CC Avenue Complaints & Reviews

Address: no 65 valluvar kudieruppu, nungambakkam, chennai-600034 ph:9941315867, 600034

Hi sir/madam

my name is ganesh 12/06/2019 i have recieved one call this call from bank fraud. cc avenue app through they cheated me and made money.five thousand five rupees three times they cheated me.total amount 15000 rs cheated me.so kindly request you see i attached my statement you have information about that person.please share me.i urge to help me with that money.my sbl credit card number 461119xxxxxxxxxx6072.below attached statement.thank you.

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I had purchased from coveritup.com they have made me a Partial Refund of RS 521 on 27.05.2019 vide reference number [protected]. When asked to merchant they said they have done refund it's with the payment gateway. But till today I have not received the Refund. Please Help Me Please.

I have checked my credit card statement and no Refund Done Still.

Jun 21, 2019

Complaint marked as Resolved

They Refunded

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bharatiraja

from Thiruvananthapuram, Kerala

Jun 12, 2019

When i booked ebharatgas, my amount got debited from account but gas order payment failed.Please refund my amount.

refund not received - Comment #3456286 - Image #0

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Address: bandel hindmotor para, Hooghly, West Bengal, 712123

Actually i’ve made two payment through cc avenue and the amount was 105 and 105 each rs but suddenly a pop occurred and saying “it’s not safe please re submit “. Money got debited from my account but nothing happened then error. I mean it’s totally fraudulent kind of thing. Please do something and give me my money back.
Order ccavenue reference order date

[protected] [protected] 28/05/2019 11:56:11

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Address: Berkheda Bhel, Bhopal, Madhya Pradesh, 462021

While submitting fees for symbiosis through google pay payment method of rs. 807.08 got deducted twice on 11th may 2019. Kindly note two transaction numbers towards same transaction upi/[protected] and upi/[protected]. The first transaction showed failure and when attempted second time both the transactions succeed. The gateway was cc avenues
Kindly look into this, it's been long i'm waiting.

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J

Jkarishmaj

from Mumbai, Maharashtra

Jun 4, 2019

I had placed an order on amway app for Rs 2179.49/- and payment was deducted from my paytm account but order was not placed and still neither my money was back in paytm nor my order was placed.Order Id is[protected] but on order tracker status it was showing nothing than application not found. Kindly check.

amount deducted twice for one transaction - Comment #3450186 - Image #0

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J

Jr pandya

from Bhuj, Gujarat

Jun 21, 2019

I have paid Rs 743.50 to the bharatgas via upi payment through google pay... But the payment gateway was ccavenue... The money was deducted From my bank account but the bharatgas does not recieved the payment... So kindly refund my money...

amount deducted twice for one transaction - Comment #3464622 - Image #0

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Address: K15 SONAL APARTMENTS 36 AN JHA ROAD GEORGE TOWN, Allahabad, Uttar Pradesh, 211002

Today as on 21.05.2019 at 12:02 PM I transacted an amount of Rs 2390.00 through SBI NetBanking, at following website to pay my property taxes:-

www.prayagrajsmartcity.org/dpayment/dpayment.php

Transaction didn't go through but amount debited from my account with the following SMS
"""""'
Thx for INB txn of Rs.2390.0 frm A/c X7181 to Avenues In... Ref#IGAGELVWM2 on 21May19. If not done, fwd this SMS to [protected] to block INB or call [protected]

"""""''
Kindly do the needful to track and refund the amount.

Thanks & regards,

Dr Manoj Kumar Verma
[protected]

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F

faizan reza

from Mumbai, Maharashtra

Jun 13, 2019

I was trying to recharge 349 from my jio app. The amount is deducted from my account but the recharge is not successful. Please look this matter and resolve it as soon as possible.
UPI Transaction id :[protected]
NAME:FAIZAN REZA

failed transaction, account debited but not received by merchant. - Comment #3456962 - Image #0

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Address: Ahmedabad, Gujarat

Today a payment towards my property tax due of ahmedabad municipal corporation was done and the amount of tax got deducted from my hdfc bank account. But when viewed the status in the ahmedabad municipal corporation web site (Ahmedabadcity.gov.in) its showing as outstanding, meaning amount not processed to ahmedabadcity.gov.in. Immediate coresspondance via email and online complaint done. No response till now. Tried your customer chat option, being non responsive, is surprising. Please recredit the amount back to my hdfc bank account, as the same has not reached the intended ahmedabadcity.gov.in towards my property tax dues.

