Cinepolis India Complaints & Reviews

Hi,
i did transaction from cinepolisindia site for 2 tickets on 13 jan 2017 for the movie xxx return of xander cage, for which when doing online transaction in cinepolisindia site my money is be deducted from my bank account but cinepolis gave me information that your transaction has failed .i attached transaction reference number for that transaction which is provide by my bank, please find the attached image for transaction reference, please refund my money

I have tried booking the tickets, But money has been deducted, ticket not been issued. Done several followup, but no body responding or haven recived money yet. One of the irresponsible/worst company seen in Bangalore.
My Transaction details are mentioned below.
CUSTOMER NAME:Neelakantha Hegde
MOVIE NAME:Sundaranga Jana
BOOKING DATE:24-Dec-2016
SHOW DATE & TIME:9:45 & 24-Dec-2016
NO OF TICKETS:3
AMOUNT PAID: 651.54
CARD NO:**************3772
TRANSACTION REFERENCE NO:attached screenshot
NAME ON CARD:Neelakantha Hegde
PHONE NO:[protected]
WEBSITE:http://www.cinepolisindia.com/
EMAIL ID:janani.[protected]@gmail.com

Yesterday i.e.,[protected]. We had gone to Khaidi150 movie in ALPHA ONE MALL, Ahmedabad. The show has to start at 7:30 PM, But it is delayed by half an hour due to various issues. Firstly the projection operator didn't know what picture has to be projected. He started projecting "PASSENGERS 3D" movie instead of Khaidi. Later after 10min of projection, he stopped with the shouts of people. Later he started khaidi film. But the entire projection is in GREEN color. He didn't stopped the projection, he started continuing that. He had corrected after 11 min of projection. Through out the movie the sound is too low. Really very disappointed with the way of presentation. Most of the movies i'll watch in your cinepolis, but from this time, I think I should change my mind.

At the beginning, you had displayed "WELCOME TO THE 1ST INTERNATIONAL CINEMA". Is it the standard maintained my you.

I demand an explanation.

To whom so it may concern

This is to inform you that I Mr Robin Dass went to watch Movie with my family and for the first time i went to Cinepolis Seasons Mall Magarpatta city Pune .

1. You don't have proper Facilities.
2. Your managers and supervisors are not present were there is problem.
3. There is not enough staff in ticket counter. Where people need to stand in long line dispite having 5 counter only 2 of them were working.
4. No Debit card / credit card machine were working and no Paytm were working
5. No Signal for payments options.

I was having 700 rupees only coz of cash problems which our country has facing currently. For which I was using credit and debit cards for all the transaction . But in you're organisations no card was working no server was working in Ticket Counters . So I paid cash for tickets. .. but when I enter to watch movie in the Intervals my family was hungry and thusty coz of no payment options in your cafeteria and I was having no cash. .and according to your policy we can't bring food and drinking water from outside. ..
So my family and I have to leave the movie in between of the show. .
I will post it on all your website

I have booked 3 tickets for movie show on 25th Dec. at 7:10 pm at Cinepolis (Grand Venice, Greater Noida) Movie-Dangal.

Cinepolis India Private L Order #35683

Paytm wallet Order ID: [protected]

Money got deducted but tickets have not been issued. I paid money via Paytm.

I went to Cinepolis (Grand Venice, Greater Noida) the very day but they couldnt resolve!

I have waited for another day but the money was not refunded in Paytm as well!!

I have no clue as to where my money has gone although i have booked through the official website of cinepolisindia.com.

PayTm confirmed via email that there is no problem on their end. They say even Cinepolis agreed with them.

I have even emailed Mr Amit Kr Chawla (Cinepolis) regarding the same. He is on a holiday and asked me to wait for his response.

Is that a reply? Is there no person in Cinepolis to resolve, if he is on a vacation?

I have watched the movie already! Now give me back my money. Thanks!!!

