Citrus Payment Solutions Complaints & Reviews

I tried to apply for online application with transcation of 800rupess. Two time i tried to transact the amount but total amount of 1600 rupees debited from my hdfc account. Next day, i found that online application got success. But the amount of remaining 800 rupess not credited back to my account.

Please find the ref no :

1st 800rs - ref : [protected]
2nd 800rs - ref: [protected]

Acc no: [protected]

Please help.

+1 photos

Aug 8, 2021

Complaint marked as Resolved

Verified Support

Aug 08, 2020

Citrus Payment Solutions Customer Care's response Hi Sivasankar,

As checked, both the transactions are successful at our end and amount for same has been remitted to merchant "eazypay". Request you to connect with the merchant directly regarding Cancellation/Refund of any one of the transaction or you can raise the chaegeback against anyone of the transaction.

Regards,
Team PayU

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I have done payment of 5000 in my kotak bank account from yes bank debit card but the money is not reflected in my account but the status of payment is successful and my transaction id is INVad7aE76f17B5

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 8, 2020

Verified Support

Hi Ritesh,

As checked, this is successful transaction at our end via merchant transaction id INVad7aE76f17B5 and source transaction id CBC[protected]NMAHV0 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Yesterday evening i transfered rs. 684, 710.00 from my hdfc account. Transfer reference no. Is[protected] and its narration is - [protected]-citruseazypay

The payment was transfered as deposit money as part of application of industrial plot of yeida.

I am worried a lot. Kindly look into it and update the payment at the earliest.

Thanks
Suresh mawandia
[protected]

+1 photos

Aug 8, 2021

Complaint marked as Resolved

Verified Support

Aug 07, 2020

Citrus Payment Solutions Customer Care's response Hi Suresh,

As checked, this is a successful transaction via merchant transaction Id - [protected] and source transaction id [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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I made a payment of inr 4, 280 on august 4th, 2020. The payment was successful on google pay using citrus payments solutions (Screenshot attached), but the payment was reflecting as pending on the original payment location (Zara - screenshot attached).

Waiting to hear anything from citrus.

+2 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 5, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via transaction Id - UPI[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Dear sir/madam, i have made a payment through you to ca institute for adv itt course of rs 5510 on 02/08/2020, but this amount did not credited to institute till date, pls solve the issues bez i have to complete the course with in the due date.

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Address: Hyderabad

Hello,
Could you please refund the money in to google pay.
Please find the attached image that payment done.
But my transaction is failed when i paying the property tax amount through ghmc app. Please solve this problem as soon as possible.

I gave the complaint on july 13th for this mail id [protected]@payu.in but no feedback or status.

Thanks and regards
Chandraprakash
[protected]

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Verified Support

Aug 05, 2020

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via merchant transaction Id - UPI[protected]
at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Address: VADAKKUMTHALA PO, KARUNAGAPPALLY

When i was charging my air tel tv, i transfered rs 1881/- two times from my account
So kindly arrange to return my excess payment.

My mob [protected]

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Address: Coimbatore

I have remitted rs 664 on 23/7/20 to the debit of my account with unionbank of india towards coimbatore municipal corporation but not received by them or the money not returned back to me. I have lodged a complaint to you but yet to receive any solution. Now 12 days crossed.

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R

raman g

from Bengaluru, Karnataka

Aug 4, 2020

Please bring solutions to my problem as I lost money

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R

raman g

from Bengaluru, Karnataka

Aug 7, 2020

Please find a solution immediately since payment blocked for more than 15 days

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R

raman g

from Bengaluru, Karnataka

Aug 10, 2020

No information or reply from your end so far. Please let me know whether you received payment or not

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R

raman g

from Bengaluru, Karnataka

Aug 12, 2020

No reply from you sir for all my messages. I want to know whether you are having my money or not to enable me to proceed further legally.
Please reply immediately

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Address: ONLINE

Failed transactions, money deducted but service was not rendered. Amount deducted has not been reversed. 2 amounts of rs 720 each for booking telemedicine at mission hospital durgapur

Date narration cheque/ref. No. Value date withdrawal deposit closing balance

02 aug 2020 [protected]-citruseazypay [protected] 02 aug 2020 720.00
02 aug 2020 [protected]-citruseazypay [protected] 02 aug 2020 720.00

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Fraud transaction from my kotak bank debit card to citrus pay wallet. Transaction details as below taken from my savings account statement.
This transactino was done on 30th july, 2020. Please refund the money back to kotak bank account. One transactino of inr 39, 000 done.

