Cinepolis India Complaints & Reviews

On 21st Sept I tried to book 2 tickets for VIP Cinepolis, Seasons Mall, Pune from http://www.cinepolisindia.com. Although 432 Rs were deducted from my account but tickets were not booked. I emailed at all the email ID's ([protected]@cinepolis.com, [protected]@cinepolis.com, [protected]@cinepolis.com) Cinepolis has provided, but never received any response from Cinepolis.
It's been more than 3 weeks but the money is not refunded; can you please look into the issue?

Details:
Venue: VIP Cinepolis, Seasons Mall, Pune
emailID with which booking was made: [protected]@gmail.com
Movie: Pink, 22:40 show
Amount deducted: 432

Hi,

On 7th october, i had booked 2 tickets online for the movie "ms dhoni:the untold story" for 5.30 pm show on 8th october at cinepolis, royal meenakshi mall, bannerghatta road, bangalore through my credit card. My credit card was charged for rs. 634.36 but i did not receive any ticket booking confirmation by sms or by email and not even on the cinepolis website. Can you please help rectify this issue at the earliest and confirm my booking through ticket confirmation sms and email at the earliest? Or if booking cannot be confirmed, then kindly refund the full amount to my account.
Here is the message i received from my bank that my credit card was charged by cinepolis:
Rs.634.36 was spent on ur hdfcbank credit card ending 2082 on[protected]:19:42:53 at cinepolis87175.

I have booked the 2 movie tickets through cinepolis website for the movie show planned for 8th oct 2016, 7:00pm show.

My credit card account is debited, but i have not received any mail confirmation or sms towards the issue of tickets.

Please help resolve the issue - either send the tickets or refund my money.

[protected]@gmail.com
[protected]

I booked three tickets for movie flying jat using my debit card through paytm.
The txn was successful from sbi as well as paytm.

However on arrivng at the box office i was told that there is no booking for me. I was told that this happens sometimes and payment may not have been confirmed. Since movie was about to begin i purchased tickets using my credit card.

Its been 30 days since the incident however the excess payment made by me has not been refunded by cinepolise india pvt ltd.

Dear Sir,
I am N V S K Pranav from vijayawada I had a booking. For movie HyPER (TELUGU )
for today ( 02/10/2016 ) show time 4.55pm trough app amount as being debted from my account but the aren't confirmed.

Pl. return the amount to my account

I am going for new booking. Pl. Consider as very urgent. Pl do the needful.

Thankfully
Pranav N V S K
O [protected].

Respected sir, please open cinepolis in highway filling station village chohan near tangra nh-1, district amritsar state punjab country india and also open cinepolis in a2b fuel point village joanake near harike pattan nh-54, district tarn taran state punjab country india. A lot of traffic and customers on both the national highways. Contact person - amitdhawan-[protected]. [protected]@yahoo.com.

You people asked me to use cinepolis app, and I agreed to use it. Everything went very smooth until the payment thing. Once I make the payment, there isn't confirmation on payment, however the money is cut. Also, I don't have transaction number as well. How to track this and how will I get my money back. And the customer care number mentioned is connecting to wrong person. This bloddy very bad experience.

Audi 1. Seat I 1 n 2.
Order was not being taken for pop corn n water. On asking for option order was noted and was promised to be delivered at the seat. No one came to serve. Duty of the team was changed when i reached the counter at 6:05 pm after the show was over. This was my first visit to cinepolise lake mall. Pathetic experience. Not even sure of action.

I have been to Cinepolis, Westend mall, Aundh to watch ' Pete's dragon ' movie with my 6 years old daughter. There were many kids to watch the movie obviously as it's a children's movie. They were frequently showing trailers of 'Raaz', a horror movie during interval. This was really scary for all kids and they sat with eyes and ears closed.

Please impose some restrictions on the trailers during kids movie to avoid trailers of such movies with horror and sex scenes etc.

Thanks

I did not visit any cinepolis recently.. but i dont know how but I got a message that I redeemed my 177 points.. I did not redeem them and I want them back.. Pls contact me asap. And I have my card with me. How is it possible that someone else redeemed my card. I want those 177 points back in my card. For my card no. And all such detail please contact me I will give you details.. This is not right. AND I Got email that short complaints are ignored by the company. This is not right.. It is your responsibility to solve every problem of your customer

The issue is I booked three tickets on 21 Aug 16. The movie was Pete's Dragon, Cinepolis Ahmedabad 1905 show. The amount was 801 INR. The transaction was successful on the cinepolis app and the amount was deducted but no booking reference number was generated. As per SBI card the transaction is successful. I m attaching 2 snapshots alongwith. one is from the sbi website and other is the sms confirmation of the transaction. please look into the matter and initiate refund as soon as possible.

I tried booking tickets twice on sunday (4th Sep) through cinepolis (Hyderabad) www.cinepolisindia.com . Tickets were not confirmed & money(Rs. 357.26 & Rs.357.26 ) was deducted from my Paytm account twice in both the attempts.
Could you please check & refund.Total = Rs.714?.

