Claimed

CC Avenue Complaints & Reviews

1
Last updated Apr 1, 2024
Complaints 837
Resolved
144
Unresolved
693
Quick Links
Statistics
Share
Contacts

File a complaint to CC Avenue

Having problems with CC Avenue?

File a complaint and get it resolved by CC Avenue customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
CC Avenue
Customer Service Contacts

CC Avenue Phone Numbers

Phone
+91 22 6742 5555
148
88
+91 22 2600 0816
42
22
+91 22 6692 0419
29
24

View more phone numbers

Fax
+91 22 6742 5542
+91 22 2648 0772

CC Avenue Website

CC Avenue Head Office Address

Level II, Plaza Asiad, S. V. Road, Santa Cruz (West)
Mumbai
Mumbai City District
Maharashtra
India
400054

CC Avenue reviews & complaints page 29

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
saikatprosad33
from Kolkata, West Bengal
Report
Copy

unsuccessful transaction but money debit

Address:741201

Am Saikat Prosad Roy, from Ranaghat, 19 the September I make a payment Rs 479 in Minufashion through my airtel payments net bank, transaction show unsuccessful but the money cut from my airtel account, minufashion contact with me and told me they don't get my money. My order I'd ORD[protected], when I log in Cc Avenue I saw transaction unsuccessful, but where is my money Rs 479 ?

Cc Avenue told me my money not debit from Airtel...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
Bibhutibhusan Mishra
from Rajkot, Gujarat
Report
Copy

non receipt of any details of order.

Address:Mumbai City, Maharashtra

I had made a transaction through your gateway for purchase of a zodiac shirt. Amount is. 3099/- transaction id [protected] dt. 22/09/2018 through pay tm. Pl intimate me the current status of the order. It was supposed to be delivered to ashutosh tripathy, bangalore. His delivery address is mayanata embassy business park, mahogany (F2) habbal outer ring road, rachenahalli, bangalor-560045....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
sanchita bhaladhare
from Mumbai, Maharashtra
Report
Copy

money deducted from account but confirmation not received

Hello i was doing booking for kas pathar from https://www.kas.ind.in, they have integrated ccavenue payment gateway. While doing payment i got error message at ccavenue "illegal access detected" and booking not done.

I tried 3 times but same thing happened. Total 600 rs got debited but booking not done.

Till now refund also not initiated.

8260918

[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mnjaju
from Mumbai, Maharashtra
Report
Copy

money got debited but booking not done

Address:Pune, Maharashtra, 411068

Hello I was doing booking for kas Pathar from https://www.kas.ind.in, they have integrated ccavenue payment Gateway . While doing payment i got error message at ccavenue "illegal Access detected" and booking not done.

I tried 3 times but same Thing happened. Total 1200 Rs got debited but booking not done.

Till now refund also not initiated.

Following are the Transaction Details:
CCAFI7AZR879br...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
P
Pradeep Dev
from Noida, Uttar Pradesh
Report
Copy

snapdeal transaction success but shopping site show repay

I am pradeep kumar i have snpdeal online shooping then i payment throught net banking transition is sucess but shopping site will show pay.
My balance deducated is rs 283.00
Order id [protected]
Email. [protected]@gmail.com
Refund my balance soon.
Refernce id 94539331 through union net banking.
Date 19/9/18
Counter party - avenueus india pvt limited....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bahavana Sivadi
from Bengaluru, Karnataka
Report
Copy

payment error

Address:560100
Website:streetstylestore.com

Amount has been deducted from the account but in my order status it is showing as payment error.

And got a mail as

There is a problem with your payment for Street Style Store order with the reference GVQAWYUMR. Please contact us at your earliest convenience.

We cannot ship your order until we receive your payment....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nikhil Wadekar
from Mumbai, Maharashtra
Report
Copy

failed upi transaction

I've tried making a upi payment (Reference no.[protected] to thakur publishers of rs. 690 via ccavenue and it has failed but the money was transferred to ccavenue.

I need an acknowledgment in some form from your side that this has indeed happened to revert my icici upi transaction.

This is after dropping emails to [protected]@ccavenue.com, [protected]@ccavenue.com, [protected]@ccavenue.com and getting no response whatsoever....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
jyoti ingulkar
from Mumbai, Maharashtra
Report
Copy

payment deducted but not received to bharat gas, please refund

Address:Pune, Maharashtra, 411051

I made payment of refill gas booking of Bharat Gas using
Net Banking of Cosmos Bank :

Account Number : [protected]
Account Holder Name : INGULKAR JYOTI NILESH

I (Consumer No. 17051 of Bharat gas) order refill of cylinder on 24 September 2018. During the online booking process the amount deducted from my account but the order of gas refill not received by bharat gas.

