Citrus Payment Solutions Complaints & Reviews

Hi.
I have made a payment through citrus for hp gas booking but the hp agency not received the payment of 807.50. The gas delivery boy again collected 807.50 cash from me. This is the double payment i made for the same one gas booking. The agency is asking to get confirmation from citrus team.
Please refund my money 807.50 which is paid in citrus online.
Consumer number - 632295

Verified Support

Mar 11, 2020

Citrus Payment Solutions Customer Care's response Hi Raj,

Sorry to know this.

Please help us with the exact transaction amount, date and your registered contact details for assistance.

Regards
Team Citrus

Mar 11, 2020

Updated by Rajshes Hi Citrus Team,

This is Rajshe. As per your request please find the below details.

Transaction amount- 807.50
Date- 9th March 2020
Registered contact details- [protected]

UPI transaction for amount 807.50 made through my SBI bank account was successful (Bank reference ID[protected] that is credited to Citrus account.

Citrus UPI- ci******[protected]@axisbank

Thank you for looking over the issue.

Mar 14, 2020

Updated by Rajshes Hi Team,

I have not got any updates on my complaint. Please reply

please find the below details.
Transaction amount- 807.50
Transaction Date- 9th March 2020
Registered contact details- [protected]
Bank reference ID[protected]

UPI transaction for amount 807.50 made through my amazon UPI [protected]@apl paid from my SBI bank account was successful (Bank reference ID[protected] that is credited to Citrus account.
Citrus UPI- ci******[protected]@axisbank to which the payment sent.
The Citrus team didn’t paid money to HP gas agency that was received from Citrus on March 9th 2020 only.

Please refund my money 807.50 which is paid to citrus online.

View replies

R

Ramachandran Vk

Mar 10, 2020

On 26/2/20 I had made online payment to hp gas agency, sai gas agency, ernakulam. Today they brought the gas but refused to deliver saying that payment has not received yet..Your reference #IGAIEJFMT0 DATED 26/2/20...kindly interfere and arrange to supply the gas again...hp gas agency is at ernakulam and consumer no 625559..my mob no [protected]

Reply

Citrus Payment Solutions Customer Care's response, Mar 11, 2020

Verified Support

Hi Ramachandran,
This is successful with Citrus Txn Id OL8173421139186782815 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hello i, m abhijeet. On 7th march 2020 i was making payment for my comedk 2020 appliaction form, i tried twice both the times 1600 rupees got detucted from my bank account but when i re logged in on comedk portal it says my transaction was unsuccessful. I waited for a day for refund but neither my payment become successful on comedk portal nor i got refund.

Please help me in geeting my 3200 rupees back.

Name :abhijeet kumar keshri
Comedk application no : hcu036385
Mobile no and email used for transaction: [protected]
[protected]@gmail.com
First six digit of debit card: 652163
Last four digit of debit card: 4641

Thank you

+3 photos

Apr 14, 2020

Complaint marked as Resolved

Mar 09, 2020

Updated by Abhijeet121 Kindly take action on it as soon as possible

Verified Support

Mar 11, 2020

Citrus Payment Solutions Customer Care's response Hey, These both are successful TXN via Citrus Txn IdOL[protected] and OL[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end.

Regards
Team Citrus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Payment deducted from my sbi bank account but not credit in csc account
Detail as under: —

Sbi account tx id : igaigirnv6 dated 07/03/2020 amount 8000/-

Time of tx : 07:59 am

Kindly refund this amount to my sbi account

.   replace all

Apr 14, 2020

Complaint marked as Resolved

Verified Support

Mar 09, 2020

Citrus Payment Solutions Customer Care's response Hi Jaswant,

This one is a successful transaction and the amount has been already settled to the merchant. under Citrus Txn IdOL[protected]. Let us know for any other assistance.

Regards
Team Citrus

View replies

PayUMoney Customer Care

from Gurgaon, Haryana

Mar 9, 2020

Hi, please share the below details with us via help.payu.in and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Reply

R

Reshma C A

Mar 10, 2020

I made the online transaction by ezypay which has citrus is one of the payment gateway. transaction date is 01.03.2020 at 7.32 pm
but the amount is not submitted yet to hpcl. so i gave cash to delivery boy.
i dont know what happened to my amount of 850.50/-.kindly do the refund at earliest. please find the attachments

payment deducted from my bank account but not credit in csc account - Comment #3659559 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Mar 11, 2020

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI5339372651361614071 processed on 01-Mar-2020 for Rs. 850.50 was a failed transaction. The amount has been refunded to your source account on 05-Mar-2020 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Jalandhar, Punjab

I have paid rs.1260 on account of water/ sewerage bill to mc jalandhar (Punjab) on 03.03.20 using the link citruseazypay. The money was deducted immediately from my hdfc bank account and the transaction details was [protected]/citruseazypay. It is submitted that amount of rs.1260 deducted from my account did not reflected in the municipal corporation’s receipt.
Pl look into the matter and do needful or otherwise refund rs.1260

Thanks
Jaswinder singh
Jasarab58 @gmail.com

Apr 15, 2020

Complaint marked as Resolved

Verified Support

Mar 09, 2020

Citrus Payment Solutions Customer Care's response Hey, this is a successful TXN - with Citrus Txn IdOL[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I cancelled my booking on 12.12.2019 at karnataka state tourism development corporation but amount not yet received so far. And merchant said refund amount already initiated and do contact your bank, please solve my issue asap.

Transaction typerefund
Statusrefund success
Date[protected]:19:31
Merchant txn id[protected]
Citrus txn idol[protected]
Source ctxupi[protected]
Last modified[protected]:19:32
Amount11879.00 inr
Merchant namekstdc transport division
Refunded [protected]@karnatakaholidays.net

Jan 21, 2021

Complaint marked as Resolved

RESOLVED BY RTI

Verified Support

Mar 09, 2020

Citrus Payment Solutions Customer Care's response Hi Ravi,

As checked the needful refund for amount 11879.00 INR has been successfully transferred in your source account. Please find RRN no. for the same[protected]. Hope this helps. Let us know for any other assistance.

Regards
Team Citrus

Mar 12, 2020

Updated by Ravi Saravanan I checked my account and I couldn't find the RRN. No

Mar 24, 2020

Updated by Ravi Saravanan hello, send me your contact no or email id. My email id [protected]@gmail.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Hi,

With regards to the ticket number assigned case: 05925366

Subject: booking to thirupathi package

Transaction was not processed on time, waiting for refund. I have sent an email a week back, no one has responded yet, not even called me to check even after multiple time follow up. I have provided sufficient information to support my request but has not been addressed so far. Kindly look into it at the earliest.

Apr 16, 2020

Complaint marked as Resolved

Verified Support

Mar 05, 2020

Citrus Payment Solutions Customer Care's response Hi Shashimaya,

We regret the inconvenience this may have caused you.

As checked, the transaction mentioned in your complaint number is already refunded on 26/02/2020. Request you to check with your respective bank for further reference.

Regards,
Team Citrus

Mar 23, 2021

Updated by Shashimaya Thanks

Mar 23, 2021

Updated by Shashimaya Okay but my trip gone for a toss.

View replies

S

Sohansirvi

Mar 6, 2020

Hello sir i payment the property tax by ghmc app throw citrus getway by idbi netbanking but ghmc app is showing payment failed but amount is deducted from my idbi bank account
Transaction id=S47333507
So please refund of my deducted amount is very argent

transaction not processed on time, no response for emails sent & waiting for refund. - Comment #3658241 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Mar 9, 2020

Verified Support

Hi,

We regret the inconvenience caused.

Your transaction with Citrus ID OL5772767260756927894 processed on 04-03-2020 for Rs. 21200 was a failed transaction. The amount has been refunded to your source account on 05-03-2020 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

Regards,
Citrus Support team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have booked for a gas cylinder and paid using the link to this app. The money (Rs. 785) was deducted from the account but it did not reflect in the gas agency 's receipt. I have to pay on receiving the cylinder. Today the amount has been paid by me while receiving the cylinder, pl refund the money paid through your site. The payment was done on 1 March 2020.
HP gas consumer no: 607848

+1 photos

Apr 8, 2020

Complaint marked as Resolved

Verified Support

Mar 04, 2020

Citrus Payment Solutions Customer Care's response Hi Shankar,
As checked, the above mentioned transaction with UPI reference number UPI[protected] got failed. Further, the amount for same has been refunded on 02/03/2020 and you will receive the same in your source account within 5-7 working days.

Regards,
Team Citrus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have paid 1600 for the application form of comedk examination.
I had paid through upi.
Bit it was showing that the transaction has failed
I request you to please look into this matter as soon as possible.
Looking forward to your help and necessary action immediately.
Please help!
My application no. Is- HCU039865
My name is chaitanya dua, and I had paid through phonepe application.

+1 photos

Apr 4, 2020

Complaint marked as Resolved

Verified Support

Mar 03, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused.

Your transaction with Citrus ID UPI[protected] processed on[protected] for Rs. 1600/- was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sector 34, Himgiri Apptt., NOIDA, Gautam Buddh Nagar, Uttar Pradesh, 201301

I had recharged rs.399/- of my airtel prepaid connection on 24/2/2020 at about 16:40.
The same amount also debited from my bank account. The transection info is : inb/[protected]/citrus payment solutions p.
But recharge is not done. The service provider informed that the recharge is not done. And i have to recharge again through another payment mode.
Now i want to know where is the money gone?
If you are an honest and reliable company you should transferred the amount to desired destination.

Waiting for your early response.

Asit

Mar 31, 2020

Complaint marked as Resolved

Feb 27, 2020

Updated by Asit Hota itrus Payment Solutions — non-payment to desired vender I.e. airtel

1 Review
Sector 34, Himgiri Apptt., NOIDA, Noida, Uttar Pradesh, India
Asit Hota on Feb 27, 2020Mark as Resolved

I had recharged Rs.399/- of my airtel prepaid connection on 24/2/2020 at about 16:40.
The same amount also debited from my bank account. The transection Info is : INB/[protected]/CITRUS PAYMENT SOLUTIONS P.
But recharge is not done. The service provider informed that the recharge is not done. And I have to recharge again through another payment mode.
Now I want to know where is the money gone?
If you are an honest and reliable Company you should transferred the amount to desired destination.

Waiting for your early response.

Asit

Verified Support

Feb 28, 2020

Citrus Payment Solutions Customer Care's response Hi,

Please note your transaction with Citrus ID [protected] processed on[protected] is successful to Merchant- Airtel Prepaid DEL. We request you to get in touch with the Merchant with Merchant transaction ID:[protected].

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560078

Hi, i made a payment to comedk of rs. 1600 through googlepay on 3rd february 2020. Till date the payement is not credited to the party account. Comedk registration no is hcu017497. Please helpnto resolve the issue. I have already contacted comedk and gpay but they say they are helpless from their side all is correct. Please note that the last date for payment is approaching fast and request you to kindly solve the issue as soon as possible.

+1 photos

Apr 1, 2020

Complaint marked as Resolved

Verified Support

Feb 28, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused.

We wish to inform you that this was a failed transaction and the amount has been refunded to your source account on 24.02.2020 with RRN[protected]. The same shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi! I have done the payment for shopping at zara app through citrus via google pay of amount rs. 3470. The payment got deducted from my account but the order showed pending and the ordered was cancelled due to pending payment. The transaction was done on 17/01/2020 and still not got any information regarding the refund. It's already been more than a month kindly do the refund. Please find the attachments
Upi transaction id is[protected]

+2 photos

Apr 1, 2020

Complaint marked as Resolved

Feb 25, 2020

Updated by Shrvanth Ch Why was it marked resolved? When it's not. There's no refund credited in my account yet

Feb 25, 2020

Updated by Shrvanth Ch Waiting for your response

Verified Support

Feb 28, 2020

Citrus Payment Solutions Customer Care's response Hi Shrvanth,

We have acknowledged your concern and will update you shortly for this.

Regards
Team Citrus

Verified Support

Feb 28, 2020

Citrus Payment Solutions Customer Care's response Hi Shrvanth,

Your transaction with the Citrus ID: OL[protected]Source TXN ID: UPI[protected] processed on[protected] for Rs. 3470.00 was a failed transaction. The amount has been refunded to your source account on[protected] and should reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

Please check with your issuing bank in you have not received the amount.

Regards,
Citrus Support Team

View replies

R

Reshma C A

Mar 3, 2020

I made a online payment by ezypay which has citrus as one of tits payment gateway. transaction id is:,[protected].
but the paywas not submitted to hpcl. i am not sure what will happen to 850.50
transaction date :01/03/2020
transaction amount :850
kindly do the needful

delay in the refund - Comment #3655788 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Mar 12, 2020

Verified Support

Hi Reshma,

We regret the inconvenience this may have caused you.

As checked with our team, the said amount has been refunded to source account on 05.03.20 with RRN 006119199501. Request you to check with you bank for further clarification.

Regards,
Team Citrus

A

AkashAdsul

Mar 3, 2020

I did payment of gas through phone pe app amount is deducted but payment is not reflected in app please help me out I have attached screenshots with this please refund as possible. I also attached phonepe screenshot I very disappointed with this app feature please help me out

delay in the refund - Comment #3655799 - Image #0

delay in the refund - Comment #3655799 - Image #1

delay in the refund - Comment #3655799 - Image #2

Reply

Citrus Payment Solutions Customer Care's response, Mar 4, 2020

Verified Support

Hi Akash,

As checked the above mentioned transaction with UPI reference number UPI4626920003187275438 got failed. Further, the amount for same has been refunded on 02 /03/2020 and you will receive the same amount in your source account within 5-7 working days.

Regards,
Citrus Support Team

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 91 MI G Ratanlal Nagar, Kanpur, Uttar Pradesh, 208022

Desr sir i made a payment to kesco via your gateway but that payment was not received by merchant and money from my account deducted.. How should i receive my money back?
For details i attached screen shot of the psynet fail page.
Details
Amount: 1686
Mob. : [protected]
Email : [protected]@gmail.com
Kindly revert asap because money was already deducted from my account and yet not received to merchant.

+1 photos

Mar 24, 2020

Complaint marked as Resolved

Verified Support

Feb 21, 2020

Citrus Payment Solutions Customer Care's response Hi Ankit,

We regret the inconvenience caused.

Please share the Transaction ID or the statement of deduction so that we can check and assist you with the status.

Regards,
Citrus Support Team

View replies

V

Vadiraja V R

Feb 25, 2020

Hi I had made a payment of RS.1600 to comedk on 3rd February 2020 through gpay vide SBI account 3209 with GOOGKE ID.CICAgKDenO2eag. But the payment is not credited even now. Please solve the issue. I tired of contacting gpay and comedk but of no help. This pertains to my son's exam fee. So please solve asap.

[protected]@gmail.com
[protected]

Reply

V

VirPandey

Feb 25, 2020

On 15 Feb I did a payment on citrus solutions Pvt of 1600 through gpay.The money has been debited from my account but still it's showing on the application page that your payment was unsuccessful.Kindly contact me for my details.

Reply

Citrus Payment Solutions Customer Care's response, Feb 28, 2020

Verified Support

Hi,

We regret the inconvenience caused.

Please share your transaction details along with the screenshot of the payment so that we can check and assist you with the status.

Regards,
Citrus Support Team.

B

Basanth Ediga

Mar 3, 2020

Hi. I paid to KSDTC via Citrus solutions payment gateway in Google Pay UPI . In App it's showing as Paid but web portal showing as failed. Kindly refund the amount ASAP.

Reply

Citrus Payment Solutions Customer Care's response, Mar 4, 2020

Verified Support

Hi,

We regret the inconvenience caused.

Please share the screenshot of transaction details so that we can get this checked for you on priority.

Regards,
Citrus Support Team.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: 13/631 BALATHNADAYUTHA NAGAR, TUTICORIN., Thoothukudi, Tamil Nadu

I pay online rs. 781.56 on 23.01.2020 for hp gas booking through rupaycitrus gov pos/ecom txn # s[protected]. But gas agency account not credited and my ac debited. Pl kind refund to my account thanks srinivasan ac no [protected] [protected]

Based on your request we have lodged complaint with ref no is [protected] and further we have communicated to the concerned department and got reply as mentioned below: with reference to the complaint, the transaction is successful as per npci. No refund was processed. So, we have raised chargeback. Complaint number - [protected] status of the complaint will be known after 19/02/2020.

Mar 20, 2020

Complaint marked as Resolved

Verified Support

Feb 14, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused.

We would like to inform your transaction with the Citrus ID: OL[protected] processed on[protected] for Rs. 781.56 is successful. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,
Citrus Support Team

View replies

S

Shambhavi94

Feb 14, 2020

Hi,

I made a purchase of INR 3760 on the Zara app and paid through UPI - Transaction ID[protected]
The money got debited but the order was not confirmed and later cancelled by Zara.
No response when an email was sent to customer care.
I would want to know when will the money will be reserved.
Kindly act on this as soon as possible

Reply

Shambhavi94's reply, Feb 8, 2020

No response it has been 48 hours ??????????????????

Citrus Payment Solutions Customer Care's response, Feb 15, 2020

Verified Support

Hi Rajeev,

Greetings from PayU!!

We would request you to share us below details so that we can assist you further in this regard.

• Citrus, Merchant and Bank reference number.

• Scan copy of bank statement indicating the debit for the required transaction.

• Email id or phone number used for processing the transaction.

• First 6 and last 4 digits of your card.

• UPI / VPA if any used

· Transaction date

Regards
Citrus Support Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I was paying for my comedk exam fee and citrus payments was the gateway for the transaction. While upi payment of rs 1, 600 was processing, the citrus payment gateway site showed up a timed out message, and within 2 next secs the payment was successful from my upi app (Google pay) and even my bank's passbook shows a deduction of amount rs 1, 600 to citrus solutions pvt ltd. When i inquired about it with the comedk authorities and showed them up the screenshots and the details of transaction, they say, the payment has not reached them.
Perhaps, the amount of rs 1, 600 deducted from my bank is stuck at the citrus solutions pvt ltd. I kindly request you to check for the following transaction details and revert the amount back to my bank.
For your kind information, transaction details are:-
Date:- 6 february, 2020
Time :- 6:53
Payment mode:- google pay by upi id
Upi transaction i'd :[protected]

+2 photos

Mar 18, 2020

Complaint marked as Resolved

Feb 13, 2020

Updated by Sumit : Email id :- [protected]@gmail.com
Phone no:- [protected]

Verified Support

Feb 14, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused.

Your transaction with Citrus ID UPI[protected] processed on[protected] for Rs.1600/- was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday). Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

View replies

S

Shaikh7867

Feb 17, 2020

I pay online Rs.829.50 on Citrus payment via Google pay to Gas agency but it's not received to Gas agency and it's already debited from my account. Pls I request u to pls refund my amount to my account as soon as possible. Pls resolve my problem as soon as possible.

paid application fee for comedk but didn't get my comedk organization - Comment #3648357 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Feb 19, 2020

Verified Support

Hi,

Your transaction with the Citrus ID: OL7223286069241136860 processed on 15-02-2020 for Rs. 829.50 INR was successful.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 201502101348361 in order to get the status at their end.

Regards,
Citrus Support Team

M

Mr Beast

Feb 20, 2020

Yesterday, i paid a form fee of comedk rs-1600 through upi (phone pe) . the balanced deducted from accounts but application form will payments is unsuccessful i kindly request you to check following transaction details and revert the amount back to my account.payment mode :-Upi through phone pe

paid application fee for comedk but didn't get my comedk organization - Comment #3650187 - Image #0

paid application fee for comedk but didn't get my comedk organization - Comment #3650187 - Image #1

Reply

Citrus Payment Solutions Customer Care's response, Feb 24, 2020

Verified Support

Hi,

Your transaction with the Citrus ID: UPI6739969284508447501 processed on 17-02-2020 for Rs. 1600 was a failed transaction. The amount has been refunded to your source account on 18-02-2020 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

Regards,
Citrus Support Team

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Hey,
I made a upi payment INR2470.00 on 09-Feb-20 to [protected]@axisbank (amount got credited to you on Tuesday, i got a confirmation from my bank regarding this)
Upi transaction number is :UPI[protected].
Because my order cancelled due to the issue of pending payment i expect the amount to credit back to my account.
Expecting results asap
ThankYou

+2 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi! I have done the payment for shopping at zara app through citrus via google pay of amount rs. 2180. The payment got deducted from my account but the order showed pending and the ordered was cancelled due to pending payment. The transaction was done on 9/02/2020 and still not got any information regarding the refund. Kindly do the refund.
Upi transaction id is[protected]

Mar 19, 2020

Complaint marked as Resolved

Verified Support

Feb 13, 2020

Citrus Payment Solutions Customer Care's response Hi Nandhitha,

Greetings from Citrus!