I have checjed with Paytm, The transaction was successful from their side. Could you please check & refund the money back to my Paytm account.

We have booked cinema ticket movie Janatha garage telugu for 12 sep 2016 4: 10pm seat l18, 17, 16 show at Cinepolis eta mall Binnypet Bangalore, mall was closed because of kaveri bandh we were not informed during ticket booking requesting you to refund the cash or in ticket form, we had contacted Paytmorder id -[protected] but not happy with their response, i hope you will kindly look into this matter and do the justice required, COST OF THREE TICKETS rs 801.72 kindly refund the cash as we just lost the cash requesting you to kindly refund
My email id: [protected]@gmail.com
Kindly do the needy
Expecting prompt response

Today I tried to book tickets through Cinepolis App for tickets of Bar Bar Dekho at Cinepolis Acropolis Mall, Kolkata for 6.10 pm show, 11.09.2016, Sunday. 2 tickets were ought to be booked at total cost of Rs. 574.36 . I booked seat nos. M-4 and M-5. My HDFC Bank credit card endin 6351 was debited twice...once at 21:14:17 at CINEPOLIS 87175 and again at 21:39:13 at CINEPOLIS 87175. But both the times booking was failed . My request is to send me booking confirmation of M-4 and M-5 of 6:10 show of Bar Bar Dekho on 11.09.2016 against one payment and refund one payment. Or, if you are unable to book my tickets, refund the entire amount at the earliest.

Cinema = cinepolis: westend mall sumashilp, aundh
Origin = web
Phone number = [protected]

Description = i have made a purchase of 10 tickets worth 1872 from your site via hdfc internet banking on 11 aug'16 for rustom movie. I did payment using paytm gateway, the tickets were not booked as the transaction failed due to problem with your site because it hanged there. I have checked with the hdfc bank and paytm guys through which i processed my payment they are saying that money has been credited to cinepolis india.

Can you please look into the issue and revert back as soon as possible because it has been almost a month and i have recieved the refund till now.

Below are the details for the payment made by paytm;

Paid for ordercinepolis india private l order #11332paytm cash txn id [protected]-08-11 04:57:06 pm

I have also attached the screenshot if required.

Please reply back as soon as possible.

Sir,
I had booked 7 tickets for ann maria kalippilaanu movie for 07:15 pm show at cinepolis kochi for[protected] show through online sbi paying rs.1191.26/-.. Money got transferred to your account. But tickets were not issued.

Transaction ref :[protected]ig0clulbg2

I waited for almost a month now..
Refund not returned to my account.

Cinema = Cinepolis Royal Meenakshi Mall Bengaluru
Origin = WEB
Phone number = [protected]
Description = I have made a purchase of 3 tickets from your site via HDFC Internet Banking on 4 SEP.

After payment, i did not get any tickets generated as it was showing
processing for a long time/hang status. Pls refund the amount at the earliest
04 Sep[protected]CCACINEPOLISINDIACOM[protected]
04 Sep 2016 685.89
Pls refund my amount soonest. thanks

Rohini Thursday 9pm Flying Jaat dekhne per Office bag deposit Kenya. After movie Minto wait out side wait Karen ke bad Cinepolis Staff Anuj aya Humne kha 1staff ko yha pehle hi hona chahiye tha.
Then Anuj said with attitude ke aaj ke bad movie dekhne Ana to Bag mat lana.
Now I want to know all Cinepolis multiplex staff why doing Namaste - Namaste.
When Anuj type staff don't know about Hospitality and How to talk with customer.
I also discuss with Manager Mr. Rishab.
Cinepolis is a biggest Brand in Cinema keep maintain it.
And I request to you Please never do any your staff with any customer and Teach you staff about Hospitality and How to talk with customer.
Sirf Namaste ki Formalitys se Sab kuchh nhi hoga.

Reply me on: rht. [protected]@yahoo. In

Dear sir/mam
On 31st august, i booked 4 premium tickets on cinepolis app worth 160rs each with convenience charges coming to a total of 708rs for the movie mechanic resurrection for 1st september 2 p. M show at cinepolis alpha one, vastrapur, ahmadabad. Money from my debit card has been debited and the ticket page was going on loading in the app and at last said the page has expired and consequently no tickets have been sent to me. But i have been left clueless as of now as what to do. As a proof i'm attaching the message that i received from my bank as soon as my money got deducted. Please look into the matter and reimburse me immediately.
Please find below the message that had been sent to me from my bank.

Thank you for using your sbi debit card 519xx8341 for a purchase worth rs708 on pos [protected] at ticketing_ccavenues_co txn#[protected].

I am raising a complaint against cinepolis. the details have been mentioned as below:
Complain against rewards points not getting updated after signing in to cinepolis portal.
I have done bookings for which I havent received rewards points:

Bookings as follows:
Booking no[protected] April 2016
Booking no 694934- 5 May
Booking no[protected] Aug
Also i ha got a call post the complaint but still it is been a week after that the complain stands unresolved.

Regards,
Sheetal