Citrus Payment Solutions Complaints & Reviews

File a complaint to Citrus Payment Solutions

Having problems with Citrus Payment Solutions?

File a complaint and get it resolved by Citrus Payment Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Banks

Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 79

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Kengeri, 560060

This is to inform you that i have booked a cylinder for hp gas on 4th january booking no-552305 and make payment online the amount of rs 718 through citrus payment solution on 4th Jan 2020. But the dealer has denied for such online payment and i have to pay again the amount of rs 718.00 by cash at the time of delivery. What shall i do.
I shall be highly obliged if you kindly acknowledge this and provide me refund for such unsuccessful payment as soon. I have attached my supporting documents with this complaint.

+2 photos

Feb 9, 2020

Complaint marked as Resolved

Verified Support

Jan 09, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused.

Your transaction with the Citrus ID: OL[protected] processed on[protected] for Rs. 718.43 was a failed transaction and we have not received the funds at Citrus. In case of an accidental debit, the amount will be auto reversed to your source account within 3 to 5 working days (for net banking transaction) and 7 to 10 working days (for Card transaction & UPI transaction) (Excluding Saturday, Sunday and bank holiday). If the amount is not reflecting within the given time frame, we request you to contact your respective card/account issuing bank to know the status of the refund.

Regards,
Citrus Support Team

View replies

sharad.bhoge

Jan 10, 2020

Dear sir/mam
I have had made payment of 1048 rs on 31.12.2019 but till today payment receipt has not get to me from citrus payment ref no.IGAHTUSES4

faulty online payment for hp gas booking using citrus paymode - Comment #3625593 - Image #0

Citrus Payment Solutions Customer Care's response, Jan 13, 2020

Verified Support

Hi,

Please note that this is a successful transaction via Citrus Transaction ID- OL7268382583557654410 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant transaction ID- 45552901577811412 in order to get the status at their end.

Regards,
Citrus Support Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I ordered a zara product through paytm upi to [protected]@axisbank and zara people are denying any fund recieved and the zara people are saying it a system error all the transaction details are in the photo attached below how long will the refund take i have also mailed you guys regarding this i need help.. Hope you guys reply
Thank you

Preetam chalamala

+1 photos

Feb 7, 2020

Complaint marked as Resolved

Verified Support

Jan 07, 2020

Citrus Payment Solutions Customer Care's response Dear Customer,

We regret the inconvenience this may have caused. Your transaction with the Citrus ID: OL[protected] processed on[protected] for Rs. 1780 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (for Card transaction & UPI transaction) (Excluding Saturday, Sunday and bank holiday).We appreciate your understanding with regards to this matter.

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I made a payment through citrus gateway by using upi app GPay. I got the link to pay online from HP gas and selected citrus payment gateway. The transaction is done from GPay upi app which was done successfully but was not reflected in gas agency and from citrus gateway also no message. I am able to see the transaction in hdfc Bank and also in GPay.

Below are payment details:

Amount: 698.90
Date: 31 Dec 2019

HP gas consumer no: 646461

Mail-id: [protected]@gmail.com

For any other information please mail to the id.

Feb 7, 2020

Complaint marked as Resolved

Verified Support

Jan 04, 2020

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

Paridhi Agl

from Guwahati, Assam

Jan 3, 2020

Yesterday while shoping i mde a pymnt with upi..my amount ws deducted from my bank account but my orderd was not placed with the website..www.zara.in.. so i want my refund please kindly look into this matter..i am totally frustated with this..do it as soon as posible

payment for hp gas - Comment #3618810 - Image #0

Citrus Payment Solutions Customer Care's response, Jan 5, 2020

Verified Support

Hi,

we are unable to trace any transaction with the provided details. Please share the below details with us via email at [email protected] and we shall assist you further.

• Citrus Transaction ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Hyderabad, Andhra Pradesh, 500013

I chose citrus payment upi on ghmc hyderbad property tax website to pay rs 5356 to ghmc property tax hyderabad on dec 31st. My money has been successfully transferred to [protected]@axisbank.

But the payment receipt has not been generated instantly. My property tax still shows due. Kindly return my money to my account as soon as possible.

Upi transaction id[protected]

+1 photos

Jan 6, 2020

Complaint marked as Resolved

Thanks to citrus solutions for resolving my issue.

Verified Support

Jan 04, 2020

Updated by varunsang7224 Hi!
I have already sent a email to [protected]@payu.in on 31st DEC, 2019 and also on 3rd JAN, 2020.

Is [protected]@payu.in, the correct email ID I have to sent to?

In the email I mentioned the -
merchant, my email ID, vpa o[censored]PI transaction, amount, date of transaction and bank reference number. If you cannot help me, please direct me to superior of yours. Please escalate my issue and fix it ASAP.

THANK YOU.

Verified Support

Jan 06, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused.

We would like to inform you that your transaction with transaction ID[protected] was failed and the amount has been refunded to your source account on 31-DEC-19 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

Regards,
Citrus Support Team

Jan 06, 2020

Updated by varunsang7224 I received the money in my account. Thanks for returning the amount. Appreciate it.

View replies

Saheb2

Jan 6, 2020

I have made a payment towards jus college fee payment of RS .46164.98.. but transaction failed and MONEY DEBITED... Til now the money do not get credited into my bank account...plz credit this today..it's very urgent...at the time of transaction I give my no.-[protected] and e-mail id-shirsendu.[protected]@rediffmail.com

upi payment - money deducted. ghmc property tax still due - Comment #3620766 - Image #0

Citrus Payment Solutions Customer Care's response, Jan 7, 2020

Verified Support

Hey,

We looked into it and would like to inform you that the transaction OL5077446385963827733 is successful at our end and the amount for the same has been remitted to the merchant and the transaction OL7105296952103717231 is pending. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
CItrus Support Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 410222

Hpgas bookingno 514061 cashmemo 1124595 dt 28.12.19 rs.644.53, is generated. Ezygas authentication code is 4061, plz share it to dboy upon delivery 1124595 but online payment dear customer, citrus solutions pvt ltd has requested money from you on your google app. On approving the request, rs 674.85 will be debited from your account. Extra 30 rs charged plz refund extra charges

Feb 1, 2020

Complaint marked as Resolved

Verified Support

Dec 29, 2019

Citrus Payment Solutions Customer Care's response Hi Saiteja,

We regret the inconvenience this may have caused you.

Request you to share your Citrus transaction id in order for us to assist you further.

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jaipur, Rajasthan, 302039

Ref no[protected]

I used citrus payment using upi ([protected]@axisbank) to pay (6470) for my orders on
Zara app. But the order got cancelled because money was not accepted at the zara server end.
I checked with my icici bank customer care and they said that amount has been deducted and being transferred to citrus pay, but on zara app it shows that the order is cancelled.
Please guide me with next steps of actoin

Jan 27, 2020

Complaint marked as Resolved

Verified Support

Dec 27, 2019

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello,

I got scammed last night by a person using your merchant!

I bought a laptop earlier this month from amazon which is currently in transit. Someone called me last night saying they are from amazon and they are holding my package. They then asked for my card number but i was hesitant so i asked for verification. They provided me with my chat log of the customer rep from amazon which i talked to previously.

After that, they cleaned my money! 4 transactions with transaction ids:
[protected]
[protected]
[protected]
[protected]

I've contacted payoneer (My card provider) and they recommended me to contact citrus payment to cancel the transaction as it is still pending.

I would really want this to be cancelled asap. I can't find any phone number so i sent an email but no response yet.

Jan 28, 2020

Complaint marked as Resolved

Verified Support

Dec 24, 2019

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience this may have caused you.

Please note that all transactions processed through Citrus payment gateway are processed with a two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.

Regards,
Team Citrus

View replies

raju2529

from Delhi, Delhi

Dec 25, 2019

users are not interested in securing their online transactions and they share their details to others without verifying correct person.
I have given many advise but no one is caring

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Dr Maydeo. BIDS, 3rd Floor, Global Hospital, Parel, Mumbai-400012, Mumbai City, Maharashtra, 400012

Dear team,
Below said bill payment done by our side but not find out by "airtel" as per service no.[protected], hence, here we provide payment advice of rs. 1, 611/- for your ready reference. Please find the same.
Airtel holder name mrs nilima amit maydeo. Airtel number [protected]
Bill# bm2027i[protected] dtd 18-nov2019 prd 17oct19-16nov19 ; due dt 5th dec 2019 ; payable amount rs. 1610.59
Paid rs. 1, 611=00 by axis bank utr no.[protected] dtd 3rd dec 2019
Kindly do the needful and credit the paid amount in your record.
Thanks & regards, usha wadekar.

