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CC Avenue Complaints & Reviews

ccavenue.com

1

Updated: Apr 2, 2024

Complaints 821

Resolved

144

Unresolved

677

So far, so good. CC Avenue is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope CC Avenue will keep up the work and continue to help more customers with their concerns even better 🤝

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CC Avenue reviews & complaints page 29

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Address: Mumbai City, Maharashtra

Website: www.ccavenue.com

I Have done Payment for my domain (androidworld.in.net) from BigRock Site through UPI mode from PhonePe account. The Amount was deducted towards "[protected]@hdfcbank" but it is not forwarded towards BigRock. I have got an error page in the site. I have attached the transactions screenshots to this complaint. So, please kindly resolve this issue as soon as possible.

+3 photos

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K

knikhil484

from Delhi, Delhi

Aug 1, 2019

I have made payment through google pay and the amount is already deducted from my bank account but did not forwarded to the merchant please kindly look into this matter as soon as possible because airline have my tickets because of this reason

amount deducted but it is not forwarded to bigrock from "ccavenue@hdfcbank" - Comment #3501246 - Image #0

S

Sivadany

Feb 5, 2020

I have made a payment through phone pay and the amount is already deducted from my bank account but did not forwarded to the merchant please kindly look in to this matter as soon as possible

amount deducted but it is not forwarded to bigrock from "ccavenue@hdfcbank" - Comment #3641759 - Image #0

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Address: 741201

Am Saikat Prosad Roy, from Ranaghat, 19 the September I make a payment Rs 479 in Minufashion through my airtel payments net bank, transaction show unsuccessful but the money cut from my airtel account, minufashion contact with me and told me they don't get my money. My order I'd ORD[protected], when I log in Cc Avenue I saw transaction unsuccessful, but where is my money Rs 479 ?

Cc Avenue told me my money not debit from Airtel Payments bank card, which is false, I contact with airtel payments bank they mail me with details that my money successfully debit, but Cc Avenue told me lie.why this kind of behavior?

Please Refund my money.

+3 photos

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Oct 01, 2018

Updated by saikatprosad33 Thank you so much Cc Avenue, I totally return my Rs 479 . Thank you so much Consumer complaints.in

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E

Enso07

from Delhi, Delhi

Oct 11, 2018

I tried to pay exam fee o[censored]ptet 2018 exam fee with reg.no-[protected], and [protected] date 29 sep 2019.my transaction failed while balance deducted from my credit card.duducted amount 1000(500+500) rs.plese refund my amount as soon as possible.

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Address: Mumbai City, Maharashtra

I had made a transaction through your gateway for purchase of a zodiac shirt. Amount is. 3099/- transaction id [protected] dt. 22/09/2018 through pay tm. Pl intimate me the current status of the order. It was supposed to be delivered to ashutosh tripathy, bangalore. His delivery address is mayanata embassy business park, mahogany (F2) habbal outer ring road, rachenahalli, bangalor-560045.

CC Avenue customer support has been notified about the posted complaint.

Sep 28, 2018

Updated by Bibhutibhusan Mishra Now you have started beating around the bush. It does not rocket science to know about my complaint.

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8

8533804619

from Lucknow, Uttar Pradesh

Oct 1, 2018

Sir,
my name is Devesh kumar and i have filled the up tet form bank hdfc,
up tet registration id is [protected].

my fee has ducated from acc by debit card but not received information so i request you that plzz update my fee application soon.

non receipt of any details of order. - Comment #3225623 - Image #0

A

Abhay Singh207

from Kanpur, Uttar Pradesh

Oct 10, 2018

I recharged My phone by jio app and selected UPI in payment methods, There was a request on my phonepe to pay Rs.349 I paid it but My phone is still not recharged after 14 - 15 hours!
I Accepted the request of Rs. 350 and paid it via phonepe upi.

non receipt of any details of order. - Comment #3234872 - Image #0

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Hello i was doing booking for kas pathar from https://www.kas.ind.in, they have integrated ccavenue payment gateway. While doing payment i got error message at ccavenue "illegal access detected" and booking not done.

