - renault duster was evaluated and a low price was offered. After i decided to go with another vendor, he pleaded with me to bring the car back and committed to a price of rs. 4.8 lakhs - i have an audio recording of the call. I asked him to confirm that he has a buyer and the deal will be concluded within an hour. He assured me that it would be done.

However, he was unable to complete the deal and changed his commitment stating that his backend team has gone back on the commitment.

Please investigate

Dear sir
It is been disheartening that i have trusted you but your customer service doesn't seems to be satisfied. I have buy a car from your office in noida sector 18 gip mall from your executive mr kundan, but from last 15 days he is just manipulating me and is not able to provide me tha accurate information about my rc.
Kindly look into the matter and hope so urgent action must be taken.

Regards
Vaseem firoz ali
Mob no -[protected]
Alternate no - [protected]

Harrassment at the hand of marketing executive alka banga cars24services gurgaon branch,
I have asked for the evaluation of my old car, instead she managed to transfer the money from cars24services ac to my ac in preadvance, without any written commitment from my side, instead being honest i revert the whole money immediately back to company account, but now getting harrased to pay more penalties by way of calls & messages

I have registered on cars24 app with name maharaja cars id:75968unnecessary claims o[censored]nusual process that cost my 10, 000 rupees deduction which i have been debited from my wallets of car24 account.
Is it a cunning way to grasp money loosing my trust and assurance which i adhered to this cars24 services being loyal to my client to serve best. Please return my hard earned amount of wallet which has been debited in a cunning way

Rm upendra pandey gor involved in selling my car in february and held back rs.40000 for noc submission, which i submitted on 4th march, after that he changed colors and refused to release my money. When i complained against him to cars24 customer service, he bluntly told me that he will not give me money. Now he is coming with all the new ways to harass me and messaging me in night whereas i am not getting any support from cars24 customer care.

I sold my scorpio car on 4th feb through cars24. Since the car was on lease they held back rs.40000 for noc submission. I submitted noc on 5th mar but they are not releasing the amount. The rm involved has bluntly refused to pay the amount and customer service is of no use. They just raised the complaint but no one is responding to me. I have handed over noc to upendra pandey but then he is told me that i need to pay 2.5% of the car sale amount for loan closure + 2, 350 for rto. However as per the deal rs. 40, 000 was held back as the car was on lease, and once the loan is closed and i submit noc, this amount was to be transferred to me. No such information was shared with me anywhere. Also, since i have already got noc from my company and paid fee for loan forclosure how is cars24 liable to charge 2.5% penalty for loan??
I am awaiting for this pending payment of rs.40, 000 or cancel the deal.