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CARS24 Services Complaints & Reviews

www.cars24.com

2.7

Updated: Apr 11, 2026

Complaints 1428

Resolved

693

Unresolved

735

Good! CARS24 Services values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that CARS24 Services step up their efforts to fully resolve all complaints 👍

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CARS24 Services reviews & complaints page 4

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Hi Team,

I have sold my Car (FORD FIGO 1.4 ZXI DURATORQ) to Car24 on 21 July'21 which is more than 6 months from present and they have lost my Car's RC and my Car is still on my name. They themselves apply for duplicate RC without my knowledge and few weeks ago, I received a duplicate RC at my address. Now I'm informing the Cars24 team on a daily basis but no action has been taken from their side.
br...

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My father is a senior citizen of age 77 years. He sold a car in CARS24 on 24 Jan 2022.
As per CARS24 policy they withheld ₹10000 until RC transfer is completed. As my father is old, so during negotiation we told he cannot visit buyer RTO. The dealing agent confirmed that visit is not required for senior citizen. So the money will get released as soon as RC transfer is completed.

Now after car handover, another agent...

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Address: Vashi Navi Mumbai

I had purchased TUV Mahindra car (MH05DH8591) on 29th december 2021. The very next day of the delivery, the car started making some noise. I informed the same to the sales executive. I also diagnosed the car in authorised Mahindra work shop, there I came to know that the engine twin turbo is not working properly and it cannot be repaired. The cost for the same is approx 80, 000 inr ( as stated by Mahindra executive). From 7th Jan 2022 i've...

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Address: Delhi

I sold my car to Cars24 in Mars and RC is still not transferred, i have been following up with them since Jun'21, initially they kept lying that car is not sold yet but in July'21 car went to Maruti service center and i got message with pictures from Maruti on my number, and i saw that my car had run 6000 KMs after i sold my car to them, they somehow agreed in Sep'21 that the car has been sold and they could not transfer the RC due to some...

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Address: Cars24 Services Pvt. Ltd., 10th floor, Tower B, Unitech Cyber Park, Sector 39, GURGAON -122003. Haryana

Reference : Appointment Id.[protected]
Dealer Id.: 104891

Dear Sir / Madam,

With reference to the above Appointment Id.[protected],
I am a new CP and this is my first deal.
I have to regretfully state that CP / Buyer is put under Frivolous & Illegal burden in processing Duplicate RC
The facts are ...
1. As per Indian Motor Vehicles Act, driving a vehicle without Valid /Legal...

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Address: Sirsa

Hello sir/mam
I am from sirsa. My dealer id (62531).
Actually I had booked a car, its token amount 36000 rs. I had deposited amount in dta on 10 dec 2021 at 9.00 pm., through amazon upi (reference id - APLAP6fFDPiuM7OLHkfs6edPei3JOeNbVXM),
From hdfc bank ( reference id[protected] which is not showing in dta. I attached payment proof in below attachments, i raised issue on 11 dec 2021, ticket id (422802), which is...

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I sold my old car DL3CAK7566 to cars24 on 15th Feb. 2021 in Delhi. My car RC ownership not yet transferred since 15.02.2021 even after 10 month waiting whereas company told me to do it within 180 days (6 months). I have written repeated mails to cars 24 customer service with copy to there CEO also but not getting needful response. I am very disturbed to note the unnecessary delay as car is still in my name but using by cars24 end since 15.02.2021....

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I purchased a car from CARS24 in march after sometime I observed that its coolant is getting low very fast. I showed the car to Authorized Service Center and they told me that there are leakages in the oil cooler body and it needs to be replaced and I have tried their warranty claim number ([protected]) multiple times, but no one answered.

Its now six months I have still not received any amount of warranty....

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Address: Patna

Hi, with reference of above subject with appointment ID-[protected] and register mobile number [protected]/[protected].

we got call from Cars24 regarding Party Peshi in Asansol, where our CAR registered in Siliguri, We informed to Mr. Anurag Kumar (Cars24 representative Patna) as he is dealing for my car.
we were misguided by Mr. Anurag Kumar and he asked not to go anywhere else other than Siliguri, after few days we get...

