CC Avenue Complaints & Reviews

Address: Kanyakumari, Tamil Nadu, 629001

Today i recharged 599 plan for my friend's jio number in jio.com website i'm nlt login my jio account i recharge directly from the 50 cashback offer link of amazon pay.. Then i recharged in jio.com website i used payment method of amazon pay that amount was paid successfully but not recharged... I have bank refernce number and all details... Here attached that amazon pay offer and jio.com payment details..

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CC Avenue customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2020

CC Avenue Customer Care's response Dear Customer,

We are unable to track any transaction details with the shared attachments.To help you more precisely, we request you to kindly share the transaction details on [protected]@ccavenue.com with the below requested details :

1. UPI transaction
2. Bank ref id #
3. Order Number of transaction
4.Email-address and Name entered while performing the transaction.

For further assistance, please feel free to revert.

Regards,
CC Avenue Team

Mar 08, 2020

Updated by Sunil12@ Bank reference id :[protected]
UPI transaction : [protected]@icici

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Address: Sector V, Salt Lake, Infinity Think Tank, Kolkata, West Bengal, 700-091

Website: CCAvenue

Dry fruits was ordered through online and payment was also been paid on protected gateway CCAvenue on 3rd March 2020. its more then 48 hours and there was no answer from them. not sure payment is done or failure as no confirmation from marchant site. i wanted to get the money back as the transaction is unsuccessful.
I wish that my consumer complaint will be addressed and get resolved soon.

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Address: 711316

I have booked bharat gas lpg cylinder on 27/02/2020 and made online payment using google pay. Amount of ₹ 878/- was deducted from my account but still it showing payment status as pending on bharat gas cylinder booking site. Later it's showing payment failure. Payment made through ccavenue.
I'm attaching the upi payment receipt.
Kindly look after this matter and do needful so that i get refund.

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CC Avenue customer support has been notified about the posted complaint.

Feb 28, 2020

Updated by Supradip Bhakta My LPG gas booking order ID 313321

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Address: Kodagu, Karnataka, 571252

Hi
I placed an order at only website for rs 600 on 22/2/20
The amount got debited from my account but the merchant did not receive any order or notification
Could you please refund my amount of rs 600
I contacted the only customer care and phone pe customer care. Only people have not received any payment but phone pe people agreed upon the amount being deducted
Please give me my refund within 3-5 working days

CC Avenue customer support has been notified about the posted complaint.

Feb 22, 2020

Updated by Athmica Harish The amount being deducted but not sent to the merchant

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I made an online payment against gas booking and paid rs. 849.0 with google pay. The payment is done and still bharat gas website shows pending.

I tried to contact cc avenue on chat but i am stuck on queue position 6 for forever now and there seems to be no resolution.

Attaching picture of the payment, upi ref id and google pay ref id. However, i have hidden my upi information. If needed, i can share them on a non public channel.

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Address: Mumbai City, Maharashtra, 490708

I have paid bharat gas bill yesterday through gpay ccavenue. Amount 829.50 been deducted and status showing payment failed.

Today i received cylinder and again i have paid full amount.

Please refund my amount which is paid through gpay.

See attached photos for the same.

Please refund the amount asap

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S

Sonu Ranade

Mar 3, 2020

I booked svr travels ticket for the date of 2 march 2020 my transaction done through gpay, but transaction failed and my money got deducate

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Address: Panskura banamali college, po- Panskura R.S., Purba Medinipur, West Bengal, 721152

Sir
Upi/[protected]/p2m/ccavenue
[protected]@icici/ccavenues
This is my transaction id dated on 06/02/2020
Sir i pay admission fees to my institution through google pay
Bank statement shows the amount debited.
But institution says fees not paid till now. I request you to tell me that is my payment accepted by cc avenue or not? If not please refund the amount.

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I paid Rs.2277/- as a premium of Relience General Motor Bike Insurance on 28th January 2020, still payment is not received to Reliance Insurance. I'm requesting you to refund my money.

