Cinepolis India Complaints & Reviews

Address: Ernakulam, Kerala, 682016

Website: www.cinepolisindia.com

Sir,
I had booked 7 tickets for ann maria kalippilaanu movie for 07:15 pm show at cinepolis kochi for[protected] show through online sbi paying rs.1191.26/-.. Money got transferred to your account. But tickets were not issued.

Transaction ref :[protected]ig0clulbg2

I waited for almost a month now..
Refund not returned to my account.

+1 photos

Cinepolis India customer support has been notified about the posted complaint.

Sep 05, 2016

Updated by krsunilnair not received money int my account

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krsunilnair

from Delhi, Delhi

Sep 23, 2016

I still did not get the money...It is 55 days

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Address: 560083

Website: www.cinepolisindia.com

Cinema = Cinepolis Royal Meenakshi Mall Bengaluru
Origin = WEB
Phone number = [protected]
Description = I have made a purchase of 3 tickets from your site via HDFC Internet Banking on 4 SEP.

After payment, i did not get any tickets generated as it was showing
processing for a long time/hang status. Pls refund the amount at the earliest
04 Sep[protected]CCACINEPOLISINDIACOM[protected]
04 Sep 2016 685.89
Pls refund my amount soonest. thanks

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Srishtiharsh

from Delhi, Delhi

Sep 5, 2016

Highly curropt staff. I forgot my purse and after coming back within 2 mins it was lost. Bad people curropt people. A highly non recommend place. And the worst part was management was pathetic. I wish it will shut down soon. Good work guys

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Address: New Delhi, Delhi, 110085

Rohini Thursday 9pm Flying Jaat dekhne per Office bag deposit Kenya. After movie Minto wait out side wait Karen ke bad Cinepolis Staff Anuj aya Humne kha 1staff ko yha pehle hi hona chahiye tha.
Then Anuj said with attitude ke aaj ke bad movie dekhne Ana to Bag mat lana.
Now I want to know all Cinepolis multiplex staff why doing Namaste - Namaste.
When Anuj type staff don't know about Hospitality and How to talk with customer.
I also discuss with Manager Mr. Rishab.
Cinepolis is a biggest Brand in Cinema keep maintain it.
And I request to you Please never do any your staff with any customer and Teach you staff about Hospitality and How to talk with customer.
Sirf Namaste ki Formalitys se Sab kuchh nhi hoga.

Reply me on: rht. [protected]@yahoo. In

Cinepolis India customer support has been notified about the posted complaint.

Sep 05, 2016

Updated by AkhilRajesh Dear Sir/Man

I am still waiting of your response and reply.
Please tell me how many days you will take for any action or reply.

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Address: Ahmedabad, Gujarat, 380054

Website: www.cinepolisindia.com

Dear sir/mam
On 31st august, i booked 4 premium tickets on cinepolis app worth 160rs each with convenience charges coming to a total of 708rs for the movie mechanic resurrection for 1st september 2 p. M show at cinepolis alpha one, vastrapur, ahmadabad. Money from my debit card has been debited and the ticket page was going on loading in the app and at last said the page has expired and consequently no tickets have been sent to me. But i have been left clueless as of now as what to do. As a proof i'm attaching the message that i received from my bank as soon as my money got deducted. Please look into the matter and reimburse me immediately.
Please find below the message that had been sent to me from my bank.

Thank you for using your sbi debit card 519xx8341 for a purchase worth rs708 on pos [protected] at ticketing_ccavenues_co txn#[protected].

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Address: Thane, Maharashtra, 400605

Website: Cinepolis

I am raising a complaint against cinepolis. the details have been mentioned as below:
Complain against rewards points not getting updated after signing in to cinepolis portal.
I have done bookings for which I havent received rewards points:

Bookings as follows:
Booking no[protected] April 2016
Booking no 694934- 5 May
Booking no[protected] Aug
Also i ha got a call post the complaint but still it is been a week after that the complain stands unresolved.

Regards,
Sheetal

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H@b

from Mumbai, Maharashtra

Aug 30, 2016

I had tried booking tickets online 5 minths back for Tamasha Viviana VIP cinepolis . Money got devited but I was not Able to book ticket . I checked my bank statement today and I didn't get my refund yet !