+1 photos

Jan 23, 2020

Complaint marked as Resolved

Verified Support

Dec 23, 2019

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus ID - [protected] at our end, the amount for the same has been remitted to the merchant (http://www.airtel.com).

For any concern regarding, delivery of the product/Service/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end.

Regards,
Citrus Support Team

View replies

Axis Bank Customer Care

from Pune, Maharashtra

Dec 23, 2019

Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ and raise a dispute for the referred transaction. Sorry for the trouble. Regards, Team Axis Bank.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: VijayaNagar, Bangalore, Karnataka, 580040

My payment transaction is successful with no [protected]

But still my hp gas vendor krishan gas agency not able to get confirmation.
Because of delay in transaction confirmation to my vendor my hp gas refill delayed.
So kindly revert transaction and give money back or handover money to krishan gas agency. So that i can collect money from them.

Revert with solution as early as possible.

Manjunathbalekundri
Phone [protected]

Dec 21, 2019

Updated by Rohit Manjunath Balekundri Get back to me as earliest via by phone number

View replies

Rohit Manjunath Balekundri

from Raybag, Karnataka

Dec 21, 2019

Total amount to be refunded Rs 698

Saiteja Dasari

from Khammam, Telangana

Dec 24, 2019

As my transaction for the GHMC property tax has not done but money has deducted of RS 4948 . I payed through UPI.The reference number for the transaction is[protected].I enquired from the payment app that money has deducted and transfer to the respective account but payment has not done yet . please solve this problem immediately .

regarding transaction no 191912063601585 - Comment #3613360 - Image #0

Saiteja Dasari's reply, Dec 19, 2019

What steps are taken for complaint resolvation.my problem has not resolved yet

Saiteja Dasari's reply, Dec 19, 2019

My complaint not resolved yet

Citrus Payment Solutions Customer Care's response, Dec 28, 2019

Verified Support

Hi Saiteja,

We regret the inconvenience this may have caused you.

We would like to inform you that the transaction with the Payment ID: 935311055231 is successful from our end with UPI Ref No. UPI9187642881358550782 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

Regards,
Citrus Support Team

Supriya karanth

from Bengaluru, Karnataka

Dec 24, 2019

I have paid 698.50/- for gas refilling through google pay. The money got deducted but I didn't receive the booking confirmation.
Please confirm the booking or refund the money deducted.
Transaction id:[protected]

regarding transaction no 191912063601585 - Comment #3613400 - Image #0

Citrus Payment Solutions Customer Care's response, Dec 28, 2019

Verified Support

Hi Supriya,

We regret the inconvenience caused.

We wish to inform you that the said transaction has been refunded on 20-12-2019 with UPI ref no. UPI5082918856098160111 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

Regards,
Citrus Support Team

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: A-901 Madhupushpa Phase1 Pune MH, Pune, Maharashtra, 411057

Complaint
I made a phonepay upi payment to hathway broadband services on dec 19th. My money has been successfully transferred to [protected]@axisbank. But the payment receipt has not been generated instantly. Hathway people say they have not received the amount. I am continuously trying to contact you i am not getting any response and my money is gone and left with no internet connection. Kindly return my money to my account.

I have already contacted hathway care, they could not help me. So, i want my money back.
Pls resolve this immediately and refund my payment

+2 photos

Jan 24, 2020

Complaint marked as Resolved

Verified Support

Dec 23, 2019

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused.

We wish to inform you that your transaction with Citrus ID OL[protected] processed on 19/12/2019 for Rs.. 3346/- was a failed transaction. The amount has been refunded to your source account on 20/12/2019 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I made a upi payment to hathway broadband services on dec 13th. My money has been successfully transferred to [protected]@axisbank. But the payment receipt has not been generated instantly. Hathway people say they have not received the amount. It's been 7 days now and my money is gone and left with no internet connection. Kindly return my money to my account.

I have already contacted hathway care, they could not help me. So, i want my money back.

Upi ref no :[protected]

Dec 20, 2019

Complaint marked as Resolved

They understood my issue and returned my money back to source Account.

Dec 20, 2019

Updated by Suman Chakravarthy K This was the payment link shared by Hathway : http://tinyurl.com/sgbcuc9

Verified Support

Dec 20, 2019

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused.

We wish to inform you that your transaction with Citrus ID OL[protected] has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday).

Thanks and Regards,
Citrus Support Team

Dec 20, 2019

Updated by Suman Chakravarthy K I have received my money back. Thanks a lot for the swift resolution.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110034

I purchased a clothing item and a perfume bottom from zara. The amount for the same was debited from my account but zara emailed that the purchase failed and after a lot of complaining to google pay the amount has still not been credited back to my account. Please help soon as you can. It’s already been a week that i have not received the payment and i am still waiting.

Jan 26, 2020

Complaint marked as Resolved

Verified Support

Dec 23, 2019

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience this may have caused you.

We would request you to share your citrus pay transaction id along with your contact number in order for us to assist you better .

Regards,
Team Citrus Pay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

To make payment of rs120030.00 to cghs thro' 'bharathkosh. Nic.in i transferred amount from my axis bank account.
After debit to my axis bank account, tarnsaction failed. It is a huge amount payable to cghs.
I am put into inconvenience due to this failed transfer even after money debited from my account. Pl check where is the amount gone.
I request to transfer the amount back at once so that i can pay to cghs.
Complaint given in axis bank also.
Reference id for axis bank transaction is[protected]

Jan 20, 2020

Complaint marked as Resolved

Verified Support

Dec 20, 2019

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused.

We request you to share the Citrus transaction ID or confirm the date of the transaction so that we can check and assist you with the status.

Regards,
Citrus Support Team

View replies

Axis Bank Customer Care

from Pune, Maharashtra

Dec 19, 2019

Hi, we are here to help! Please share with us your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ranga Reddy, Andhra Pradesh, 500084

I had made payment through citrus solutions on zara website worth 2290 rs on 10th december. The amount was deducted from my account. When communicated the same to zara, they replied that it was a pre authorisation payment through your gateway. They didnt recieve the payment. It has been 6 days and the money is not credited back. I am attaching the transaction screenshot for your reference.
Kindly do the needful as soon as possible else i will have to approach consumer forum.
I have tried to register complaint through email as well but i haven't recieved any response
Ticket number : 05725130

+1 photos

Jan 22, 2020

Complaint marked as Resolved

Verified Support

Dec 20, 2019

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused.

We are unable to identify your transaction with the provided details. We request you to share the Citrus transaction ID so that we can check and assist you with the status.

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 700156

Hi,
Pfa as i applied for a new hathway broadway connection so got a link from hathaway executive for payment of 2475 and did the payment via google pay upi but they didn't received the payment. Kindly reverse the amount so that i can initiate the fresh payment again. Kindly resolve it as soon as possible because i need a new connection urgently and can't wait for 3 working days for a refund.

+1 photos

Jan 18, 2020

Complaint marked as Resolved

Verified Support

Dec 17, 2019

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience this may have caused. We wish to inform you that your transaction with the Citrus ID: OL[protected] has been refunded on[protected] and shall reflect into your account within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

We appreciate your understanding with regards to this matter.

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I was placing an order on zara india online on 14th december and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Jan 18, 2020

Complaint marked as Resolved

Verified Support

Dec 17, 2019

View replies

Siddhant Gurung

Aug 8, 2020

My money was deducted but than order was failed

zara order payment - Comment #3716105 - Image #0

sandhya kurup

Sep 22, 2020

Hi i have made a purchase from zara this 19th sep 2020 and the payment was made through citrus solutions. The payment was on processing and the zara order got cancelled due to some issue. Today on 22 sep i see the payment is successful but the order is already cancelled. I request you to please refund my money asap.

zara order payment - Comment #3738230 - Image #0

Bishaldam2000

Nov 3, 2020

I have done a payment for my orders. Money has been already debited from my account. Still it shows "pending payment". Please see to this at the earliest.

zara order payment - Comment #3757839 - Image #0

zara order payment - Comment #3757839 - Image #1

PayUMoney Customer Care

from Gurgaon, Haryana

Nov 4, 2020

Please share the below details for assistance.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

harkirat kaur sabharwal

Nov 9, 2020

I was placing an order on zara india online on 9थ November and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

zara order payment - Comment #3760680 - Image #0

Jatin1596

Jan 11, 2021

Amount deducted via upi transaction on 7th jan 2021 but not paid to Zara
So now i requested you to please refund my amount on priority basis
Please find attached gpay transaction receipt

Thanks
Adv. Jatin

zara order payment - Comment #3786348 - Image #0

Citrus Payment Solutions Customer Care's response, Jan 12, 2021

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 08/01/2021 via RRN 100714153731. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Pradeep8889

from Noida, Uttar Pradesh

Feb 21, 2021

I ordered online in zara and paid through upi but the order got canceled but my money dint not get refunded to me. So kindly look into the problem and refund my money soon as possible. Thanks

zara order payment - Comment #3802316 - Image #0

PayUMoney Customer Care

from Gurgaon, Haryana

Feb 23, 2021

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 10960.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Muskan Kundra

Feb 23, 2021

I was placing an order on zara india online on23rd february and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@pnb and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

zara order payment - Comment #3803541 - Image #0

Muskan Kundra

Feb 23, 2021

I was placing an order on zara india online on 23feb and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@pnband money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

zara order payment - Comment #3803558 - Image #0

Muskan Kundra

Feb 24, 2021

I want my refund bck

PayUMoney Customer Care's response, Feb 25, 2021

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

Citrus Payment Solutions Customer Care's response, Feb 25, 2021

Verified Support

Hi! Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 24/02/2021 via RRN 105417969552. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus

Sabith007

from Thalassery, Kerala

Mar 8, 2021

Hi,
I have made a purchase from Zara app on 7/03/2021. I paid my payment through UPI (CITRUS SOLUTIONS PVT LTD)
UPI transaction ID:[protected]
Payment was successfully done unfortunately order was cancelled by ZARA app
Order no: [protected]
I kindly request yu to please refund my amount Asap

zara order payment - Comment #3808369 - Image #0

zara order payment - Comment #3808369 - Image #1

zara order payment - Comment #3808369 - Image #2

zara order payment - Comment #3808369 - Image #3

Sabith007's reply, Mar 8, 2021

Citrus Payment Solutions Customer Care's response, Mar 9, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL5160810118771205275
processed on for Rs. 2990 was a failed transaction. The amount has been refunded to your source account on 2021-03-07 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Ankur311

Apr 11, 2021

Amount deducted via UPI transaction on 11th Apr 2021 but not paid to Zara
So now I requested you to please refund my amount on a priority basis
Please find attached the paytm transaction receipt

Thanks
Ankur

zara order payment - Comment #3821999 - Image #0

Preetttttt

May 3, 2021

I did the payment through upi from google pay to zara. Payment is successful and my amount is debited. But zara still shows amount pending. Refund my money immediately. And if you have received it. Kindly update the app settings.

zara order payment - Comment #3829007 - Image #0

zara order payment - Comment #3829007 - Image #1

Dahiyamansi

Jun 4, 2021

I made a purchase from zara for which i paid through upi. The amount got deducted but the order got cancelled on zara somehow.
I request you to kindly refund my amount back

zara order payment - Comment #3840744 - Image #0

Citrus Payment Solutions Customer Care's response, Jul 1, 2021

Verified Support

Hi Dahiyamansi,

We regret the inconvenience. We will check and update you on the status of the given transaction in next 24 hours. We appreciate your patience.

Regards,
Citrus Support Team

Citrus Payment Solutions Customer Care's response, Jul 2, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL8768641116990112172
processed on 01-06-2021 for Rs. 4470.00 was a failed transaction. The amount has been refunded to your source account on 02-06-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

mark menezes10@

Jun 30, 2021

I made a purchase from zara for which oipaid through upi the money got debited from my account but did not receive by zara I made it through my upi please resolve my issue and offer a refund at the earliest

zara order payment - Comment #3852762 - Image #0

Citrus Payment Solutions Customer Care's response, Jul 2, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 01/07/2021 via RRN 118121107073. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Teghpartap Singh

from Chandigarh, Chandigarh

Jul 1, 2021

Hi I ordered on zara for the amount of 8970rs on 30th June, i made the payment via upi but the order got cancelled by zara.
I request you to kindly refund my amount back.

zara order payment - Comment #3852903 - Image #0

Teghpartap Singh

from Chandigarh, Chandigarh

Jul 1, 2021

Hi I ordered on zara for the amount of 8970rs on 30th June, i made the payment via upi but the order got cancelled by zara.
I request you to kindly refund my amount back.

zara order payment - Comment #3852904 - Image #0

Teghpartap Singh's reply, Jul 5, 2021

The Bank said the money has been credited to merchant account

Moh4

Jul 12, 2021

I was placing an order on ZARA India online on 12/07/2021 and opted for UPI payment. I then did the payment through Google pay for which ZARA has used CITRUS SOLUTIONS PVT LTD as the payment gateway. I did my transaction via hdfcbank and money got deducted from my account TWICE but ZARA has not received the transaction and it still shows payment pending. So ZARA cancelled the order but I haven’t received my refund yet. Kindly check my concern and give me refund ASAP

Please note the amount got deducted twice.

zara order payment - Comment #3858696 - Image #0

zara order payment - Comment #3858696 - Image #1

Moh4's reply, Jul 12, 2021

Please do respond

Moh4's reply, Jul 12, 2021

Can you please resolve this issue soon?

Citrus Payment Solutions Customer Care's response, Jul 14, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, your transaction via reference id 119309014763 is a failed transaction and amount for same has been refunded on 13/07/2021 via RRN 119309014763. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Further, your transaction via reference id 119309080770 is a successful transaction via Citrus id OL7719824729190403002 and source transaction id UPI4621561263741616687 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Moh4's reply, Jul 27, 2021

I haven’t received my refund yet! Can you please look into this issue?

Anguzo sanchu

Jul 12, 2021

was placing an order on zara india online on 12th july and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

zara order payment - Comment #3859058 - Image #0

Citrus Payment Solutions Customer Care's response, Jul 14, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, your transaction via reference id 119317089006 is a failed transaction and amount for same has been refunded on 13/07/2021 via RRN 119309014763. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

SiddharthGupta03

Jul 13, 2021

I made an order on Zara dated : 12/07/2021
I paid the amount through my Google pay UPI. The money was successfully sent to Citrus Solutions pvt ltd, and the amount was deducted from my bank too. But Zara cancelled my order as the amount was not received on there end.
Kindly help me with this.
Zara order ID : Nº [protected]

zara order payment - Comment #3859166 - Image #0

Citrus Payment Solutions Customer Care's response, Jul 14, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 13/07/2021 via RRN 119318722466. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Ravijha1234

Jul 16, 2021

Hey,
i would like to complain about my purchase from zara i purchased for amout 3980/ through citrus payment phonpe option but in the app its showing payment pending . Please help me out with it. I want my refund.

zara order payment - Comment #3861581 - Image #0

zara order payment - Comment #3861581 - Image #1

Py92's reply, Jul 22, 2021

Hello
Did you get refund ?

Ravijha1234

Jul 16, 2021

Hey,
I made an purchase on zara on 16/07/2021
And I would like to complain that my payment is done and amount is debited from my account through citrus payment upi transaction for amount 3980/ but in the app it's showing payment pending please help me out with it I want have a proof and I want my refund help me out as fast as possible

zara order payment - Comment #3861583 - Image #0

zara order payment - Comment #3861583 - Image #1

Yash Nahar

from indore, Madhya Pradesh

Sep 16, 2021

I was placing an order on zara india online on 30th june 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via google pay and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest

zara order payment - Comment #3894267 - Image #0

zara order payment - Comment #3894267 - Image #1

Yash Nahar's reply, Nov 22, 2021

Kindly check my concern and give me refund of my money at the earliest

Likita Shetty

Sep 20, 2021

had ordered from zara, the amount got debited from my account but the order was cancelled. It has been 2 days and i still haven’t received the amount back

zara order payment - Comment #3895708 - Image #0

Renchen

from Leh, Jammu and Kashmir

Oct 22, 2021

I had placed an order of Rupees 3580 on Zara India Online on 22nd October and had paid via Google pay Upi id for which Zara has used Citrus Solutions Pvt LTD as the payment gateway. I had paid via HDFC bank and the money got deducted but Zara didn't receive the money and order got cancelled eventually. Please kindly initiate the refund of deducted amount as soon as possible.
UPI transaction Id[protected]
Paid to - [protected]@axisbank
Paid from - Rinchen Wangmo Minor

Citrus Payment Solutions Customer Care's response, Oct 23, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

Akshwarya Gupta

Nov 7, 2021

Hi
I had placed my order on zada India earlier today on 7-11-21. The money was deducted from my account but no progress had been shown on the app.
Kindly respond about the process.

