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CARS24 Services Complaints & Reviews

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Updated: Apr 11, 2026
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CARS24 Services reviews & complaints page 3

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K
kunal427
Apr 29, 2024
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Rc transfer pending since 3 years

I sold my car to cars24 on may 2021.
till date i.e 29/04/2024 three years down the line, RC TRANSFER has not taken place and the car is running on roads on my name.
after infinite follow ups to cars24, they have failed to solve the issue and are just dodging around.
Kunal shah - [protected]@yahoo.co.in...
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sachin20
from Mumbai, Maharashtra
Apr 28, 2024
Jun 23, 2024
This thread was updated on Jun 23, 2024
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After car scrap not providing necessary documents after three months

Address: Cars24

I handed over my Santro car for scrap to Cars 24 on 29th Jan 2024. After multiple follow-ups, the Cars 24 team is not providing the chassis plate, certificate of deposit, and scrap letter, which the Cars 24 representative agreed to provide through their operations team. I have already raised this issue with cars24 customer care.

below are case registration details

[protected]th March 2024
[protected]...
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S
Shailendar Singh Bisht
Apr 6, 2024
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Fraud while car selling

I wanted to sell my father's santro car. They gave a price of 52k in hand, after negotiation they fixed a price of 70k in hand. I asked their executive to lock the price and start the deal. I gave my documents and they transferred 1k token money. But after sending token money they reduced the price by 6k.i asked them to cancel the deal but the executive did not cancel the deal. Today I received a sms saying i have to pay 6k to cancel the...
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Neelakantheswar Patnaik
Apr 4, 2024
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Address: A2-901, Bharatcity, near tilla mod,

Car loan NOC not issued by car24 within given long 18-20 period. It's over 30 days, they just playing with emails but not taking action, very poor consumer service, waiting for another 1 month then will file legal action against car24. So it's my request to resolve my issues ASAP.

icici car loan ac. PUGHZ[protected]
Vehicle no. DL8CAP6033
Mob:[protected]
CARS24 Services customer support has been notified about the posted complaint.
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    N
    Neelakantheswar Patnaik
    Mar 30, 2024
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    Address: A2-901, Bharatcity, near tilla mod,

    Not providing valid NOC after closing my car loan. I am waiting for last 40 days after emailing car24.

    Neelakantheswar Patnaik
    icici car loan ac. PUGHZ[protected]
    Vehicle no. DL8CAP6033
    Mob;[protected]
    CARS24 Services customer support has been notified about the posted complaint.
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      S
      Seema Pranav Shah
      from Mumbai, Maharashtra
      Mar 18, 2024
      Mar 20, 2024
      This thread was updated on Mar 20, 2024
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      Scrap Certificate not issue and using Car Without Transfer

      Address: Kandivali, mumbai

      I have sold my car last year 8th April 2023. Price given On phone 37000 and made payment 35000/- . Mr Shubham and Mr Kalpesh has done process both not picked up phone. it is told after 1 month Scrap Certificate will come to home by courier but not received till date. Using car without transfer till date. There is no support from call center, Whatsapp message and today Mail done waiting for reply. Request to stop this type of cheating and...
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      M
      MudassirMomin
      Mar 12, 2024
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      Breach of contract

      Mail dated[protected] :
      Dear Team,
      Seasons Greetings !!
      Allow me to explain the Four attachments chronologically:

      Attachment title (SMS1) :
      Dated 20th Jan 2024, received sms mentioning my Car has a window price of INR.263125/- to INR.291516/-
      Dated 27th Jan 2024, repeat message with same price

      Attachment title (SMS2):
      Dated 18th February 2024, received follow-up message.br...
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      D
      dharma1
      from Mumbai, Maharashtra
      Mar 1, 2024
      Aug 15, 2025
      This thread was updated on Aug 15, 2025
      Resolved
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      Resolved

      RC did not transfer of car Honda city MH31CM6795 from last 1.5 year

      Sold the car to cars24 on 19 May 2022 and was expecting the RC should be transferred within 15 days but it's about 1.5 years now. I received multiple challans of overspeeding after that for which I am not liable. I put lot of escalation mail and chaser but no response. It need to be done asap....
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      amddv
      Mar 1, 2024
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      Address: vijaywada

      After selling of car to Cars 24 even after 1.5 years, RC is not transferred .
      Car 24 saying RC is transferred in out records, I checked physically in Chittorgarh RTO, but still car is on my name .
      please help.
      CARS24 Services customer support has been notified about the posted complaint.
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        A
        amitsharma.ei06
        from Noida, Uttar Pradesh
        Feb 24, 2024
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        Cancel the deal to Sell my car

        Hi,
        I got my car inspected and the offer was made. But I did not received any token amount. Now I have changed my mind and do not want to sell the car. The cars24 executive is asking for 1000 INR to cancel the deal, where as, I din not received any document mentioning the cancelation charges, neither I was informed that there will be any cancellation charges.