I tried 3 times but same thing happened. Total 600 rs got debited but booking not done.

Till now refund also not initiated.

8260918

[protected]

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Address: Pune, Maharashtra, 411068

Hello I was doing booking for kas Pathar from https://www.kas.ind.in, they have integrated ccavenue payment Gateway . While doing payment i got error message at ccavenue "illegal Access detected" and booking not done.

I tried 3 times but same Thing happened. Total 1200 Rs got debited but booking not done.

Till now refund also not initiated.

Following are the Transaction Details:
CCAFI7AZR879
CCAFI7AXR256
CCAFI7AXR798

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P

pathirankottai2002

from Chennai, Tamil Nadu

Oct 1, 2018

Dear sir,
My name is kalaivanan...01/10/2018
Booking sblt bus chennai to pattukkottai.But booking failure..amount detected 600 rs...my bank is indian bank, rajalakhmi nagar, velachery.a/c number-[protected]...please refund my amount...please please

money got debited but booking not done - Comment #3226174 - Image #0

V

vikas766

from Etawah, Uttar Pradesh

Oct 2, 2018

My registration no is [protected] o[censored]ptet 2018. I paid fee of Rs 500 on 22 sep 18. Amount deducted from account but fee is still not paid. Pls do needful

B

Bibhutibhusan Mishra

from Rajkot, Gujarat

Oct 4, 2018

I had paid Rs. 3099/- through paytm transaction no. [protected] dt. 22/09 for a zodiac shirt to be delivered to a Bangalore address. But I'm completely in dark about the said transaction from your side. I want to know the current status of the order.

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I am pradeep kumar i have snpdeal online shooping then i payment throught net banking transition is sucess but shopping site will show pay.
My balance deducated is rs 283.00
Order id [protected]
Email. [protected]@gmail.com
Refund my balance soon.
Refernce id 94539331 through union net banking.
Date 19/9/18
Counter party - avenueus india pvt limited.

CC Avenue customer support has been notified about the posted complaint.

Sep 26, 2018

Updated by Pradeep Dev transition copy

Sep 26, 2018

Updated by Pradeep Dev transition status

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Address: 560100

Website: streetstylestore.com

Amount has been deducted from the account but in my order status it is showing as payment error.

And got a mail as

There is a problem with your payment for Street Style Store order with the reference GVQAWYUMR. Please contact us at your earliest convenience.

We cannot ship your order until we receive your payment.

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I've tried making a upi payment (Reference no.[protected] to thakur publishers of rs. 690 via ccavenue and it has failed but the money was transferred to ccavenue.

I need an acknowledgment in some form from your side that this has indeed happened to revert my icici upi transaction.

This is after dropping emails to [protected]@ccavenue.com, [protected]@ccavenue.com, [protected]@ccavenue.com and getting no response whatsoever....

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Address: Pune, Maharashtra, 411051

I made payment of refill gas booking of Bharat Gas using
Net Banking of Cosmos Bank :

Account Number : [protected]
Account Holder Name : INGULKAR JYOTI NILESH

I (Consumer No. 17051 of Bharat gas) order refill of cylinder on 24 September 2018. During the online booking process the amount deducted from my account but the order of gas refill not received by bharat gas.

No confirmation of payment.

Transaction Details photo attached.

Payment deducted but not received to Bharat Gas (CCAvenue), please refund.

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Address: Lucknow, Uttar Pradesh, 226020

Website: secure.ccavenue.com/transaction/transaction.do?command=initiateTransaction

My name is sangeeta rawat and my tet registration no - [protected] payment upbasiceduboard.gov.in 300rs by rupay card payment status is - bank server in not response and after some time 300rs deduct in my account so please return my amount 300rs kindly check this problem and infrom me that how to reslove this problem i have no other option so please check and return my payment

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Address: Udaipur, Rajasthan, 313001

Website: Ccavenue

Informing back that still refund is not reflecting in my account and they have not credited back yet. My last complaint is not solved till now. Please look into it and let me know why they are taking lot of time to initiate my refund. I have tried to track so many time but unable to track. Can you please help me out why after 5 days as well refund is not reflecting in my account. They confirmed withing 4 or 5 days they will initiate my refund but still not initiated.

