Citrus Payment Solutions Complaints & Reviews

Pay admission fee of Delhi University by citrus payment solutions but my fee was not paid and my money was deducted from my account

Aug 5, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 16, 2020

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.

Regards
Team Citrus

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Website: Zara

I ordered two products from the zara app and the money has been debited and the payment is still pending. Citrus Pay... Ref#IGAJQCVOS4 on 14Oct20. Please help.

Aug 5, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 15, 2020

Verified Support

Hi!

Apologies for the inconvenience.

We are not able to trace any transaction with the given information. Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Zara cancelled my order and Money has been deducted through Google pay on 7th Oct 2020.
Didn't receive my amount back in my bank. Kindly see through this as I've already submitted complaint but no response received.
Amount - Rs. 3080
Order no. - [protected]

Kindly find the attachment below
Looking forward for your positive response ASAP

+1 photos

Aug 12, 2021

Complaint marked as Resolved

Verified Support

Oct 15, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 08/10/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Address: New Delhi

Yesterday on 12.10.2020, I had made two transactions for transfer of money to the Ministry of Health of Family Welfare, Government of India towards subscription of CHHS facility for pensioners for lifetime.
The first transaction, a token amount of Rs. 100 was successfully transferred and received the receipt. But, the 2nd transaction for an amount of Rs. 1, 20, 000 (One lakh twenty thousand) although deducted from my account has not yet been transferred to the beneficiary account and no receipt was generated.
Therefore, it is requested to confirm if the transaction has been successful or to refund the money to the original account so that again attempts can be made to transfer the money. Attaching photo of the statement of transaction made on 12.10.2020.

+1 photos

Aug 5, 2021

Complaint marked as Resolved

Verified Support

Oct 15, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, the given transaction got success on 13/10/2020 via Citrus transaction id OL[protected] and source transaction id [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Address: Souparnika Thalassery

Hai
I have made a payment for mathrubhoomi astrology service on 2nd october 2020. Payment id [protected]. But still now I didn’t get any response or confirmation mail about the payment whether is successful or not. So please do the needful as soon as possible. If its failure please refund my money.

Thanks and Regards
Nayana P

+1 photos

Oct 16, 2020

Updated by Nayanapinky Its four days now I have made a complaint. No response for my query is received. Please clarify it as soon as possible and refund my money

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Address: Nagpur

I have added 3600 from SBI net Banking but no credit is given to CSC govt wallet so plz add or refund me

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Hi, I placed an order on Zara mobile application on[protected]. I used Google pay application for UPI payment. The amount was debited from account but the payment page on the Zara application was not responding. Afterwards, the order was shown pending. The Zara site said, payment was pending. But already the amount has been debited from my account through google pay.
after few time, the order was cancelled as payment delayed.

I contacted Zara customer care and their agent told me that it will be remitted back to my account in 10 days. But there is no proof for anything. what kind of a service is this?? If i did not get a refund in few days, i will be going to consumer court for illegally keeping hold of costumers money for several days. Upon research i came to know that same is happening to a lot of people.

Verified Support

Oct 13, 2020

Citrus Payment Solutions Customer Care's response Hi Ajas,

We regret the inconvenience caused. Please sHare your transaction details so that we may check and assist you with the status.

Regards,
Citrus Support Team

Oct 13, 2020

Updated by Ajas Kadavil Sorry im unable to post a screenshot of the transaction here. I will type down the details

UPI transaction Id :[protected]

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UPI Ref No :[protected] amount:3999
I made a payment for zara which is made through citrus pay and due to server problem payment was stoped til the citrus pay money deducted from my account to citrus pay but product payment was cancelled

+4 photos

Oct 11, 2020

Updated by varn4960 Do as possible as fast

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I made a payment to Zara for a hand bag through gpay. The payment was successful but was not recieved by Zara. The payment page in Zara app still show payment pending status. The UPI transaction ID[protected]. Please resolve it asap.

+1 photos

Oct 11, 2020

Updated by VishKaka The payment still shows pending. Please resolve it.

Oct 11, 2020

Updated by VishKaka The payment still shows pending. Please resolve it.

Oct 12, 2020

Updated by VishKaka The payment now shows canceled whereas my account has already been debited with Rs 2290. I just want my refund now asap.

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V

VishKaka

Oct 13, 2020

The refund of Rs 2280 has not been recieved as yet and it's been two days. Please look into the matter. Thanks.

Payment was successful but not received by Zara - Comment #3747988 - Image #0

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Hi,
I had written a complaint on 8th bt there was ji response regarding this.
I am again mentioning in this that my order amount has beem credited which has not reached Zara's account. Please assist me in refunding the amount of Rs 2880 dr on 8th of october.

Oct 14, 2020

Complaint marked as Resolved

Got my refund

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I have placed the online order on zara india and opted UPI payement which directed to CITRUS then directed toh phonpe app. I had completed the payment and amount of 3890 was deducted but on zara payment is still pending. I had talked to zara also and they are claming they haven't received the payment. The order has been canceled so please refund my money to my account. Here is the transaction ID P2010092007492149735145
Date of transaction 9th oct

+1 photos

Oct 16, 2020

Complaint marked as Resolved

Got my refund. Thank you citrus

Verified Support

Oct 12, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 12/10/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Oct 15, 2020

Updated by Sakshik080 I got the refund. Thanks for maintaining the trust.

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I have placed the online order on zara india and opted UPI payement which directed to CITRUS then directed toh phonpe app. I had completed the payment and amount of 3890 was deducted but on zara payment is still pending. I had talked to zara also and they are claming they haven't received the payment. Here is the transaction ID P2010092007492149735145
Date of transaction 9th oct

+1 photos

Oct 16, 2020

Complaint marked as Resolved

Got my refund. Thank you citruspay

Oct 09, 2020

Updated by Sakshik080 Transfer my payment to zara ASAP otherwise they will cancel the order. Please process my request at earliest.

Oct 10, 2020

Updated by Sakshik080 Zara has cancelled my order and now I want my refund back into my account. Can you atleast reply to my grievance.

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Address: VILL LAKHMIRWALA PO MANOHARPUR TEH JIND

I can't redirect on parents site after paying amount.So i cant any receipts regarding these payments.CITRUS Refrence No. are [protected] and [protected].Pleasehelp immediately.I need full transction regarding this.

+1 photos

Oct 11, 2020

Complaint marked as Resolved

I had done two succesfully payment on 09/10/2020.After successfully payment i not redirected merchant site so i can't download the payment slip regarding this payment and no payment slip sent me via email.My email id is [email protected] which i fill in merchant site.Merchant name is THE REGISTRAR KURUKSHETRA UNIVERSITY KURUKSHETRA. My payment detail Citruspay id are Citruspay Id - 05210073313062 and Citruspay id- 052010073310986. Please help immediately sir because without payment slip i can't submit my application form in Kurukshetra University.

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Address: ladwa

Sir i have a refrence no.[protected] so i get transaction id

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 9, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to elaborate your concern along with your registered details in order for us to assist you further with your query.

Regards,
Team PayU

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Hello, I performed a fund transfer from IDFC First bank debit card to kotak bank account through citrus pay and after I put all the details and clicked on pay, amount got debited from IDFC but I got an error page saying secure connection failed, and the url name then was sabio.kotak.com/STP_FUNDING..., the money has not been credited into my kotak account.
Please help me resolve this issue.

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I have placed a zara order on 8th October, amount is debited bt order showing pending.
Please if possible resolve it. An amount of Rs 2880 is debited

+1 photos

Oct 14, 2020

Complaint marked as Resolved

I got my refund

Oct 08, 2020

Updated by Arpita Parida Please kindly assist me

Oct 08, 2020

Updated by Arpita Parida Please help in refunding my amount asap

Oct 08, 2020

Updated by Arpita Parida Pleasee clarify

Oct 09, 2020

Updated by Arpita Parida Due to the negligence my order has been cancelled as well the amount of Rs 2880 has not been refunded. Please kindly hell me with this.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 10, 2020

Hi Arpita,

As checked, refund was successfully initiated on 9th October 2020 for UPI[protected] and shall reflect in the source account within 5 to 7 working days. Please find the needful Bank RRN no. for your reference[protected]. Hope this helps.

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Address: hyderabad

Website: ghmc app

Amount deducted from bank but reflecting in ghmc. Payment done using upi.
Ghmc ptin : [protected]
Mobile number:[protected]
Upi id: [protected]@hsbc

Bank details:

Trx ref: 83312161

Trx date: 06-oct-2020 15:23:30

Cust ref:[protected]

Amount : 4105.00 inr

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Address: Hyderabad

I have paid my property tax through Google pay with citrus pay solution but money is debited from my account and it is not reflected in Ghmc property tax portal and I have not received any payment receipt from Ghmc property tax. Please resolve this problem as early as possible.

+1 photos

Oct 10, 2020

Complaint marked as Resolved

Money paid but not reflected in GHMC portal

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vempati1989

Oct 9, 2020

Money paid through Google pay by using citrus payment solutions for property tax but not reflected in GHMC property tax portal and it is already 3 days over plz resolve as early as possible

Money is debited in my account but not reflected in ghmc property tax - Comment #3745595 - Image #0

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I had placed an order on zara india online shop and payed through upi via citrus payment solutions on 4th october and it has deducted my money but the order was not confirmed. Please get me my refund as soon as possible.

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Hi,

I have paid my ghmc property tax using citrus payment on 07 october 2020. Money has been deducted from my hdfc account but it is not reflected in ghmc website.
Reference number is[protected] and amount is rs.3, 708.00.
Ptin number is [protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 8, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction id [protected] at our end . For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly for further assistance with your query.

Regards,
Team Citrus

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vijay_kumar_k's [Complaint's author] reply, Oct 9, 2020

Team Citrus,

This response doesn't help. There have been so many issues with payment and nothing has been done with it. It is very unfortunate that we are in this situation.

R

rajesh sreekakolla

Oct 8, 2020

hi Vijay,
I also faced same problem with GHMC tax payment and this cytrus team not helping. How to complaint to GHMC any idea.

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 57

I pay admission fee of Delhi University through this

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My money has been debited

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Zara cancelled my order, didn't receive my amount back

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Amount not credited to the beneficiary account

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No confirmation after payment

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I have added 3600 through sbi net banking amount not added in csc wallet

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UPI Payment issue on Zara

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Made a payment for zara through citrus pay transaction proceed and money debited to citrus pay but payment was incomplete and cancelled

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Payment was successful but not received by Zara

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Zara order payment refund

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Amount deducted but payment was not received to zara

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Payment done to CITRUS but wasn't received to zara

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Can't get receipt after successful transaction

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Fee transaction id number

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Fund transfer to Kotak Bank failed

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I have paid my zara order by order showing pending

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Ghmc app tax payment issue

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Money is debited in my account but not reflected in ghmc property tax

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Money not refunded after order was not confirmed.

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ghmc property tax payment issue

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