Citrus Payment Solutions Complaints & Reviews

I have made payment through UPI
To which the Zara status shows payment pending
Please carry forward my payment to zara, or else it will cancel the order in 24 hours .

Hi Sween!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 07/09/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards, Team Citrus

Hi Ayushi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 07/09/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Hi Avinash,

We are unable to trace the transaction with the provided details. Please share the below details to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Hi Rajan!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in for further assistance with your query.

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team Citrus

Hi Citrus Pay,

Yesterday, 31st August, 2020, I placed an order for RS 4280/- on ZARA official website. Made payment through Citrus payment solutions on GOOGLE PAY UPI.

The transaction was successful, however, the order was still pending because of the payment not done and it finally got cancelled. It been 1 day and the payment is still deducted. I am attaching the screenshots of google pay payment with my bank transaction statement. I request you to refund it to my account. I contacted zara. and they say to talk to your regarding this.

I am expecting a quick reply from your end. I have tried to reach you multiple times. I am expecting a solution from your end.

Please find the attachments below. This was all the information that i have.
All the necessary information is shared here.

PLEASE NOTE I AM UNABLE TO CONTACT YOU through help.payu.in. I have sent you several emails yet none responded. Please reply on priority.

SHWETA.

Hi Rohit,

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your concern.

Regards,
Team Citrus

Hi,

Please note, your transaction with the Citrus ID: OL[protected] processed on[protected] for Rs. 960.00 is successful at our end.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 5103416 in order to get the status at their end.

Regards,
Citrus Support Team