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CARS24 Services Complaints & Reviews

www.cars24.com
2.7
Updated: Apr 11, 2026
Complaints 1428
Resolved
693
Unresolved
735
Good! CARS24 Services values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that CARS24 Services step up their efforts to fully resolve all complaints 👍
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CARS24 Services reviews & complaints page 3

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S
S s p madan mohan
from Hyderabad, Telangana
Oct 26, 2022
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Payment of Party Peshi holdback amount of Rs10,000/-

I have sold my Chevrolet Spark Icy Blue car AP29AA8921 to CARS24 in July 2022. They had to pay me Rs10000/- after party peshi. Now I have been told that RC transfer was done without my presence at RTO few days back and the amount of Rs.5000/- only can be paid to me instead of Rs.10000/- as agreed upon at the time of sale of my car. I didn't receive the date for party peshi by message, email or even by phone call to enable me to attend RTO...
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V
vellykapadia
Sep 27, 2022
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Unsubscribe from marketing calls

The millions of calls CARS24 makes everyday to my number [protected]
Is very disturbing PLEASE STOP CALLING ME...
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M
Mishtii1
Sep 8, 2022
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Car Loan cancellation

Address: 2nd Floor, Lodha Fiorenza, Western Express Hwy, adjacent to Hub Mall, Cama Industrial Estate, Goregaon, Mumbai, Maharashtra 400063

Bought a used car from Cars24 (booking number #4L89WX). Car stopped working right at the time of delivery (6th Sep) and we returned the car right away (the driver that came to deliver the car inspected the problem for an hour and then took it back). We aligned with the city head and sales people that the transaction will be cancelled on the same day (Cars24 offers a 7 day full refund policy).

The car was purchased through...
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M
maheshbabu321
from Hyderabad, Andhra Pradesh
Sep 5, 2022
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Wrong details added to my account information

To
CARS24FIN Team.

Dear sir/madam.
Iam PARAMADILA MAHESH
from Hyderabad, Telangana.

SUB: Wrong enquiries added in my Cibil Report.

I never applied for a Loan enquiry from CARS24FIN in this year 2022
But an enquiry was added in my cibil report.

Details are...

Member Name Date of Enquiry Enquiry Purpose Enquiry Amount
CARS24FIN 29/06/2022...
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A
ArindamTri
from Bengaluru, Karnataka
Aug 12, 2022
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Sale of car and loan closure

I had sold my car on 08th and handed over on which a partial payment was made by cars 24 after which my loan was suppose to be closed by 2 days.and today is 12th my loan is still not closed and each day interest is getting added.
I don't get proper response fromrm and cars 24 team and my loan is still open this is horrible service.
I want my LFC amount to be paid to me so that atleast i can close the loan or else please give...
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A
ankurgpt1988
Aug 10, 2022
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Challan amount forfeited

Address: Gurgaon

Hi Team, I have sold my Baleno DL9CAM9545 to CARS24 last week. And there 2000 amount was deducted for challan amount.
My issue is - when I was in discussion with the executive named Saran, he didn't mention anything about this deduction.

And then he said, kindly accept the amount for now. I will arrange a person who can get this 2000Rs challan to 100Rs. Now, i am calling him, he is not supporting at all. This is the...
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L
laveena_42
from Mumbai, Maharashtra
Jul 11, 2022
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Amount for

Address: NIBM

HELLO
I sold my car VW to Cars 24 on 30/06/21 An amount of Rs.10000/-was held back, to be released after RTP Peshi which was to be held at siliguri according to cars 24 on 18th oct 2021, i got a call on 17th to land in silliguri ( WEST BENGAL)from maharashtra and due to covid i refused the same AND WAS TOLD WILL BE GIVEN 2 MORE ATTMEPTS IN FUTURE FOR THE SAME

Firstly NO appropriate response is received ON CALLS / MAILS...
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M
Manish_Chugh_
from Delhi, Delhi
Jul 1, 2022
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Car not transfered even after 3 years

I sold my car to Cars24 almost 3 years ago and have contacted them several times but they are not transferring on their name.
Please find below details:

Model: Maruti Suzuki Swift
Sale date: 12/08/2019
Car no: DL2CP5460
Appointment ID: [protected]
Sold at: Cars 24, Dwarka, Delhi

PFA screenshot of Cars 24 website. even they are showing that it never got transferred till date.br...
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S
satyamev1
Jun 14, 2022
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Registration of car sold to CARS24 is still in the name of seller

I have sold Car No. HR26BU1635 to CARS24 on[protected]. At the time of selling the car, CAR24 team told me that registration of the car will be tranferred with in 06 Months to 09 Months. It has become more than 01 year, still the car is in my name. It may be that somebody may be using the car. As the car is still in my name I request that nobody shall be allowed to use my car untill RC is transferred to other party name.
As per Supreme...
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K
Khushbuu
May 27, 2022
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Not accepting return of car