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Address: Bangalore, Karnataka, 560076

Website: www.cinepolisindia.com/now-playing/bangalore/cinepolis-royal-meenakshi-mall-bengaluru

Dear Sir/Madam,

I booked a movie ticket through cinepolisindia website and payed the money through Paytm, the amount got debited from my account and paid to Cinepolise account but I haven't got the ticket booked.

Regrading the same I have communicated to a person called Keshav(Mobile no - [protected]) in Cinepolis Royal Meenakshi Mall Bangalore and got the assistance.

could you please help me in getting refund from Cinepolise.

Bad Transaction Complaint Progress form that I have mailed to Cinepolis([protected]@cinepolis.com) is as attached, I has almost all the required information.

+1 photos

Aug 30, 2016

Complaint marked as Resolved

Thanks a lot for the action.the company have given me a alternate ticket for couple of shows. I would like to withdrawal the complaint.

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Prithivi Raj66

from Gurgaon, Haryana

Aug 30, 2016

Booked some tickets a month ago, don't receive the ticket but the cash was debited.. They were telling the amount will be credited in three weeks, nothing so far.. Mostly they are stealing money like this everyday... What is this? Openly stealing money like this?!

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Address: 800013

Website: www.cinepolisindia.com

We tried to book a ticket for movie "rustom" on 11th august for a show of 12th august at cinepolis cinema at p&m mall at patna.

Details below :

Paid for ordercinepolis india private l
Order #11444 paytm
Cash txn id [protected]
Date :[protected]:47:46 pm
Amount : rs 1, 335.9
Name of vendor : cinepolis cinema at p&m mall at patna

The amount has been successfully paid but tickets not issued.

We tried to contact cinepolis patna next day but they refused to have any such payment or transaction.

We contacted paytm - as per paytm (ticket #[protected] the money has been successfully paid to cinepolis india.

Please resolve the issue to refund me my payment as i have not received the service from the vendor.

Let me know if further info wud be needed from my side.

Thanks - sonya sisodia.

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Z

zealkarthick

Aug 24, 2016

I too got Cheated in the same process...in Cinepolis bangalore

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Address: 641004

Water bottle in fun cinemas Coimbatore costs Rs. 50. Unbelievable.. This should be stopped. Let some sincere government official take action against this ridiculous pricing. Not only in this Cinemas, all over India this is an issue. I request government to immediately take action against this Cinemas which will be a lesson for others.

I don't understand why there are rules and regulations in India. MRP means Maximum Retail...

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Hi,

I tried booking tickets from your online portal for http://cinepolisindia.com/

For cinepolis viviana mall thane for the movie jungle book, but both the attempts were unsuccessful and my net baking account was debited, can you please check and revert the transactions so that i can get a refund of rs 3737.44.

Transaction details are as given below.

Regards
Jatinder

You have made an online payment of inr 1868.72 with transaction id [protected] towards payee c. C. Avenues from your account xxxxxxxx1656 on apr, 12, 2016at 17:37

You have made an online payment of inr 1868.72 with transaction id [protected] towards payee c. C. Avenues from your account xxxxxxxx1656 on apr, 12, 2016at 17:39

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Address: Jaipur, Rajasthan, 302018

Show was scheduled at 15:55 started at 16:05 and ended at 19-10 hours (Film was of 150 minutes) — 40 minutes ads/promo and then started movie when people shouted and once the shows over without cleaning next show started

Date 15/8/16 jaipur audi 2

These are serious lapses on the part of showing movie in theatre and violation of central as well as state law

We urge cinepolis to explain in detail failing which we will take suitable action as a consumer as well as other modes as applicable

We tried to reach to your manager sher singh jadon but he did not pick up call on his mobile no [protected]

Hope good sense will prevail and you will explain the situation as not to go further in this matter

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Address: Bangalore, Karnataka, 560045

Website: www.cinepolisindia.com

I had booked a ticket for jason bourne 7.30 pm show on 6 of august 2016, the amount was debited from my account, but the ticket was declined until today i haven't got my refund