No confirmation...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bhagwati Prasad Rawat
from Pundri, Haryana
Report
Copy

tet payment

Address:Lucknow, Uttar Pradesh, 226020
Website:secure.ccavenue.com/transaction/transaction.do?command=initiateTransaction

My name is sangeeta rawat and my tet registration no - [protected] payment upbasiceduboard.gov.in 300rs by rupay card payment status is - bank server in not response and after some time 300rs deduct in my account so please return my amount 300rs kindly check this problem and infrom me that how to reslove this problem i have no other option so please check and return my payment...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
khushu Ivy
from Ajmer, Rajasthan
Report
Copy

refund not initiated

Address:Udaipur, Rajasthan, 313001
Website:Ccavenue

Informing back that still refund is not reflecting in my account and they have not credited back yet. My last complaint is not solved till now. Please look into it and let me know why they are taking lot of time to initiate my refund. I have tried to track so many time but unable to track. Can you please help me out why after 5 days as well refund is not reflecting in my account. They confirmed withing 4 or 5 days they will initiate my refund...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gurumurthy Bonavaram
from Agra, Uttar Pradesh
Report
Copy

fraud transaction through ccavenue

Address:Gurgaon, Haryana, 122002

Hello sir, my self gurumurthy. I got a call from [protected] to my number [protected] on 13 sept. 2105. The caller introduced himself as an employee of citi bank. He told me that my atm card is going to block and i have to renew it. Unfortunately as he was asking about the details of my debit card, i gave him all details. Then he asked me for "one time password code" or otp code. Unfortunately i gave him that code also. That person asked...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sarwat Fazela
from Mumbai, Maharashtra
Report
Copy

transaction declined, money debited, amount not refunded

Website:ccavenue.com

I was doing an online transaction with a website cyankart. The payment was not accepted by the merchant but my money got deducted. Now, cyankart tells me to contact cc avenue for this. Have been contacting cc avenue for the past 15 days to process the refund but they wouldn't do it. They just keep transferring the call from one department to another....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
shubhi verma
from Banda, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

jio recharge payment made but recharge not done

I have recharged my jio no. using myjio app upi mode through payment gateway ccavenues@hdfcbank on 21aug 2018 at 17:32 against reference id[protected]

Though money has been deducted from my bank account but my recharge has not been made.

I therefore request you to look into the matter

I have hereby attached screenshot of the payment made....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
S
Sachin Balan
from Mumbai, Maharashtra
Report
Copy

bharatgas upi payment pending but amount deducted

Address:Pune, Maharashtra

Hi i made a upi payment from bharatgas app
Payment was deducted from account
But was not reached to bharatgas
I had to pay cash on cylinder delivery
Please help me get the money back
Below is the sms received after amount deduction

Sachin
[protected]

Dear customer, acct xx has been debited for rs.779.50 on 16-aug-18 towards linked ccavenues@icici. Upi ref no[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sravani sandya
from Hyderabad, Telangana
Report
Copy

refund amount details

Address:Hyderabad, Andhra Pradesh, HYDERABAD

Dear ccavenue i am sravanasandhya. D i was paid to you 2738 /- as on[protected] payment was successful for you deducted from my bank account. But the products was not delivered still do i want to return back my amount so plz refund me. The confirmation code. Is[protected]. Please send the products to me or refund me. Your marchant does not respond to anyway. So please forward the payment details for the drapino team and remind them the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Katiyar@1234
from Agra, Uttar Pradesh
Report
Copy

regarding diffected fabric of trouser

Address:Meerut, Uttar Pradesh, 250001

I have purchased one trouser from bindal
Show room, abu lane, meerut up.
The fabric of the trouser is very poor. Lts colour have also fadded. The trouser is of very poor quality.
I have discussed about this diffected trouser with concerned store, but he misbehaved with me.

So i want to replace the trouser.
Sundeep katiyar
B-341, shraddha puri, phase ii kanker khera meerut up-250001
Phone...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sravani sandya
from Hyderabad, Telangana
Report
Copy

shipment not delivered

Address:Hyderabad, Andhra Pradesh, 500081
Website:www.drapino.com

This is sandhya i was order two item in the drapino products worth rs 2738 / - was paid by ccavenue they were deducted amount from my bank with the reference id[protected] and order id is pu[protected] but not conformed my orders till. And login to drapino account go to my orderds there is shown you have no orders in you cart. Please provide proper information about my payment details they provide just copy of the payment but their merchant...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dhanasree Ammu
from Perumbavoor, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

bharatgas cylinder booking payments

I have booked bharat gas lpg cylinder on 03/08/2018 7.50 pm and made online payment using sbi debit card on 08/08/2018 11.56 pm. Amount 793/- was deducted fro m my account but still it showing payment status pending on bharat gas cylinder booking site. Payment made through ccavenue transaction id p1808081156522058743329. I have neither received any payment confirmation from bharat gas site nor amount refund to my account as this transaction...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vishal chauhann
from Bengaluru, Karnataka
Report
Copy

bharat gas booking | money deducted | booking status pending/unknown

Address:560066

I applied online for booking of refill cylinder on 04/08/2018 at 5:23 pm and paid rs.791.28 through ccavenue. The payment was successful and i got sms from the bank informing that rs.791.28 had been debited from my account through card swipe at 5:23 pm.

But the same is not reflected on my account on bharat gas website. It shows order date: 08.05.18 order no, 4891022.
Booking ref no: [protected]
Status: pending.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rohitfv
from Bhusawal, Maharashtra
Report
Copy

refunding payment failure amount

On dated 13/06/2018 while making my business online payment on new point pvt. Ltd. Account from my bank of india account 750/- get debited twice but my account but money is credited to them only once. I am sending screenshot of my account statement 1st entry not get paid only second entry has been paid. Please check and refund me unpaid amount. Description:- stubp[protected]/new point pvt. Ltd. Not get paid to them....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy