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[Resolved]  Citrus Payment Solutions — amount debited through citrus pay but no order placed.

I placed an order on19th september 2020 on zara india online and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
The amount of ₹2, 290 got debited from my account but zara did not received the amount.
My order has been cancelled now.

Kindly check my concern and give me refund of my money at the earliest.

amount debited through citrus pay but no order placed.
Complaint marked as Resolved Sep 29, 2020
Verified Support
Citrus Payment Solutions Customer Care's response Sep 22, 2020

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 21/09/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Team Citrus
Complaint comments  4 Comments     Updated: ShareTweet


Hi this is shubham kuldharia
I made a payment of 6770.00 to through upi id payment from your payment gateway on[protected].
Payment was done to you but not credited to zara and also they have cancelled my order
So please return my money in same account as its been more than 8 days.
Attaching payment details
Please check and reply on [protected]

Citrus Payment Solutions Customer Care's response, Oct 8, 2020
Verified Support

Hi Shubham,

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction Id - OL9049191590766317806 and source transaction Id - UPI7609597331458533275 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Team Citrus
Shubham Kuldharia's reply, Oct 8, 2020
Hi this is shubham
thank you for your reply
As per your answer i talked with merchant and they are saying that payment
is not credited to them and showing invalid transaction.
so please confirm with zara for this transaction from your side and reply on this issue.
Hey Shubham.. were your money refunded?
Shubham Kuldharia's reply, Oct 10, 2020
Citrus Payment Solutions Customer Care's response, Oct 13, 2020
Verified Support

Hi Shubham,

As informed earlier, please note that your transaction was successful and payment has been processed to the merchant. You are requested to contact the merchant with th Merchant Order Id - 104833029
in order to get the status at their end.

Citrus Support Team
Thank for your reply
i suggest you to please share your bank details with me about this payment credited to you and credited to from ypur side.
As is not accepting is amount they are not refunding this paymnent to me.
please share your bank statement about this transaction so i can raise a complaint about zara in my bank as suggested this procedure by bank itself.
merchant is denying that they receive payment and suggesting to file a chargeback against citrus in bank.
i am filing a chargeback in bank please reply what to do otherwise

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    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052