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Citrus Payment Solutions Complaints & Reviews

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3.2
Updated: Aug 12, 2023
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Citrus Payment Solutions reviews & complaints page 55

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C
Chidhvi
Nov 9, 2020
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Hello,
I tried to place an order on zara.com worth ₹2990.
My money was debited but the payment was unsuccessful according to the app.
Can I please get my refund.
+3 photos
Nov 09, 2020
Updated by Chidhvi My order was cancelled
Can I please receive my refund or some kind of response?
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    C
    Chidhvi
    Nov 9, 2020
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    Website: Zara.com

    Hello,
    I placed an order on zara.com on 9th of November 2020 and paid through UPI (google pay)
    The amount ₹2990 was debited from my account through citrus pay but the payment was unsuccessful.
    I need my refund.
    +3 photos
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      R
      ravindranath kodali
      Nov 8, 2020
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      Address: VT Reddy house, 3-125/87/1/44,Lecturers colony, Boduppal -500092

      My name is Ravindranath. For new ACT Broadband connection I paid 10620 through my PNB/OBC debit card.The amount was debited from my A/c, but no confirmation from ACT, please credit my amount to my A/c asap.
      Reference number of transaction:70006516
      transaction id:[protected]
      My contact number:[protected]/[protected]
      View replies
      Hi, please share the below details for assistance.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      Reply
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        S
        Santosh Rover
        Nov 8, 2020
        Resolved
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        Resolved

        Address: Bangalore

        Hi made a payment of Rs 3560 via net banking on Zara website using your payment gateway with my SBI net banking facility. Money was deducted perhaps Zara did not receive the payment and has cancelled the order. Could you please check. Thx for INB txn of Rs.3560 frm A/c XXX5 to Citrus Pay... Ref#IGAJUHUQR0 on 08Nov20.
        Thank you.
        Aug 9, 2021
        Complaint marked as Resolved 
        View replies
        Hey, this is a successful TXN via Citrus Txn IdOL[protected]
        Source CTX[protected]at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

        Regards
        Team Citrus
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          K
          Kamalaroraa
          Nov 8, 2020
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          My account balance is deducted against INB/[protected]/CITRUS But zomato order is not successful please check this and let me know when I will get my refund.
          View replies
          Hi, please share the below details for assistance.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • First 6 and last 4 digits of your card
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            T
            Tanmayi Kotamraju
            Nov 7, 2020
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            Hi, I made a recent purchase on Zara. The money has been deducted but the order has been cancelled by Zara.

            Order No: [protected]

            Please do the refund at the latest
            +1 photos
            View replies
            Hi Tanmayi,

            As checked refund was successfully initiated on 07-NOV-20 for Citrus Txn IdOL[protected] Source CTXUPI[protected]and shall reflect in the source account within 3 to 5 working days. Please find the needful Bank RRN no. for your reference[protected]. Hope this helps.

            Regards
            Team Citrus
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              P
              p_p97
              Nov 7, 2020
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              I had submitted my complaint 10 days ago. I still have not received any response towards it.
              This is a reputed payment portal..
              Why is the customer service so poor?!

              I am attaching the details of my UPl payment towards Zara which failed to reach their account again.
              Kindly do the needful!!
              +3 photos
              View replies
              Hey, this is a successful TXN via Citrus Txn IdOL[protected]
              Source CTXUPI[protected] regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

              Regards
              Team Citrus
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                M
                Meenurani1996
                Nov 7, 2020
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                Address: Sharma niwas near post office mehli

                I orderd sweatshirt from zara on 6nov2020 i did payment through citruspay using upi the amout of 2080rs was deducted from my account but i receive the message showing payment pending .
                I odered the product in the of himanshu sharma
                [protected]
                +1 photos
                View replies
                Hi, the status of this transaction with Citrus Txn IdOL[protected]
                Source CTXUPI[protected] stands failed That means we have not received the funds. The amount shall be auto-credited in your account within 7 to 9 working days if there was any accidental deduction in your account. Thanks!

                Regards
                Team Citrus
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                  Y
                  yerrasatish4
                  Nov 4, 2020
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                  Resolved

                  Address: Hyderabad

                  I paid my property tax via GHMC app via Google pay UPI ( citrus solutions)
                  Money got deducted from my Bank account but it is still showing as due in GHMC app.