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Address: Hyderabad, Andhra Pradesh, 500085

Website: www.cinepolisindia.com

Dear team,

Please note, i tried booking for three tickets through cinepolis.com for babu bangaram show on 15th august 2016 sunday at manjeera mall, hyderabad. The money has been paid through credit card, but on confirmation page attached screen appeared. I havent received any ticket confirmation mail or message till now. Please find the below appended transaction details:

Name:rahul
Email - [protected]@gmail.com
Amount - inr :535.89
Show timing - 1:30pm
Show date - 15th august 2016
Movie - babu bangaram (Telugu)

Request you please look into the matter and revert on immediate basis

+1 photos

Cinepolis India customer support has been notified about the posted complaint.

Aug 15, 2016

Updated by Rahulvarma Kothapalli I tried to book the tickets twice so total amount -inr 535.89*2=1071.78

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Address: 560005

Website: cinepolisindia.com

I booked a ticket for a movie today at 1:10 pm in cinepolis, Orion mall, Bangalore. After the payment was made, I did not receive a confirmation email or an sms to my mobile number. But my credit card has been charged. Kindly let me know if the booking has been confirmed or not. If not kindly help in the refund process.

Mobile: [protected]
email:p.sanjay.[protected]@gmail.com

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Address: Thane, Maharashtra, 400607

Website: cinepolis.com

Dear Sir

PayTm Transaction ID : [protected] on 12th Aug '16 at 07.50 am
Cinepolis Company Pvt Ltd Order # 11478
Amount deducted for three tickets :- Rs 2001.54
3 Tickets booked for the show on 13th Aug '16 at 19.15 pm in Cinepolis VIP in Viviana Mall in Thane

Ticket money ( Rs 2001.54 ) deducted but tickets are not issued

Regards / Sarathy Jagadish
Mobile no : [protected]
E.Mail Id : [protected]@hotmail.com

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Address: 226010

Website: Cinepolis.co.in

Myself sandhya singh, from Lucknow, Today I am watching movie RUSTOM at 10:00 Pm in audi -2, our seat no is M-1, M-2, in gold launch. The staff named REHMAN came and ask for order, I ordered two small coke (130 Rs each) and one nachos(180rs) BT he didn't returned money n said that coke is 150 Rs each and nachos is 200 Rs. When we are checked out then we complaint to manager but he didn't supported. And he takes favour of their staff, its not the matter of money, the main issue is honesty, their manager to staff all are mixed and cheated public.
I request you please check out my problem and take it very seriously, for any enquiry please call me [protected], I am highly oblidged you,
Thanking you,
Mrs sandhya singh
Lucknow cinepolis Mall

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Address: Ernakulam, Kerala

It was a bad experence today at centre squre mall cinepolis. I was a regular customsr of cinepolis but today i was very sad with ur sefvice and product. I always have caremal popcorns but it was out of stock so i order for cheese one but it was very less cheese. And after i found that u dnt have cheese popcorn too. It was very bad that u are not take care o[censored]r quality...

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Address: Thane, Maharashtra, 400601

Website: www.cinepolisindia.com

My Club Cinepolis member ship card no is [protected] nd my name Jayesh Sadhu my email id [protected]@gmail.com my register number [protected].
Im shocked i just seen now text msg 297.18 points redeemed without used Club Cinepolis membership card. Withot watching any movie show and etc.

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Y

Yentipalli

from Hyderabad, Telangana

Jul 22, 2017

I tried several times to redeem. I am unable to redeem my club cinepolis points to book tickets for the movie. Can u please tell me how to redeem.

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Cinepolis India Customer Care's response, Jul 24, 2017

Verified Support

Dear Customer (Yentipalli),

Sorry for the inconvenience. Kindly share your concern at [email protected] so that our team can assist you.

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, Aug 3, 2017

Verified Support

Dear Customer (Yentipalli),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

Y

Yentipalli

from Hyderabad, Telangana

Jul 22, 2017

I tried several times to redeem. I am unable to redeem my club cinepolis points to book tickets for the movie. Can u please tell me how to redeem.