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Today an online payment towards my ahmedabad municipal corporation property tax bill was made through hdfc bank debit card and the amount got debited from my hdfc bank account. Attachment of amc property tax bill and the amount got debited to my hdfc bank account is attached herewith. But the amc property tax department has not got the credit and as such showing as outstanding. Please pay the amount to the credit of ahmedabadcity.gov.in towards my property tax bill dues.

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S

Shivani Vaish Gupta

from Hyderabad, Telangana

May 8, 2019

I did an online transaction through paytm on 2nd may 2019. Transaction no[protected]. However the amount was deducted and sent to cc avenue but order couldn't be completed. Would like to know the status of my refund.

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D

Dileep reddy's

from Puducherry, Puducherry

May 21, 2019

I book a window seat in a flight through ccavenue the payment is successful but again they asked repayment, what is the problem to that, and web check in page also not opened

debit card payment not credited to concerned department - Comment #3438271 - Image #0

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Address: 9122 Tata New Haven, Vaderahalli Cross, Mathahalli P.O, 562162

We have requested cc avenue to change our bank account in feb 01, 2019. Later on feb 07, 2019 as per their request we have filed all the details in the form specified by them. Still no action from their side.

On may 01, 2019 we again reminded them it is very urgent and we cannot do business because of this. All the payments are still routed to our old bank account.

Still there is no response.

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F

Florencia Tyagi

from Muzaffarnagar, Uttar Pradesh

May 2, 2019

Order No. WLR[protected] dated 17.04.2019:
I received the above order but want to return the set of 4 kurtis as d quality is very bad.
Pls arrange to have d same taken back at d earliest.
I have sent u two emails but no reply to them.

FLORENCIA TYAGI

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G

Ganga parvathi

from Visakhapatnam, Andhra Pradesh

May 8, 2019

Recently I did my transection with ccavenue by using Google pay
UPI TRANSECTION ID:[protected]
Google transection id:CICAgKCKi9fSZg

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Address: 6, Sugam Path, Nabin Nagar, R G B Road, Guwahati, Assam, 781024

Sir,
I hereby inform you that, i have paid rs 1320/- through net banking of sbi on 19/04/2019. The amount is deducted from my account and transferred to ccavenue vide order no. Cdr/c04/19/19/180712 dated 19/04/2019, but, may be some network problem the process was not completed.
So, the amount is not shown in the bww smarttouch account and my transaction is not complete.
Therefore, i request you to kindly verify the matter and refund the amount.
The order summary page is attached herewith.

Thanking you.
A. Uzir
E-mail : [protected]@gmail.com

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Sheeja Pradeep

from Thiruvananthapuram, Kerala

May 21, 2019

My name is sheeja k, in my credit card i loss 9999 rupees in 14/05/2019 at 4.15 am four times through ccavenue.com. so can you please refund my amount. thank you. for more details contact my [protected]@gmail.com.

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Address: satna, 485001

Dear sir,
Mai ne 3/4/2019 ko mponline se 2540 ka transaction kiya tha. Par wo failed ho gaya aur account 2540 deduct ho gaya. Iske liye mai ne mponline me complaint bhi kiya par unka status ye tha. [ i can not recived amount 3/4/2019from your card num. 6521*8003410 if deducted your money please contact to the cc avenue payment getway or bill desk for the same enclosed the report..

Mponline transaction application number. Expp[protected]

Mponline complaint number g[protected]

Sir please help me...

Please help me...

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Apr 29, 2019

Complaint marked as Resolved

Dear sir / Madam (Please read all pages and information carefully and give time for this pages (fail transaction and Amount debit but amount not refunded “ its long time”) --Transaction Information, Refund Not Received its Very Long Time (Help me/inform me) - Payment Card Num. ( ATM) - 6521711478003410 - Email address entered while performing the transaction [email protected] - Transaction Reference Number (if available) 155432150065 - Transaction Amount 2540 - Transaction date- 3/4/2019 - Website Name www.mponline.com - C.C Avenue Ref. Num. 108550585535 if any information in complete please contact 9302030777

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V

Vinman

from Mumbai, Maharashtra

May 2, 2019

Booked BharatGas refill on 25-Apr-19. Online payment via ccavenue you gateway. Transaction I'd P1904252011022003055517
Phone pay says ccavenue has confirmed the receipt. But BharatGas portal shows payment status pending

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K

Kelly Ryan

from Mumbai, Maharashtra

May 2, 2019

I placed an order a flat from sss..amount was deducted but order failed.i received a message that payment wAs successful paid to ccvenue...when I checked into my order..it shows u have not placed an order...wheN I tried to contact customer care, it's always busy and can't GET connected to customer care.I want my money back

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I was paying for my airasia ticket checkin through ccavenue it directed me towards paytm first i used my card as payment option it failed by saying transaction error so i reinitiated the process and this time used upi... it went through successfully and the amount was deducted but after some time again the amount was deducted.. idk what to do or who to contact so I am posting here hoping for resolving this issue asap.

