Cinepolis India Complaints & Reviews

I satyavan bhardwas try to book ticket on july 1 2016 but two times rupees deducted from my sbi netbanking through transaction ids[protected]ig0cgnmtd2 and[protected]ig0cgnjyd7 on your site cinepolis through mobile and both time rs 1068.72 be deducted so my total amount rs 2137.44 be deducted and ticket be not confirmed so please refund my amount very soon my mobile no is [protected]...

Cinepolis lucknow employees misconducted with the ladies and disturbed all the customers in the middle of the movie. all the chaos was just because they booked 2 different groups of 4 people the same seats, and when questions upon, they made us the group with 3 ladies and 1 man leave the theatre in the middle of movie shouting and misbehaving with the ladies. after knowing the mistake of their ticket-counter employee, they refunded the amount...

Dear Sir/Madam,

I accidentally booked 4 tickets for the Sultan movie on 6th July instead of 9th July.
The Booking ID: WXRDPTS. Seats: EXECUTIVE.
The transaction amount was: Rs.1811.04

When I contacted the Cinepolis Customer care, they said they do not give refunds. Tickets once sold is considered as sold.

I request you refund the money.

Hoping to hear from you soon....

Respected Team,

This is to inform you regarding Kinley packaged drinking water, the normal price of the bottle is Rs. 20 in kolkata for a litre. But in the Acropolis mall(Cinepolis) they are charging Rs. 50 for a litre of drinking water. I came across a fact that consumer forum has asked the theatres to charge on the MRP. But in this case they have printed the MRP. at 150% more than regular price, which is abnormally priced...

Food products 1. Bill cash memo of purchase : t/n: 529255, user no 1028 2. Date of purchase : 25.06.2016 3. Name of product/brand name : unpacked food & beverages 4. Name & address of seller: cinepolis fun cinemas, mittal mall, bhatinda, punjab 151001. I would like to submit that the below mentioned taxpayer is engaged in vat violations by unauthorised collection of excess vat from the consumers @ 30.25% instead of 14.30% as mandated by punjab...

We booked for two movie tickets through Cinepolis Mobile app on 9th of June 2016 for Conjuring 2 in Fun Republic Mall, Coimbatore( Screen 3, 4.30pm show and seat numbers B8 & B9). We tried making payment three times of Rs. 274.36 each and each time it got declined. Every time the app will abruptly shutdown as it is designed for the same. After repeated attempts of contacting them, we couldn't talk to a human. No one is there to pick up calls...

I have booked tickets using cinepolis app for the movie conjuring 2 on 22nd june 2016, 10:15 show for cinepolis kochi. Transaction number is: cinepolis87175. My name basil joseph, contact number: [protected]. My email i'd: [protected]@gmail.com.

I have booked using cinepolis app. The app got stuck after payment and my money debited from credit card. No tickets generated.

No idea what to do. Please help....

This is to inform you that I tried to purchase an online movie ticket for "Captain America Civil War" dated 7/5/2016. I was using the Cinepolis App and after the online payment the App malfunctioned and I didn't receive any notification or email confirming my purchase. The next day when I tried to claim my ticket at the booking counter, they said there was no purchase history linked to my name or mobile number. I had to buy the tickets again...

I had purchased tickets for Houseful 3 on 05.06.2016 through Paytm wallet for the show of 3:50 pm at cinepolis, PNM patna. But somehow the payment got failed and an amount of rs. 534.36 got deducted from my Paytm wallet. I have mailed them numerous times but they turn a deaf year and the amount has not been refunded till date. Transaction reference no. is [protected].please refund my money as soon as possible.my email id is [protected]@yahoo....

On May 6th 2016 I tried booking three tickets at www.cinepolisindia.com. I had made a credit card transaction for movie .However, no tickets were issued to me and 2 times i tried to book for the same seats & 2 times Rs.411 deducted.Total 822 deducted.
very worst service. 7 days happen no response also.they didn't refund money also. I wrote a mail to [protected]@cinepolis.com . But no response received till now. No customer care Number...