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T

Tharuniabhi

from Visakhapatnam, Andhra Pradesh

Mar 19, 2018

I am unable to redeem my club cine polis points. Can u please tell how to redeem my points

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Cinepolis India Customer Care's response, Mar 21, 2018

Verified Support

Dear Customer (Tharuniabhi),

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [email protected] with your ticket number (22444) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, Mar 29, 2018

Verified Support

Dear Customer (Tharuniabhi),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

N

nitinvars

from New Delhi, Delhi

Mar 26, 2018

I tried several times to redeem and the link is not opening.I am unable to redeem my club cinepolis points to book tickets for the movie. Can u please tell me how to redeem.

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Cinepolis India Customer Care's response, Mar 27, 2018

Verified Support

Dear Nitin (nitinvars),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number (23114) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, Apr 5, 2018

Verified Support

Dear Nitin (nitinvars),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

B

bhang

from Ahmedabad, Gujarat

Mar 29, 2018

I am unable to redeem my club cinepolis points. I have tried several times. Please respond asap as the points expire on March 31, 2018.

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Cinepolis India Customer Care's response, Mar 30, 2018

Verified Support

Dear Customer (bhang),

Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.

Website: http://www.cinepolisindia.com/

A

a4yogi

from Bengaluru, Karnataka

Mar 31, 2018

Dear Team,

From last two days i am trying to redeem my points but i couldn't.

Can you please help me ?

I am getting error message Failed to purchase order if i am choosing Club Cinepolis option ?

Other then this option all are working means i am able to purchase tickets.

Best Regards,
Yogesh Acharya

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Cinepolis India Customer Care's response, Mar 31, 2018

Verified Support

Dear Customer (a4yogi),

Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.

Website: http://www.cinepolisindia.com/

Regards
Team Cinépolis

S

Subbu Singam

from Hyderabad, Telangana

Jul 24, 2018

I am unable to use my points while booking the tickets via cinepolis app and it is showing not valid points. But in club cinepolis microsite it is showing as 253 points in my account.

How to Redeemed to my Cinepolis membership card points without using card - Comment #3166031 - Image #0

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DishTV Customer Care's response, Jul 26, 2018

Dear Subbu Singam,

Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.

Website: http://www.cinepolisindia.com/

Regards,
Team Cinepolis

Cinepolis India Customer Care's response, Jul 26, 2018

Verified Support

Dear Subbu Singam,

Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.

Website: http://www.cinepolisindia.com/

Regards,
Team Cinepolis

V

Vidyam Chaitanya

from Pune, Maharashtra

Aug 11, 2018

All the issues are same that no one able to redeem the points but still giving the same BS reply, process of booking the ticket by using points.

But the issue is its showing error when using the payment option as Cinepolis club points & all other options are working good.

Just replying something to close the ticket.Idiotic & stupid customer support.

Please don't try for this option, you will never get the tickets. Go with other service providers for booking tickets.

Idiotic thing is BMS not showing the cinepolis club points option itself, but these worst people saying it can be redeemed on BMS.

Reply

Cinepolis India Customer Care's response, Aug 13, 2018

Verified Support

Dear Vidyam Chaitanya,

Thanks for writing to us. Could you please confirm if you've used your registered Club Cinépolis contact number while booking the tickets so that we can assist you accordingly?

Regards,
Team Cinepolis

S

Shankar Mane

from Satara, Maharashtra

Aug 14, 2018

Unable to redeem club cinepolis points. Contact number [protected].
Email id: hi.[protected]@gmail.com

Plz confirm on priority as I need to book movie tickets.

Find the images given for your reference.

How to Redeemed to my Cinepolis membership card points without using card - Comment #3184214 - Image #0

How to Redeemed to my Cinepolis membership card points without using card - Comment #3184214 - Image #1

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Cinepolis India Customer Care's response, Aug 16, 2018

Verified Support

Dear Shankar Mane,

Thanks for reaching out to us. Please note that you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price.

Regards,
Team Cinépolis

A

Arshiya Hai

from Hyderabad, Telangana

Sep 5, 2018

Unable to redeem club cinepolis points ..every time it says payment failed
Email I'd [protected]@gmail.com

Reply

A

Arshiya Hai

from Hyderabad, Telangana

Sep 5, 2018

Unable to redeem club cinepolis points .. Everytime it says payment failed .

