Citrus Payment Solutions Complaints & Reviews

Address: 103, I.M Apartments, Insaaf Nagar, Indira Nagar, Lucknow

I opened my account on kotak Mahindra and was asked to pay 1000 rs but haven't received money in my account yet help!!!

Oct 31, 2020

Complaint marked as Resolved

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Order placed on on 29/10/2020 for a dress on Zara India website, opting for in-store delivery. Amount paid using UPI, and debited from account. The amount has not been received by Zara and order was not confirmed (later got email that it is cancelled). Called on Zara helpline and they said the same. Request the payment portal to refund the amount IN FULL at the earliest.

+2 photos

Nov 08, 2020

Updated by Shubham 07 Didn't get any update regarding my payment refund. Plz solve my problem

Nov 15, 2020

Updated by Shubham 07 I tried emailing citruspay customer care but I received no response.
Upon contacting the zara customer care they told me to contact the payment gateway (Citruspay) to initiate my full refund of ₹2280 Asap.
Kindly look into my concern and refund the amount at the earliest.

Nov 15, 2020

Updated by Shubham 07 Its above a month but I didn't get any refund or update by you..

Nov 25, 2020

Updated by Shubham 07 Don't get any refund or any update

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V

Vivek_clueless

from Powai, Maharashtra

Nov 1, 2020

Hey, Did you get your money back?

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Shubham 07's [Complaint's author] reply, Nov 1, 2020

No

A

Arshia Mahajan

Dec 20, 2020

Hey amount of Rs 3580 was deducted from my account but the order was not placed.
I contacted zara but they said i must contact citrus, i contacted them but i recieved no response from them.
Kindly look into my concern at the earliest

Amount deducted but not received by ZARA and order cancelled - Comment #3777455 - Image #0

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Address: Nashik

I am pay my nashik municipal corporation water bill. The money is deducted from my bank account but my bill is not yet paid. It is showing due. The amount is Rs.3, 450. The payment date is 23 October 2020. The transaction number is POS:CITRUS PAY Gov/Mumbai/[protected]

+1 photos

Oct 30, 2020

Updated by Shiv786 It is now 30 october till now also my payment is showing due. The payment date is 23 October 2020. Please give my money back. my transaction id is S47056215. The transaction Remark is POS:CITRUS PAY Gov/Mumbai/[protected].

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Address: Fort, Mumbai

Order placed on on 26/10/2020 for a dress on Zara India website, opting for in-store delivery. Amount paid using GPay, and debited from account. The amount has not been received by Zara and order was not confirmed (later got email that it is cancelled). Called on Zara helpline and they said the same. Request the payment portal to refund the amount IN FULL at the earliest.

+3 photos

Nov 13, 2020

Complaint marked as Resolved

Refund received very promptly. Thanks to Citrus for the redressal.

Oct 30, 2020

Updated by SameerP555 No response received as yet from Citrus Solutions. Really poor consumer service.

Oct 30, 2020

Updated by SameerP555 Please provide a solution and FULLY REFUND the amount.

Nov 02, 2020

Updated by SameerP555 Absolutely worse consumer service...no response yet either on Citrus email or consumercomplaints

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Address: Kudligi, karnataka

Dear sir,

I booked go air flight ticket on 05/10/2020 by using axis bank mobile app.

I want to inform you that Rs 33153 deducted from my account without confirmed booking and payment declined which paid to citrus payment solutions pvt ltd.

my axis bank A/c [protected] is debited by Rs. 33153 on 05Oct20.
Info: INB/[protected]/CITRUS PAYMENT SOLUTIONS Pvt Ltd.

As checked the details, the bank records show that the transaction vide reference number (PRN) [protected] was successful and the same has been routed to the vendor.

So sir do the needful.

Warm regards
Shambhu kumar
Mob [protected].

Nov 04, 2020

Updated by Drsham3137 Dear sir,

I booked go air flight ticket on 05/10/2020 by using axis bank mobile app.

I want to inform you that Rs 33153 deducted from my account without confirmed booking and payment declined which paid to citrus payment solutions pvt ltd.

my axis bank A/c [protected] is debited by Rs. 33153 on 05Oct20.
Info: INB/[protected]/CITRUS PAYMENT SOLUTIONS Pvt Ltd.

As checked the details, the bank records show that the transaction vide reference number (PRN) [protected] was successful and the same has been routed to the vendor.

So sir do the needful.

Warm regards
Shambhu kumar
Mob [protected].

Nov 09, 2020

Updated by Drsham3137 ADVERTISEMENT

Banks Complaints
Citrus Payment Solutions
Citrus Payment Solutions — Payment decline and not reversed
Drsham3137 on Oct 27, 2020
Mark as Resolved

Dear sir,

I booked go air flight ticket on 05/10/2020 by using axis bank mobile app.

I want to inform you that Rs 33153 deducted from my account without confirmed booking and payment declined which paid to citrus payment solutions pvt ltd.

my axis bank A/c [protected] is debited by Rs. 33153 on 05Oct20.
Info: INB/[protected]/CITRUS PAYMENT SOLUTIONS Pvt Ltd.