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Address: Gurgaon, Haryana, 122002

Hello sir, my self gurumurthy. I got a call from [protected] to my number [protected] on 13 sept. 2105. The caller introduced himself as an employee of citi bank. He told me that my atm card is going to block and i have to renew it. Unfortunately as he was asking about the details of my debit card, i gave him all details. Then he asked me for "one time password code" or otp code. Unfortunately i gave him that code also. That person asked me around 4 otp codes and i gave him all as i thought he was an employee of citi bank. After all this when i checked my balance i found that i have lost 39600/-. After that i blocked my atm card. Their transaction as follows; from ccavenue.com of 9900/- please refund my money as soon as possible

+1 photos

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Sep 13, 2018

Updated by Gurumurthy Bonavaram Hello Sir, my self Gurumurthy. I got a call from [protected] to my number [protected] on 12 sept. 2018. the caller introduced himself as an employee of citibank. He told me that my credit card rewards points are going to expire and i have to renew it. Unfortunately as he was asking about the details of my debit card, i gave him all details. Then she asked me for "one time password code" or OTP CODE. Unfortunately i gave him that code also. That person asked me around 4 OTP codes and I gave him all as I thought he was an employee of Citi bank. After all this when I checked my balance i found that i have lost 39600/- . After that i blocked my atm card. THEIR TRANSACTION Details CCAvenue.com of 9900/- please refund my money as soon as possible

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S

saikatprosad33

from Kolkata, West Bengal

Sep 21, 2018

I am Saikat Prosad Roy, i want to done a payment by Cc Avenue, My Payment deducted by bank but not receive by service provider, my order I'd isORD[protected], how can I get back my money or when the service provider get the money?

fraud transaction through ccavenue - Comment #3215228 - Image #0

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Website: ccavenue.com

I was doing an online transaction with a website cyankart. The payment was not accepted by the merchant but my money got deducted. Now, cyankart tells me to contact cc avenue for this. Have been contacting cc avenue for the past 15 days to process the refund but they wouldn't do it. They just keep transferring the call from one department to another.

+2 photos

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T

tthadheus

from Chennai, Tamil Nadu

Aug 29, 2018

I Pay Rs. 770/- to IIISLA through C C Avenue Payment gateway on 21.08.2018. But still that amount is not credited to party. That party is waiting for my payment. Regarding this i already sent a mail two times. But they have no response. So Please take nessessor action against C C Avenue
Regards
T.Thadheus
[protected]

transaction declined, money debited, amount not refunded - Comment #3195988 - Image #0

K

Karuna Balla

from Bhubaneshwar, Odisha

Sep 4, 2018

I have pay the software activation fee Rs.186/- at 2 times but software not activate. So please the action for

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I have recharged my jio no. using myjio app upi mode through payment gateway [protected]@hdfcbank on 21aug 2018 at 17:32 against reference id[protected]

Though money has been deducted from my bank account but my recharge has not been made.

I therefore request you to look into the matter

I have hereby attached screenshot of the payment made.

+1 photos

Aug 22, 2018

Complaint marked as Resolved

Its Resolved... I got my money back

CC Avenue customer support has been notified about the posted complaint.

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S

Sidharth Sandil

from Phulbani, Odisha

Sep 5, 2018

Recharged my jio number today (5th September 2018) by upi in jio app through [protected]@hdfcbank. Amount of rupees 448 was deducted from my bank account, but the recharge has not been done yet neither the amount was refunded.