Your transaction with the Citrus ID: OL[protected] processed on 09.02.2020 for Rs. 2180 was a failed transaction.

The amount has been refunded to your source account on 10.02.2020 and shall reflect into your account within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

Regards,
Citrus Support Team

View replies

S

Sumit :

Feb 14, 2020

I had paid the application fee for comedk but it is showing that your transaction was unsuccessful and i have receipt of that also
Date:- 6 Feb
from Google pay i done by upi Id as you requested.

money deducted while shopping online on zara app but the order showed pending and was cancelled due to pending payment - Comment #3646791 - Image #0

Reply

B

BS MISHRA

Feb 14, 2020

Pl. refer AXIS BANK PRN No [protected] /5-2-2020 against which Rs 4063/- debited from my AXIS Bank Account but Ticket not confirmed due to non receipt of amount by GO AIR AIRLINES.
Pl. communicate, when the amount will be credited to my account as Ticket not Generated from GO AIR.

Thanks & Regards,

Bhawani S. Mishra
Mob-[protected]

Reply

R

[email protected]

Feb 14, 2020

This merchnat was used to csah out fraud on an credit card,

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

I was paying comedk application fee of rs.1600.
I was using paytm upi to pay through citrus payment gateway.

The payment at paytm side was successful and the amount was deducted from my account but it failed at citrus side.
The comedk site also said "your previous transaction was unsuccessful".
I am also including the screenshot of confirmation page of paytm.

So i request you to please refund the amount.

Upi reference no.[protected]
Comedk user id - hcu009663

+1 photos

Feb 13, 2020

Complaint marked as Resolved

Verified Support

Feb 13, 2020

Citrus Payment Solutions Customer Care's response Hi,

Your transaction with the Citrus ID: UPI[protected] processed on 00/02/2020 for Rs. 1600 was a failed transaction. The amount has been refunded to your source account on 10/02/2020 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday). Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: vill and post mumtaj nagar, Faizabad, Uttar Pradesh, 224001

I am add money in csc digital seva portal

Rs. 10, 000 date 10/02/2020 trans no [protected]

Amount is debitedd but not credited my wallet in csc (Digital seva portal)

Pleses solve this issu or refund amount in my wallet or bank
Csc id.[protected]
Oner. Neeraj maurya
Ayodhya faizabad up-224001
Mob. [protected]
Email. [protected]@gmail.com

+1 photos

Mar 19, 2020

Complaint marked as Resolved

Verified Support

Feb 13, 2020

Citrus Payment Solutions Customer Care's response Dear Neeraj,

Greetings from Citrus!

Your transaction with the Citrus ID: OL[protected] processed on 10.02.2020 for Rs. 10000 was a failed transaction.

The amount has been refunded to your source account on 11.02.2020 and shall reflect into your account within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

Regards,
Citrus Support Team

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Ganesh k from with phone number [protected] has a query as follows : i booked for tirupathi-mangapura-kalahasthi for the date 15 feb 2020. I paid through upi. I got request from citrus solutions pvt ltd and i paid it. But i didn't receive any sms or email confirmation for booking the tickets. I booked seat numbers 7 and 8. Kindly help me for seat confirmation email and sms. I did through google pay and got message that amount got deducted and it's there in statement as well. But didn't get confirmation email.

+3 photos

Mar 14, 2020

Complaint marked as Resolved

Verified Support

Feb 12, 2020

Citrus Payment Solutions Customer Care's response Dear Customer,

Greetings from Citrus!

Your transaction with the Citrus ID: OL[protected] processed on 10.02.2020 for Rs. 7700 was a failed transaction.