Email I'd [protected]@gmail.com

Plss respond

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Cinepolis India Customer Care's response, Sep 7, 2018

Verified Support

Dear Arshiya,

Thanks for writing to us. Could you please confirm if you are redeeming the Club Cinépolis points partially? Please do share the screenshot of the error with us as well.

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Sep 16, 2018

Verified Support

Dear Arshiya,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

P

[email protected]

from Pune, Maharashtra

Feb 8, 2019

HI Team,

I am not able to redeem points neither at website nor app, could you please help me out here.

my mobile no. is [protected].

Thank you in advance..

Reply

Cinepolis India Customer Care's response, Feb 9, 2019

Verified Support

Dear Pankaj,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

M

Mojahida Musroor

from Mumbai, Maharashtra

Mar 30, 2019

I am unable to redeem my cinepolis points. please do reply on priority basis, as i need to book tickets.
[protected]@gmail.com

Reply

Cinepolis India Customer Care's response, Mar 31, 2019

Verified Support

Dear Mojahida,

Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.

Website: http://www.cinepolisindia.com/

Regards,
Team Cinépolis

A

Ahalu

Sep 4, 2019

Hi Team,
Still I am not able to redeem my cinepolis points.
After selecting movie seats and all on cinepolis site itself. I am selecting payment option of club cinepolis option. But on click of next it is never proceeding to next page. It remains into same page with message please check it details.
Can I get some Help on this.
Thanks,
Shalini

How to Redeemed to my Cinepolis membership card points without using card - Comment #3527493 - Image #0

Reply

Cinepolis India Customer Care's response, Sep 9, 2019

Verified Support

Dear Shalini,

Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number ( 85005 ) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Sep 17, 2019

Verified Support

Dear Shalini,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: Gurgaon, Haryana, 122003

Website: www.cinepolisindia.com

Hi
I have installed cinepolis app and tried booking tickets for 31st july 1 pm show at unity one rohini delhi on 30th july 9 pm
The payment has been debited from my mobile wallet (free charge) but there are no tickets issued
Tried contacting through mail, twitter and even called on the support phone but no response yet

Please initiate the refund at the earliest
Puneet arora
[protected]@gmail....

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Address: Vadodara, Gujarat, 390007

The behaviour of your appointed person madhav chauhan at vadodara cinepolis is way too of the track. Each and every person has right to choose their seats. But the person mentioned above is just disrespecting our choice and inappropriately creating problems for him and for us. I am waiting for your positive reply. I also have a video regarding it...

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Address: 520004

Dear team,

Please note, i tried booking for two tickets through cinepolis.com for kabali show at 22th july 2016 at cinepolis pvpv square mall, vijayawada The money has been paid through paytm wallet, but on confirmation received any ticket confirmation mail or message till now. Please find the below appended transaction details:
Description = Paid for OrderCinepolis India Private L Order #6289Paytm Cash Txn ID
[protected]-07-21 04:45:09 PM
Name - kanthi
Email - [protected]@gmail.com
Paytm transaction no - order #6289
Amount - inr 307.26
Show timing - 9.00am
Show date - 22th july 2016

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Cinepolis India Complaints & Reviews

File a complaint to Cinepolis India

Cinepolis India reviews & complaints page 57

Cinema tickets not received after online payment

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Refund of ticket amount

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Miss Behav by Cinepolis staff

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Money debited from account but tickets not booked

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Rewards Points

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Looting my money for non booking ticket.

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Money debited thru paytm - service not received

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Water Bottle cost - Rs. 50?

Ticket booking on portal

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40 minutes advertisement during interval at jaipur audi 2

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Ticket not received, but amount debited

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Cinepolis india tickets have not been booked but the money has been deducted

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Booked a ticket at 1:10 today, didn't receive a confirmation, Credit card debited

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Ticket not issued but ticket money deducted

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Cheated by staff during watching movie

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Product, service

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How to Redeemed to my Cinepolis membership card points without using card

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Tickets not issued but payment done

Inappropriate behaviour of madhav chauhan

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Payment received but tickets are not conformed

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