CARS24 Services Complaints & Reviews

I sold my car on 4th May 2023, which was supposed to be sold & RC transferred within 180 days as per their commitment given in the policy documents. But, it has been nore than 200 days now & even after multiple follow-ups with their customer care, I am not gettinga any answer.

Since, the car is still unsold & RC on my name, I've a greater threat of it gets misused & I am afraid of it.

Request your team to please help with the resolution at the earliest...thanks

Bought this car from cars24 on 27 may 2023 and cars24 promised to do the RC transfer in 60-75 days and now it's been almost 6 months. They are saying RTO is non functional and it's the delay from RTO side. Just making it up and extending the dates.. Useless and worthless employees they have...

Hi,
I sold my car Maruti Suzuki Swift Dezire (RJ27 CC 5958) on 13th november and today I received message that fastag money is deducted 3 times wilhich costed me 345 Rupees. Please refund my money back and stop using fastag anymore.

Regards,
Prateek Saini
[protected]

On 15th November I visited Cars24 Undri Pune, to check out some used cars that I wanted to buy.
Before Test drive they asked some basic questions like whether I would buy the car in cash or will take finance (Loan). I mentioned I will go with finance option.

Post test drive I got a call from them to get finance option checked in advance. I denied and said I will only get it checked post my car finalization.
I...

Clearly stated on their website and even the delivery associate who let me drive test the car said that the reservation is 100% refundable and also deductible if ever I made a purchase with them. I sent a complain with them and told me they can give me a token worth of 300AED for my next reservation with them.

with this kind service who doesn't value the customers and does false advertisement, why should I use the token though?

please see attached images

I paid the challan from car24 website of 559 rupees & didn’t got any solution neither refund nor disposed on net….its been so long since I’m complaining continuously for the 559 amount
Transaction ID order_MkpaUdF46LpJR2

I sold my car to cars 24, and i was told that they will hold 10000 rs and it wold be released at the time of party peshi. Now the are harrasing me to be present at the RTO without even fixing a date, and they say that holdback amount can only be released after 7-10 days after party peshi. I am not comfortable with this, as they should transfer the holdback amount immidiatly at the time of party peshi.

A representative called me and explicitly told me that no matter if i come for party peshi they are somehow going to transfer the R.C. Without party peshi .
And today the message below was send to me : Hi LEENA W/O MR BHUSHAN,
We are constrained to forfeit the held back amount of Rs. 10, 000 and withdraw our assistance for RC transfer of your Ecosport, UK04s5294 due to non-compliance of RTO mandated Party Peshi . This surely is not acceptable.
I request you to please look into the matter and take strict actions againt the ill policy of company.

I have bought a car from Cars24.
Vehicle details: Hyundai Verna 2015 model
Vehicle number: KA05MR8903
Description of the incident: I have bought this car in the month of February on the same day they reported the issue with engine warning. But cars24 somehow rectified temporarily and gave me the car, same problem repeated again in the march this time they have changed the throttle sensor and again gave me the temporary solution. The same issue keeps on increasing day by day and when i recently had raised warranty now they say we cant do anything. You have bought car, you go and suffer.
I have proofs for every incident mentioned above since the day1.

Now cars24 wants me to spend Rs 70k from my pocket. Cars24 has bluffed or done injustice with customer by selling under repair car which they was already knowing even during delivery of the car.

i have all proofs for the issues raised in last 6 months.

contact details: [protected] and [protected]@gmail.com

I have sold my car Maruti Suzuki Swift LDI 2012 bearing registration no RJ01 CB 8472 to cars 24 on 22.03.23 but even after 06 months RC has not been transferred and they are not allowing me to even inspect my car

I keep getting the sms from Cars24, i tried telling them that car in question is already sold. Have also tried blocking their numbers but no luck .

I sold my car to cars 24 In indore when an amount of 10000rs was witheld..
It was told to me that it will be released at the time of party peshi

Now I'm being told that peshi is in raipur which I've to attend for the amount to be released or else payment will not be done

Why will I attend a peshi in raipur for a car sold in indore. Why will I aff

Even if I were to attend why wasn't I told...

I dont want to sell my car, infact i haev sold my car 2 years back, stil daily i am gettign calls from customer care, why your customer care team listen to consumer and apply for DND.
if they are not doing can you please do it and stop bothering me.

Dear Sir/Madam,

I sold my car to Cars 24 in Sep/October 2021 and as agreed between us Rs. 10, 000 was put on hold till Cars Registration Certificate (RC) transfer,

And on 15th June 2022, the owner of the car was physically present for Party Peshi at Pune, RTO for RC Transfer and did he needful and the was informed on the email to the Company Cars24, and requested them to release the payment.