My Order - C[protected] on https://www.reliancegeneral.co.in for INR 2277.00 on Date : 28/01/2020 at 09.30.21 AM

CCA Ref No.[protected]

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Address: 560016

I have booked bharat gas lpg cylinder on 30/01/2020 and made online payment using upi. Amount ₹ 717/- was deducted from my account but still it showing payment status as pending on bharat gas cylinder booking site. Payment made through ccavenue. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account as this transaction get failed.

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Jan 30, 2020

Complaint marked as Resolved

Resolved

CC Avenue customer support has been notified about the posted complaint.

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A

Adarsh Ashu

Jan 30, 2020

As i mentioned in the above I got a mail from BSNL. I.e to take an online aptitude test for BSNL JE role. And it gave me the online payment route so, i made a payment through your platform but now, it shows error/something went wrong while i tried to Log in for the further process to take a test.

bharat gas booking - amount deducted but status is pending - Comment #3638797 - Image #0

bharat gas booking - amount deducted but status is pending - Comment #3638797 - Image #1

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Address: 641035

Amount was deducted by ccavenue for buy a reliance general insurance policy 1048rs was deducted but still now i didn't get my policy from reliance... I hate this there even didn't response for my complaint mail... On 27/01/2020 there deducted my amount... Your order#c[protected] on https://www.reliancegeneral.co.in for inr 1048.00 was successful. Cca ref no:[protected]... This is what there finally reply after deducted my amount... I want my amount back or i want my policy...

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I have booked bharat gas lpg cylinder on 22/01/20208and made online payment using union idebit card. Amount ₹ 714.50/- was deducted from my account but still it showing payment status as pending on bharat gas cylinder booking site. Payment made through ccavenue. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account as this transaction pending.

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Jan 22, 2020

Complaint marked as Resolved

It shows success now thank u

CC Avenue customer support has been notified about the posted complaint.

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Address: Nagpur, Maharashtra, 440022

While booking flight tickets on yatra.com on 08/01/2020 at 16:44 hrs amount of rs 11625/- was deducted from my account and flight tickets were not booked. Yatra.com confirmed about they have not received response from bank for booking ref no[protected]. Till date i have not received the amount of rs 11625/- back in my account. Bank shows deduction of rs 11625/- with description as pos:ccavenue travel/mumbai/[protected]. Kindly arrange for immediate refund of the amount to my bank account.

CC Avenue customer support has been notified about the posted complaint.

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D

Devaraj1997

Jan 15, 2020

I had recharged Jio fiber for Rs1001.81on 12/01/2020 The money has been debited from my account but yet the money has not been received by Jio and my payment reference number is[protected] done by ccavenue.com what’s the answer for my money

refund of rs 11625/- deducted for booking of flight tickets on yatra dated 8/01/2020 - Comment #3628213 - Image #0

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Address: 560066

Rs 25911.00 debited from a/c **0135 on 31-12-19 to VPA [protected]@icici(UPI Ref No[protected]. Not you? Call on [protected] to report
Rs 25911.00 debited from a/c **0135 on 31-12-19 to VPA [protected]@icici(UPI Ref No[protected]. Not you? Call on [protected] to report
UPDATE: INR 25, 911.00 debited from A/c XX0135 on 31-DEC-19. Info: [protected]@icici-ICIC[protected]-collect-pay-reques. Avl bal:INR 11, 75, 032.95

CC Avenue customer support has been notified about the posted complaint.

