Citrus Payment Solutions Complaints & Reviews

I made payment for property tax on propertytax. Mnctax.in. After entering the otp for transaction the webpage displayed following message "cm90004-duplicate record". Now the money has been deducted from my account and i want it back or pay my mnc bill. I have already sent a mail about 5 days ago and yet no reply except for instantaneous automated reply providing token no and saying to get back to me within 48hours. I don't know how many hours are there in a day as per you but mine has 24 hours per day, so it's already been more than 120 hours where is the reply? The token no is 06083115. Resolve this asap.

I placed an order using the Zara app (order number [protected]) for 5 items on 23 August, 2020 amounting to Rs. 8510. I chose the UPI payment option. The transaction has been credited to Citrus Solutions Pvt Ltd ([protected]@axisbank). The transaction ID is[protected].

The amount has been debited from my account but the zara website and app are still showing the order status as payment pending.

Please resolve the issue at the earliest as the amount has been debited from my account. If the order cannot be processed, kindly initiate the refund process.

Dear Sir/Madam

On 12/8/20 I had to pay Rs. 3073 through NEFT to LUCKNOW NAGAR NIGAM as House Tax from my above mentioned SB Account maintained in Aliganj branch. The amount was debited from my sb account and transferred to INB I-Collect [protected] IGAJEDDE but not credited to Lucknow Nagan Nigam till date. As a result I could not pay the house tax and also as such could not get the paid receipt. The amount stands debited from my sb account.

You are therefore requested to get this amount Rs. 3073.00 transferred to INB I- Collect vide details given above credited back to my account so that I can again remit this money to Lucknow Nagar Nigam as my house tax to be paid.

2. The details of the payment given is verified by the SBI customer care who reported that the transaction is successful and monet has been remitted to the merchant's account as per details given below i.e. merchant txn, citrus txn id, source, amount etc.
3. Kindly revert back the amount Rs. 3073 to my S/B A/c No. [protected] with SBI Aliganj Branch Lucknow and oblige intimating me the action taken by you at the earliest.
4. It is over 8 days since the money is lying in merchant's account and may kindly be credited back and obliged.
Thanking you.
Yours sincerely
Prof. Dr.Minakshi Shrivastava
Prof. Dr. Magan Bihari Shrivastava
Mobile No. [protected]
Email id: [protected]@yahoo.com

----- Forwarded Message -----
From: AGM CUSTOMER SERVICES LHO LUC
To: [protected]@yahoo.com
Sent: Tuesday, August 18, 2020, 03:54:29 PM GMT+5:30
Subject: Fw: FW: Reversal of debited Rs. 3073 from SB A/C No. [protected] dated 12 august 2020 which did not [ ref:_00D7F7CcNE._5002u5ySbp:ref ]

Dear Sir,

Reply for your info.

भवदीय

सहायक महाप्रबंधक
भारतीय स्टेट बैंक
ग्राहक सहायता प्रकोष्ठ

स्थानीय प्रधान कार्यालय

लखनऊ

From: Banksupport
Sent: Tuesday, August 18, 2020 1:55 PM
To: MANAGER ALTERNATE CHANNELS & PAYMENTS DEPARTMENT LHO LUCKNOW
Cc: SBI 50826 ; AGM CUSTOMER SERVICES LHO LUC
Subject: RE: FW: Reversal of debited Rs. 3073 from SB A/C No. [protected] dated 12 august 2020 which did not [ ref:_00D7F7CcNE._5002u5ySbp:ref ]

Warning: This email is not originated from SBI. Do not click on attachment or links/URL unless sender is reliable. Malware/ Viruses can be easily transmitted via email.

Hi Team,

Thank you for contacting us!

The said transaction is successful and the funds have been remitted to the merchant’s account.

Below are the details for your reference.

General
Transaction TypeSALE
StatusSuccess
Date[protected]:53:11
Merchant Txn Id[protected]
Citrus Txn IdOL[protected]
Source CTX[protected]
Last Modified[protected]:54:41
Amount3073.00 INR
Merchant Nameeazypay
Customer Detail
Name
[protected]@eazypay.in
Phone No.
Address
UPI Handle
RemarkICL~222944~[protected]
Payment Detail
Payment ModeNet Banking
Bank NameSBI Bank
Card No.
Card Name
Card Type
Expiry
Issuing Bank
Issuing Bank Country
PG Response
Payment GatewayCitrus Plus (NB)
Auth Id CodeIGAJEDDEI9
Issuer Reference No.[protected]
PG Transaction Id[protected]
Response Code0
MessageSUCCESS

Thanks and Regards,
Manoj Pawar
Bank Support Team

[protected] Original Message[protected]
From: MANAGER ALTERNATE CHANNELS & PAYMENTS DEPARTMENT LHO LUCKNOW [inb.[protected]@sbi.co.in]
Sent: 18/8/2020 1:20 pm
To: [protected]@payu.in
Cc: agmcustomer.[protected]@sbi.co.in; sbi.[protected]@sbi.co.in
Subject: FW: Reversal of debited Rs. 3073 from SB A/C No. [protected] dated 12 august 2020 which did not credit to LNN.

