Citrus Payment Solutions Complaints & Reviews

Hi Team,

In reference to your mail, can you help me with your information on my payment transaction made on CITRUS PAYMENT SOLUTION (AIRTEL POSTPAID AP), ICICI claims the amount is credited to beneficiary on the scheduled date and beneficiary Airtel claims as has not received its amount.

As ICICI bank service has suggested to reach CITRUS PAYMENT SOLUTION (AIRTEL POSTPAID AP) gateway for transaction status.

Can you share us the detailed status of the transaction, to move further on the Issue.

We have shared you all the required details as an attachment for your reference.

in case if you require any more required documents, let us know with your email id.. would share you the same.

--Citrus, Merchant and Bank reference number.
Payment ID: [protected]
Biller Registration details: AIRT[protected]

----Scan copy of bank statement indicating the debit for the required transaction.
Can you share me email id to forward the required attached documents.

CM Query: Name: Praveen S

Request made from -- ICICI bank
--- Transaction date along with the amount.
Transaction Date: - 25.April.2019
Transaction Amount 236.00

---Email id or phone number used for processing the transaction.
E-mail address: Praveen.[protected]@gmail.com
Mobile no:[protected]

--First 6 and last 4 digits of your card.
418157 and 4151

Product/Service: Internet Banking

Request related to: transaction amount not reached to beneficiary Airtel

Bill Reference Information: [protected]
Payment ID: [protected]
Type of request/complaint: Bill Payment/Shopping mall/Recharge dispute

Regards
Praveen S.

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Hi
This is about debit card transaction for gas refill payment through citrus payment.

Mobile number is [protected]

Debi card number is [protected] & transaction with reference number is OTHPG[protected]Citrusp*pushpam Pune- dated: 28/08/2019.
Was shown successful but not received the payment to hp gas agency.
So kindly refund the money of my sb account number is [protected] IFSC: SBIN0003827, Hubli.

Hp gas booking No. 609145

Link for payment is

HPGas BkngNo 578062 Con 609145 Bkng Clrd 25.Aug.2019 Sri Suresh HP Ga OTP 9332 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill

Enclosed : Stament account

Thank with Regards

Aanjaneya Konapur

Date of incident 06/09/2019
fraud number [protected]
my account was debited by Rs 49990 yesterday evening ie on 06/09/2019 after fraud call received from above number. please help

कल तारीख 25/08/2019 को मेरे कोटक महिंद्रा 811 अकाउंट से 9, 990 रुपये kate गए और जो citrus pay के through कटे हैं मुझे मेरे पैसे refund चाहिए मुझे ish no पर call करे [protected] plzz help

I have sent all the details in the email as mentioned above. And I dont understand why you're not able to fetch the details, as I have provided screenshot of my BHIM UPI reference number and date time that is enough to track all the records, still then else you need. This time I have shared UPI and Bank screenshot.

Sir my phone problem I am calling to customer service, but he was telling me not serviceble your amount will be refund please tell me your card number
and OTP than a he was my account blance 5999₹ debit OTGH txn#[protected]CITRUSpy KOTAK Mumbai. He was fraud me Please refund my amount my account my phone [protected]