Booked 4 tickets of 01.01.17 9.15 show at WTP JAIPUR. HIGHLY surprised that AC was not at all working. We always go there to watch movies but It was horrible experience this time.
Ticket rates are almost 1.5 times than other halls, but we pay it for the convenience. My father is an asthmatic patient and he was ready to see movie after a long time, but it was very painful for him.
Will never think of Cinepolis again.

I am complaining you that on[protected] I booked bus ticket which was by your website. As money deducted from my account but I didn't receive any ticket.
I want to get back my money as soon as possible.
I have not received any confirmation of ticket from them. My phone number which was given at the time of booking is [protected]. Kindly do the needful in this regard. At the time of last step entry in on line booking, suddenly the page was not seen on the screen and message came to my phone as thank you for using your SBI debit card and the amount Rs.1303 got deducted from my account. Actually I booked tickets up and down (Hyderabad - Bhimavaram) up on date[protected] and down on[protected] .

On 31-Dec-16, I had bought 7 tickets (Sr. No. 003755 to 003761)for 2240 hrs show at Cinepolis, Andheri. Initially I was asked to pay in cash informing me that the net is down but subsequently the person manning the counter accepted for credit card payment after consulting someone. I was given tickets printed with price of Rs. 400/- each totalling to Rs. 2800/- for all 7 tickets. But while swiping at POI I was charged total of Rs. 3, 200/-. This is highly unethical as it was the duty of the person manning the counter to inform about the additional charges before keying the amount. Further as I was in hurry I failed to check the same and confront them. The additional amount debited is still to be credited to my account, Request all to be careful while dealing with Cinepolis when paying using credit card.

Hello, i made a pay tm transaction of amount rs. 357.26 to purchase two tickets for the movie at cineplois ccpl mall hyderabad
Through http://www.cinepolisindia.com/, though the transaction was sucessfull
And money was cut, the website showed that there was an error and that i have
Not been charged though the amount was cut from my account and transaction
Was successful from my end. At the end the tickets were not generated and i have been charged the amount. Please make sure to credit my amount back.

I have booked for 29th Dec.' 2016 at 13:30 show, seat nos. H1, H2, H3, H4 from Cinepolis, CRM Mall Shahdara at 22:36:35 p.m on 28th December' 2016. The amount of Rs. 988.72 got deducted from my account(credit card), but booked tickets were not generated or sent by email. I again checked through cinepolis website, the seats were still available. I again initiated the purchase after a while; this time I got the tickets online and the amount of Rs. 988.72 again deducted at 23:21:45 p.m. for the same seats. I request you to refund the first amount on the said purchase. Name : Sanjeev Seth, Credit Card of HDFC Bank xxxx-xxxx-xxxx-0822. Kindly check and revert early. Regards Sanjeev Seth

Sir/Mam, I am going to take it very serious.While i am trying to book tickets online through cinepolis website at cinepolis manjeera mall, kukatpally, hyderabad on 10 december 2016.the money were debited but tickets are not successful.I tried twice and both the times same thing has happened.Once through paytm and once through your website through debit card.On 10 december 2016 evening Mobile:[protected], Email:systems.[protected]@gmail.com.Refund is not yet provided

Dear sir i made a payment on 23/12/2016 at 11:41 AM THROUGH paytm payment mode but i hav'nt received any ticket from your side plz give my money back MY NAME IS "BABPREET SINGH" My mobile no. Is [protected] and my email id is [protected]@gmail.com and when I reached cinepolis theybsaid that there is no entry named with the same so i am very harrased and i have to pay again to get ticket plz refund my money

Hi team,

My name is gaurav dwivedi i have booked (On 20th dec2016) 4 tickets for cinepolis bangalore meenalshi mall for sunday 2:30 pm show 25th december 2016 for daangal. The amount got deducted but i have not received ticket or any email from cinepolis.