Kindly please return the amount as soon as possible.

jio recharge payment made but recharge not done - Comment #3201758 - Image #0

M

[email protected]

from Hyderabad, Telangana

Sep 25, 2018

My name is M.Seshu Babu, I have paid an amount of Rs.295 from my rupay debit card on 10/09/2018.But it has not credited to my dish tv account.My card number is [protected] of andhra bank. Transaction ID is POTXN/AVENUES/5002001. Kindly look into the matter and refund the amount at the earliest. Thank you. My mobile no is:[protected]

S

Shivamjaryal

from Hajipur, Punjab

Nov 8, 2018

I have recharged my jio no. [protected] using myjio app upi mode through payment gateway [protected]@hdfcbank on 28 oct 2018 at 15:22 against transaction id [[protected]]

Though money has been deducted from my bank account but my recharge has not been made.

I therefore request you to look into the matter

I have hereby attached screenshot of the payment made

jio recharge payment made but recharge not done - Comment #3265172 - Image #0

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Address: Pune, Maharashtra

Hi i made a upi payment from bharatgas app
Payment was deducted from account
But was not reached to bharatgas
I had to pay cash on cylinder delivery
Please help me get the money back
Below is the sms received after amount deduction

Sachin
[protected]

Dear customer, acct xx has been debited for rs.779.50 on 16-aug-18 towards linked [protected]@icici. Upi ref no[protected]

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Address: Hyderabad, Andhra Pradesh, HYDERABAD

Dear ccavenue i am sravanasandhya. D i was paid to you 2738 /- as on[protected] payment was successful for you deducted from my bank account. But the products was not delivered still do i want to return back my amount so plz refund me. The confirmation code. Is[protected]. Please send the products to me or refund me. Your marchant does not respond to anyway. So please forward the payment details for the drapino team and remind them the products did not reach me still no way to contact them

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Address: Meerut, Uttar Pradesh, 250001

I have purchased one trouser from bindal
Show room, abu lane, meerut up.
The fabric of the trouser is very poor. Lts colour have also fadded. The trouser is of very poor quality.
I have discussed about this diffected trouser with concerned store, but he misbehaved with me.

So i want to replace the trouser.
Sundeep katiyar
B-341, shraddha puri, phase ii kanker khera meerut up-250001
Phone number-[protected]

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Prasanta ojha

from Delhi, Delhi

Aug 20, 2018

I have recharged through cc avenue 349 rupes for my jio recharge but . My account have not recharged. My transaction is[protected]

regarding diffected fabric of trouser - Comment #3187897 - Image #0

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Address: Hyderabad, Andhra Pradesh, 500081

Website: www.drapino.com

This is sandhya i was order two item in the drapino products worth rs 2738 / - was paid by ccavenue they were deducted amount from my bank with the reference id[protected] and order id is pu[protected] but not conformed my orders till. And login to drapino account go to my orderds there is shown you have no orders in you cart. Please provide proper information about my payment details they provide just copy of the payment but their merchant was not responded still now my orders are not conformed to me and they were not provide tracking system already i have to raise the complaints to ccavenue customer care through mail but they said simply just ask to your merchant, but merchants nnot available in their given contact details mails so please giving the refund amount to my bank. And how to refund in my account.

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Aug 14, 2018

Updated by sravani sandya Products not delivered still

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I have booked bharat gas lpg cylinder on 03/08/2018 7.50 pm and made online payment using sbi debit card on 08/08/2018 11.56 pm. Amount 793/- was deducted fro m my account but still it showing payment status pending on bharat gas cylinder booking site. Payment made through ccavenue transaction id p1808081156522058743329. I have neither received any payment confirmation from bharat gas site nor amount refund to my account as this transaction get failed.

Aug 8, 2018

Complaint marked as Resolved

I need my money bck with in hours

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Address: 560066

I applied online for booking of refill cylinder on 04/08/2018 at 5:23 pm and paid rs.791.28 through ccavenue. The payment was successful and i got sms from the bank informing that rs.791.28 had been debited from my account through card swipe at 5:23 pm.

But the same is not reflected on my account on bharat gas website. It shows order date: 08.05.18 order no, 4891022.
Booking ref no: [protected]
Status: pending.

I have received an email from ccavenue. Kindly help to clear the status of my order as soon as possible. But it does not reflect in bharat gas site.

Ccavenue ref number is:[protected]

Name of my distributor is: navodaya bharat gas, whitefield, bangalore

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