As checked the details, the bank records show that the transaction vide reference number (PRN) [protected] was successful and the same has been routed to the vendor.

So sir do the needful.

Warm regards
Shambhu kumar
Mob [protected].
ADVERTISEMENT

Updated by Drsham3137 Nov 04, 2020

Dear sir,

I booked go air flight ticket on 05/10/2020 by using axis bank mobile app.

I want to inform you that Rs 33153 deducted from my account without confirmed booking and payment declined which paid to citrus payment solutions pvt ltd.

my axis bank A/c [protected] is debited by Rs. 33153 on 05Oct20.
Info: INB/[protected]/CITRUS PAYMENT SOLUTIONS Pvt Ltd.

As checked the details, the bank records show that the transaction vide reference number (PRN) [protected] was successful and the same has been routed to the vendor.

So sir do the needful.

Warm regards
Shambhu kumar
Mob [protected].

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 27, 2020

Verified Support

+1

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction id OL[protected] and source transaction Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 28, 2020

Verified Support

Hey, this is a successful TXN via Citrus ID OL[protected]
Source CTX[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Regards
Team Citrus

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Drsham3137's [Complaint's author] reply, Dec 16, 2020

Still not refunded amount to my account..

Axis Bank Customer Care

from Pune, Maharashtra

Oct 28, 2020

Hi, we request you to refer to the following link https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ to raise a dispute for the referred transaction. Regards, Team Axis Bank.

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Drsham3137's [Complaint's author] reply, Nov 4, 2020

Still my amount 33153Rs not credited to my Axis Bank account.
Plz do the needful..

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Website: ZARA

I had made a payment to Zara on 12/9/2020 and the same amount was deducted from my bank account but the order was cancelled.
On contacting Zara they told me that the payment was stuck with the payment gateway merchant(citrus Payment solutions private limited).
I have tried writing to the first and second level on the Mail ID provided by them but no response towards the same has been received
The transaction ID provided by ZARA has been attached below

+4 photos

Oct 29, 2020

Updated by p_p97 It’s been 3 days since I posted my compliant
I haven’t received any intimation from your side regarding the same...
Kindly let me know when I can expect my refund

Nov 02, 2020

Updated by p_p97 Why is it taking so long for the team to respond!!
All the required details have been attached
Please look into the matter and initiate the refund at the earliest

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Dear Sir/ Madam,

Please note that my account was debited of Rs 11500 while trying to pay fees through link https://eazypay.icicibank.com/DA?p=giihjfig
which was presented to me by Somerville School Greater Noida.
But I did not get confirmation receipt for the fee paid.
Kindly arrange to refund back the debited amount at the earliest.

Regards
Aditya Sharma
[protected]

+1 photos

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I made a transaction through the website for a property tax concerning Rs.34, 200 through UPI (Citrus Solutions Pvt.Ltd.). The amount has been debited from my account but the transaction has failed because the amount was not credited to the seller. Given below are my transaction details.
PTIN NO - [protected]
UPI Transaction ID:[protected]
Google Transaction ID:- CICAgKCNtKb-CA
Date of the transaction:- 11 October 2020
Time:- 1:37 pm (IST)
I have tried to contact the company multiple times, but have failed in doing so. The emails have not been replied to and they don't have a proper contact number.
Attached with the complaint are the screenshots.
Hoping to find a solution soon.

+2 photos

Aug 12, 2021

Complaint marked as Resolved

Verified Support

Oct 27, 2020

Citrus Payment Solutions Customer Care's response Hi,

As checked it is a successful transaction with UPI[protected] and the amount has been remitted to the merchant. Thanks!

Regards
Team Citrus

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P

preethibachu

Nov 2, 2020

The merchant says otherwise

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 3, 2020

Hey, this is a successful TXN via Citrus Txn IdOL[protected]
Source CTXUPI[protected]at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Team Citrus

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Address: Yaddanapudi, Movva Mandal Krishna District AP Pin 521136

I tryed to pay csc online service to add amount of 3100 . in my account has been debited but not credited in csc walet

+1 photos

Oct 26, 2020

Updated by Pdevaki16 [protected]IGAJRYGLD0. TRANCATION ID

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 27, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction id OL[protected] and source transaction Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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I pay 700 fees for kurukshetra university migration fees and shows payment success but receipt not generated. Please generate my fees receipt.

Aug 5, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 27, 2020

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.

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I have placed an order at zara website on 23/10/2020 and made payment using UPI. The money has been debited to Citrus Payment Solutions but not received by ZARA.