                  Name : Y Satish Kumar
                  Amount paid : Rs 18, 622
                  Date of transaction: 3/11/2020
                  UPI Transaction ID : UPI[protected].
                  Bank : ICICI Bank

                  Attaching the google pay transaction screenshot for your reference

                  Please do the needful and correct in the system.
                  +1 photos
                  Nov 17, 2020
                  Complaint marked as Resolved 
                  Thanks received the amount
                  Verified Support
                  Nov 06, 2020
                  Citrus Payment Solutions Customer Care's response                   Hi, we are getting this checked for you.
                  Verified Support
                  Nov 06, 2020
                  Citrus Payment Solutions Customer Care's response                   Hi Satish,

                  As checked the status of this transaction with Citrus Txn Id OL[protected]
                  Source CTXUPI[protected] stands Canceled and the amount shall reflect back in your account within 7 to 10 working days in case of any accidental deduction Thanks!
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                    S
                    SameerP555
                    Nov 4, 2020
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                    Resolved

                    No response received after eight days of filing complaint and no response received on email complaint too. Terrible consumer service:
                    https://www.consumercomplaints.in/citrus-payment-solutions-zara-mumbai-amount-de...⇄
                    Nov 13, 2020
                    Complaint marked as Resolved 
                    Refund received very promptly. Thanks for the redressal.
                    Verified Support
                    Nov 05, 2020
                    Citrus Payment Solutions Customer Care's response                     Hi Sameer,

                    Please share the details of your concern and transaction details so that we can assist you.

                    Regards,
                    Citrus Support Team
                    Nov 05, 2020
                    Updated by SameerP555                     Order placed on on 26/10/2020 for a dress on Zara India website, opting for in-store delivery. Amount paid using GPay, and debited from account. The amount has not been received by Zara and order was not confirmed (later got email that it is cancelled). Called on Zara helpline and they said the same. Request the payment portal to refund the amount IN FULL at the earliest.

                    Nov 07, 2020
                    Updated by SameerP555                     @Citrus Payment Solutions - no response received in 48 hours of sending complaint. How long does the process even take?
                    Nov 09, 2020
                    Updated by SameerP555                     No response after so many days of filing the complaint.
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                      C
                      [email protected]
                      from Powai, Maharashtra
                      Nov 3, 2020
                      Resolved
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                      Resolved

                      I ordered from Zara app and did the payment via citruspay using UPI. The amount got deducted from the account and i got the message from the bank as well but as soon i got redirected to the Zara app it is showing pending payment option. After i faced this issue I immediately googled about it and got to know that there has been a lot of cases where Zara app users faced problem paying via citruspay. Requesting you to please refund my amount of 4170/_ as soon as possible.
                      +1 photos
                      Aug 15, 2021
                      Complaint marked as Resolved 
                      Nov 03, 2020
                      Updated by [email protected]                       I ordered from Zara app and did the payment via citruspay using UPI. The amount got deducted from the account and i got the message from the bank as well but as soon i got redirected to the Zara app it is showing pending payment option. After i faced this issue I immediately googled about it and got to know that there has been a lot of cases where Zara app users faced problem paying via citruspay. Requesting you to please refund my amount of 4170/_ as soon as possible.

                      Verified Support
                      Nov 04, 2020
                      Citrus Payment Solutions Customer Care's response                       Hi, as checked refund was successfully initiated on 04-NOV-20 for UPI[protected] and shall reflect in the source account within 5 to 7 working days. Please find the needful Bank RRN no. for your reference[protected]. Hope this helps.

                      Team Citrus
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                        R
                        ravinarayananpr
                        Nov 2, 2020
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                        I made a payment of Rs1147.05 on 1st Nov20. The payment was debited to my account but did not reach the merchant. Please credit the same to my account.
                        View replies
                        Please share the below details for assistance.
                        • Transaction date along with the amount.
                        • Email id or phone number used for processing the transaction.
                        • UPI / VPA if any used and screenshot of the transaction.
                        Reply
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                          V
                          Vivek150921120
                          from Powai, Maharashtra
                          Nov 2, 2020
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                          Hi,
                          I have ordered a product from ZARA India website on 1st nov 2020. The amount was paid using UPI, and debited from the account. The amount has not been received by zara and order was not confirmed.
                          Request the payment portal to refund the amount in full.
                          I have already mailed you regarding this twice and still not received any response .
                          View replies
                          When can i accept my money back ? I have already mailed the details to you but haven't got any response from your side
                          Reply
                          Almost everyone is facing this problem why not Citrus solution is looking into this. I am attaching the screenshot of the payment as well here and i request you to refund the amount asap .

