CC Avenue — amount deducted from bank account but it is not paid to the merchant | |||
I have made a fee payment through your gateway, the amount is deducted from my bank account but, the merchant has not received the amount. Where the problem acquires? Since it is a last due date for me to pay the fee, how long will you take to resolve the problem. I need an immediate review. Kindly clarify as soon as possible. I am ready to give the transaction details. I had tried to contact the customer service to know the status about it, but they did not respond. It is so regretful not to respond to your customer properly. Was this information helpful? | |||
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CC Avenue customer support has been notified about the posted complaint. Verified Support Oct 31, 2019 CC Avenue Customer Care's response Dear Customer, This is in reference to your query In order to help you more precisely we request you to provide us with following details. 1. Order Number of transaction (if available). 2. Amount of transaction. 3. Date of transaction. 4. Bank name, Bank Transaction ID, Reference Number, eg (CCADA2BHF547 or[protected] Authorization number(6 digitAuth code) or trace number. 5. which Payment Mode was used while doing the transaction (Net banking, credit card, debit card, wallet ) 6. Website name on which you performed the transaction. 7. Email-address and Name entered while performing the transaction. 8. if done through debit or credit card kindly provide card number eg (first six no 123456*******1234 last four number) Regards, CCAvenue Team | |||
 5 Comments | |||
Comments
I have paid my LPG booking amount 699.5 yesterday .my money got deducted but the payment status is showing failed. What should we do now because refilling agent telling to do the payment now. I have uploaded all my details in the screenshot. As I am in the need of gas please try to solve it as soon as possible
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I transferred money Rs.611.80 through SBI net banking dated on 21/11/2019
Transaction details
Thx for INB txn of Rs.611.8 frm A/c X1171 to Avenues In... Ref#IGAHMPIHR6 on 21Nov19.
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Transaction details
Thx for INB txn of Rs.611.8 frm A/c X1171 to Avenues In... Ref#IGAHMPIHR6 on 21Nov19.
venuvasam's reply, Nov 21, 2019
I transferred money Rs.611.80 through SBI net banking dated on 21/11/2019.transaction not successful but debited amount from my account
Transaction details
Thx for INB txn of Rs.611.8 frm A/c X1171 to Avenues In... Ref#IGAHMPIHR6 on 21Nov19.
Transaction details
Thx for INB txn of Rs.611.8 frm A/c X1171 to Avenues In... Ref#IGAHMPIHR6 on 21Nov19.
SBIDrCard X8275 used for Rs181.00 on17Nov19 at81800519 Txn#[protected] If not done fwd this SMS to [protected]/call[protected]/[protected] to block Card
Sir paying Rs 234.82 for Baskar E Paper but not activated e paper showing aborted but not return to my account, i re confirmed my account statement but not reversed transaction find, i am providing below details-
Order No-266747
CCAvenue ref[protected]
UPI Ref Id[protected]
Bank Ref [protected]
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Order No-266747
CCAvenue ref[protected]
UPI Ref Id[protected]
Bank Ref [protected]
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+91 22 6742 5555
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+91 22 3291 3622
Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai, Maharashtra, India - 400054
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My payment detail screenshots enclosed this complaint.