Citrus Payment Solutions Complaints & Reviews

HPGas Bkngno 513129. Bkng clrd 01.Nov.2019 Trupti Enterprises. http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill

I got this message when I booked a HP gas cylinder and I paid the amount via the above link and amount is deducted from my account. Can you confirm if the merchant received the payment?

Can you confirm I wont be charged for payment at the time of delivery?

Sr i had made a transaction for my exam form of 1850rupees bur the amount got debited from my account rather my form staus is showin that it is not filled... Sr,
I myself shivam tekpure of shri balaji institute of technology & management betul, i had made a transaction of my exam form fees i. E of 1850 rupees but due to some error my transaction did not got successfull but the amount is deducted from my account... And i am trying to contact rgpv since last few days yet no response is observed by my side... Sr kindly look into the matter and short it out as soon as possible please

Enrollno. 0545cs161045
Name: shivam tekpure
Mode of debit : from cbi debit card
Debit card no-[protected]

Dear sir,
I had contacted your customer care through toll free number on[protected]. After five minutes contact was established. I explain about my excess payment and given the details i got the reply to hold and phone was connected to music. I was holding phone for 20 minutes. Then i swineherd my phone. My complain was not sorted nor i got any reply
My complain: - bp number 50050147. I have paid by mistake excess bill on[protected] rs. 10680 however actual bill was rs. 1068. Kindly let me know what is the procedure to refund excess amount. Please refer your receipt number 0269660. Or any other facility. Thank you
T. G. Birdavade
..

Booked and made payment at http://ezpay.hpcl.co.in//ezypay//h//[protected] on 21 Oct. Options selected was to use Citrus Payment Gateway and mode of payment was UPI.

The distributor insists that payment has not been made.

Queried UPI (Google Pay) for status. They state that its successful.

Raised the concern with Citrus Grievance Team/ Nodal Officer via eMail. All I was able to receive is an automated mail and new case id for every mail.

The parent Case ID is 05580044.

My hp gas consumer number is 612345. I booked cylinder on 24.11.2019 and the booking number is 504329. I paid rs.611.64/- online through sbi bank. Ref no. Is [protected]i dtd.24.11.2019. But the distributor did not receive the same till date. Please verify what happend. If the amount is not accounted in hp gas account, then please process the refund for me.
Yours faithfully
Sd/-

I was placing an order on zara india and opted to pay through upi payment mode, for which i use google pay. Zara uses citrus payment gateway to which i paid the sum and money was deducted but as soon as i was redirected to the app, it showed payment error.

I later placed the same order and paid through axis bank netw banking. I sent an email to [protected]@citruspay.com but i haven't received a response
I reached out zara and they confirmed they never received the amount on same order twice

It's very much inconvenient to run after your hard owned money like this from one email to another. Kindly address my grievance and refund. I can provide bank statement and google pay transaction id one to one.

Date of incident: 26th oct 2019

My hp consumer no is 111393, the booking no is 586033 I paid online through [protected]@axisbank- UTIB[protected] Ref. No.[protected] dated 06.10.2019 .
611.72/- was debited.
I had to pay cash against cash memo no. 1120491 for the delivery of the cylinder on 9/10/2019 as the payment was not transferred to the gas distributor.

Kindly process the refund.

The same complaint has been logged on [protected]@payu.in on 13th Oct. but no response.

Thks

Vivek Patil
Mob.[protected]

By today nearly around 1:00 p. M. We have made payment for inspection fee to plant quarantine through bharatkosh.gov.in for sum of inr. 20700. But still now amount not yet get reflected to their account. Please do the needful on urgent basis.
Also please take note of the payment details as under.
Transaction no.[protected]
Challan no.[protected]
Please track and update us our payment on urgent basis.

Withdrawl requests

Citrus cash

13th june 2015 | 0:06 pm

Withdrawn | successful

Ref id : [protected]

Message : withdrawn to ifsc kkbk0000753

₹836.0
Citrus cash

13th june 2015 | 0:06 pm

Withdrawn | successful

Ref id : [protected]

Message : withdrawn to ifsc kkbk0000753

₹3000.0
Citrus cash

13th june 2015 | 0:06 pm

Withdrawn | successful

Ref id : [protected]

Message : withdrawn to ifsc kkbk0000753

₹3000.0
Citrus cash

13th june 2015 | 0:06 pm

Withdrawn | successful

Ref id : [protected]

Message : withdrawn to ifsc kkbk0000753

₹3000.0
Citrus cash

13th june 2015 | 0:06 pm

Withdrawn | successful

Ref id : [protected]

Message : withdrawn to ifsc kkbk0001752

I₹3000.0
Citrus cash

13th june 2015 | 0:06 pm

Withdrawn | successful

Ref id : [protected]

Message : withdrawn to ifsc kkbk0001752

₹3000.0

Auto reversed | not reflecting in bank account or citrus wallet

Citrus cash

15th june 2015 | 5:06 pm

Withdraw - reversed | successful

Ref id : 1334049

Message : money reversed

Citrus cash

15th june 2015 | 5:06 pm

Withdraw - reversed | successful

Ref id : 1334048

Message : money reversed

Citrus cash

15th june 2015 | 5:06 pm

Withdraw - reversed | successful

Ref id : 1334045

Message : money reversed

Citrus cash

15th june 2015 | 5:06 pm

Withdraw - reversed | successful

Ref id : 1334042

Message : money reversed

Hi,
This is about upi transaction for gas refill payment through citrus payment.

