Citrus Payment Solutions Complaints & Reviews

I have done a payment through your company through net banking for my air tel digital tv service charges. The transaction id is citruspay[protected]
Dated 08.12.19 at 13. 13 48 hours through yes bank.

The same is not reflected in my account. Neither do i have confirmation receipt from your company for the same.
I have lodged a complaint with airtel as well..

Kindly resolve at the earliest.

I booked two bus tickets in ticket goose from bangalore to nagercoil on 05/12/19. At the end of booking it showed "payment failed" but the amount was debited from my account through google pay. Later i checked with ticket goose and google pay. They informed me that the money was looted by the citrus payment. Its customer care phone number is fake so i couldn't reach them. I am waiting for the refund still i haven't received any information from the company. * (First of all, they should share the status of the transaction) i have uploaded the google pay receipt also.

Sir/madam, this is to inform you that there had been a transaction from my debit card no. 3979 dt. 05.07.2019 which i came to know today itself. I haven't swiped or done any sort of transaction. There was no intimation from the bank and from your side. Today when i was going through my bank statement this insidence came to my knowledge.
Kindly look into the matter at an early.

Thanking you
Yours faithfully

Karan gupta
Hdfc bank account holder
Customer i'd[protected]
Ph. [protected]

I pay semester fees through citrus. My payment is done and money debited from my account. But it not show any transaction number or reference number. Also, my semester fee no paid on the aukdc website. So what happened to my money. My semester fee not paid and it will affect my studies. So please reply to me and also resolve the issue. I am afraid of any fraudulent activity like hacking and etc.. Please contact me as soon as possible.

My email: [protected]@gmail.com

Sir i filled mlsu exam form first year. At the time of payment the amount of rs. 3288.42 was deducted in my bank account with citrus order no. [protected]. Till date the amount was not refund in my bank account. I contact with my bank that status was shown this payment was submitted in mlsu e collection account hdfc. Sir plz resolve my complaint.

Name - vinod gameti
A/c - [protected]

I had completed my payment of rs.5000 for opening a savings account in kotak mahindra bank through debit card payment powered by citrus payment at online on 27.11.2019. The transaction status is also success. But still now i have not recieved that amount in my account. Please help me. My transaction id is inv9d7be6eff and citrus txn id is ctx[protected]. Please give me the solution. I am in need of money.

Sir,

I have not yet received the refund rs.199 for the unsuccessful recharge which was done on 21/10/2019.

On my followup, icici bank has informed me that complaint sr[protected] has been raised & my bill payment of rs.199.00 has been forwarded to the biller citrus payment solution on october 21, 2019. They have advised me to contact the biller for further assistance.

I would like to inform you that i have not yet got rs.199 back to my account. Please do the needful at the earliest.

First i got a message that dear customer please visit citruspayu/ kotak to deposit money and complete account opening process so i opened the link and it showed to pay rs1000 so the payment was done through debit card and status of the payment was success but i didn't receive that amount in my account till now. I again opened the link but its showing max amount limit
Reached. So what to do. Its an emergency. I am a student, so i need that money as soon as possible. Please help

I was placing an order on zara india online on 29th november at 8:06 am and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
Its been 2 days yet i have not yet get back the refund nor had i got any email or message regarding my money.

Kindly check my concern and give me refund of my money at the earliest.

We had made payment of my mobile no [protected] through airtel app on 6/11/19 and the ref no is ipay/eshp/citruspspl/[protected]/[protected] for rs 1763/- through internet banking of idbi bank ltd, but till today the same has not been credited in my airtel account, nor i have received the refund of the same, so i request you to please look into the said payment and do the needful at the earliest

Thanks and regards
Atul khandelwal
Mob:[protected]

Dear sir/madam
I am mounisha paid tsspdcl electricity bill for the month of november 2019 on 20 november 2019 through my airtel app an amount of rs.1989 but, i didn't received any information from electricity department, but i received a message form my airtel app as you have made a payment of apcpdclob for[protected] of rs. 1989.00 from wallet with transaction id [protected] and has been debited from my airtel wallet

Sir,

I'm satish v. Naik, from karwar, karnataka state. I would like to give a complaint regarding the online payment transaction for hp gas booking.

Consumer no: 616749
Consumer name: mr. Satish v. Naik
Registered mobile no: [protected]

Actually my complaint is, i was book the hp gas cylinder on 29/10/2019 at 10:02:38 pm, with booking reference no is: 563195, and bill was inr 633.00.
I did this bill payment through online using the link as follows: http://ezpay.hpcl.co.in//ezypay//h//[protected]

I paid the amount 664.20 rs on the same day
Date:29/10/2019, at 10.02.38 pm, in citrus paymantra site, with transaction no was: [protected].

But even though i paid the bill, agency was not delivered the gas cylinder to my home, because he said that "we still did not receive the money from the hp office".
So i raised the complaint regarding this issue in the hp office. And in between the dates due to emergency need, i got the cylinder on 30/10/2019 by cash payment with inr 663.00.

So here i make out the point that, i paid the bill twice for a cylinder (One is through online mode, and another is through cash mode).