Pcd/1298/citrusp*kotak/mumbai300720/11:[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 3, 2020

Verified Support

Hi,

We regret the inconvenience caused.

We would like to inform you that, in this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.

We appreciate your understanding in this matter.

Regards,
Citrus Support Team

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N

neelgala88

Aug 3, 2020

Hi Team,

Please help get the amount back.

Have already raised the issue with cyber crime. Please find details below:

A grievance has been reported successfully on cybercrime.gov.in with Acknowledgement No: [protected]

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Address: BAIJALPUR fatehabad HARYANA

Haryana board fee not updetrs2010 rupees plz refund

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 3, 2020

Verified Support

Hi Pawan,

Please confirm the date of transaction so that we may check and assist you with the transaction status.

Regards,
Citrus Support Team

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 6, 2020

Verified Support

Hi Pawan,

Please note that this is a successful transaction via Citrus transaction Id - OL[protected] at our end. For any concern regarding Services/Payment receipt/Account details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Citrus Support Team

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I had done payment of 597 ruppes for the hp gas booking. The amount was the debited but it's showing transaction failed

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Address: Nashik

Hi, i have made a payment of rs.2335/- to nashik property tax. Amount got debited but payment not credited to concerned account. I had contacted with bank. As per them, payment is already done. Transaction id - [protected]

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Address: Nellipudi (Vi & Po) , Vakadu (Md)

Hi team,

I made a transaction for recharge of my airtel no through airtel mobile application. Recharge failed but payment deducted from account till now refund has not initiated.

Transaction date: 21/07/2020
Txn - id:[protected]

Could you please check and take action.

Thanks,
Suresh

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 3, 2020

Verified Support

Hi Suresh,

We regret the inconvenience caused. We request you to confirm the transaction amount or the bank statement which indicates the dedcution so that we can check and assist you with the status.

Regards,
Citrus Support Team

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Please refer the below number
Pos416021xxxxx8642*citrusp*kotak.

Amount was sent through hdfc to kotak. But same is not credited to neither bank. 5000 inr

Please look in to this.

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Address: [email protected]

Respected sir/madam
I have paid my college fee on 26/7/2020 rs one lakh forty eight thousand one hundred and fifteen rupees to my college portel (Srm ap amaravati) my college was directed to my college was using easy pay which redirected me to citrus gateway.
I made my payment through andhra bank, money was debited from my account gateway shown me transaction was also sucessful and i did not get any message from my college or bank. And college gave information that they did not receive the amount
Transaction id_ib/citrus/[protected]/[protected].

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Jul 31, 2020

Updated by Satya Mani Please solve this as early as possible

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Address: VILL-PIRGANJ, P.O-TEHTA, P.S-MAKHDUMPUR

Hi, today i made a transaction of Rs, 6200/- image attached, amount from my SBI Bank desucted succesfully, but despite my CSC WALLET has not been refilled this time for the first time, while it was smooth before this time.

May i seek supports from your end at the earliest please.

#[protected]

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Address: MCKV, Liluah, Howrah ,West Bengal

On 20/07/2020 i paid rs. 3, 018 to mckv but payment failed whereas it got debited from my account. Raised ticket number 05723656 but no refund till date. Please find attached screenshot for reference and refund asap.

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P

pradipnsingh

Jul 27, 2020

Please find attached screenshot

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 29, 2020

Verified Support

Hi Pradip,

Apologies for the inconvenience.

As checked, this is successful transaction at our end and amount for same has been remitted to merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Address: MCKV Liluah, Howrah, West Bengal

Payment failed for mckv school fees but it got debited from my account on 20/07/2020. Raised a ticket number 05723656 but no refund till date. Please find attached screenshot for reference and refund asap.

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Hello Sir,
This is Abhilash Gummalla and i have tried pay property tax on greater hyderabad municipal corporation App through citrus pay payment gateway on 30th june 2020 around 7:25 pm and the money which is Rs.18748/- got debited through my Upi adrress to citrus payment solutions and u r saying that the money got successfully remitted to the merchant and I'm kindly requesting you to provide me the payment proof of my money Rs.18748/- which u have remitted to the merchant so that i can get the status of my payment

+1 photos

Aug 19, 2021

Complaint marked as Resolved

Verified Support

Jul 28, 2020

Citrus Payment Solutions Customer Care's response Hi Abhilash,

As checked, this is successful transaction via source transaction id UPI[protected]
and merchant transaction id M103131957020200630192526 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 62

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Payment proof which u have remitted to the merchant

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