Dec 31, 2019

Updated by Rakesh7199 Used your gate way for tickets booking payment to vistara but vistara customer care informed money not received though deducted from my account
Rs 25911.00 debited from a/c **0135 on 31-12-19 to VPA [protected]@icici(UPI Ref No[protected]. Not you? Call on [protected] to report
Rs 25911.00 debited from a/c **0135 on 31-12-19 to VPA [protected]@icici(UPI Ref No[protected]. Not you? Call on [protected] to report
UPDATE: INR 25, 911.00 debited from A/c XX0135 on 31-DEC-19. Info: [protected]@icici-ICIC[protected]-collect-pay-request

Dec 31, 2019

Updated by Rakesh7199 Please let me know

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U

Uttam 1999

Jan 6, 2020

Today, jan 4 i made a payment of 2124rs at godaddy for purchasing hosting and domain, i selected the payment mode UPI, but i didn't recieved any product ...but the amount is been deducted from the account.
I want you refund or provide me what i purchased as soon as possible

paid money to vistara by cc avenue but money not received by vistara n no tickets issued - Comment #3620437 - Image #0

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beni nagar

Jan 6, 2020

Money was deduct from my account but not sucesfull my payment on the site, when i pay . or i alardy resive the message from cc avenu . ( payment was sussesfully ) .

paid money to vistara by cc avenue but money not received by vistara n no tickets issued - Comment #3620623 - Image #0

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Address: M/s Badri & Co., CA's Anantapur Road, Ballari, Bellary, Karnataka, 583101

Sir, i have placed order for supply of "landmark cases under direct taxes" by s. Rajaratnam a set of 4 volumes with m/s bharatlawhouse.com through ccavenue payment gate way on 10th december, 2019.

Order ref no. 14378 dt. 10.12.2019 for rs.6880 paid through kotak mahindra bank ltd.

I am unable to reach to them nor getting any reply for mail.
Ravindranath punyamurthy
[protected]

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Through vistara web portal,
I have booked flight tickets for vistara (15th feb-21st feb) from ccu to ixz and ixz to ccu for four passengers. Kindly confirm the status of this order no: [protected] for amount 44128.00.. The amount has been deducted from bank and received in ccaveanues as well, but still not received any confirmation from vistara. Kindly confirm asap.

I want refund money or please book the tickets!

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E

email.soubhagya

from Kolkata, West Bengal

Dec 17, 2019

I have recharged my jio no. Using myjio app upi mode through payment gateway [protected]@ybl on 05dec 2019 at 09:21pm against reference id[protected]

Though money has been deducted from my bank account but my recharge has not been made.

I therefore request you to look into the matter

I have here by attached screenshot of the payment made.

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M

MILAN JYOTI DAS

Jan 6, 2020

I have done booking[protected] by Google pay, money deduct from my account but booking status showing pending. Not Recieved any sms or booking confirmation.

air ticket not booked - Comment #3620696 - Image #0

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MILAN JYOTI DAS's reply, Jan 1, 2020

MY bharat gas booking number is 184475.

MILAN JYOTI DAS's reply, Jan 1, 2020

Now it is showing failure. Please update reasons.

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I have recharged my jio number using myjio app upi mode through payment gateway @okhdfcbank on 05 december 2019 at 10:24 pm. Reference id is[protected].

Though money has been deducted from my bank account but my recharge has not been made.

I therefore request you to look into the matter

I have hereby attached screenshot of the payment made.

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Dec 9, 2019

Complaint marked as Resolved

CC Avenue customer support informed that the amount will be reversed by the bank in 2 days. I got the amount.

CC Avenue customer support has been notified about the posted complaint.

Dec 09, 2019

Updated by Nandha kumar SNK Debited amount has been reversed by the bank. CC Avenue customer support approved the same

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A

ani mol

from Thiruvananthapuram, Kerala

Dec 10, 2019

I had paid 601 rupees for online gas booking on 28th october.the purchase is not confirmed and money is withdrawn from my account.it has been over a month the dispute is going on.i want my refund as early as possible.
UPI transaction id[protected]
Google transaction id CICAgKDmg9r1RQ

jio recharge amount debited but recharge not done - Comment #3603705 - Image #0

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N

nikunjvasoya

Jan 21, 2020

Please find my payment status

please find the aatached file upi screen shots

jio recharge amount debited but recharge not done - Comment #3632756 - Image #0

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I recharged my jio number [protected]
Payment got approved but recharge didn’t happen.
Recharge date 5/12/19.
Upi id [protected]@upi
My transaction id is [protected]
Transaction time is 22:42:01
I request you to please either return the money or process my recharge request.
Total recharge amount is 399.
Kindly process my complain as soon as possible.
Thank you

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Sapna boro

from Mumbai, Maharashtra

Dec 9, 2019

I have booked my lpg on 8/12/2019 today from my UPI id no.[protected] to cc [protected]@icici, but my payment is still pending and lpg amount of 744rs was deducted from my account.
So please i need to solve my problem as soon as possible. I in need of lpg very urgent.
I need to get my cylinder
Thank you!

