Citrus Payment Solutions Complaints & Reviews

Apr 03, 2020

Updated by pm0941 I did get in touch with the merchant I.e. DMRC and they'd initiated a refund on 17 Feb 2020 from their side which at the max was supposed to be refunded by Citrus in 40 days max. Unfortunately, it still hasn't been refunded in the account. So, currently the money is lying with Citrus and needs to be returned back ASAP.

Apr 03, 2020

Updated by Sarab Pandher I've been waiting for 5 days but haven't paid any money in the bank.

Thanks

Apr 03, 2020

Updated by Pratik Prakhar Thanks Citrus Payment Solutions, I have received the refund. You have very good customer service 😊

Apr 15, 2020

Updated by prasad kher Hello team,
As stated Auto refund will be reflected within 3 to 5 working days but still not received any amount.

Apr 02, 2020

Updated by Varun MN Yeahh I have raised another complaint with full details at this portal please check that. My bank balance shows the deduction of ₹1600 for Citrus payment solutions Pvt Ltd please do the needful and refund the money.

Look into this :

Hello,

I was paying for my comedk exam fee and citrus payments was the gateway for the transaction. While upi payment of rs 1, 600 was processing, the citrus payment gateway site showed up a timed out message, and within 2 next secs the payment was successful from my upi app (Google pay) and even my bank's passbook shows a deduction of amount rs 1, 600 to citrus solutions pvt ltd. When i inquired about it with the comedk authorities and showed them up the screenshots and the details of transaction, they say, the payment has not reached them.
Perhaps, the amount of rs 1, 600 deducted from my bank is stuck at the citrus solutions pvt ltd. I kindly request you to check for the following transaction details and revert the amount back to my bank.

For your reference, the details of transaction are as follows:

Account Holder Name : MANJULA B
Candidate Name : VARUN M N
Ref no. :[protected]
UPI transaction ID :[protected]
Google transaction ID : CICAgKCh5YzCJg
Date of deduction : 28th March 2020 at 9:19 PM

Thank you,
Regards

Please take look at the following attachments this clearly shows that payment is successful from my bank.

Mar 23, 2020

Updated by [email protected] Mobile no. is [protected]

Mar 23, 2020

Updated by ਮਨਪ੍ਰੀਤ ਸਿੰਘ Hey support Please update me.

Mar 12, 2020

Updated by ryukedv Team PayU,
Following are the details:

i) Exact transaction amount is Rs. 5086 * Rs 2543 deducted twice).

Payment reference number (PRN) [protected] for transaction id[protected]
Payment reference number (PRN) [protected] for transaction id[protected]

ii) Date of transaction : March 10, 2020.
iii) Registered contact details: Mobile ([protected]), Email : hemant.[protected]@gmail.com

Looking for a quick settlement of the concerned issue.

Thanks
Ryukedv