I have selected the download ticket option but the ticket didnt got generated on the website or to my email.. Though the amount got deducted. I have dropped an email to their customer care but no one replied.
Pleas help

[protected]@gmail.com

I had booked two tickets for a movie (Moana) playing at cinepolis Seasons mall, Hadapsar, Pune, on 15-DEC-2016 through paytm. Rupees 591 was deducted but the booking failed and tickets were not generated. I am requesting for a refund of my money. The transaction number is S53942510.

Complaint: money deducted but booking failed and no refund done
Transaction number: S53942510
Paytm Order Number: [protected]
Location: cinepolis seasons mall hadapsar Pune
Date: 15/December/2016
Desired resolution: refund of entire amount (591) to my account.

Regards
Ninad Shah

We had gone for a movie last evening and had ordered 2 coffees, 1 paneer tikka sandwich and 1 cine fries. However, not happy at all with the service provided therein:

1) They do not serve customers in order, customers were being entertained even though they were jumping the queue
2) Our order took more than 35 minutes to get served and was served only after I reminded them by walking to the counter in the middle of the movie
3) They were not apologetic at all for the delay in serving and kept mentioning that the order was such that it mandated delay; there were 4-5 executives all huddled in a conversation

Hello

I am always booking tickets from cinepolisindia but this is first time my transction got failure but money got deducted. I have booked tickets from http://www.cinepolisindia.com site using Paytm payment mode on 9th december for Befire Movie(3:30 PM IST) for WTP Cinepolis and booking got cancelled but amount got deducted from my Paytm wallet. I thought this is mistake from PayTm end so I raised a ticket from Paytm care but they are saying -

Hello,

Greetings from Paytm.Com !

Thank you for contacting us and apologize for the inconvenience caused.

We would like to inform you that, as confirmed by the merchant your transaction was successful from our end. We would request you to kindly contact the merchant customer care team for the order confirmation.

In case, merchant denies the transaction/Payment, kindly share the consent mail with us from the merchant end against the failure transaction.

For any further assistance, kindly get in touch with us we would be glad to assist you.

We assure you, the best of our service.

Regards,
Paytm Care Team

Booking ID - CP[protected]. I went to watch 'Arrival' movie to Cinepolis Viviana mall on December 4, 2016. I wanted to buy popcorn but the person refused to accept debit card. When I contacted manager, he said same problem is coming for 2-3 days. This means they are doing nothing to fix the problem. They should have multiple service providers for card payments to avoid this. They are resisting the country's efforts to go cashless. This is shameful. Also, the same complaint I tried to submit at their website. But, I am getting error message that the page could not be retrieved. This means they are not even listening to the customers. Disgusting.

Dear Manager,
I have booked 3 tickets for "Pulimurugan" on 26th Nov 2016, Saturday 10.40pm show.Kochi central mall.
From the beginning of cinema, the sound track was unbearably high.We were closing our ears and seen until intermission.
Myself, my wife and daughter aged 16, we all felt very uncomfortable and complained to one of your staff members.He was polite enough to say that he cannot bring down the sound to any lower as its decided from HO.
We left the hall as we could not bear the sound any more.
I have seen umpteen movies in central or any other cinema hall but never had such a horrible experience.This is a serious health hazard for all audience of that cinema.

I am a cinepolis membership card holder, even after logging in and then after booking the tickets I dont get the reward points. I had complained regarding the same before (Aug 14), putting my complain again since faced the same issue today as well while booking the tickets.

Previous Bookings as follows:
Booking no[protected] April 2016
Booking no 694934- 5 May
Booking no[protected] Aug

Todays booking details 918907

I have mailed the cinepolis team for the issue, but they didn't replied back.

In their cafeteria card swipe was not working but they swipe my card and amount got deducted and they said they didn't got the confirmation. I told them to refund my money. They said it will be refunded in 2 days. Its more then 5 days and still not money is refund.
I reported this to [protected]@cinepolis.in, [protected]@cinepolis.com,

The person named atul replied back and said that your ticket is confirm.
He cannot understand that it was not about the ticket, it was the caferia inside the cinepolis.

I mailed they 3 to 4 times and they didnot replied back.