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Address: D-02-192, Bagiamau, golf city, Lucknow, Uttar Pradesh, 26030

Cars 24, your company is thug. Its 5 th day you have played with my time, money and emotions. All your staff including your finance tea has been absolutely rediculous. You were recommended on false background that you ease the life of your CUSTOMERs. Since day 1 you asked for all documents, down payment of 10000 and everything is submitted but what i have got is wait and delay of 5 days with no delivery of car. Now, today another story of...

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I sold a jeep compass to car24 in the name of Manjushree Jaiswal car number WB02AM3881 on 2nd November 2021, i got my balance payment on 9th November and message that car loan as being successful foreclosed, after getting call from HDFC car loan department for emi payment many a times i contacted car24 representative on 17th November demanding payment details as i have to provide it to Bank people, after calling i came to know that loan is...

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Address: Gorakhpur

Sir,
On behalf of deal for sale of I-10 Car, no.UP78 BS-7375 an amount of Rs.3500/- was held for clearance of challan.
It's amazing that despite various follow up with your concern office, I have received nothing.
Being a company of big name of Cars 24, I can not expect such laxity.
I have submitted challan receipt on 22 September 2021, but feeling sorry to mention that till date, I have not received the said...

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I bought car a month back and since then facing issues. Made multiple complaints but no solutions. I shared repair estimate with them as per our discussion and they suppose to approve that within 24-48 hours but it’s more than 72 hour neither they are responding on mail nor giving solutions on call....

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Address: H.No 18 Type -2 Police Station Jagat Puri Police Colony Near RS Park Delhi - 51

Dear Team,

I am very much disappointed by the kind of services and your pathetic customer service.
I booked appointment 2 to 3 times for my car inspection but no one called nobody turned up for the inspection.
This was my first experience with cars 24 and seems you guys not bothered only to listen to your customers.
Many times i called your customer service as well but no even single one given me proper...

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Address: Hyderabad

Hi Team,

This is a grievance in regards to the SMS i receive from CARS24 asking to reschedule my appointment where as i waited for almost 4 days from the time i booked the slot. Right on the scheduled slot i receive SMS asking to reschedule an appointment.

This is Pathetic! you guys think our time is useless making us wait for 4 days and then this is the outcome. If you are really incapable of handling the appointment...

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Address: CARS24 Services Private Limited 10th Floor, Tower B, Unitech Cyber Park, Sector 39 Gurgaon, Haryana-122003, India

Website: www.cars24.com

Hi, I have been receiving promotional calls to my DND registered mobile number for the last 1 month. This has become some sort of harrassment that they continuously keep calling from random numbers and ask me about used cars. When I disconnect the call, immediately I get the message from Cars24.com that I was on a call with their executive. Each time I block the caller number, they keep calling from another number and everyday atleast 2 times...

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Hi Team @ Cars24,
I have sold the vehicle in the month of Nov-20 and it was agreed between us to have maximum 6 months to change the ownership of the vehicle.
Even today, the vehicle is on my name and i am getting the messages on the Traffic Violations.
This is absolutely not acceptable and requires your attention to this matter immediately.
Name - Nalluri Chandra ShekarVehicle Reg. No. - AP 10 AY 3114Hyundai...

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Address: Car 24,branch -Ahmedabad ,gujarat

Respected sir, i was new in 24 dealer app, i bid highest and i won auction of car, later 1 hour they shows car was sold, After such experience i don't want to part of car 24be any more . please refund my money. I called many time in customer service but not any favourable reply from them. Id is --91497, pricekumar...

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HI,
here i want to tell you that i have sold my car through your kundli, haryana office.
car details are :-
Owner name :- ANAND SINGH BORA
Registration number :- UK01C5813
Model :- FORTUNER
Maker's name :- TOYOTA KIRLOSKAR MOTOR

Regarding the above mentioned car I want to tell you that I had signed all the documents in your office that your office person had given me....

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Address: F 201 Marvel Ideal Spaceo, Jagdamba Bhavan Road,, Undri, Pune 411 060

I wanted to sell my cars through them and I had registered with them for the same purpose.
I had the car inspection done at their Aranyeshwar Road Branch in Pune. My relationship Manager assigned was Mr. Soumya Rahod, +[protected].
I have a hypothucation on the Car and I Had to get an NOC letter from the bank that I could sell the car and make good they payment to the bank directly through Cars 24. The said letter on the...

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