[Resolved] Citrus Payment Solutions — 1000 rs debited from my standard chartered account but not credited to my kotak mahindra 811 account

Sushila Panigrahi

Address:

Mumbai City, Maharashtra, 400078

Hi,

Recently i had done kyc for my 811 kotak account.
After the completion of kyc, a message from bank arrived as:

Dear sushila panigrahi, go to http://t.payu.in/9z5OJ9 to deposit money and complete the account opening process.

Since, the message was sent from official kotak mahindra bank, i deposited requested 1000/-. The same amount was debited from my standard chartered bank account but was not deposited in my 811 kotak account. No refund was received either.
I am providing you with below details of transaction:
Bank name: from: standard chartered (Acc no: [protected])
To: kotak mahindra (Acc no: [protected])
Payment gateway: citrus payu payment gateway
Bank statement: attached
Transaction date: 21/01/2020 19:18:36
Transaction amount: 1000/-
Email id and phone number: no email id or phone number was asked but for reference: [protected] / [protected], kajal. [protected]@gmail.com / sushila. [protected]@gmail.com
First 6 and last 4 digits of your card: 4987 59* * 8058
Upa/ vpa if any used: none
Transaction id: not available

Kindly enquire and help in refunding debited 1000/- in my standard chartered bank (Acc no: [protected]) account.

I tried emailing you at [protected]@payu.in but the sent email was rejected:
550 5.4.1 recipient address rejected: access denied. As[protected]

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Jan 28, 2020

Complaint marked as Resolved

Kotak bank refunded money

Jan 28, 2020

Updated by Sushila Panigrahi The money was refunded by kotak bank. Marking it as resolved.

Verified Support

Feb 04, 2020

Citrus Payment Solutions Customer Care's response Hi Sushila,

Thanks for confirming that your issue has been resolved.

Regards,
Citrus Support Team

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Comments

mohdmubashir.uddin

Hi Team,

This is Mohammed Mubashir Uddin. I paid the property tax online PTI No: [protected] through your payment gateway with the help o[censored]PI ID: [protected]@okicici by using google pay app, I made a payment on Friday 24 Jan 2020 of Rs. 5, 878 which debited from my account. But still in the GHMC (Hyderabad) Server it is showing me to pay the amount. And I also mail to [protected]@ PayU.in, [protected]@pay.in. But no response from them.

I am satisfied with your team,

Please fix the issue as soon as possible, or credit my amount to my account.

Below is the receipt 👇

PTI NO: [protected]
E-mail: [protected]@gmail.com
UPI ID: [protected]@okicici (Youth Touch Collection)

Regards,
Mohammed Mubashir Uddin

Citrus Payment Solutions Customer Care's response, Jan 30, 2020

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

mohdmubashir.uddin

I already shared you the proof of payment and your a saying couldn’t find☹️ . And I am trying to send an email on given address, but it is showing me some error. Please do read once again and let me know or call me that would be great.

Again I wrote please read it,

This is Mohammed Mubashir Uddin, I made a payment for the property tax at GHMC Website. I made a payment on 24 Jan 2020 using “Google pay app” ([protected]@okicici) or by my shop name “Youth Touch Collection”. The amount got debited from my account of Rs. 5, 878/-. But in the GHMC Server still showing me to pay. Please, update in the GHMC Server or refund my money to my account.

Website GHMC:
https://ptghmconlinepayment.cgg.gov.in/PtOnlinePayment.do

PTI No: [protected]

Email ID: [protected]@gmail.com
Ph: [protected]

UPI: [protected]@okicici

Below you can find the attachment for support or proof of payment, 👇👇

Account owner: Mohammed Mubashir Uddin
Account Number:[protected]
Account Name: Savings
IFSC Code: ICIC0000008

Please me at the earliest,

Regards,
Mohammed Mubashir Uddin
Ph: [protected]

Citrus Payment Solutions Customer Care's response, Feb 1, 2020

Verified Support

Hi

Please be informed that the shared UPI id 002416284715 is a successful transaction and the same has been remitted to the merchant on 27/01/20.

Further, you can check with the merchant with the shared details:-

Citrus Txn Id: OL6364460908765751309

Merchant Txn Id: C104160516920200124163148

Regards,
Citrus Support Team

Ramakant Anavatti

from Bengaluru, Karnataka

I made payment towards gas cylinder of HP on 28.01.2020 of rs 729.44 online But Lalitha Gas Agency did not receive amount and took cash for the cylinder.I may be given back the amount through my SBI Bank account through which I had transferred the amount Thank you

Citrus Payment Solutions Customer Care's response, Feb 4, 2020

Verified Support

Hi Ramakant,

We regret the inconvenience caused.

We are unable to find a transaction made to the said merchant on this date. Please check beneficiary details with your bank and confirm whether the payment was made through CitrusPay.
OR
Please share the Citrus Transaction ID so that we can check and assist you accordingly.

Regards,
Citrus Support Team