CARS24 Services Complaints & Reviews

I sold my car to cars24 on may 2021.
till date i.e 29/04/2024 three years down the line, RC TRANSFER has not taken place and the car is running on roads on my name.
after infinite follow ups to cars24, they have failed to solve the issue and are just dodging around.
Kunal shah - [protected]@yahoo.co.in

I handed over my Santro car for scrap to Cars 24 on 29th Jan 2024. After multiple follow-ups, the Cars 24 team is not providing the chassis plate, certificate of deposit, and scrap letter, which the Cars 24 representative agreed to provide through their operations team. I have already raised this issue with cars24 customer care.

below are case registration details

[protected]th March 2024
[protected]...

I wanted to sell my father's santro car. They gave a price of 52k in hand, after negotiation they fixed a price of 70k in hand. I asked their executive to lock the price and start the deal. I gave my documents and they transferred 1k token money. But after sending token money they reduced the price by 6k.i asked them to cancel the deal but the executive did not cancel the deal. Today I received a sms saying i have to pay 6k to cancel the deal. Also, on their app the price now shown for the same car is 90k. This is a very serious type of fraud this company is doing. I have all the call records and chats with their executive. Why should I pay 6k for their fraud. I am willing to pay back the token amount they they gave. Please help me and rescue me from their fraud.

Car loan NOC not issued by car24 within given long 18-20 period. It's over 30 days, they just playing with emails but not taking action, very poor consumer service, waiting for another 1 month then will file legal action against car24. So it's my request to resolve my issues ASAP.

icici car loan ac. PUGHZ[protected]
Vehicle no. DL8CAP6033
Mob:[protected]

Not providing valid NOC after closing my car loan. I am waiting for last 40 days after emailing car24.

Neelakantheswar Patnaik
icici car loan ac. PUGHZ[protected]
Vehicle no. DL8CAP6033
Mob;[protected]

I have sold my car last year 8th April 2023. Price given On phone 37000 and made payment 35000/- . Mr Shubham and Mr Kalpesh has done process both not picked up phone. it is told after 1 month Scrap Certificate will come to home by courier but not received till date. Using car without transfer till date. There is no support from call center, Whatsapp message and today Mail done waiting for reply. Request to stop this type of cheating and fraud happening by Online co. I have only Car24 receipt without date.

Mail dated[protected] :
Dear Team,
Seasons Greetings !!
Allow me to explain the Four attachments chronologically:

Attachment title (SMS1) :
Dated 20th Jan 2024, received sms mentioning my Car has a window price of INR.263125/- to INR.291516/-
Dated 27th Jan 2024, repeat message with same price

Attachment title (SMS2):
Dated 18th February 2024, received follow-up message.
Dated 8th March 2024, received message with Enhanced Price window of INR.284630/- to INR.315340/-

Attachment title (OfferWindow):
Dated 8th March 2024, i started process, booked appointment for inspection, shared my RC & Insurance papers with commitment Price window INR.284630/- to INR.315340/-

Attachment title (FinalOffer):
Dated 8th March 2024, received Offer way below commitment price window of INR.232169/-

Over the phone, i explained the above sequence of event to your executive last evening & guided him to provide committed price. I am now waiting for the revert.

Area of Concern:
1. Your company chased me since 2 months. I never went on my own to you guys.
2. My city Bhiwandi in Thane District near Mumbai is non-serviceable location. Hence i travelled 18 kms to get my car inspected, travel time is 1 Hr owing of Traffic. Completed car inspection which took around 45 mins. Travel back home, my half day is taken in this activity on MahaShivratri Holiday.
3. Surprised to see the Final Offer way below committed price, now you guys have my Documents & Data.

Please let me know why i should not be aggrieved as i have been completely taken for ride.

Please help me out.

Mail dated[protected] :

Team Cars24,
After patiently waiting for 48 hrs, today I received an attached message over WhatsApp that you are unable to match my expected price.

Please understand it is your company which committed to BUY my Car in the Window price (refer attachment titled "SMS2" dated 8th March 2024. I have ONLY agreed to your Offer to Sell my Car in Window price. I shall not be bothered about your Business Model that Car is not getting the price in Auction etc.

I hope your Legal Team understands the provisions of Indian Contract Act related to "Offer" "acceptance of Offer" "4 essentials of valid Contract" & "Breach of Contract".

Again requesting your assistance before taking things with higher ups

Mail dated[protected] :

Dear Team,
Refer Ticket No :1371391

With a very dejected heart, I am writing this to Larger recipients in hope of equity & fair treatment. It's been 5 days i am writing to you highlighting the complete misrepresentation & harassment meted out. However without making any effort to reach out to me, today i was shocked to see your message (attached herewith with title "Declinedmsg") which is a complete Breach of Contract. I am now putting on record that because of your offer i Lost a Deal of INR.280000/- for my car as I accepted your Offer price window of INR.284630/- to INR.315340/-. On a recorded Line, I agreed to Honour contract to your executive 2-3 days back in window price.

Time & again, I have requested your Organisation to honour the contract we entered amicably. However the non-transparent method of handling the Transaction, misrepresentation of fact has led to complete mis-trust.

In my Honest effort & with all due respect, i have complied with all the essentials required for a valid Contract under the Indian Contract Act & thereby i am entitled to claim damages under the Act in event of Breach of Contract.