????? ?????/??????,

Please refer trail mail,

Customer a/c [protected] debited but merchnat not credited

Please arrange to provide the status

EchequeNo

MerchantRefNo

Amount

MerchantCode

TransactionDate

AccountNo.

BranchCode

Status

Description

IGAJEDDEI9

[protected]

3073.00

CITRUS_ICOLEDU

[protected]

[protected]

50826

Success

Completed Successfully

????,

??????? ??????? ?????? ???,

?????? ????? ????,

?????? ??????? ?? ? ?????? ?????,

??????? ?????? ????????,

???? -226001.

?-??? : inb.[protected]@sbi.co.in

??????:[protected]

From: AGM CUSTOMER SERVICES LHO LUC
Sent: 18 August 2020 13:11
To: SBI 50826 ; cmcsacr1 zolko ; AGM REGION 1 ZO LUCKNOW ; MANAGER ALTERNATE CHANNELS & PAYMENTS DEPARTMENT LHO LUCKNOW
Subject: Fw: Reversal of debited Rs. 3073 from SB A/C No. [protected] dated 12 august 2020 which did not credit to LNN.

Dear sir,

Please look into the issue as per the trail mail and arrange for an early resolution.

?????

????? ??????????
?????? ????? ????
?????? ?????? ????????

??????? ?????? ????????

????

Ph –[protected], 2295391, 2295395,

From: Magan Shrivastava
Sent: Tuesday, August 18, 2020 11:12 AM
To: AGM CUSTOMER SERVICES LHO LUC ; contactcentre ; [protected]@sbi.co.in ; Customercare
Cc: [protected]@yahoo.com
Subject: Reversal of debited Rs. 3073 from SB A/C No. [protected] dated 12 august 2020 which did not credit to LNN.

Warning: This email is not originated from SBI. Do not click on attachment or links/URL unless sender is reliable. Malware/ Viruses can be easily transmitted via email.

Dear Sir/Madam

On 12/8/20 I had to pay Rs. 3073 through NEFT to LUCKNOW NAGAR NIGAM as House Tax from my above mentioned SB Account maintained in Aliganj branch. The amount was debited from my sb account and transferred to INB I-Collect [protected] IGAJEDDE but not credited to Lucknow Nagan Nigam till date. As a result I could not pay the house tax and also as such could not get the paid receipt. The amount stands debited from my sb account.

You are therefore requested to get this amount Rs. 3073.00 transferred to INB I- Collect vide details given above credited back to my account so that I can again remit this money to Lucknow Nagar Nigam as my house tax to be paid.

I shall feel obliged for prompt action as it is already a week passed with no response.

I had earlier lodged complaint with no action so far hence this grienance with customer care.

Thanking you.

Yours faithfully,

Prof. Dr. Minakshi Shrivastava

A-506 Indraprastha Landmark

Mahanagar, Lucknow-226006

Mobile: [protected]

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The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorized. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.
---

ref:_00D7F7CcNE._5002u5ySbp:ref

Dear Ghmc

I have done UPI Google payment for Ghmc property tax No. [protected]. But it is not reflecting on GHMC my account.

Details.

CITRUS SOLUTIONS PVT LTD has requested Rs9290 frm u on Google Pay app. Once approved, money will be debited frm ur a/c.

I am not receiving any sms from ghmc payment successful.
But my amount debited from bank account.

Kindly do need full.

Ph. [protected]
[protected]

It is to state that the upi transaction ref #[protected] of amount 2, 011/- rupees paid on 27th april 2020, is still showing in ghmc app uncleared.
I could not download the payment receipt .
Kindly help to resolve the issue.

Amount paid ₹5370/- through google pay on 11/04/2020 to citrus solutions pvt. Ltd. Vide upi transaction
Id:[protected], towards ghmc property tax paid by using my ghmc app and the same was not updated in the ghmc records. I approached ghmc for the same on 05/08/2020 with the supporting documents and they noted the complaint and forwarded to the concerned vide tkt. No. Eghm[protected].

Please take necessary steps to solve the same.

I am mohammed imran rahman i have paid a property tax through ghmc app by ur citrus solutions pvt. Ltd through google pay upi, transaction details are transaction id :[protected]
Citrus solutions pvt ltd. Paid upi is
[protected]@axisbank and amount was debited, but the tax was showing due so please i request you to solve my problem and refund my amount to same upi id as soon as possible.