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Address: H.No 8-3-228/678/1009/129,near brahmamgari tem,karmika nagar, near yousufguda,hyderabad, Hyderabad, Andhra Pradesh, 500045

I have booked bharat gas and made online payment using upi (Phone pe). Amount 762/- was deducted from my account but still its showing payment status as pending on bharat gas cylinder booking site. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account as this transaction get failed. I want any conformation message or please refund my money if that is not possible

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Hello team,

I was trying to pay my broadband bill to ttn broadband service. Amount was deducted from my account but not transferred to ttn broadband. So i paid again then it was successful.

Please check below transaction details

Transaction date : 18/04/2019 21:35:11
Order number : 670813
Ccavenue reference :[protected]

Please check and let me know.
Thank you,
Kaustav

CC Avenue customer support has been notified about the posted complaint.

Apr 23, 2019

Updated by Kaustav Basu Any Update on my issue?

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A

Anitha Sandeep

from Bengaluru, Karnataka

Apr 24, 2019

I tried making payment for bharat gas, but transaction did not happen. Now how to proceed to do payment? please gv instructions.

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Address: 641601

I have made a transaction using ccavenue paymentgate to merchant site (Vk digital). Due to some technical problem, the payment was deducted in my account and the transaction was failed. I request you to refund the amount which was deducted from my account.

Utr no: ib/ccavenuef/[protected]/[protected]
Amount : rs.4000.00
Processing charges : rs.29.00

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Address: Ahmedabad, Gujarat, 382350

Dear Sir/Mam,

This is ref. to regarding fraud transaction on today afternoon 12.39 pm. I have registered complain by calling Toll Free No.[protected]. They have blocked my SBI Credit Card.

I got call from this number :[protected]Fraud Number) regarding Reward Points Verification.

Amount of Rs. 9899/- Fraud Transaction done from my SBI Card.

Please do the needful.

Regards

Jigar Pavar

CC Avenue customer support has been notified about the posted complaint.

Apr 09, 2019

Updated by Jigar Pawar Transcation Amt : 9899/-
Fraud Transcation Date : 6th April 2019, 12.42 pm.
Merchant Name : CCAVENUE COM

Apr 09, 2019

Updated by Jigar Pawar Dear Sir/Mam,

This is ref. to regarding fraud transaction on 6/4/2019 afternoon 12.42 pm. I have registered complain by calling Toll Free No.[protected]. They have blocked my SBI Credit Card.

I got call from this number :[protected]Fraud Number) regarding Reward Points Verification.

Amount of Rs. 9899/- Fraud Transaction done from my SBI Card.

Please arrange help for refundy money.

Transcation Amt : 9899/-
Fraud Transcation Date : 6th April 2019, 12.42 pm.
Merchant Name : CCAVENUE COM

Regards
Jigar Pavar
Email id : pawar.[protected]@gmail.com

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Address: RISHABH INTERNATIONAL, No. 1094 Unit No.13, GROUND FLOOR, SPA PLAZA, OTC ROAD, Bangalore, Karnataka, 560002

Dear sir/madam,

We kind requesting you to check both receipt your's and shopdealclue and match it. As per check everywhere you have sent short money rs. 10, 000/- into my original payment mode. Shopdealclue initiated full amount of rs. 1, 10, 695/- due to order cancelled by shopdealclue and you have not sent full amount in to my account. There is clearly mentioned about net payable amount rs. 1, 10, 695/- in the mail and order cancelled form but you have cheated in all this scenario. Hence! Once again requesting you to settle it urgently and close the issue as soon as possible. I hope you will check it and process for pending payment.

Please find following documents:
1. Credit card statement.
2. Your refund form
3. Shopdealclue order cancelled form.

Jul 17, 2019

Complaint marked as Resolved

We got solutions... Thanks for supported by Consumer Complaints.

