CARS24 Services Complaints & Reviews

I am receiving unwanted spam calls from Cars 24. Pls add my number in DND list - [protected]

I have been repeatedly requesting for the ledger statement for the car purchase done by me as per Invoice # C2C[protected].

I had purchased a car from your company's Mulund (East), Mumbai hub last year. I wanted details of payments done by me and hence have been repeatedly requesting for the ledger statement to your hub as well as customer care team but none have responded favourably to my request.

I had sold my suzuki baleno UP78FX9389 in the month of april 2023, i had handed the car on[protected] and got the part payment in my account. I was told that the loan amount will be pid to HDFC bank directly as CARS24 had got tie up with HDFC bank and i need not to do anything now, i was told that loan amount will be paid through IMPS to HDFC bank.
On[protected] i got a message from CARS24 that the loan amount had been paid to my loan...

Your service is third class and your staff is also third class.
Recently book my appointment for used car sale.
One telecaller is book at my appointment successful and I also receive message on WhatsApp your appointment is booking successfully but after sometime another telecaller call me and say so you want to sell your call I said already booked appointment in cars 24 she say sir no any appointment received please wait I will rebook your appointment. And again ask me for OTP. And I say I am not available after 2:00 p.m. so please your evaluation come before 2:00 after sometime third telecalling girl call me and say same thing...
You are evaluation boy come at 4:00 p.m. at my home...
There was too much and third class staff in your cars 24 and your services also 3rd class I give rating for your service is (-0)

Dear Sir,

I had sold my car Xylo UK08AV9003 on[protected] at Cars24, Dehradoon Office and i was told that on the transfer of the vehicle to the new buyer, all the relevant documents like copy of Form 29/30 or Transferred RC will be provided after the final sale and transfer of RC to the new buyer. On[protected] i have a sms that RTO has processed the RC Transfer and transfer proof can be downloaded using a link provided but this link was not working. I called the customer care about provided the transfer proof and i was told that same is available on the website even no such details were available after the login to their site. After following up with them i was asked to send an email to their customer care and now after sending the email and waiting for 2 days, i am told that i can download from M-Parivahan website as Cars24 donot have any detail with them.
You are requested to help in resolving the issue.
Thanks
Vipin Kalia
[protected]

Unwanted calls from different numbers for sell car, i told them many times but they call me daily, i talk to customer care also nothing work

I have perched Auto 800 and below car problem detected in 3 days after perched car

Problem-1- Engine Heating

2.Petrol Tank containing Air
3-Engine Blocking
4.Self start is not working properly
5.digi open close is not working properly
6.Sound system not working
7.Break sounding
8.gas missfiring
8.digi sockupser need to change

Please Revert all car perched process or resolve all above problem as soon as possible
Now no one taking this issue seriously so i am going to take strict action and give review on social meria
Call_[protected]

I have perched Auto 800 and below car problem detected in 3 days after perched car

Problem-1- Engine Heating

2.Petrol Tank containing Air
3-Engine Blocking
4.Self start is not working properly
5.digi open close is not working properly
6.Sound system not working
7.Break sounding
8.gas missfiring
8.digi sockupser need to change

Please Revert all car perched process or resolve all above problem as soon as possible
Now no one taking this issue seriously so i am going to take strict action and give review on social media

I bought a car from cars24 last year July on loan . The car price was 4.09lacs and I had given around 60 thousand as down payment and my EMI was Rs. 9638 per month which I gave till february 2023. I had lost my job on january 2023 hence couldn't pay my EMI on March. I started getting calls from cars24 loan department to pay the emi but as I couldn't pay the emi on due date which is 7th of every month, an executive from their end started to pressurize me for surrendering the car.
After few day I got agitated and agreed on surrendering. When asked what will happen to the loan if I surrender the car, the executive said that I wouldn't have to pay any further money and my account will get closed. They came and took my car on first week of May. Post that received a whatsapp from cars24 customer care that my car valuation is half the price as it was when I bought it. So when they sell my car I have to pay the rest 50%. I took the screenshot and sent it to the loan executive to which he said that this is a standard message and I do not have to pay as my loan is closed. Few days later I again received a mail from suraksha team of cars24 to pay the amount. Then someone from suraksha team called and said the same thing. When I told them about my conversation earlier, they said not to worry they will sort out the matter and asked if they give the car back can I continue the emi to which I said yes as I joined a new job from this month.
I have calrd and texted and mailed anywhere I could in cars24 to help me but they are rigid in their place and saying same thing over n over that I have to pay foreclosure amount to get my car or to pay the balance amount after resale of the car.

First of all, nobody intimated about the process before surrendering. Nobody mailed that I have to surrendet my car and give the foreclosure or balance amount. After giving the car I am receiving all these messages and mails.
This is complete miscommunication and harassment that I am facing.

So what is it like? You can ask for any amount of money and the customer has to pay? What policy is this and why wasn't I aware of it before?

Requesting you and all the authorities from cars24 on humanitarian grounds to please kindly help me out in this matter.

An employee of Cars24, Mohali, Punjab has been calling repeatedly for Cancelled Chq. And Aadhaar although I have not accepted the offer they have given. Employee name is Sumit Kumar - [protected]. Beware of such Frauds

We have also made a compliant at Customer Care Number[protected] on 10/05/2023

More than a year...transfer my RC

RC is still in my wife's name even after the car is sold for more than one year. It was sold on 29th Dec 2021

I have sold my car MH 02 CB 1399 (Ford Figo) more than a year back through Cars 24. I am surprised to note that the car is still on my name. Would you please explain this to me.

Please look into our return request urgently.
We are being denied the return saying that a repair has been done during 7 day period.
But actually no repair has been done and your support person has fooled my father by sending an acknowledgment email using my 70 year old father's phone.

Every day I receive an number of calls from cars24, after refusing so many time I get call, and today the supervisior Ashutosh gives a warning and said you will get calla always do what you can do when I said this is recorded line he said I don't care do what you can do

Hi i am one the partner from cars24 while i am purchasing vehicle from cars24 by online bidding type. In the inspection report was keeping all good after we completed payment taking vehicle delivery the cross checked the vehicle totally damage and engine also not in good condition after taking to the customer care he was saying we don't want to take vehicle back and you only want to take

I have sold my car MH 02 CZ 4847 (Ford Figo) more than a year back through Cars 24. I am surprised to note that the car is still on my name. Would you please explain this to me.

I m pradyumna kumar palai. I have purchased a used Hyundai eon megna 2015 from cars 24, sector 18, noida. Date on 30/12/2022. After 90 days i haven't received my RC.

Our car was sold under appointment id [protected] on 26th Nov and since then we are waiting for peshy amount 5408/- which was withheld by you. Can you please help acknowledge and expedite ?

I Mr Kalyani B Biradar I purchased car bearing Reg. No KA01 MU5711 mahindra XUV300 on 21/05/2022 still vehicle not register on my name i asking region for competition of my paper work...