The amount has been refunded to your source account on 11.02.2020 and shall reflect into your account within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

Regards
Citrus Support Team

View replies

B

Baburao Raut

Feb 12, 2020

I have made an payment of housetax in nmctax.in website. while making a payment it shows the gateway citrus payment solutions and the payment was debited from my account successfully but its not updated on nmctax website.
and I did not received back the amount to bank.

kstdc booking confirmation - Comment #3644988 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Feb 12, 2020

Verified Support

Hi Baburao,

Please be informed that your transaction with the Citrus ID: OL5775652441207576188 for Rs. 5505 is a successful transaction.

For any concern regarding service delivery/refund/cancellation/change, we request to contact the merchant. You may refer to the below contact details:

Website: propertytax.nmctax.in

Regards
Citrus Support Team

R

[email protected]

Feb 12, 2020

Today, i.e. 7th of February 2020 i made a payment via my bank of baroda account to kotak of amount 5000/- but the same amount has not yet reflected in my kotak account.
INV3035e7e1f3f is the transaction ID. Please look into the matter and resolve.

kstdc booking confirmation - Comment #3645092 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Feb 12, 2020

Verified Support

Hi Rahul,

Greetings from Citrus!

Your transaction with the Citrus ID: OL4817365358070417840 processed on 07.02.2020 for Rs. 5000 is a successful transaction.

For any concern regarding service delivery/refund/cancellation/change, we request to contact Kotak Mahindra Bank Ltd. You may refer to the below contact details:

Website: https://www.kotak.com/en/get-help.html

Regards,
Citrus Support Team

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I was purchasing a perfume online through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money 1, 080 got deducted but my order in the Zara app still shows payment pending. Kindly refund my money.
UPI Transaction id is[protected].

+2 photos

Mar 13, 2020

Complaint marked as Resolved

Verified Support

Feb 11, 2020

Citrus Payment Solutions Customer Care's response Hi Customer,

We wish to inform you that the shared UPI id[protected] is a failed transaction and we have not received funds against the same.

In case of an accidental debit, the amount will be auto reversed into the customer's source account within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday).

Kindly request your customer to contact the customer support team of the card/account issuing bank, in case the amount is not reversed into the account within the mentioned time.

Feel free to get back to us for any other clarification.

Regards,
Citrus Support Team

View replies

S

Soundrapandian Ponnusamy Nadar

Feb 12, 2020

Prepaid Airtel recharge Rs.349 on[protected]@9.52 AM. Transaction reference:21504290 through TMBANK NetBanking.Transaction failed. Amout not reached Airtel.
Recredit Rs.349 at the earliest to my source account.
Airtel informed to wait until[protected].Amount of Rs.349.not yet credited.Who will credit the amount.
Airtel or CITRUSPAY or TMBANK.

Reply

Citrus Payment Solutions Customer Care's response, Feb 12, 2020

Verified Support

Dear Customer,

Greetings from Citrus!

Your transaction with the Citrus ID: 402001000324164 processed for Rs. 349 is a successful transaction.

For any concern regarding service delivery/refund/cancellation/change, we request to contact Airtel. You may refer to the below contact details:

Website:- https://www.airtel.in/contact-us?icid=header_new

Regards,
Citrus Support Team

I

isha gite

Dec 24, 2020

I was purchasing some clothes on Zara payment got deducted from my bank account Rs 6830 and on the web site it is showing payment pending

Reply

Simran rawal's reply, Dec 24, 2020

This same thing happened with me today their payment sucks

S

Salicylic

from Ghumarwin, Himachal Pradesh

Feb 7, 2021

I was purchased two items for 1470 from the ZARA website. After paying through Citrus solutions Payment and debited my money. However in purchases, it shows payment pending. Please resolve this issue or debit my money back to my account.

money deducted while shopping online on zara app but order showing payment pending - Comment #3796909 - Image #0

Reply

M

Madhu devraj

Jun 13, 2021

About debited from my bank account, but Zara app says payment pending

money deducted while shopping online on zara app but order showing payment pending - Comment #3844449 - Image #0

money deducted while shopping online on zara app but order showing payment pending - Comment #3844449 - Image #1

Reply

N

Nitin Mattoo

Jul 15, 2021

i paid for my order by upi but it was showing payment is pending then i cancelled that order and placed a new one on cash on delivery, now i just want to know when will i get the refund for the same.