After i got the cylinder, again i complained to hp office to return my online payment amount (664.20) to my bank, but hp care executive told that "your online payment was not done.
At the same time i took confirmation from my bank, as they said," amount already drawn from merchant from your account for that transaction on 29/10/2019, at 10.02.38 pm.
Ref no: transfer to[protected] inb citrus payment solutions: [protected]/gahigok1

Plz help me, to get solve this problem.
I hope my problem will solve very shortly in your special care.

Please find the attachment which includes all the supportive documents.
If any more document or details required please feel free to ask me.
I am expecting your valuable positive response to following mail/mobile.

My mail id is: satish. [protected]@gmail.com
Mbl. No: +91-[protected]
Bank a/c details : sbi a/c no: [protected] & ifsc code: sbin0000857

Thanking you
With regards
Satish v. Naik

I had used my google pay upi to pay for movie tickets by online booking. The money went through citrus pay solutions. The tickets did not booked due to some technical fault, but the money has left my bank. So i request a refund as soon as possible.
Bank name : state bank of india
Paid to : [protected]@axisbank
Google pay transaction id : cicagkdw_ryjxq
Date of transaction :[protected]
Time of transaction : 1 : 33 pm

I had booked for a gas cylinder and paid using the link to this app. The money was deducted from the account but it did not reflect in the gas agency 's receipt. I had to pay on receiving the cylinder. Since the amount has been paid by me on the day of receiving the cylinder, pl refund the money paid through your app. The payment was done on 13th november 2019.

I've been filling my exam form of rgpv university bhopal and made payment through your citrus ubi. The amount of 650 rs has been deducted from my union bank of india bank account but it has not been paid to rgpv yet. I've filled my form through another bank and now it's been paid. Please, refund the amount back to my bank account as soon as possible.

Transaction id: s15035996

Hi, citrus team., my brother booked hp gas cylinder on 2/11/2019 through ezy suvidha app & make online payment by debit card. During error is comes, but amount is deducted from my bank account. Hp gas distributor say in his account payment is not done. So my brotherpurchase gas cylinder by cash on 6/11/2019. Refund money quickly. Refundable amount is refunded to following devil card details:652202*2075. Along with the file is attached of bank account particular s. Citrus payment solution merchant list is observe that the pushpam computer & software pvt ltd, app known as ezy suvidha for hp gas booking & online payment

Hi, citrus team, i booked hp gas cylinder on 2/11/2019 through ezy suvidha app & make online payment by debit card. During this transaction error is comes, but amount is deducted from my bank account. Hp gas distributor say in his account payment is not received, so i purchase gas cylinder by cash on 6/11/2019. Refund my money to this mention debit card no. 652202#2075 along with attached file merchant name pushpam computer & software pvt ltd

Made online payment of rs.1000/- for ph. D registration on rtmnu website. After making payment next screen showing the message of cm90004-duplicate record message. At the same time money was debited and the payment status also not updated.
The bank from which payment debited is union bank of india showing transaction id - s98012063. Hence it is requested to refund my money of rs.1000/- as soon as possible.

Hi
I have made a payment for gas booking done 1st nov 2019, the payment date is 2nd nov 2019 through amazon pay. The amount was debited from my account but not credited to the gas agency. I have made the cash payment again for taking the delivery. The refernce for my transaction
Requested by : ci*[protected]@axisbank
Paid from : hdfc bank *2421
Status : successful
Bank reference id :[protected]
I have raised a complaint to hp, they cleared that they did not receive the payment. The reply from hp
*digital payment summary report jde distributor code 14633600 consumer no. 632839 consumer name prasannakumar lpg id 2 [protected] consumer address 18/5, 4th street - nehru nagar, ambattur - ch-44154 23.07.14 consumer mobile [protected] distributor details dhivya gas agency[protected] no. 72/18, rukmani street - krishnapuram - ambattur o. T. - madras refill order details (Last 12 months) sr. No. Order ref no. Order no. Order date payment mode order type order source order status order qty actual delivery date created by created date 1 [protected][protected]:44:43.113 cash on delivery rfl 5 dlvd[protected] hp any time[protected]" from the above your consumer profile online payment status, it shows that, you have booked your refill on[protected] and refill has been delivered to your house on[protected] against cash on delivery basis. Kindly visit in person to your bank and verify any re-credit of your online refill payment.*

Dear sir
I am filling my form of rgpv during transaction time i take choice of pnb debit card detail. Due to careless i fill the detail of oriental bank of commerce debit card detail in place of pnb debit card detail. After enter otp
Money is deducted but some error on confirmation page shown. And form is also not submitted
After two hour i go to cyber cafe and then fill my form of rgpv by giving cash to them. And next day i contact to rgpv then he told me that your only payment is done which is updated and transaction id is different it means that only one payment is done.
The transaction detail o[censored]nsuccessful payment is shown below. (Transaction amount 1850 on[protected]

Avinash kumar (Inr) -[protected]
Value date :
30, 10, 2019

Entry date :
30, 10, 2019

Amount type:
Dr.

Amount:
Inr 1, 850.00

Additional details :
Prcr/ecom/10000011/[protected]/[protected]