We are in a process of reaching to Senior Management including but not limited to Mr. Vikram Chopra & Mr. Gajendra Jangid to present our case.

Sold the car to cars24 on 19 May 2022 and was expecting the RC should be transferred within 15 days but it's about 1.5 years now. I received multiple challans of overspeeding after that for which I am not liable. I put lot of escalation mail and chaser but no response. It need to be done asap....

After selling of car to Cars 24 even after 1.5 years, RC is not transferred .
Car 24 saying RC is transferred in out records, I checked physically in Chittorgarh RTO, but still car is on my name .
please help.

Hi,
I got my car inspected and the offer was made. But I did not received any token amount. Now I have changed my mind and do not want to sell the car. The cars24 executive is asking for 1000 INR to cancel the deal, where as, I din not received any document mentioning the cancelation charges, neither I was informed that there will be any cancellation charges.

There is no customer care number available where I can escalate...

I've sold my Hyundai Creta car UP92 BP9951 to Cars24 in October 2022. New owner purchased it thru Cars24 channel partner and using the car for more than a year but till today i.e. 22nd Feb 2024 the ownership has not been transferred to the new owner.
Both o[censored]s continually following up with Cars24 still the matter pending.
It's creating mental harassment and a torture kind of experience for me as well the new owner.

I tried to sell my car on CARS24, their person came for inspection. With PAN or AADHAR details from me and any authorisation, they generated my credit report. They never came back on cars valuation. After many attempts to contact them, it finally got thru and they have all sort of excuses.

Their procedures must audited, there are serious concerns about privacy and ability to source additional consumer data and unauthorised access.

I want to sell my car Swift Desire 2015 LDI and visited at CAR 24 center on 20 OCt.2023. The price quoted was not agreed upon hence I have taken my car back. Since then, continuous calls received from CAR 24 tele callers and offered different rates. Finally, on dated 21 Jan 2024, I received a call and agreed to sell at Rs.2, 77, 000/- . After all deductions, they credited Rs.260746/- to my account on Monday dated 22 Jan 2024. I told them that day before yesterday, full diesel filled in my car which cost approx. Rs.3600/- so either pay the cost or diesel back but they did not reply and take my car.

I request to either provide the cost of diesel or my diesel approx. 37 liter back asap.

Thanks and Regards

Alankrita Chaturvedi
W/O Rohit Chaturvedi
[protected]

Hi, i sold my car in July’23 and till now RC has not transferred to the end user and i received so many challans for my car which is used by another user. I have the NOC documents from Noida RTO and if the transfer will not done by the immidiate basis then forcefully i have to lodge a police complain against CARS24 in Uttar pradesh. Cause its a mental harrassment to the customer.

Thanks, Sujata

Hello,

I had sold my car last year January month 2023. in June 2023 month we did the partypeshi as well. but since then RC is still not transferred to the new car buyer. Car is still in our name.

I have been calling customer care in last 6-7 month and recently Jan 18th 2024 and custom care is having same answer and i quote "Your RC transfer is under process and will be transferred very soon". I am hearing this since last 6-7 month. It seems they don't have any real time update they just give these liner reply every time.

This is very helpless situation since my car is my wife name and the new buyer who has bought my car is driving it under our name in that case if any mis-happening happened like car accident, theft or any crime police will check the owner and they will come to us.
we have to face the litigations which no one can deny even Cars24 has given some document which says the responsibly would be their side but as per law this is not valid and we have to prove not guilty in court of low.

In this case we no other option to get the ownership changed by cars24 but go to the court and seek the justice from there.

Car Detail:
UP 31 AA - 2588

I am Rakesh Kumar, I am a registered dealer with car24 (dcode: 71695). Few days ago I purchased a car from car24 using their dealer's mobile app. as like previous way i paid all amount for car but when i checked car then i am shocked. The car description was totally wrong. car 's main parts rusted and had smoke issues too. When I talk with support they are always giving excuses. I have valid proof that their car description is totally different...

Car24 has negotiated an amount of 2, 01, 400 rupees for my car after doing a thorough inspection and after holding it for 2 weeks they have asked for re inspection of my car. And after re inspecting the same knowingly they have reduced my car value to 56000. By doing this I couldn't able able to sell my car in market as I had to cancel all my deals as they have given me a token amount. After that some of their vendors approached me with a lesser price for the same. This is a big scam they are doing with their customer and I would recommend people not to sell their car through car24 channel.

I sold my car MH03AM4132 to cars 24 mulund mumbai in Oct 2022 with valid RC and Insurance. Till today inspite of 100 calls or more and about 43 mails nothing has been done. No one is aware here of the documents to be given when a car is purchased from a seller. The whereabouts of the car is unknown to Cars 24 here. I have spoken to atleast 8 senior executives and no one responds after attending to calls and promises. I am going on abroad for vacation in about 2 weeks for 6 months

I was purchased ertiga model 2022 from cars 24 zirakpur office in November 2023. But still they haven't provide second key of my car and not registered RC in my name. Plz do the needful.
Paramjit Singh
Patiala

Cars 24 employees called me and took my car by saying that I can get my car back once I will pay 3 emi. Later on no one picked my call. You guys cheated me, cars 24 did a fraud and sold my car to earn profit. My car was sold out by cars 24 without my consent. I want my car back then I will pay any amount....