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Address: 3-10-89/3/a, Gokhalenagar, Ramanthapur, Hyderabad, 500013

I have recharged my jio no. Using myjio app upi mode through payment gateway [protected]@okhdfcbank on 05dec 2019 at 10:06pm against reference id[protected]

Though money has been deducted from my bank account but my recharge has not been made.

I therefore request you to look into the matter

I have here by attached screenshot of the payment made.

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D

dhirajjn1994

from Mumbai, Maharashtra

Dec 17, 2019

I have recharged my jio no. using myjio app upi mode through Gpay on 5th December 2019 at 11.21 pm

Though money has been deducted from my bank account but my recharge has not been made.

I therefore request you to look into the matter

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A

asifa nargis

from Cuddalore, Tamil Nadu

Jan 3, 2020

Have recently ordered dell mouse ms111 3 button wired through your site and i wish to cancel that order.
The product has also not yet delivered to me.
My order no. Is 33437
How much time will be required by you to cancel the order and to credit the refund in my account.

ccavenue jio recharge payment made but recharge not done - Comment #3619100 - Image #0

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Address: Dharwad, Karnataka, 580020

Website: Bharat gas

I ordered lpg bharatgas on[protected] and payment done online but its showing as failure while i paid it from paytm upi the money deducted but no refund processed... This is second time i am facing the same problem... Even though the amount is deducted from my account there is display of payment failure on bharatgas app... Please help me with this regard.

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Sep 30, 2022

Complaint marked as Resolved

CC Avenue customer support has been notified about the posted complaint.

Dec 03, 2019

Updated by Lingaraj Narendra Paytm says

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Address: Thiruvananthapuram, Kerala, 695572

I have booked bharat gas lpg cylinder on 01/12/2019 and made online payment using upi hdfc. Amount ₹ 692/- was deducted from my account but still it showing payment status as failure on bharat gas cylinder booking site. Payment made through ccavenue on ref no[protected]. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account as this transaction get failed.

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Manohara manu

from Mumbai, Maharashtra

Dec 6, 2019

I made recharge of 149 through ccavenue gateway money has deducted from my account but recharge is not done.
I made payment through [protected]@apl upi id.
So please look into this I have attached payment history to this compliant.

payment failure - Comment #3601861 - Image #0

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M

Manohara manu

from Mumbai, Maharashtra

Dec 6, 2019

I have recharged my mobile through ccavenue gateway on 5th December through [protected]@apl upi.
I didn't got recharge so please look into this and help me out.
I'm uploading my transaction photo.

CC Avenue Complaints & Reviews

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CC Avenue reviews & complaints page 22

recharge amount debited but not recharged

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ccavenue refund of failure transaction on artradco

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bharat gas payment showing failed, but payment successful from google pay

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money deducted

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payment not reflecting in merchant site (bharat gas)

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money deducted - showing not paid bharat has bill paid through upi ccavenue

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payment debited from bank account but not credited on receiver's account

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www.reliancegeneral.com

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bharat gas booking - amount deducted but status is pending

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reliance general insurance policy amount was deducted by ccavenue

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bharat gas payment

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refund of rs 11625/- deducted for booking of flight tickets on yatra dated 8/01/2020

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paid money to vistara by cc avenue but money not received by vistara n no tickets issued

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non supply of books from bharat law house

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air ticket not booked

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jio recharge amount debited but recharge not done

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payment

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ccavenue jio recharge payment made but recharge not done

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amount deducted from account but showing transaction failure on gas booking page

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payment failure

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