+7 photos

Nov 15, 2020

Complaint marked as Resolved

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I have deposited 1000 rupees as i was opening kotak 811 acount and my money got deducted from my bank of Baroda account but did not receive on kotak 811 acount i paid through citruspay payu site

+4 photos

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M

Mr Potato

Oct 24, 2020

How have you marked it resolved its is not resolved i havent received my refund damn it reslove my issue

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PayUMoney Customer Care's response, Oct 24, 2020

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction id OL5898110661240410189 and source transaction id CBC1019105157628HGWT9Z8 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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I made a payment to zara via google pay on 15th August 2020. The order got cancelled because zara didn’t receive payment. They told the amount got struck with the payment gateway. Its been 2 months since I made the transaction but I’ve not received my refund yet

+1 photos

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D

Devils07

Oct 22, 2020

Got my refund

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Citrus Payment Solutions Customer Care's response, Oct 23, 2020

Verified Support

Hi!

Thanks for the confirmation. Please let us know in case any further assistance is required.

Regards,
Team Citrus

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I have recharged my airtel prepaid number on 8/7/2020 the payment was deducted from my account but the recharge was not success and the payment has not refunded .so kindly check and resolve the issue .

+2 photos

Aug 5, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 23, 2020

Verified Support

Hi Ramesh!

Apologies for the inconvenience.

As checked, we are not able to trace any transaction with the given information. Request you to share email id and phone number used during the transaction along with relevant Citrus id for further assistance.

Regards,
Team Citrus

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Rameshbaskaran's [Complaint's author] reply, Oct 28, 2020

Email Id : [email protected]
Mobile number : 9500401140
Bank Name : Axis

I have Recharged an Airtel app on 08/07/2020 and made payment using axis net banking .The money has been debited to Citrus Payment Solutions via Inb/754060381

Rameshbaskaran's [Complaint's author] reply, Nov 9, 2020

Please Update the status ...and Resolve the issue .

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I was placing an order on zara india online on 22th oct 2020 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not received the amount. Transaction id[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Verified Support

Oct 23, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 23/10/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I was placing an order on zara india online on 25th september 2020 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
The payment made was of ₹4490
Merchant id provided to me by zara is[protected]
And the ref. no. Of the payment is [protected]

Made by Ms. pawani hasija
Reg. email : [protected]@gmail.com

Attached is the copy of the statement when the amount was debited from my account

Zara says the "the checkout page was rendered "

Kindly check my concern and give me refund of my money at the earliest.

+2 photos

Oct 26, 2020

Updated by pawanihasija1210 No Revert yet, complaint was posted 5 days back .
kindly assist me with the same .

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I made a payment through UPI to Zara and the money was deducted but the order didn’t process. When will the money be refunded

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 20, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team Citrus

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S

Shruthie Ramaswamy

Oct 20, 2020

Please let me know how long it will take for a refund. The order wasn't placed when the amount was deducted. Hope the screenshot helps. Can you tell me an approximate time period by which the amount will be refunded.

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Address: D.No:1-80-13/1, Plot No: 41, Mig-2, Sector 3, Mvp Colony

I was placing an order on Zara India online on 19th October 2020 and had opted for payment via UPI.
I then did the payment through google pay for which Zara had used citrus payment gateway.
I did the transaction via [protected]@okaxis and money got debited from my account but Zara did not receive the amount and it is displaying payment pending. UPI Transaction id[[protected]]
So Zara canceled the order from their side as it keeps pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Verified Support

Oct 20, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 20/10/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I made a recharge of 1000 on DMRC card but on checking the top up there was no added value.Now DMRC is saying that they have not recieved the money and kindly talk to payment gateway. Kindly look into the matter it's been more than one week.These are the details
Smart Card number[protected]
Reference number-IGAJOZLUN3
Transaction amount -1000
Date and Time- 21.10.20, 21:14 IST
CITRUS Ref -[protected]
For your reference I am here attaching the Reply of DMRC.

+1 photos

Oct 19, 2020

Updated by Sim07 Kindly please reply back soon ...my money has been stuck for nearly more than a week now..look into the matter immediately.

Oct 22, 2020

Updated by Sim07 It's been more than 4 days there is no update about my complaint..and my 1000 rs has been stuck since 8th of October. THIS IS REALLY DISAPPOINTING that after enough of days there is no feedback from your side.You should be responsible enough to atleast update the complainants.

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We made a payment of Rs. 27, 200 on DU website. Money got deducted from our account but not credited to DU. Please process money back in original source of payment.
My contact details are [protected] & email id is mailme.[protected]@gmail.com

Aug 5, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 16, 2020

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.

Regards
Team Citrus

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 56

Regarding account opening in kotak Mahindra

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Amount deducted but not received by ZARA and order cancelled

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Money is deducted but my water tax is showing due.

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Zara Mumbai - Amount deducted but not received by ZARA and order cancelled

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Payment decline and not reversed

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Payment made to ZARA- refund not received

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Online failed transaction

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Amount credited but not debited

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my account has been debited but not credited in csc walet

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Ku fees receipt not generated

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Money Debited but not received by ZARA

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Citruspay fraud My 1000 rs not shown in my kotak 811 account but got deducted from my bank of baroda account

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Refund yet to be received

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Inb/754060381

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Money debited from bank account but order not received from zara

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Payment debited but not received by zara

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Zara payment not processed

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Money debited from the bank account but order not received by zara

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Money deducted but not added to dmrc smart card

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Payment done but not credited to the merchant

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