I have transferred the water tax and charges for a sum of Rs.2049/- for my consumer No.03515, zone-4, division 42 of Chennai Metro water, Chennai, Tamilnadu through CITRUS in Ref No.[protected]/easy/[protected] from my Indian Bank net Banking Ref.No.[protected] using ICICI gateway on 16.08.2020 at time 16.34. But on verifying the 'Metro Water, Chennai, the said transferred amount was not accounted to my consumer number in the Chennai Metro Water, Chennai and it is still shows the due.So it is therefore it came to know that CITRUS not transferred the amount to my dues in Metro Water, Chennai. Therefore kindly refund the amount debited from my Indian Bank A/c No.[protected], IFSC Code: IDIB000M157 and oblige the same.

I made a transaction through ezy suvidha app for lpg cylinder. After submitting otp i got an error. But the amount was deducted. There were no details in payment history tab for the app. Refund the money.

While i am charging my airtel digital, transferred rs1881/- (02-aug-2020) two times by mistake. So kindly arrange to return it. Please find attached statement

Citruspay kotak mumbai
Citruspay kotak mumbai — amount not credit into my kotak saving account
Kushal panvar on aug 14, 2020
My brother debit card transaction to kotak bank amount rs.10000/-transferred,

But this amount not credited to my kotak saving account,

Transaction id: inv6bf1c0620 citrus pay kotak mumbai

Transaction date on 14/08/20

I transfer from my brother account to kotak 811 account but money got deducted from my brother kotak account and did not credited in my kotak account crn no[protected], kindly check the issue, account holder name kushal panvar

http://t.payu.in mechant by citrus pay kotak mumbai

Pls check & refund the amount to as same bank proces & clear the issue.

Dear sir

I have paid fees for heritage college of technology kolkata on 12.08.2020. My iob account has been debited but the transaction was unsucessful. College has not got the fees.
Pls do the need full as soon as possible
I am attaching the cyber recipts

Regards
Ms k. Ghosh

To Concered Persons,

I have make a donation of 4000 to Delhi sikh gurdwara managment comitee(DSGMC) on 11-August-2020 through HDFC netbanking. my money got deducted from hdfc bank but did not reach to DSGMC as there no message received by me that they have received the amount.

Although I am doing the same transaction from couple of month through hdfc net banking CITRUSEAZYPAY and every time the transaction is...

I placed an order on Zara app recently and tried posting through your payment gateway. The amount of 6070 got deducted but the order never got placed. The money was deducted from my back account but it was not against the zara order. Kindly help resolve this issue as soon as possible.

Hi, an amount of Rs 790 was deducted from my account while making an order at zara. However my order was cancelled saying that payment was not confirmed. Please look into this matter and get back to me .

I had brought a product from acer and they have given me offer for the product to claim the offer an amount should be payed so i have done the payment through citrus via google pay the money have been deducted from my account but the transaction was not succesful in my account the cash has been deducted. So i need arefund of amount i had send

I have paid property tax from my axis bank account of rs. 23704/- for the year 2018-20, under the jurisdiction of greater hyderabad municipal corporation (Ghmc), using your upi gateway. The details are as under:

Date:-12-aug-2020
Debited upi id: [protected]@axis bank
Debited account: axis-bank [protected]

Since you have collected the money but did not credit it to ghmc, please refund the collected amount of rs. 23704/- to my bank account immediately.

Sincerely,
Mohammed bin abdul rahim
Hyderabad, telangana (Presently in dubai)
Mobile: [protected]

I recently was shopping online on zara.in

I was authorizing the payment through phone pe and the gateway used was citrus pay. The money 2990/- was deducted from my account as well the phone pe transaction was shown as successful and paid to:
[protected]@axisbank, while the merchant and citrus gateway said transaction failed please pay again.

Attaching the screenshots for reference:

Merchant: zara.in
Gateway: citruspay
Bank: citibank
Third party payment: phone pe

Dear Sir,
I had booked GoAir Flight Ticket from PUNE to DELHI and amount of INR 5881 was deducted from my account on 07-AUG-2020.
The Bank through which money was deducted has declined to support saying its airline issue. Airline states that they have not received the payment from CITRUS PAY. Please let me know if the Transaction can be processed. GoAir reference is WXXXRJ. Transaction# for Payment is INB/760XXX703. Please let me know.
Thanks
Ashish K.

Using my ghmc app i paid propert tax to ghmc through citrus pay but its not reflecting to ghmc that i paid. I paid through google pay of amount 13, 154 and that was successfully credited to citrus solutions pvt ltd on 11th feb 2020. But its not credited to ghmc they have raised penalty for this. I request you to look at this matter and let me know whats the issue if the amount is credited to ghmc please forward me those details.

Thanks & regards,
Sri lakshmi