CARS24 Services Complaints & Reviews

Sir,.
I am ranjit kumar.in cars24 okhla branch phase 2 i want to sell my car. So i contact with company. At 1st valution of car company gave me a 145000 price. Then second valution company not provide me that price company make a excuses with me that there is a problem in car everytime the company change here conversation. The company also transfer the token amount 1000 rs in my account. And mailed me also the amount of 141000 rs.

Ranjit kumar
[protected]

I have booked with advance payment from car24 on 11th july and take delivery on 16th july buyer and car24 agent (Gaurav-gurgaon) and his boss sukhvinder asked me 3000rs more to pay buyer (I have a car24 invoice of this deal) still i have made payment. Then after lot of following to transfer rc from the seller to my wife name. Gaurav and sukhvinder asked me to pay 4000 rs for transfer charges. I have made this payment too now again asking 2000 rs more money after killing @29 days. I am pissed-off this car24 service which is pathetic. Now i am asking please give me my documents so that i can transfer rc from outside they are not ready to provide me documents.

I booked an appointment for 2 cars paying 600 rs for 11 am on 28th July. Until 12 pm no one showed up and then the person called and told me that he has not even started. This is very poor service from cars 24.

After calling 3-4 times also they could not resolve the issue and kept transferring me from one department to the other. They expect consumers to wait all day just to wait for them inspire or charging 600 rs.

I have bought tata tiago on 10th of june 2019 and i have paid for all documentation thru cars 24. But on handing over the car documents nothing is told me about car insurance transfer. Even they told me that you do not need to get insurance as this is valid till 31.01.2020. What a misstatement they have made? And even not explaining the process of insurance transfer. It is told to me that cars24 will take care of all documentation but very...

I bought etios liva appt.id [protected] vehicle is parked in gurgaon parking
i choosed to take self delevery instead of home delevery for fast process as i have to delever the car to someone on urjent priority
but as i reached 20/07/2019 there car is not in starting position as mention in online detail also tyre is punctured so i am not able to take delevery
there machenic also try but car not started at that time
now after so many calls to there assistant executive there is no responce
i lost the party for whome i purchased this vehicle due to delay
my money is stuck and they are not cancelling the car

Dear sir/ma'am,
I have bought a used wagon r having no. Dl3c* from vasant vihar car parking.
They asssured of rc transfer on time and receipt of the transaction on letterhead of cars24,
After then they are not giving any clear response and evenually refused to take my calls in this regard.
I here by request you to look into the matter, otherwise i have to explore some other options as i m feeling cheated.

Concern
I Rajesh Dankhara, from Surat got cheated with cars 24.Warning every individual not to get in touch with this cheaters, putting so much advertisement will not make the brand, it’s about honesty, transparency & good faith which makes value. You are committing 72 hours maximum of payment condition, I am on 6th urge of the day still awaited of my money, with all brand value of cars 24 without any hesitation; I have put my car on the same day. Its cars 24 responsibility to take care, if anything occurs with my car, I will strictly sue a case to consumer forum .Same time I will claim amount of 6 days, which you kept in your premises, My application Id. no. : [protected] Car submission date was 19/07/2019.Today I visited at your office at 2:30pm at that time executive told me to revert in an hour still awaited for response kindly make payment as soon as possible. Position is alarming !!!Concern
I Rajesh Dankhara, from Surat got cheated with cars 24.Warning every individual not to get in touch with this cheaters, putting so much advertisement will not make the brand, it’s about honesty, transparency & good faith which makes value. You are committing 72 hours maximum of payment condition, I am on 6th urge of the day still awaited of my money, with all brand value of cars 24 without any hesitation; I have put my car on the same day. Its cars 24 responsibility to take care, if anything occurs with my car, I will strictly sue a case to consumer forum .Same time I will claim amount of 6 days, which you kept in your premises, My application Id. no. : [protected] Car submission date was 19/07/2019.Today I visited at your office at 2:30pm at that time executive told me to revert in an hour still awaited for response kindly make payment as soon as possible. Position is alarming !!!

Dear cars 24,

I was trying to buy a car from your side in may and was looking for a loan for the same. Relationship Manager assigned to me from your side is Rahul Rohilla. He has asked for the token money of 3000 Rs. (acknowledgment recipt number- [protected]) and I transfered. Later the deal was cancelled as he made me wait for 1 month for a loan and later changed the terms for the loan. Now I have registered compalined two times at your customer contact and nobody listened or called. Your RM- Rahul Rohilla doesn't pick my calls and do not reply to my messages. I am left to lodge a consumer compalin as he tricked me giving token money and now refunding. If you like to contact me for the same, my contact no. is- [protected]. This is my last resort else i'll be going against with all the call recordings and receipt from your side. Thank you

Hi,

This is to bring to your notice that i sold my car in kolkata below office.