Upi transaction with reference number
Ref is :[protected] dated 14/10/2019
Was shown successful but not received the payment to hp gas agency.

Hpgas bkngno 506642

Link for payment is
Http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill.

Hi,
Pl help, there are 2 payments made by citrus, need to know to whom the payment were made...
This is bit urgent pl support

2nd aug 2019 : ib/citrus/[protected]/[protected] amount rs 848/- and
1st oct 2019 : ib/citrus/[protected]/[protected] amount rs 414/-.

Pl let me know to whom the amount was paid too.

I need to know if it is paid for bsnl amount or not... Not able to get the clarity.
Just let me know to whom the amount was transferred that would serve my purpose.
Tx
Archana singh

On 3rd oct., 2019 at 12:56 pm, a sum of rs.1, 68025.96 has been debited from my account from my account at axis bank, imphal branch. But the amount has not yet been confirmed from the payee side. As enquired from the bank side, the transaction was successfully made to the citrus payment solutions.
Kindly help to generate the receipt for credit into the payees account of pricipal maharani gayatri devi girls; public school, jaipur.

My hp consumer no is 634192, the booking no is 559132. I paid at http://ezpay.hpcl.co.in//ezypay//h//[protected] on 7/10/2019
616.73/- was debited at citrus pay gov mumbai mhin[protected].
I has to pay cash for the delivery of the cylinder today 9/10/2019 as the payment was not transferred to the gas distributor.
Kindly process the refund.
Thks

Yesterday a company called sarbatdabhalac took over £4000 from my wifes credit card via citrus pay they were fraudulently saying that they were paypal and needed her card details to confirm her account. The number used was[protected] and they still answer as paypal today. I would like you to investigate this company and stop it from doing this to others.

Dear madam/sir

The payment of top-up, dated[protected]:51:08 merchant id 55703444 and[protected]:53:30 merchant id 55703627 are not successful. Please speak to payment gateway i. E. Citrus for amount reversal if not refunded yet.

_
From: [protected]@eragroup.in
To: "avm team dmrc"
Cc: [protected]@gmail.com
Sent: saturday, october 5, 2019 11:06:14 am
Subject: request for resolution for card no.[protected]

Dear sir/madam,

This is to inform you that i have recharged my dmrc card no. [protected] through icici credit card for rs. 200/-on 01.10.19 and i have received the message that “inr200 debited on credit card xxxx on 01.10.19. Info:dmrctraffic.” but, unfortunately, on checking at top-up machine on 04.10.19 dmrc card no. [protected] shows the balance minus rs.22/-. For onward travel i have to recharge this card by cash for rs. 200/- on 04.10.19 on informing the counter staff at anand vihar metro station, he advised me to contact dmrc helpline no. 155370. On contacting this helpline no. They informed me to submit a written request to this id.

Therefore, i request you to kindly look in to the matter and revert this amount to dmrc card no. [protected].

Thanks & regards,

Reena

I recharged sundirect through citrus payment gateway on september 27 for rs.230 on my central bank debit carrd. The money was debited from the bank but couldnt get the success message (The error msg occured on the site) so ive tried for the second time and get the success message with ref no:5938757... The amount was deducted two times but the recharge was done for only one time. Please help to get refund guys...

I have recharged a subscription pack of sundirect ₹269 on[protected] through sun direct apk.. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to get my sundirect get recharged as early as possible

We have paid rs 604.99 for hp gas refill on 2nd oct 2019 at 8.18 am, this transaction was made thru card. But the site got expire before getting reference number. While trying 2nd time site shows that earlier payment made was successful. Our hp consumer number is 613389
Pl help with payment reference number urgently. Without this number hp will not deliver the gas in spite of payment
Contact [protected]

I have same problem like mr. Yogesh chavada.
I had open 811 saving account in kotak bank. When i funded the zero balance account with rs.20k from my sbi bank i had recieve 1e-mail msg - "thank you for using your sbi debit card 459xx7257 for a purchase worth rs20000.0 on pos kotak1194565 at citruspay kotak txn# 92xxxx9627. If not done by you, forward this email from email id registered with sbi to [protected]@sbi.co.in to block your card. You may also call[protected]".
Please help me contact id [protected]@gmail.com

Debit card 459150xx0411
Date= 01/10/2019
Amount rs20000.0
On pos kotak1194565
At citruspay kotak txn#[protected]
Transaction reference number=[protected]
Mail id: [protected]@gmail.com
Phone number=[protected]
I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account crn no[protected], kindly check the issue. Pls check & refund the amount to as same bank process & clear the issue.

Dear sir
I am your kotak bank customer. My a/c-[protected], branch - rohini sec-18,
Sir i use kotak 811 mobile banking aap. I yesterday use this app add money in account 811 though debit card other obc bank debit card rs 14000 transtaicon process citrus payment gateway in between seesion out and other bank account amount 14000 debit but in this account not credit balance. i want my solve this faceing problem and fastly shortout.

Thanks & regards
Ruli kumari