This has happened many many many times with me so I finally decided to write about it.
The tickets of the 1st VIP/Recliner Row are reserved and not sold out to anyone? I purchased the second row ticket once and I asked if nobody was sitting on the top I would sit. I was told not to.
I think this is not right as you are holding out tickets and not selling them online and are giving bad and stupid reasons for not selling them....

Dear customer care,

As one of your valuable stakeholder i would like fo share one of my bad experience with you all. Today i went to watch 12.35 show of thai jase movie (Audi-3, r18, r19) in surat. Belive me i never come across such kind of low cooling issue with cinepolis brand. When i complaint to executive & she mentioned there is only 1 ahu is working & its blowing air to center sitted audience who paid rs.100 & rs.120....

We refer to the above subject and complaint for the sound and interruption occurred during the movie show for Sarabjeet movie booked in Cinepolis cross river mall.We got hugeninterruption which started from 11:25 am and yet we are having the same problem.All the movie watchers are waiting and there is no one to attend the service.We have paid and not. Getting the service from Cinepolis Cross river mall, Shahdara, Delhi.Please take a complaint.My...

Hi,

Transaction was made twice but the ticket was booked only once. The total sum of Rs.1317.8 is not still refunded to my account. Transaction was made on 5/5/2016 13:53:57 id:87198 from SCB.

Need a quick refund its almost a month from time the transaction was made. I'm a very old & loyal customer of cinepolis and would expect that you'll do the needful asap....

I had purchased tickets for kapoor and sons on 20.3.2016 through netbanking for the show of 3:10 pm at cinepolis, db city mall, bhopal. But somehow the payment got failed and an amount of rs. 346.36 got deducted from my sbi a/c. I have mailed them numerous times but they turn a deaf year and the amount has not been refunded till date. Transaction reference no.-ig0brjwcx3....

Hi team,
I have tried to book the ticket for 07:20 pm show for movie the jungle book, in fun-mall coimbatore on 26-apr. While trying to do the payment, the amount (Rs.334) have been debited from my bank account, but the ticket have not been booked and i didn't get any message in e-mail.
Please verify and refund the amount (Rs.334) to my amount.
I have drafted 2 email reg this but i didn't get any response on this.br...

Hello sir... Ramandeep here... Mobile no. [protected]
Today sir i am having one conplaint again...
Now i order sandwich.. With mayonise and salsa sauce.. Sir i speacially order and ask the person who is taking money from me for ny order that i neeed sandwich with mayonise. He said dont worry sir.. I said him dont forget plzzz. He said its k sir dont worry.. U go 2 ur seat i will deleiver u the order.. Sir after 20 to 25 minutes...

Final-recipient: rfc822;[protected]@cinepolis.com
Action: failed
Status: 5.1.1
Diagnostic-code: smtp;550 5.1.1 resolver. Adr. Recipnotfound; not found


— forwarded message —
From: mohamed ghouse
To:
Cc:
Date: sat, 21 may 2016 11:29:45 +0530
Subject: ticket refund
Dear sir
On 12th 4.00pm show we booked for the ticket cinipolis cochin centre square...

I booked movie ticket online for royal meenakshimall - jungle book - 5 pm show for 21st may 2016 on 20th may 2016.

Booked 3 seats for the amount rs 1041.54 and the transaction ref no is[protected]. Money deducted from my icici bank a/c but ticket was not booked and the page says network error.

I tried contacting cinepolis over phone mail, there is no response.
Pls. Help to refund my amount rs 1041.54...

I had purchased tickets through internet banking for the movie kapoor and sons on 20.3.2016 at cinepolis, db city mall, bhopal. The amount of rs. 346 for two persons got debited from my a/c. The tickets were not issued by the cinepolis authorities. I again made the transaction and got the tickets. Even after lots of email, my amount of rs. 346 has not been refunded by cinepolis, bhopal. Even they dont have courtesy to reply to my mails. Please...