Spring fresh, the circle club, dhalipara, arjunpur, near haldirams,
Opposite charnock hospital,
Kolkata - 700136

When i did the deal on my first visit and always told the members (Mrs shakuntala) that i wont be available in kolkata and let me know before i leave kolkata if any pending task is remaining from my end. She clearly told that nothing is pending and i wont be required anymore. I had asked her and her team mate multiple times that i wont be available in kolkata is there any activities i need to be on, because i will be leaving kolkata. And her answer was i am not required any more.

And now i am being told to come down to kolkata or else my last credit of inr. 10, 000/- will be hold and not paid.

Can i ask what kind of customer service it is??? Why they did not tell me at
Beginning that cars24 wil not pay my last amount? Is this a joke?? And this is how cars24 cheat customer gulping the last amount in their own pocket???

Is this way cars24 take advantage of peoples money??? This was totally unexpected and a bad professionalism.

Please credit my last release of amount 10, 000/- inr and have a smooth transition with customer.

Thanks & regards,
Shikha roy

The manager
Cars24 services pvt. Ltd.
Gurgaon - 122002

Dear sir,
Pls refer my deal for car hyundai verna as above subject. I paid the initial token amount of rs. 15000/- to purchase, vide transaction ref no’s[protected] and[protected].
It was done only on the basis of the information about car condition, on website. Unfortunately when i inspected the car physically at your yard at hub huda parking, gurgaon, the car is in much more worst condition then it explained on your website.
As the amount was paid on the written condition and assurance to me, by your above said employee, that the advance is totally refundable in case of any discrepancies in deal on your part, which are clearly comparable.
Now because of your unfair deal and conduct, i am left with only option to quit from this deal.
I request you to kindly refund my initial amount of rs 15000/- immediately by transferring in to my acount as already submitted to same dealing person as above.
I shall be thankful to you for your quick action.
Regards,

Adarsh sonker
Ph. No. [protected]

I just purchased a suzuki ignis from mumbai through you guys. I am dealing with a guy rahul ([protected]). He has been unprofessional throughout the transaction. The car was not in the condition promised. It has been over 3 weeks that the paperwork is not taken and transfer has not been done. Rahul has been avoiding me since over a week and not collecting the paperwork. He has been very unprofessional and has spoilt my experience. I never want to purchase a car from you again. Please train your staff or stop doing business. I would like you guys to take some action or else i am going to post this on social media. Please contact me on [protected]

Hi team,

I have taken the hyundai i10 car from cars24 on may 2019. I have paid them the brokerage fees of inr 3000 for the deal and paid an entire amount of the car inr 213000. As per their commitment that they will do all the necessary needful for getting the car transfer under my name for which they have also charged from me inr 4500.

They committed me that if in case the product is not genuine and found any issues in the documentation of the car selling its their responsibility as they only sell the car having no issues and after checking all the documentation of buyers.

They committed me to provide the rc under my name within 30 days, now its more than 60 days they didnt provided me the rc.

Before the deal they were keep calling me every day 5 times for the deal but as soon as i made the payment they just fooling me around and always route to new person.

They suppose to provide me rc in last month, but on the day when i called them they ask for 10 days more extension which i have given, when called again some manas from their team confirmed me that my rc is ready and will be deliver at my home by june 30, 2019. When i called him to check the status of rc on june 30 he told me to call nandish from their team to check the status, upon calling him he was telling me that their was some documentation issue from the rto as they unable to find the vehicle records which really surprised me, as on one side their one of the team member is telling me that rc is ready and on other side his other team member is telling that their is some issue at rto end.

When i went to their office on july 02, 2019 and spoke with their managers pulkit and tarun they assured me that they will take serious action on their employees on providing false promises to the customer. As when i went to office manas called to one of their team member and said if in case customers comes office mentioned that rc is in courier and will reach in next 2 -3 days.

Pulkit garg and tarun assured me that they will personally handle this issue and will provide me rc by maximum july 10, 2019. I have given them 3 more days buffer time and told them to provide me the rc by maximum july 13, 2019 as if the date crosses beyond that then you need to refund my full amount, which they agree and they assigned nandish to handle my case.

When i called nandish on july 13, 2019 he told me that rc has came and its under printing which he will collect from rto office from monday i. E july 15, 2019 and handover to me on the same day by afternoon 3:00 pm.

When i called him on monday morning around 11:00 am he told me that he is at rto office to collect my rc and will deliver the rc by 3:00 pm.
After which i was continuously calling him, but he didnt answer my phone. Even i was calling him today and dropped many messages but didnt replied.
And then messaged me at night stating that rto unable to find documents of the buyer which will still take 10-12 days.

Today, i am in very bad situation that after paying the full amount of the car i am not an official owner, but if anythings happens who will bear the responsibility. Secondly, i am unable to take my car anywhere outside state as dont have rc. Moreover, i also want to change the ownership under the insurance as well, which can only be possible once rc gets issued under my name.