Helpful

67 other people found this review helpful

67 found this helpful

27 Comments

Post your Comment

Comment Guidelines

Hello sir/madam,
I am an engineering student of jis college of engineering, west bengal, which accepts semester fee through the gateway of citruspay. While carrying out my transaction yesterday dated 12 dec 2019, the amount got deducted from my bank account but the payment receipt didn't come. Kindly help me out sir/ madam, as it's a hefty amount.
Thanking you,

Your's sincerely

Rohit ghosh
Phone number: [protected]/ [protected]

Jan 15, 2020

Complaint marked as Resolved

Verified Support

Dec 14, 2019

View replies

Mohnish Samel

from Vasai-Virar, Maharashtra

Dec 17, 2019

I have done payment from Paymantra. But payment done doesn't reflect on Hp Gas app.trans.no.[protected]

Citrus Payment Solutions Customer Care's response, Dec 22, 2019

Verified Support

Hi,

We regret the inconvenience caused.

We request you to confirm your Citrus transaction ID so that we can check and assist you with the status.

Regards,
Citrus Support Team

ishanka

from Naduvattam, Tamil Nadu

Dec 17, 2019

Customer Id:[protected]Branch Name:PKR JAIN SCHOOL, AMBALAAccount Number:[protected]Account Type:Savings Bank SchemeAccount Balance:3, 767.96Transaction Date:06/12/19Transaction Type:DRTransaction Amount: INR 1, 087.00 Transaction Description:EBANK:[protected]/[protected]/CITRUS P

Citrus Payment Solutions Customer Care's response, Dec 22, 2019

Verified Support

Hi,

We request you to help us understand your concern along with Citrus transaction ID so that we can check with our team and assist you accordingly.

Regards,
Citrus Support Team

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 23/6 nchc muduga amdalli, Uttara Kannada, Karnataka, 581324

I paid the amount rs.713.50 via the above link and got the successful transaction message. But when the gas delivery came the distributor denied for the online payment received confirmation. However, the amount is deducted from the bank. Please help me in refunding it... Hpgas bkngno 564888 con 621127 bkng clrd 02. Nov.2019 soni gas agencie otp 3844 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill
Hpgas bkngno 560831 con 624518 bkng clrd 01. Apr.2019 dudsagar dairy e otp 6512 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill

Bkngno 564888 con 621127 bkng clrd 02. Nov.2019 soni gas agencie otp 3844 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill

Jan 14, 2020

Complaint marked as Resolved

Verified Support

Dec 14, 2019

Citrus Payment Solutions Customer Care's response Hi,

We apologize for the inconvenience caused to you. We request you to share the Citrus transaction ID with us so that we can check with our team and assist you with the status of the transaction.

Thanks and Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

I had booked for a gas cylinder and paid using the link to this app. The money was deducted from the account but it did not reflect in the gas agency 's receipt. I had to pay on receiving the cylinder. Since the amount has been paid by me on the day of receiving the cylinder, pl refund the money paid through your app. The payment was done on 10th December

+1 photos

Verified Support

Dec 13, 2019

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused.

We would request you to share the Citrus transaction ID with us so that we can check and assist you with the status of your payment.

Thanks and Regards,
Citrus Support Team

Dec 13, 2019

Updated by Praba vino I will attach bank statement

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110024

I have been trying to connect with their helpline for weeks, but no response is being received from [protected]@payu.in or [protected]@payu.in. Their phone number[protected] is not reachable at the moment either.

I have a merchant account but need to change the bank and other details. I am unable to enter my gst details on the website also.

Jan 9, 2020

Complaint marked as Resolved

Verified Support

Dec 09, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details via help.payu.in to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Citrus Payment Solutions Complaints & Reviews

File a complaint to Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 79

faulty online payment for hp gas booking using citrus paymode

Post your Comment

zara product order

Post your Comment

payment for hp gas

Post your Comment

upi payment - money deducted. ghmc property tax still due

Post your Comment

hp gas refill wrong about dedication

Post your Comment

payment deducted from the bank but not accepted by the retailer

Post your Comment

I got scammed!

Post your Comment

airtel 9867303277-bill paid on dtd 3rd november, 2019

Post your Comment

regarding transaction no 191912063601585

Post your Comment

payment has been successful but hathway is denying they have not received yet

Post your Comment

payment done - bill receipt not received

Post your Comment

payment debited but purchase failed and amount not credited back

Post your Comment

online payment to bharatkosh.nic.in failed

Post your Comment

regarding payment status

Post your Comment

money debited from account to citrus solution but not credited to hathway

Post your Comment

zara order payment

Post your Comment

semester fee payment

Post your Comment

hp gas refill payment

Post your Comment

gas bill payment

Post your Comment

getting no response

Post your Comment

Related businesses