CARS24 Services Complaints & Reviews

Hello,

I had sold my car last year January month 2023. in June 2023 month we did the partypeshi as well. but since then RC is still not transferred to the new car buyer. Car is still in our name.

I have been calling customer care in last 6-7 month and recently Jan 18th 2024 and custom care is having same answer and i quote "Your RC transfer is under process and will be transferred very soon". I am hearing this...

I am Rakesh Kumar, I am a registered dealer with car24 (dcode: 71695). Few days ago I purchased a car from car24 using their dealer's mobile app. as like previous way i paid all amount for car but when i checked car then i am shocked. The car description was totally wrong. car 's main parts rusted and had smoke issues too. When I talk with support they are always giving excuses. I have valid proof that their car description is totally different...

Car24 has negotiated an amount of 2, 01, 400 rupees for my car after doing a thorough inspection and after holding it for 2 weeks they have asked for re inspection of my car. And after re inspecting the same knowingly they have reduced my car value to 56000. By doing this I couldn't able able to sell my car in market as I had to cancel all my deals as they have given me a token amount. After that some of their vendors approached me with a lesser price for the same. This is a big scam they are doing with their customer and I would recommend people not to sell their car through car24 channel.

I sold my car MH03AM4132 to cars 24 mulund mumbai in Oct 2022 with valid RC and Insurance. Till today inspite of 100 calls or more and about 43 mails nothing has been done. No one is aware here of the documents to be given when a car is purchased from a seller. The whereabouts of the car is unknown to Cars 24 here. I have spoken to atleast 8 senior executives and no one responds after attending to calls and promises. I am going on abroad for vacation in about 2 weeks for 6 months

I was purchased ertiga model 2022 from cars 24 zirakpur office in November 2023. But still they haven't provide second key of my car and not registered RC in my name. Plz do the needful.
Paramjit Singh
Patiala

Cars 24 employees called me and took my car by saying that I can get my car back once I will pay 3 emi. Later on no one picked my call. You guys cheated me, cars 24 did a fraud and sold my car to earn profit. My car was sold out by cars 24 without my consent. I want my car back then I will pay any amount....

I Have recently sold my car with Cars 24, Im Car has a loan of balance 86000 with Tata Captial which is claimed to be settled by Cars 24 but Tata Captial is refusing the same, my phone number is [protected], The local staffs are helpless here....

Dear Respected Authority,
I, Zaid Khan, Dealer Id-114732,
would like to talk about the challan pending issue of the appointment id-[protected], for which I had raised a ticket on 6th oct 2023, Ticket Id-1150785, and now it has already been more than 2 months 18 days and I've been calling on the customer support of CARS24 daily regarding this issue and the response is disappointing as they keep making excuses like the challan will get cleared in a day or two please wait maybe by evening or tomorrow and all such things and till now its been 2 months, the issue has not been resolved. Most importantly the car has been sold and the customer who has brought this car is complaining as the car cannot be registered on his name until the challan is cleared.
Please talk to the team and solve the matter as soon as possible as it is already too late.
Looking forward to the solution of the issue as soon as possible.
Thanks and Regards
Zaid khan

We have sold our Maruti 800 Car bearing registration no. UP 78 BS 8004, registered in my husband's name (Dr. KULDIP KUMAR KHANNA ), to M/s. CARS24 on 19th March 2023. The physical delivery of the vehicle was given to their representative on 19.03.2023.
Despite repeated requests by us, they are not getting the vehicle ownership transferred from my husband's name to purchaser's name.
Whenever we remind them we get a reply that...

Dear Sir,

This is to inform you that I sold my car HR51 BK4459- HYUNDAI CRETA through cars 24 Nagpur office. The cars 24 people visited my home, informed depositing the payments as agreed and collected my car and RC. They also took my sign on blank forms to effect transfer/sale. The transfer forms they did not fill and asked me not to fill as ( I was told - mistake may occur) . They informed me that they will upload the filled...

I purchased the maruti swift vxi 2019 model from cars 24 mulund hub mumbai on 10th Dec.2023 after paying down payment of 170000 + RC Transfer Charges of 11500 but return the car on very next day on 11th Dec 2023 due to some personal reason now i after asking for refund they have refunded me only 73000 & told me that 98000 rupees will be refunded in 2-3 days & they will hold 10000/- till 2nd key which was delivered to me got return to them which i agreed upon. Now even after 6 days they are not refunding my 98000 & jus making false promises of returning it in 1-2 days.i am in dire need if my hard earn money.please resolve my complaint.

I brought the maruti swift vxi from mulund mumbai hub on 10th Dec 2023 after paying a Down Payment of 170000 + RC Transfer charges of 11500 but due to personal reason i return the car on 11th Dec.2023 they refunded me 71000 only & told me that they will hold 10000 till 2nd key given to them but they haven't return my rest of 1 lac rupees & jus making the false promises of returning 1 lac rupees in 1-2 days. I in dire need of my hard earn money.please look for complaint

Cars 24 finalized the car deal of selling my Baleno @ Rs.3.91 L, i had a loan running on my car outstanding was 4.38Lakhs. I deposited the negative balance of my car loan on 12thdec . Account no was provided by Cars24 executive Gurpreet Sing and Deepanshu Rai. Till date i have not received my acknowledgment of loan amount settled and car sale. I received 1000 Rs as token amount from Cars 24 also. Today morning’s nh i received a message...

One of my contacts has received a message from cars24 saying that I have defaulted on a payment. But I have all records and proof that I have paid all dues on time every month. And since auto debit option enabled, the amount is debited on the said date as agreed in cars24 contract. And sending messages with warnings about legal implications to my contacts is not the right customer approach regarding a customer who pays the dues on time.

I sold my car on 4th May 2023, which was supposed to be sold & RC transferred within 180 days as per their commitment given in the policy documents. But, it has been nore than 200 days now & even after multiple follow-ups with their customer care, I am not gettinga any answer.

Since, the car is still unsold & RC on my name, I've a greater threat of it gets misused & I am afraid of it.

Request your team to please help with the resolution at the earliest...thanks

Bought this car from cars24 on 27 may 2023 and cars24 promised to do the RC transfer in 60-75 days and now it's been almost 6 months. They are saying RTO is non functional and it's the delay from RTO side. Just making it up and extending the dates.. Useless and worthless employees they have...

Hi,
I sold my car Maruti Suzuki Swift Dezire (RJ27 CC 5958) on 13th november and today I received message that fastag money is deducted 3 times wilhich costed me 345 Rupees. Please refund my money back and stop using fastag anymore.

Regards,
Prateek Saini
[protected]

On 15th November I visited Cars24 Undri Pune, to check out some used cars that I wanted to buy.
Before Test drive they asked some basic questions like whether I would buy the car in cash or will take finance (Loan). I mentioned I will go with finance option.

Post test drive I got a call from them to get finance option checked in advance. I denied and said I will only get it checked post my car finalization.
I...

Clearly stated on their website and even the delivery associate who let me drive test the car said that the reservation is 100% refundable and also deductible if ever I made a purchase with them. I sent a complain with them and told me they can give me a token worth of 300AED for my next reservation with them.

with this kind service who doesn't value the customers and does false advertisement, why should I use the token though?

please see attached images

I paid the challan from car24 website of 559 rupees & didn’t got any solution neither refund nor disposed on net….its been so long since I’m complaining continuously for the 559 amount
Transaction ID order_MkpaUdF46LpJR2