                          Amount has been deducted from the account but no order confirmation and later on the order got cancelled - Comment #3757254 - Image #0
                          Reply
                          Hi, as checked refund was successfully initiated on 2nd Nov 2020 forUPI[protected] and shall reflect in the source account within 5 to 7 working days. Please find the needful Bank RRN no. for your reference[protected]. Hope this helps.
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                            V
                            Vivek_clueless
                            from Powai, Maharashtra
                            Nov 1, 2020
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                            Hi,
                            I have ordered a product from ZARA India website on 1st nov 2020. The amount was paid using UPI, and debited from the account. The amount has not been received by zara and order was not confirmed.
                            Request the payment portal to refund the amount in full ASAP.
                            I have already mailed you regarding this and still not received any response .
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                              A
                              Anamay Singh
                              Nov 1, 2020
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                              Resolved

                              I placed an order at the Zara app on 1/11/20. I selected GPay as an option to pay. Money was deducted from my account but order was still pending at Zara app. I have seen this happening to EVERYONE that selects UPI as an option to pay at Zara, still Citrus is least bothered about it. Anyway, I want my refund ASAP.
                              Attaching the proof of the above.
                              +1 photos
                              Aug 11, 2021
                              Complaint marked as Resolved 
                              Verified Support
                              Nov 02, 2020
                              Citrus Payment Solutions Customer Care's response                               Hi, as checked refund was successfully initiated on[protected] for UPI[protected] and shall reflect in the source account within 5 to 7 working days. Please find the needful Bank RRN no. for your reference[protected]
                              Hope this helps.

                              Team Citrus
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                                L
                                Lizpatel
                                Oct 31, 2020
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                                I placed an order on zara but the status is pending as they haven’t received the amount. My account got debited for the same. I used UPI mode of transaction. My order is [protected]. Please try to process the payment because i need the order placed or just refund it
                                +1 photos
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                                  D
                                  D. R. Brokers
                                  Oct 31, 2020
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                                  Address: 6277 NICHOLSON ROAD AMBALA CANTT 133001

                                  WE Have Done the Payment of 1413.64/- ON 29/09/2020. Here we attached the our bank receipt & bank statement proof also for your reference. We send this proof on [protected]@airtel.com but they said we have not received payment. TRANSACTION ID IS :- S47215764 & Reference no is :- [protected].
                                  +3 photos
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                                    A
                                    alalalapana
                                    Oct 31, 2020
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                                    I was placing an order on zara india online on 30th October2020 and had opted for payment via upi. I then did the payment through google pay for which zara had used citrus payment gateway.
                                    I did the transaction via [protected]@okicici and money (Rs 3260) got debited from my account but zara did not received the amount.
                                    So zara cancelled the order from their side.
                                    I haven’t been initiated a refund.
                                    UPI Transaction ID[protected]
                                    Hoping for a positive and quick response
                                    +1 photos
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                                      V
                                      Vrinda Goklani
                                      from Powai, Maharashtra
                                      Oct 31, 2020
                                      Resolved
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                                      Resolved

                                      Address: India

                                      I was placing an order on Zara and tried to pay via UPI during which I was registered to Citrus pay's page to make the payment.
                                      The amount has been deducted from my account but Zara hasn't recieved it.
                                      I can see on my passbook that it has been transferred to [protected]@axisbank.
                                      My transaction ID is[protected]
                                      Kindly initiate my refund ASAP.
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      View replies
                                      Hi, please share the below details for assistance.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      Reply
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                                        P
                                        Prashant Salaria
                                        Oct 30, 2020
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                                        Address: Udhampur

                                        I made the payment twice both time it deducted from account but not shown in dashboard.
                                        +1 photos
                                        Oct 30, 2020
                                        Updated by Prashant Salaria                                         Another payment not received

                                        Oct 30, 2020
                                        Updated by Prashant Salaria                                         [protected]
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