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I did 4 transactions on night of december 11, 2018. But 3 of them failed to transfer money but the amount had been deducted from my account. The order number is g[protected] to greedge. And the 3 ccavenue reference numbers for failed transactions are:
1.[protected]Rs.8000)
2.[protected]Rs.8000)
3.[protected]Rs.8000)
The 4th transaction was successful. But the paid amount for other 3 transactions didn't refund into my account. How to proceed to get the refund?

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I performed a transaction in the Indigo airline mobile app while booking my flight ticket. After the process, I got a pop up message saying that the process was a failure and my ticket was not booked. However, the amount(8292rs) was deducted from my account. And I received a mail from ccavenue saying the order has been successfully placed. I also contacted Indigo airlines but they said that they did not get the money so they are helpless at their end. I would want ccavenue to respond since they mailed me saying the money was successfully transacted. Thank you.

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S

Sijdiv6604

from Kannur, Kerala

Oct 9, 2021

I’m also facing the same issue I didn’t receive the flight ticket yet

ticket wasn't booked but money deducted - Comment #3905332 - Image #0

ticket wasn't booked but money deducted - Comment #3905332 - Image #1

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S

Sijdiv6604

from Kannur, Kerala

Oct 9, 2021

performed a transaction in the Air Arabia airline mobile app while booking my flight ticket. After the process, I got a pop up message saying that the process was a failure and my ticket was not booked. However, the amount 14810 was deducted from my account. And I received a mail from ccavenue saying the order has been successfully placed. I also contacted air Arabia airlines but they said that they did not get the money so they are helpless at their end. Please solve my issue as soon as possible I want to travel urgently

ticket wasn't booked but money deducted - Comment #3905336 - Image #0

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Hi,

I had recharged my jio number with jio plan of rupees 399 therefore i had payed rs.349 after applying 50 rupees voucher using upi to [protected]@icici, but my money was deducted from my bank account, unfortunately didn't get recharged.
Please help refund or recharge. Waiting for your response with a proper solution to my complaint as soon as possible.

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Munnaprasad037

from Pinjaur, Haryana

Apr 1, 2019

Sir mera ballance cut gya hai airtel payment bank se Cash Quick wallat me add kar raha tha Ballance add nahi hua lekin ballance cut gya
Mo n. [protected]
Txn id. [protected]
30.03.2019

jio recharge not done. - Comment #3393182 - Image #0

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Address: Mohalla-Saddupur Post-Chunar. District-Mirzapur, 231304

I have booked anand india tenero hair oil on 5/3/2019 at 7.29 pm and made online payment using sbi debit card on 5/3/2019. Amount 1198/- was deducted from my account but still it showing payment status pending on anand india booking site. Payment made through ccavenue transaction reference no.[protected] and order no.[protected] and bank reference no.648671. I have neither received any payment confirmation from anandindia site nor amount refund to my account as this transaction get failed.

+1 photos

Mar 27, 2019

Complaint marked as Resolved

ANAND INDIA Phone: +91 9222338810 Email: [email protected] Address: Mira Road (E), Thane, Maharashtra - 401107

CC Avenue customer support has been notified about the posted complaint.

Mar 26, 2019

Updated by balikaran chauhan I have booked anand india tenero hair oil on 5/3/2019 at 7.29 pm and made online payment using sbi debit card on 5/3/2019. Amount 1198/- was deducted from my account but still it showing payment status pending on anand india booking site. Payment made through ccavenue transaction reference no.[protected] and order no.[protected] and bank reference no.648671. I have neither received any payment confirmation from anandindia site nor amount refund to my account as this transaction get failed.

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T

tripuran31

from Ranchi, Jharkhand

Apr 3, 2019

I paid via BHIM UCO UPI, Rs- 400.02 its approve from UPI, but still pending.

The transaction number is -

MPAY/UPI/TRTR/[protected]/[protected]

Rs- 400.02/-

CC Avenue Complaints & Reviews

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CC Avenue reviews & complaints page 25

report a fraud transaction from other bank credit card

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refund not received

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money got debited from account and hasnt reached to the sender

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amount deducted twice for one transaction

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failed transaction, account debited but not received by merchant.

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ahmedabad property tax payment made online through ccavenue web site.

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debit card payment not credited to concerned department

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the company is not responding to our request

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request for refund of money

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amount deducted (tran. not complete)

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amount deducted twice for same transaction...

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payment status

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transaction failed but amount deducted

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transaction failure but payment debited

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fraud transaction

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issue of refund amount for ccavenue reference # 108509582047

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failed transactions

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ticket wasn't booked but money deducted

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jio recharge not done.

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anand india tenero hair oil

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