money deducted while shopping online on zara app but order showing payment pending - Comment #3860861 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jul 16, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 16/07/2021 via RRN 119615275175. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

A

abhxhxk

Jul 16, 2021

I placed an order on zara and completed the payment via UPI (google pay). The order hasn’t been placed as it says pending payment but the amount ₹1, 490 has been deducted from my account. Kindly please look into this issue.

money deducted while shopping online on zara app but order showing payment pending - Comment #3861540 - Image #0

Reply

R

Rachna Barna

Jul 22, 2021

Hello,
I have had the same issue .I paid the amount.Bank message says money debited .But the zara app still shows payment pending .Please look into this issue !

money deducted while shopping online on zara app but order showing payment pending - Comment #3864734 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jul 26, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI5759854141442460566
processed for Rs. 3270/- was a failed transaction. The amount has been refunded to your source account on 23-07-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

N

netramundada

Aug 6, 2021

hello,

I have done the payment, money was debited from my account, but not reflected on ZARA purchase.

I have waited for almost 3 hours for the processing.

please help and kindly look into it!

money deducted while shopping online on zara app but order showing payment pending - Comment #3873362 - Image #0

Reply

N

netramundada

Aug 7, 2021

Hello, I paid the amount on the zara app and it still showed not paid. Money was debited from my account. Please look into the issue!

When will the the refund be processed.

money deducted while shopping online on zara app but order showing payment pending - Comment #3873652 - Image #0

Reply

T

Tina.1996

Aug 29, 2021

Hi. I have ordered from Zara via UPI. But it’s showing “payment pending” on the Zara app. Please clarify.

money deducted while shopping online on zara app but order showing payment pending - Comment #3885950 - Image #0

money deducted while shopping online on zara app but order showing payment pending - Comment #3885950 - Image #1

Reply

Citrus Payment Solutions Customer Care's response, Aug 31, 2021

Verified Support

Hi,

Please note that this is a successful transaction via Citrus Id - OL4887249793710508469 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 108750302 in order to get the status at their end.

Regards,
Citrus Support Team

S

shivamsharma17

Sep 20, 2021

Hi.
I have ordered from Zara via UPI.
But it’s showing “payment pending” on the Zara app.
Please clarify.

money deducted while shopping online on zara app but order showing payment pending - Comment #3896208 - Image #0

money deducted while shopping online on zara app but order showing payment pending - Comment #3896208 - Image #1

money deducted while shopping online on zara app but order showing payment pending - Comment #3896208 - Image #2

money deducted while shopping online on zara app but order showing payment pending - Comment #3896208 - Image #3

Reply

Citrus Payment Solutions Customer Care's response, Sep 22, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 21/09/2021 via RRN 126363657664. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Citrus Payment Solutions Complaints & Reviews

File a complaint to Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 77

hp gas agency not received payment 807.50 which I paid through citrus for gas booking

Post your Comment

refund of money of unsuccessful transaction of comedk application form

Post your Comment

payment deducted from my bank account but not credit in csc account

Post your Comment

amount deducted from my account but not paid to concerned

Post your Comment

i cancelled my booking on 12.12.2019 at karnataka state tourism development corporation

Post your Comment

transaction not processed on time, no response for emails sent & waiting for refund.

Post your Comment

money deducted but has been reflected in my hp gas account

Post your Comment

amount deducted but not reflected

Post your Comment

non-payment to desired vender i. e. airtel

Post your Comment

payment issue paid through googlepay

Post your Comment

delay in the refund

Post your Comment

I made payment to kesco which was completed but money deducted

Post your Comment

online payment not received gas agency

Post your Comment

paid application fee for comedk but didn't get my comedk organization

Post your Comment

I made a upi payment, amount is credited in your account but I didn't make the purchase

Post your Comment

money deducted while shopping online on zara app but the order showed pending and was cancelled due to pending payment

Post your Comment

failed payment

Post your Comment

for refund csc digital seva portal wallet recharge money through citrus

Post your Comment

kstdc booking confirmation

Post your Comment

money deducted while shopping online on zara app but order showing payment pending

Post your Comment

Related businesses