I had purchased a car from Cars24. As they have mentioned '7 Days Return' in their policy even without asking questions if you don't like the car. I have returned them within 2 to 3 days.
One of the car's headlight is damaged by me while parking. Now about this, the policy states that 'A full refund might not be applicable if the car has been modified, has been in an accident, damaged/altered from the condition it was delivered in'....
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V
Vikdu90
from Amritsar, Punjab
May 16, 2022
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Car inspection and worse price

When i booked the car inspection, it was mentioned on the website that you can sell your car from 5.98 lacs to 6.94 lacs. The inspevtion guy Dalli Sachdeva was very rude and did a scam to my inspection. He mentioned in the report that the door have rust and dashboard is damaged. The cars 24 have running this scam from so long and fooling customers everytime thry sell their cars. I am gonna report this and make sure they not gonna let anyone...
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R
Rahul Majgaonkar
May 13, 2022
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Hold Back Amount not credited despite of 120 days

Address: 48/2, Ghodbunder Rd, Manpada, Thane West, Thane, Service Lane, Near Andhra Bank, Opposite R-Mall, Mumbai, Maharashtra 400607

I had sold my car to Cars24 Thane outlet on 13th January, 2022.

They said that they have a procedure of holding an amount of 10, 000 INR until the RC gets transferred which usually takes an hour or two after we submit the RC book which I had submitted on January 27th i.e. that month itself.

I've been continuously calling and texting them by contacting their customer care which transfers the call to greivance...
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A
Advik Dev
May 6, 2022
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I'm complaining about the car I bought with cars24

Hi guys, please dont purchase cars with cars24, Before purchasing they talk so well they will build all your confidence to buy a car with them and they say 7 days return policy which is fake, if you call them to return a car they will just answer you that "with in 12 to 24 hrs our team will get back" but no one will call you. Later I found milage problem and I raised a complaint for the same someone came and picked the car its been 2days...
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I
Insure Point
May 1, 2022
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Resolved

Cars24 Company Fraud with me

Address: Kindly Resolve my issues as soon as earliest.

Dear Team,

I have been following up on my matters since the last three days but in absence of any active and quick action from your side, I have no option but to initiate the legal recourse against CARS24 and the persons involved.

Complete sequence of matter are as follows

1. I sold the vehicle on 01/12/2021
2. The car was never got transferred to new owner
3. Now on 27/04/2022 I...
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U
Unnith krishna
Apr 14, 2022
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RC transfer status report

Hi Everyone I actually sold a my car on cars 24 in the month of June in the year 2021 still there is no update regarding my RC transfer status proper response from the cars 24 management if I need to purchase a new car I am additionally need to pay tax as the it is showing already a vehicle is registered...
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G
gg80
from Noida, Uttar Pradesh
Apr 12, 2022
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Fraud in transferring ownership

I sold my car, Wagor R to Cars 24 a year back.
Apt id :- [protected]. The company promised to transfer ownership of car within 3-6 months. I also attended party peshi in the RTO office. However it has been a year and ownership transfer has not yet been done. The cars registration and insurance has expired and Cars24 staff is running the car with expired registration and insurance. Despite repeated emails they are simply not bothering...
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A
amolnigam
from Bengaluru, Karnataka
Mar 30, 2022
Feb 5, 2026
This thread was updated on Feb 5, 2026
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Complaint about not payment of my challan amount withheld, which I have cleared

I sold my car to Cars24 on 17th March (Car No. UP14BQ5942) and they withheld INR 23, 948 for challans pending. I personally cleared all my challans online & court. Now when I asked them to pay my balance amount withheld, they have paid only INR 13, 000 and saying they have held back balance as they have cleared the challans.
Need help to get my balance payment of INR 11, 000 plus INR 10, 000 (they held for Party peshi in UP) which...
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B
Bina Chetty
Mar 26, 2022
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Car sell

I had got my Baleno evaluation done two weeks back. After that I received a quote of Rs 512412. The justification given was I being the second owner on the RTO paper, since my husband had transferred it to my name. After that I was received incessant calls from cars24 to ask whether the quote was acceptable? My expectation was Rs 6lacs. Lastly I got a call from sales department that they would put my car in 3rd party auction and whichever...
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P
Pankaj7787
Mar 10, 2022
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Fraud-Scam-Pending challan

Address: Noida

I have purchased car from this fraud company CARS24 they sold me accidental car later after inspection from authosired Hyundai service centre I got to know that there will approx 72000 Charges for repairing the same turbo boost was damaged, rear wheel shaft was damaged because of accident and these ### shows that car in fully inspected and is non accidental later I CONTACTed them after many calls and emails to them they told me to initiate...
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A
Aruna_kk
Mar 5, 2022
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Faulty car - no return despite rising request in 7 days

We had purchased a car from cars24. as the car was faulty raised a repair request within 2 days. this was not done and so raised a return request within 7 days. Despite calling them daily no response not the ticket. the call centre has a taped response "we will get back to you in 24-28 hours" and no action is taken.

Detailed compliant:

Car purchased - 2016 Ford Ecosport 1.5 titanium TI VCT AT automatic petrolbr...
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