        There is no customer care number available where I can escalate...
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        K
        Kedar P. Godbole
        from Mumbai, Maharashtra
        Feb 22, 2024
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        RC transfer pending for my car sold in Oct'22

        I've sold my Hyundai Creta car UP92 BP9951 to Cars24 in October 2022. New owner purchased it thru Cars24 channel partner and using the car for more than a year but till today i.e. 22nd Feb 2024 the ownership has not been transferred to the new owner.
        Both o[censored]s continually following up with Cars24 still the matter pending.
        It's creating mental harassment and a torture kind of experience for me as well the new owner....
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        anshb
        Feb 20, 2024
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        I tried to sell my car on CARS24, their person came for inspection. With PAN or AADHAR details from me and any authorisation, they generated my credit report. They never came back on cars valuation. After many attempts to contact them, it finally got thru and they have all sort of excuses.

        Their procedures must audited, there are serious concerns about privacy and ability to source additional consumer data and unauthorised access.
        CARS24 Services customer support has been notified about the posted complaint.
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          R
          rohitchat2016
          from Gurgaon, Haryana
          Jan 24, 2024
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          Cheating by CAR 24 during selling a Car

          I want to sell my car Swift Desire 2015 LDI and visited at CAR 24 center on 20 OCt.2023. The price quoted was not agreed upon hence I have taken my car back. Since then, continuous calls received from CAR 24 tele callers and offered different rates. Finally, on dated 21 Jan 2024, I received a call and agreed to sell at Rs.2, 77, 000/- . After all deductions, they credited Rs.260746/- to my account on Monday dated 22 Jan 2024. I told them...
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          S
          [email protected]
          Jan 18, 2024
          Jan 19, 2024
          This thread was updated on Jan 19, 2024
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          Hi, i sold my car in July’23 and till now RC has not transferred to the end user and i received so many challans for my car which is used by another user. I have the NOC documents from Noida RTO and if the transfer will not done by the immidiate basis then forcefully i have to lodge a police complain against CARS24 in Uttar pradesh. Cause its a mental harrassment to the customer.

          Thanks, Sujata
          CARS24 Services customer support has been notified about the posted complaint.
          View replies
          I am facing similar issue with car24, i think we needs to do file case in court if you are with me.
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            S
            shiv singh
            from Delhi, Delhi
            Jan 18, 2024
            Feb 6, 2024
            This thread was updated on Feb 6, 2024
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            RC hasn't transferred after 1 year

            Address: Park avenue, Gaur city 1, Noida

            Hello,

            I had sold my car last year January month 2023. in June 2023 month we did the partypeshi as well. but since then RC is still not transferred to the new car buyer. Car is still in our name.

            I have been calling customer care in last 6-7 month and recently Jan 18th 2024 and custom care is having same answer and i quote "Your RC transfer is under process and will be transferred very soon". I am hearing this...
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            R
            roupiarora
            Jan 15, 2024
            Jan 19, 2024
            This thread was updated on Jan 19, 2024
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            Car24 Big fraud

            Address: Tower C, 7th Floor, SAS Building, CH Baktawar Singh Rd, Medicity, I, Sector 38, Gurugram, Haryana 122001
            Website: www.cars24.com

            I am Rakesh Kumar, I am a registered dealer with car24 (dcode: 71695). Few days ago I purchased a car from car24 using their dealer's mobile app. as like previous way i paid all amount for car but when i checked car then i am shocked. The car description was totally wrong. car 's main parts rusted and had smoke issues too. When I talk with support they are always giving excuses. I have valid proof that their car description is totally different...
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            A
            Aditya Prasad Patro
            Jan 9, 2024
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            Address: Bhubaneswar

            Car24 has negotiated an amount of 2, 01, 400 rupees for my car after doing a thorough inspection and after holding it for 2 weeks they have asked for re inspection of my car. And after re inspecting the same knowingly they have reduced my car value to 56000. By doing this I couldn't able able to sell my car in market as I had to cancel all my deals as they have given me a token amount. After that some of their vendors approached me with a lesser price for the same. This is a big scam they are doing with their customer and I would recommend people not to sell their car through car24 channel.
            CARS24 Services customer support has been notified about the posted complaint.
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              S
              SCSekhar
              from Mumbai, Maharashtra
              Jan 8, 2024
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              I sold my car MH03AM4132 to cars 24 mulund mumbai in Oct 2022 with valid RC and Insurance. Till today inspite of 100 calls or more and about 43 mails nothing has been done. No one is aware here of the documents to be given when a car is purchased from a seller. The whereabouts of the car is unknown to Cars 24 here. I have spoken to atleast 8 senior executives and no one responds after attending to calls and promises. I am going on abroad for vacation in about 2 weeks for 6 months
              CARS24 Services customer support has been notified about the posted complaint.
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                P
                Param1416
                Jan 8, 2024
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                I was purchased ertiga model 2022 from cars 24 zirakpur office in November 2023. But still they haven't provide second key of my car and not registered RC in my name. Plz do the needful.
                Paramjit Singh
                Patiala
                CARS24 Services customer support has been notified about the posted complaint.
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                  A
                  annukishore
                  Jan 3, 2024
                  Jan 8, 2024
                  This thread was updated on Jan 8, 2024
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                  Scam by cars 24

                  Cars 24 employees called me and took my car by saying that I can get my car back once I will pay 3 emi. Later on no one picked my call. You guys cheated me, cars 24 did a fraud and sold my car to earn profit. My car was sold out by cars 24 without my consent. I want my car back then I will pay any amount....
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