It...

When i sold my car, they told quick rc transfer will be done. I have problem with ownership name. they told to wait for 180 days. i asked after 180 days, now they are telling it may take another 6 months or 1 year or when the car get sold. we gave peshi finger print also. that guy who took finer print he told the car is sold. but customer care is telling car is not sold. i gave an option that i will purchse my car back also. i called atleast 100 times...and mailed many times...they are simply postponding...i saw consumer compaklints that for many peoples rc not transferred even for 2 to 3 yrs...what a pathetic service...

[protected]

I had booked one inspection for my old car selling purpose on 20.08.23. The person named Mr Samarendra damaged my car's rear bumper and garage also. Now the company is denying to give compensation for that damage.

My recent experience with this service centre has left me utterly disappointed and concerned about their business practices. The significant difference in the quoted price, coupled with their failure to address critical issues, raises serious doubts about their integrity and commitment to customer satisfaction.

Upon my visit, I was appalled to find that the quoted price for the service exceeded 2, 000 AED, a stark contrast to the mere 30 AED I spent elsewhere to resolve the same issue. This blatant attempt to overcharge and make money of[censored]nsuspecting customers is both unethical and unjustifiable.

Furthermore, the ongoing tire wobbling problem, which was assured to be addressed, remains unresolved since the service date. This persistent issue demonstrates their disregard for providing effective solutions and underscores their focus on financial gain.

The missed call on the agreed-upon date only compounds my frustration, as it shows a lack of accountability and professionalism.

I strongly caution anyone considering their services to be wary of these unethical practices. It is my sincere hope that this review serves as a wake-up call for this establishment to rectify its approach, prioritize customer well-being, and uphold the values of transparency and honesty.

I had sold my vehicle to CARS 24 allmost 2 years back in december 2021 at its srinagar unit in JNK and was told that the RC transfer will be complete by 2 to 3 months. They make huge false promises and once you sell them your vehicle they will vanish in thin air alongwith the vehicle, RC as well as other documents. They have zero respect for legalities involved in car purchase and sale and will never bother to contact you regarding RC transfer. On top of it all, i have been recieving the court notice and chalans for traffic rules voilation for the same car that i had sold to them allmost 2 years ago. I have to make payments for chalans that they people are commiting and face unneccessary harassment for their illegal and fraudulent actions.
To my surprise i came to know from RTO office that niether have they any NOC nor applied for RC transfer for my vehicle all this long time. They have closed their srinagar unit and all the contact numbers of their people are not working. Their customer service is dumbest of all and only response u get from them is that they are working on ur case . It has been allmost 2 years for me communicating to their deaf ears. They do not provide you any relaible persons contact nor do any satisfactory action.

I'd an appointment with Cars24 for my car inspection, despite not having taken any test drives, the inspection executive completed the car inspection in just 5-10 minutes.

I was eagerly waiting for inspection report and a estimation of my car —I called to the inspection executive and the consultant assigned to me couple of times, but neither I received the inspection report not received the quote/estimate on that day.

After a relentless follow — they had given a very low estimate of my car but still I didn't get the inspection report (Actually, I wanted to know on what basis they given the low car estimate).

Still, I am waiting for their inspection report to determine the basis for their low estimate.

—The Maruti agency was offering me 6.9 lacs for my Maruti Ciaz top model (diesel).

Car condition is up to the mark (All 4 tyres are new, battery is new, average is 20 KM/L, the car model is 2018, having insurance and there is no dues in my car)— received this feedback from agency but Cars24 quoted only 3.61 Lacs for my car.

Literally, they are manipulating to customers.

And finally, Cars24 should have to educate their executives so they can value to their customers.

I had sold my maruti suzuki alto 800 std car to srinagar, kashmir unit of CARS24 in december 2021. They claimed that the RC transfer will be done within 2 to 3 or maximum 6 months. But it has been allmost 2 years now. The unit has been closed, my vehicle alongwith RC and other documents is nowhere and no RC transfer process has been initiated. I tried to contact their customer care so many times but to deaf ears. On top of it all i have been paying 2 chalans for trafic voilation in all this time with no fault of mine. They have been repeatedly voilating rules.

I have sold my Honda city to cars 24 n they said 10 k will be on hold againt party peshi and after the Rc gets transferred this money will be transferred to you . But they sold and transferred the Rc without informing me or asking me to appear for that . They simple forged my signature and did all the process . And my 10k is also not been given to me . This company is a fraud .