I am unable to park my vehicle in the office, as company needs vehicle registration card as a security purpose so they can provide me parking sticker.

I request to please help to sort out this matter on priority and help me to get my full money refund from them.

Please find attached documents for your reference.

I bought a car through cars24 in 20th may, i went and met the seller with cars24 agent and i liked the car, the agent of cars24 told me that they can get my rc transfer done and it will take 5000 rupees fee. Beside that they took 3000 rupee fee that i bought car through them. Well i paid the 3000 fee and 5000 for rc transfer and then i paid 160000 to car owner as it was the price of car. Eventually the cars24 agent told me after days that they can't get RC transfer done to place to city where i live that is aligarh, i was buying this car from noida. So eventually i contacted seller and with his help i got RC transfer done myself, now that cars24 agent told me he will surely get my 5000 rupee refund but first 4000 and rest 1000 after i show proof that car ia transferred in my name. Well its 2 months since then i didn't even received 4000 yet and my rc is transferred in my name and I should get whole 5000, but they haven't gave my refund, 1 month ago I contacted same agent and he said he left the company, so i contacted customer care and then after transferring call from here and there finally i talked to a guy who asked for my account details again and he assured me I'll get my refund, its another month now and i haven't got my refund. These people are complete fraudsters, they don't care at all once after they get money they don't care about customers.

Last case number - 130449 (Appointment id:[protected]) there was a scheduled home inspection in the month of march nobody showed up and cars24 did not refunded the money automatically. We are following up for almost 4 months. The customer service executive is unprofessional - lack basic courtesy to talk (Who serviced it last time). Just wanted to know will we get the money back?

Standard response from call centre: "you need not worry we have escalated to the concerned team, you need to call again" - i have least called 3 times each time same response.

You need to give specific timeline when you are going to resolve!

I have sold my car with cars 24 on 15 June 19. I have received the partial payment and rest was withheld for NOC. Though I have submitted my NoC at the time of delivery the car, however it's been a month and payment is not made till date. After calling their customer care so many times, no proper reply has been received so far.

Request you to resolve the issue as soon as possible. As a customer we expect a professional behaviour from Cars24 .We cannot call you guys 1000 times to know the status of the payment and to release it.

I sold my car at your golf course next. Road, gurgaon branch on 19th jan 2019. I have categorically informed cars24 that we will be available in june month to complete any rto obligations.in april 19 i got a response that my amount, inr 10000 has been forfeited due to non availability at rto, but again we got a request in june 2019 to come at chandigarh rto on 27th june 2019 and cars24 also confirmed it over that my amount of inr 10000 will be released after rto formalities. We completed all formalities on 27th june 2019 by visiting rto and same has been confirmed to cars24. After completing all formalities i am still running pillar to post to get back my amount. I feeling very frustrated and cheated. Please resolve my issue on priority.
Regards
[protected].

I visited mayur vihar centre and wasted my half day for all their nuisances and was later wasshell shocked to hear the offer at the end of the day 35% below the market rate. They need only those sellers who need money immediately by selling their cars and without any market price idea. Cars 24 is a very well laid trap company for potential sellers. So it is better to avoid them all and keep away from these fraudsters.

On 20th june i purchased used maruti astar and made the full payment of car including 3000 rs for service charges and 4000 rs for rc transfer. On the day of payment rm informed me that in 2 days he can send the receipt of payment made to rto. Its been 10 days pass documents of the car has not been sent to rto. And i got to know that bank noc is missing. How can they give me car without proper documents. It was very bad experience. 1 day i was told that documents has been sent then 1 day they said noc is missing. Whats going on. Why cant they be honest with their words.

Car number - dl9cs9866

Relation ship manager number - [protected]

I want either the rc tranfer on my name or give me the original rc and refund my 4000 rs, so that i can send the documents to rto at very nominal fee and get the rc transferred.

I purchased a used car sx4 hr26 as 1266
As your employee (Gaurav kumar mb no. [protected]) took 1000rs extra amount and said it will be refunded after rc transfer. Now he is not replying my msg and calls.
During rc transferring his behavior was very rude he was not telling the actual process in time. Same situations created either he was not receiving calls or saying "just go and do what you want" (Jo krna h kr lo jaha mrji complain kr lo).
Now from 10 days i regularly call him and msg him but neither he received calls not replying msg.

Vehicle Delivery Ackonwledgement : [protected]

One and half months back I sold my vehicle to you (cars24) for scrap purpose and as per your commitment vehicle chassis number and scrap note will received by courier service at my given address wthin 15 days but still not received any documents.

Many times I took followup with your team members but still i didn't get proper answer.

Vehicles details as below
HR51 K8711 -Indica car

Even I don't know whether you scrap my vehicle or not because I don't have any proof for eg. Scrap note and chassis no plate

In future if any misuse with vehicle then im not responsible for that.

If you send all required documents by courier service then send me dispatch ID so that I can check status.

Request you to look into this matter and revert back.